IMTEYAZ AHMAD

Plot 105, Sangam Nagar, Ring Road Nagpur, MH, India-440013

Cell/WhatsApp: 7208835363/8600038911
Email:imteyazahmad05@gmail.com Skype: imteyazbabu
SUMMARY:

Demand & Capacity Management Strategist - 23+ Years | 20% IT Cost Reduction | 30%
Service Delivery Improvement

As a seasoned Demand & Capacity Management Expert with over 23 years of global experience,
I empower organizations to optimize resource utilization and achieve tangible results. My
expertise lies in crafting robust frameworks, leveraging industry-leading tools like ServiceNow
and Jira, and aligning IT investments with business goals. My extensive banking industry
knowledge and ITILv4 certification further bolster my ability to deliver unparalleled value.
Available immediately for a 3-month contract, with a strong interest in a permanent
opportunity.

Skills:

 Demand & Capacity Management:

o Expert in demand forecasting, analysis, and capacity planning
o Successfully reduced IT infrastructure costs by 20% through optimized resource
allocation
o Streamlined service delivery times by 30% with ServiceNow automation
o Masterful in SLM, IT financial management, and cost optimization
 Technology Expertise:
o Certified ServiceNow CMDB & ITSM expert
o Jira Project Management guru
o Power user of MS Office Suite
 Industry Knowledge:
o Deep understanding of banking and financial services
 Soft Skills:
o Exceptional communicator and collaborator
 o Sharp analytical and problem-solving skills
o Agile and adaptable with a relentless focus on results

EXPERIENCE:
Technavious Solutions JAN 2021-OCT 2023-Sr. Demand & Capacity Management Consultant |
JAN 2021-OCT 2023

 Spearheaded the implementation of a comprehensive demand and capacity manage-

ment framework for a global bank, slashing IT infrastructure costs by 20%.
 Leveraged ServiceNow automation to streamline service request processes and re-
source allocation, resulting in a 30% reduction in service delivery times.
 Provided strategic guidance and support to the client's IT team, ensuring optimal re-
source utilization and 100% alignment with business objectives.
 Conducted regular training sessions on ITILv4 best practices and demand and capacity
management principles, empowering the team with crucial knowledge.

Indian Consultancy services, Middle East &Africa, | IT Service Management Specialist |2006 –
2020

 Managed the ServiceNow platform for a large insurance company, ensuring its efficient
operation and supporting ongoing development initiatives, leading to a 15% increase in
platform uptime.
 Implemented capacity planning and resource allocation processes, effectively mitigating
the risk of service disruptions and preventing customer downtime.
 Collaborated with stakeholders across different departments to gather demand data
and forecast future needs with 95% accuracy.
 Analyzed service level agreements (SLAs) and developed reports to monitor perfor-
mance and identify areas for improvement, resulting in a 10% decrease in SLA breaches.

IT Executive, SKJ GROUP, Brunei Darussalam 1996 – 2006

 Responsibility includes Keeping up-to-date of changes in technology and implementing

new software /Hardware/networking products into company, Infrastructure and appli-
cation architecture assessment, design and implementation for high availability, scalabil-
ity, performance and security, Planning and costing all phases of projects, then coordi-
nating all associated activities and resources from feasibility to implementation.
  Discussing the business needs and developing and implementing MRP& ERP, Trouble
shooting and solving hardware, software and Network problems.
 Maintaining the access rules to data and other IT resources, Maintaining the security
and confidentiality over the issuance and maintenance of authorized user IDs and pass-
words.
 Monitoring the information security violations and taking corrective action to ensure se-
curity provided.
 Preparing and monitoring the information security awareness program for all employ-
ees.
 Reviewing and evaluating the information security policy and suggesting necessary
changes to management.
 Testing the security architecture to evaluate the security strengths and to detect possi-
ble threats.

EDUCATION:
 Master of Science in Information Technology
 Bachelor of Science in Information Technology
 MBA Level Studies in Risk Management from Oxford University
 MBA Level Studies in Strategic Management from IIM_B.
CERTIFICATION
 Information Technology Infrastructure Library (ITIL) Certified ITSM professional.
 TOGAF 9.2 Certified Enterprise Architect.
 Certified Information System Auditor(CISA)
 Certified Information System Security Manager(CISM)
 Certified Ethical Hacker(CEH)v8
 Certified Computer Hacking Forensic Investigator (CHFI)v8
 Microsoft Certified System Engineer (MCSE 2000)
 Cisco Certified Network Professional (CCNP)
 Training in Cloud Computing (Azure 900/ Azure 500/Azure 303 certification/ Certified
Microsoft Azure Solutions Architect Expert)
 Sun Solaris System Administration (I & II)
 High Availability Management (MS, VERITAS & SUN Clustering)
 Disaster Recovery Management (VERITAS & Acronis)
 Information Security Management System (ISMS) (ISO 17799 - BS7799 - ISO 27001)
 Balanced Score Card Solutions Deployment.
 ISO 9000:2000 Certified Internal Quality Auditor Total Quality Management.