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  • Eportfolio LP

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    VAHeckert
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    This lesson plan focuses on teaching basic marketing and customer service skills. It is intended for a GED and workforce training audience. The lesson will use a projector, computer, and handouts to teach learners about the importance of customer service, key customer service skills like communication and active listening, and how to make a good first and last impression on customers through a PowerPoint presentation, group activities, and role-playing exercises.

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    Sample Lesson Plan

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    This lesson plan focuses on teaching basic marketing and customer service skills. It is intended for a GED and workforce training audience. The lesson will use a projector, computer, and handouts to teach learners about the importance of customer service, key customer service skills like communication and active listening, and how to make a good first and last impression on customers through a PowerPoint presentation, group activities, and role-playing exercises.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    33 views1 page

    Eportfolio LP

    Uploaded by

    VAHeckert
    This lesson plan focuses on teaching basic marketing and customer service skills. It is intended for a GED and workforce training audience. The lesson will use a projector, computer, and handouts to teach learners about the importance of customer service, key customer service skills like communication and active listening, and how to make a good first and last impression on customers through a PowerPoint presentation, group activities, and role-playing exercises.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Curriculum Area Subject Area Lesson Plan Audience Equipment Needed

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    Community Workforce Development Basic Marketing/Marketing Era Sales Customer Service GED, Workforce Training participants Projector, screen, computer, extension cords, PowerPoint presentation, whiteboard, whiteboard markers/eraser, learner handouts, activity worksheets Why is Customer Service important in retail business? What are the goals to delivering high-quality customer service? Identify the elements of customer service Identify the 5 Practical Customer Service Skills List and describe the Soft Skills necessary for effective Customer Service Explain how to give the Best First and Last Impression on a customer Learners will receive the handout packet, Customer Service: Job #1. The class will consist of the following: a PowerPoint presentation to deliver the material, facilitation on what defines effective Customer Service, group activities on communication, active listening, role-playing a customer/sales associate interaction. Provide enough packets for each student, which includes PowerPoint slide copies, group activity worksheets, class assignment, and rubric.

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