Erin Michael Jucaban

1008 N. Crosby St. Chicago, IL 60610 (312) 404-3830 || michaeljucaban2007@yahoo.com Objective

To acquire a job that allows for the demonstration of organization, leadership, and communication skills, as well as provides a learning experience in the field of marketing.

Profile
College student with a strong background in sales and customer service. Talent for quick learning and handling detail-oriented tasks. Accustomed to communicating with both non-professionals and professionals at all levels.

Skills
Marketing & Sales Customer Service Computer Savvy Management Cash Handling Microsoft Office (Word, Excel, Outlook, Power Point) Adobe Photoshop

Employment Experience
ENTERTAINMENT CRUISES - Chicago, IL Supervisor/Sales Intern, June 2013-Present Take inbound calls and thoroughly describe and sell product brands. Convert maximum calls into sales. Oversee the basic contact center operation. Identify skill training needs for agents. Provide input on performance review. Resolve guest problems. Process/book payments and reservations timely and accurately. BILLABONG CHICAGO Chicago, IL Supervisor/Sales Associate, November 2011-Present Responsible for providing exceptional customer service to customers. Meet weekly/monthly sales goals. Cashier/Process customer transactions. Receive product from UPS and enter product into the system. Continuous contact with regional managers and buyers through phone or email. Assisting store merchandiser with window displays and store organization. BURLINGTON COAT FACTORY Norridge, IL Mens/Shoes Sales Associate, August 2009-October 2011 Responsible for providing customer service to all customers. Keeping a clean, organized, and safe work place. Analyze shipment and put out new merchandise daily. Adjusting the work space flow to comply with company needs. Suggest and create presentations to increase sales and revenue.

Education
DePaul University- Chicago, IL Bachelor of Science, Marketing Jan 2013-Present GPA 3.50/4.00 Wilbur Wright College- Chicago, IL Associate of General Education Sep 2008-Jun 2011 GPA 2.90/4.00