Mid-South District Weekly Conference Call Review November 11th 2013

Here is the list of everyone I have marked as having attended this weeks conference call:

Brent Mullins Charles Stanley Daniela Gonzalez Dwayne Minor Ebube Odume Jaime Sanchez Jason Farley John Tree Justin Mitchell Kevin Dean Mark Hennings Nicholas Biggs Sandy Rollins
I.

x x *** x x x x x x x x x x

Tech Force Update a. Pinnacle is in the process of closing its doors and transitioning everyone over to Tech Force. b. All of the backoffice (Corporate) will be transitioning to Tech Force this week and next week. c. Technicians in the field will remain as Pinnacle employees as of right now for licensing purposes. As licenses are obtained in Tech Force Nationals name, techs will be transitioned to Tech Force. i. This means that right now technically you are still a Pinnacle employee, and you are/will be contracting out with Tech Force for all the work you are doing. Payentry a. Because Pinnacle will no longer be a company in a little while, it is very important that you check your pay stubs on PayEntry to ensure their accuracy. If there are any inaccuracies on your paystubs, they need to be addressed immediately. Once Pinnacle shuts down there will be no one to fix these errors, and the W2 forms you are sent will be the final ones you get. D1 and Vision Security, among other companies, are giving us more work a. Make sure that EVERY interaction you have with these companies is a positive one!! The amount of work that you, and everyone else, receives depends on it! b. Make sure you are checking your schedule regularly, each night and each morning. Look ahead on your schedule to catch any possible errors that slipped through Scheduling. Let Scheduling know immediately if you find anything that needs to be fixed so that we can avoid reschedules at all costs. c. Make sure to get proper Authorizations and Approvals when necessary. Remember:

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i. Authorizations are needed for Panel replacement, Cell Unit replacement, or authorized return trips, unless otherwise specifically stated in the job notes and on the equipment list. ii. Approvals are needed for any other equipment replacements that are not specifically stated in the job notes and on the equipment list. d. Check your POs and Transfers on Security Trax on a regular basis. Make sure you are aware of any impending shipments, and that you receive each shipment on Security Trax within 24 hours of delivery. i. If you DO NOT receive the PO, make sure to let Materials know ASAP so that they can track down the missing shipment. ii. Likewise, if a partial shipment comes in that is missing sensors, and you do not receive the other sensors within a day or two, ONLY receive on Security Trax that you actually received. Let Materials know ASAP so they can track down the missing sensors! 1. The last thing we want is to have materials email you about a shipment that you should have received 2+ weeks ago, or even a month ago, and you say that you never received it, or only received a partial shipment. It is almost impossible to track down the inventory at that point, so lets stay on top of it and let Materials know quickly if there are any problems. IV. Emails a. As everyone is using their personal (or work-personal) gmail or similar email, Scheduling and other departments are getting emails without signatures from technicians, and as such they do not know who the tech is. i. Make sure that you sign each of your emails. Most emails, like gmail or msn, have an auto-signature that you can set up to attach your name at the bottom of each email. Please make sure that you are signing each of your emails! 1. Most phones also have an auto-signature option as well. Make sure you are sending emails with your signature when you email from your phone as well.

Thanks for looking over this! Make sure to let me know if you have any questions or if there is anything I can do to help you! Below is the list of those that missed the call. I will be submitting this list each week to the Admin team, and you may not receive your Admin pay if you miss the Conference Call.

Adam Kovalcik