MISCELLANEOUS CORRESPONDENCE

… deals with:

how to make reservations (hotel, travel),

how to accept/refuse invitations,
how to make/confirm/cancel
appointments,
how to write follow-up of appointments,
short letters of thanks,
letters of introduction,
protocol on the meetings etc.
MISCELLANEOUS CORRESPONDENCE
mainly done by a secretary
should be observed just as
rigorously as with other types of
business correspondence
The awareness of the relationship of
the sender and the receiver
use of appropriate language
CONGRATULATION
LETTERS
CONGRATULATION LETTERS

written to give the pleasure

when you take a moment to
remember a friend’s good news
The recipient of your note will
long remember your
thoughtfulness.
 Occasions:
achievements,
award,
honours,
prizes,
speeches,
publications,
anniversaries,
years of service,
 Occasions:

wedding,
birthdays,
buying a new car or a house,
elections,
graduation,
a new job,
religious milestones,
significant personal achievements
 What to say:
Mention the specific occasion and say
“congratulations”
State how happy you are for the
person you are sending the letter to
Tell how you learned about the good
news (if appropriate)
Close with assurances of best
wishes, love, admiration, warmth,
interest, affection, delight, pleasure
 What not to say:

Avoid excessive flattery

Do not exaggerate
Never use “I never thought you
could do it” or “such a thing could
happen to you”
Never presume an intimacy with
your colleague or a partner
If you congratulate the person’s
birthday, never make jokes about
the age
 Some useful phrases and
sentences:
Accept my heartiest congratulations
on …
Best wishes from all of us.
Congratulations on your
accomplishment.
Every good wish to both of you for
much health, happiness, prosperity
and many more years of
togetherness.
How happy we were to hear…
 Some useful phrases and
sentences:
I am almost as delighted as you are
with this recent turn of events.
I couldn’t be happier if it had
happened to me.
I hope we will enjoy many more
years of doing business together.
I hope your birthday is especially
happy, you deserve the best.
I very much admire your
organizational skills …
 Some useful phrases and
sentences:
I wish I could be with you to share
this happy occasion.
May you enjoy many more
anniversaries – each happier than
the last.
Much happiness as the years go by
My warmest/sincerest/heartiest
congratulations on …
This is the best news I’ve heard in a
long time.
 Some useful phrases and
sentences:
We have all benefited from your
expertise and creativity.
You certainly deserved this latest
reward.
You made your lifetime dream come
true.
Your reputation had preceded you,
and I see you intend to live up to it.
Date

Inside address

Attention line

Salutation
Body of
the letter
Complimentary close
Signature
Title (p.p.)
November 9, 2008

White House, Washington DC, USA

To: Mr. Barack Obama