To: Nancy Myers

From: TroiEllis Reichlin

Date: April 13th, 2022
Subject: APLED 121-Chapter 5 – Achieving Audience Involvement-Pg. 115

ACHIEVING AUDIENCE INVOLVEMENT

1. Revise the following by adding pronouns and names.

a. The company will require further information before processing this request.

John, we will ask you to provide the new scheduling information before processing your request.

b. It has been decided that a new procedure must be implemented to avoid further mechanical
failures.

Ron has decided that we must implement a daily maintenance to avoid further car lift failures.

c. The department supervisor wants to extend heartfelt thanks for the fine efforts expended.

The Service Manager wants to extend their heartfelt thanks for the fine efforts expended.

d. I think you have done a great job. I want you to know that you have surpassed this month’s
quota by 12 percent. I believe I can speak for the entire department by saying thank you.

I think Ryan has done a great job. I want them to know that they have surpassed this month’s sales
quota by 12 percent. I believe I can speak for the entire sales department by saying thank you Ryan.

e. If the computer overloads, simultaneously press Reset and Control. Wait for the screen
command. If it reads “Data Recovered,” continue operations. If it reads “I/O Error,” call the
computer resource center.

If the MacBook lags, simultaneously press Reset and Control. Wait for the screen command. If it
reads “Data Recovered,” continue operations. If it reads “I/O Error,” call the Apple resource center.
2. Revise the following using positive words and pronouns.

a. We cannot lay your cable until you sign the attached wavier.

Once you have signed the attached waiver we will lay your cable.

b. John, don’t purchase the wrong program. If we continue to keep inefficient records, our
customers will continue to complain.

John, please purchase the correct program. By keeping efficient records we will have happy
customers.

c. You have not paid your bill yet. Failure to do so might result in termination of services.

Isaac, our records show that you have an outstanding payment due. If you’d like to continue use of
our services, please pay out your balance.

d. If you incorrectly quote and paraphrase, you will receive an F on the assignment.

Please double check your work. So you can receive a passing grade.

e. Your team has lost 6 of their last 12 games.

Brandon’s team has won half of their games.