To: Nancy Myers

From: Townsend Holubasch

Date: April 19, 2021
Subject: Chapter 5: Achieving Audience Involvement

ACHIEVING AUDIENCE INVOLVEMENT

1. Revise the following by adding pronouns and names.
a. The company will require further information before processing this request.
John, we will ask you to provide the new scheduling information before processing your request.
b. It has been decided that a new procedure must be implemented to avoid further mechanical
failures
I have decided that we need to implement a new procedure to avoid any more mechanical
failures happening to us.
c. The department supervisor wants to extended hart felt thanks for the fine efforts expended.
Our supervisor (Phill Tomson) and I would like to voice our hat felt graduated to John Marten,
we thank you John for your fine effort on this past project.
d. I think you have done a great job. I want you to know that you have surpassed this month’s
quota by 12 percent. I believe I can speak for the entire department by saying thank you.
Tom I would like to thank you for the great work you have done. I want you to know that you
have surpassed the monthly quota by 12 percent. I would like to thank you on behalf of Marty
McFly, Biff Tannen, Dr. Emmett Brown, and the rest of the department.
e. If the computer overloads, simultaneously press Reset and Control. Wait for the screen
command. If it reads “data Recovered,” continue operations. If it reads “I/O Error,” call the
computer resource center.
John Hammond, if the computer overloads, simultaneously press Rest and Control. Wait for the
screen command. If it reads “data Recovered,” continue operations. If it reads “I/O Error,” call
Dennis Nedry in the computer resource center.

2. Revise the following using positive words and pronouns.

a. We cannot lay your cable until you sign the attached wavier.

My team and I are ready to start laying your cable once you have finished the attached waiver.

b. John, don’t purchase the wrong program. If we continue to keep insufficient records, our
customers will continue to complain.

John, please be certain to purchase the correct program. This program will help us keep
accurate records to maintain customer satisfaction.
c. You have not paid you bill yet. Failure to do so might result in termination of service.

We have not yet received your payment. Please be certain that your account is up to date to
maintain premium access to our services.

d. If you incorrectly quote and paraphrase, you will receive an F on the assignment.

Please practice the fundamentals for quotations and paraphrasing, doing so will help you
achieve a passing grade.

e. Your team has lost 6 of their last 12 games.

Your team has a 50 percent success rate.