Professional Documents
Culture Documents
Tom Salvon
Overview
IT Department - Tech Support/Systems Assistant General helpdesk queries - Spiceworks Update/create new software documentation Build out new workstations with Windows 7 New IT Director Working on resource consolidation Upgrading workstations from XP -> 7
My Tasks
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The Issue
Great for Windows XP Issues on Windows 7 Great for Windows 7 or XP Requested to shadow him Goal: learn about various PM tasks and processes for such a project
Planning
Rough WBS Gather estimates
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Price of software, licenses Time, personnel required Dentrix test server, XP/7 test vm's
Test machines
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Emails and in person meetings (sit in, take notes) Meet with IT director daily
Testing
Training
Physical workstations with 6.0 software, database Reserve conference room space, gather materials Various features to use Alternate with IT Director, head of dental
Execution
Updating executives with progress Confirming upgrade date Ensuring sufficient licenses 6.0 would run on new server 4.0 still on old server as backup Call vendor, ensure sufficient licenses Upgrade workstations, point to new server
Follow-Up
Monday check-up
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Make sure workstations are working properly Email executives on status Shifts on the floor - solving minor issues
Future check-ups
Middle of the week o End of the week/next week o End of the month
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Aftermath/Epilogue
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Straightforward TPM project, added in agile aspects Scrum - daily status updates VM building/decommissioning Email communication - formal vs. informal Software documentation