Service Lifecycle Mapping Exercise

Service Desk Function

Continual Service Improvement Service Transition

IT Operations Mgt Function Supplier Mgt Application Mgt Function Technical Mgt Function Knowledge Mgt Service Validation & Testing Release & Deployment Mgt Service Asset & Configuration Mgt Change Mgt Event Mgt Request Fulfilment Mgt Access Mgt Problem Mgt Incident Mgt

ITIL V2 ITIL V3 Functions

Service Strategy Service Design Service Operation

Information Security Mgt Service Catalogue Mgt Service Level Mgt

Service Portfolio Mgt Demand Mgt Financial Mgt IT

IT Service Continuity Mgt Availability Mgt Capacity Mgt

Service Strategy

Service Design

Service Transition Service Operation

Continual Service Improvement

SLM
Service Measurement & Reporting

CSI Improvement Process

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