UNIVERSITY OF PERPETUAL HELP SYSTEM-DALTA Alabang Zapote Road, Pamplona 3, Las Pias City COLLEGE OF INTERNATIONAL HOSPITALITY MANAGEMENT

T COURSE SYLLABUS COURSE CODE COURSE TITLE : : HRM 321 ROOMS DIVISION MANAGEMENT AND CONTROL SYSTEM This course presents an understanding of the necessity for controls in Room Division and of the requirement to supervise the operations of a hotel Front Office and Housekeeping 3 Units (3 hours lecture/week) Housekeeping Operations and Front Office Operations

COURSE DESCRIPTION : CREDIT PRE-REQUISITE : :

GENERAL OBJECTIVES : A. Cognitive B. Affective C. Psychomotor : : : 1. To understand the management system and control of Rooms Division 2. Describe and explain how to apply control mechanisms within the Front Office so as to present loss of hotel assets. 1. To recognize functions in housekeeping laundry operations. 2. To appreciate the work of the night auditor. 1. To implement occupational health, safety and welfare practices and procedures within the room division and describe for detection and evacuation procedure. 2. Prescribe security measure commonly applied in hotels so as to ensure security for guest, staff and property.

SPECIFIC OBJECTIVES

SUBJECT MATTER

VALUES INTEGRATED

METHODOLOGY

TEACHING AIDS

TIME ALLOTMENT

EVALUATION TOOLS

MINIMUM COMPETENCE INDICATOR 85%

Know the housekeeping organization and duties and responsibilities of each personnel. Explain the importance of sanitation in housekeeping. Recognize the different bacterial contamination and how to control them. Discuss the importance of safety and security measures of have guests.

Introduction to supervision in room division. Occupational health safety and welfare with in rooms division

Orderliness

Lecture Discussion Lecture Discussion

OHP

3 hrs

Quiz Recitation Quiz Recitation

Cleanliness & Orderliness

OHP Chalkboard

6 hrs

85%

To know the areas for monitoring and how to use the tools or forms for monitoring productivity and quality of work

Fire Regulation and operating Alertness and Lecture equipment Responsibility Discussion -security system in rooms division -key handling and control -fire safety prevention and control PRELIM EXAMINATION Labor Cost Control Resourcefulness Lecture -estimating manpower Discussion requirements -determining the volume of work load -Elements of effective monitoring Seminar on first aid and accident Responsibility Lecture safety prevention demonstration Housekeeping Inventories Resourcefulness Lecture & Orderliness

OHP Chalkboard

8 hrs

Recitation

85%

OHP

6 hrs

Quiz Recitation

85%

2 hrs Hands- on (student participation) Quiz Recitation

85%

Enumerate the different housekeeping inventories used.

OHP

3 HRS

85%

To know the distribution of responsibilities of laundry staff. To know the processing of individual and group booking the registration of guests that are undertaken at Front desk. To be familiar with the accounting system

Linen and Laundry Operations

Flexibility & Honesty

Lecture

OHP Chalkboard OHP

6 hrs

Quiz Recitation Quiz Recitation Role playing

85%

Front Office Controls -Front desk operation -Processing guest registration -Guest Folio -Room discrepancy report -Room count and room reserve Night Audit -Guest services management -Posting facilities -Night audit processing -Interfaces; posting and control

MIDTERM EXAMINATION Courtesy & Lecture Transparency Discussion

8 HRS

85%

Honesty & Integrity

Lecture Discussion

OHP Chalkboard

8 hrs

Quiz Recitation

85%

FINAL EXAMINATION

REFERENCES

: 1. Amelia Samson Roldan, Professional Management of Housekeeping Operation Management 5th Ed. 2007 2. John R. Walker, Introduction to Hospitality Operations 5th ed. 2008 3. Carino, Celia, Beltran, Pamela, De Ocampo, Joseph Bismarck: The Hospitality Industry, Mindhapers Co. Inc. 2008 4. Ruther Fud, Denny: Hotel Management & Operation 4th ed. John Wiley & Sons 2007 Training Manula (Manila Peninsula)