Problem

Image cleanup repeatedly fails with status code 47 (host is unreachable) reported.

Environment

These instructions were written for Windows, but can be used for UNIX with a few modifications.

Solution
In order to help Symantec technical support diagnose your issue more quickly, please follow this procedure and gather the necessary evidence prior to opening your case: From a command prompt, run these commands and generate output to C:\tmp (or whichever folder you choose): 1. cd <install_path>\VERITAS\NetBackup\bin and execute: nbdb_unload -dbn NBDB C:\tmp (<install_path> is usually C:\Program Files) 2. From the same directory, execute: nbdb_backup -dbn NBDB -online C:\tmp 3. cd admincmd and execute: bpimmedia > C:\tmp\bpimmedia.txt 4. cd ../support and execute: nbsu -c -t Move the results directory into the C:\tmp folder. 5. If you haven't already done so, make sure the global logging verbosity level is set to 5 and that the admin log folder (<install_path>\VERITAS\NetBackup\logs\admin) exists. 6. Turn up the log level on the EMM log by issuing this command from ...\NetBackup\bin: vxlogcfg -a -p NB -o 111 -s DebugLevel=6 -s DiagnosticLevel=6 7. Re-run nbdelete -allvolumes -force to generate a new set of admin and nbemm logs. 8. Turn logging levels back down: vxlogcfg -r -p NB -o 111 -s DebugLevel -s DiagnosticLevel

9. Copy the new log with today's date in .../logs/admin as well as any logs recently created in the .../logs/nbemm to C:\tmp. 10. Create an archive of C:\tmp with your favourite compression program. This file is what will be sent to Symantec technical support.

When opening your case, be sure to mention that you have already gathered these logs!

Problem
NetBackup status code 47: host is unreachable

Solution
Message: host is unreachable Explanation: An attempt to connect to another machine failed. Recommended action: 1. Verify that the name service (or services) used by the client are configured to resolve the host names of the NetBackup server correctly. 2. Verify that the name service (or services) used by the server are configured to resolve the host name of the NetBackup client correctly. 3. Try to ping the client from the server and the server from the client. 4. If you continue to have problems, perform "Resolving network communication problems" on page 36.