SUMMER TRAINING PROJECT REPORT ON

STUDY OF CUSTOMER SATISFACTION AT MARUTI SUZUKI

Submitted fort the partial fulfillment of the Award Of Bachelor of Business Administration Degree From Ch. Charan Singh university, meerut (Session 2010-2013)

Submitted To:

Ms. Rama Sharma Faculty, Management

Submitted By:

SONIYA 6534517 BBAVIth Sem.

SHREE SAI COLLEGE OF EDUCATION & TECHNOLOGY, MEERUT

COMPANY CERTIFICATE

DECLARATION
I Soniya, hereby declare that the research work presented in this project report entitled STUDY OF CUSTOMER SATISFACTION AT MARUTI SUZUKI . For the fulfillment of the award of Bachelor in Business Administration from Choudhary Charan Singh University , Meerut is based on my work during the summer training in the Maruti . The project embodies the result of original work and studies carried out by me and the contents of the project do not form the basis for the award of any other degree to me or to anybody else.

DATE :

( Name of student ) Soniya

ACKNOWLEDGEMENT
With great pleasure I express my heartiest thanks to Mr. Pradeep Sharma (Manager), for giving me an opportunity to work under their guidance in their esteem organization and providing me necessary resources for my project . It makes and feels me proud to be a part of Maruti

I would like to express my extreme gratitude to Mr. Kamal Jain (HOD, BBA Department ) and Ms. Rama Sharma (Faculty, BBA Department) for his inspiring and supporting guidance during the course of this project . No words of appreciation are good enough for the constant encouragement , which I have received from him.

I would also thank my institution and my faculty members without whom this project would have been a distant reality.

At last I would like to extend my sincere thanks to all the respondents to whom I visited for giving their support and valuable information , which helps me in completing my project work.