Service Strategy Service Design Service Transition

Suplier Mgt Evaluation

Information Security Mgt
Service Catelogue Mgt
Service Level Mgt
Service Portfolio Mgt IT Service Continuity Mgt
Demand Mgt Availability Mgt
Financial Mgt for IT Capacity Mgt
Transition Planning & Support
Knowledge Mgt
Service Validation & Testing
Release & Deployment Mgt
Service Asset & Config Mgt
Change Mgt

<---- Continual Service Improvement <--- SLM <--- Service Measurement & Reporting <-

Functions
ITIL V2
ITIL V3
on Service Operations
Service Desk Function
IT Operations Mgt Function
Application Mgt Function
Technical Mgt Function
Event Mgt
Request Fulfilment Mgt
Access Mgt
Problem Mgt
Incident Mgt

rvice Measurement & Reporting <-------