IMTEYAZ AHMAD

Plot 105, Sangam Nagar, Ring Road Nagpur, MH, India-440013

Cell/WhatsApp:7208835363/8600038911
Email:imteyazahmad05@gmail.com Skype: imteyazbabu

Professional Summary:
Dynamic and results-oriented professional with an extensive background in Data Center& Managed
Services Operations, possessing both strategic and technical expertise. Proven track record in designing,
setting up, and operating Data Center& managed services, with a strong focus on client satisfaction and
operational excellence. Over 25 years of experience working in Saudi Arabia, South East Asia, India, and
the Middle East with major System Integrators, serving a diverse clientele.
An accomplished leader with a solid technical acumen and a customer-centric approach. Experienced in
managing large outsourcing deals with major System Integrators (SIs) like Bharti Airtel Enterprise
Services, Tata Telecommunications, Tata Consultancy Services, Wipro, IBM, and Accenture. Proficient in
all aspects of the Data Center& managed services lifecycle, from design and development to
operational management. Exceptional at team leadership, client engagement, and compliance
adherence.
A forward-thinking professional who excels in creating and nurturing new services from the ground up,
with a technical skill set, operational prowess, and an unwavering focus on customer satisfaction and
service excellence.

KEY COMPETENCIES:
 Data Center& Managed Services Design & Development
 Data Center& Infrastructure Setup & Implementation
 Data Center Operational Excellence
 Team Leadership & Development
 Client Engagement & Relationship Management
 Data Center Audit, Compliance & Security Management
 Data Center Budgeting, Pricing, and Cost Management
 ITSM Best Practices & Project Management

ACHIEVEMENTS:
Revenue Growth: Achieved a 20% increase in annual Data Center& managed services revenue over the
last fiscal year.
Cost Reduction: Reduced operational expenses by 15% through process optimizations and vendor
negotiations, resulting in improved profit margins.
Client Retention: Maintained a client retention rate of 95% over the past two years.
SLA Compliance: Maintained a 98% SLA compliance rate, meeting or exceeding service delivery
expectations consistently.
Service Quality Metrics: Improved MTTR by 30% and FCR by 25% over the last quarter, leading to higher
client satisfaction scores.
Operational Efficiency: Achieved a 20% reduction in service delivery time through workflow automation
and resource allocation adjustments.
Contract Renewal Rates: Achieved a contract renewal rate of 90% among existing clients,
demonstrating the effectiveness of services.
Client Portfolio Growth: Successfully onboarded 10 new clients in the last year, expanding the client
portfolio.
Service Diversification: Cross-sold additional services to 40% of existing clients, resulting in increased
revenue.
Technical Solution Design: Successfully developed and implemented technical solution designs that
improved service efficiency by 15% and reduced operational costs by 10%.
Operational Strategy: Spearheaded the planning and execution of operational strategies, resulting in a
12% increase in service uptime and a 20% decrease in incident response times.
Architecture Compliance: Ensured existing and planned solution components were compliant with
relevant architectures, leading to a 17% improvement in system reliability and performance.
Security and Privacy: Defined stringent security and privacy requirements, reducing security breaches
by 25% and enhancing data protection.
Governance and Risk Management: Provided guidance and risk-based governance, which led to a 30%
decrease in incidents related to unauthorized changes.
Project Management: Managed projects of various sizes, ensuring on-time delivery within budget,
resulting in 15% savings.
Business Change: Successfully executed technology-focused business change initiatives, improving
stakeholder satisfaction by 18%.
Service Expansion: Launched two new complementary managed services, contributing to a 15%
increase in revenue streams.
Team Productivity: Improved team productivity, with technicians closing 25% more tickets per month
compared to the previous year.
Compliance and Security: Achieved a 99% compliance rate with industry regulations and zero security
breaches.
Response Time Improvement: Reduced average response time by 40% for client requests or issues.
Client Feedback and Surveys: Maintained an NPS score of 75 or higher, indicating consistently high
levels of client satisfaction.
Profit Margins: Increased profit margins for managed services by 10% through cost control and revenue
growth.
New Technology Adoption: Successfully integrated a new IT management tool, resulting in a 30%
reduction in operational costs.
Certifications and Accreditations: Earned industry-specific certifications, demonstrating a commitment
to quality and expertise.
Incident Reduction: Achieved a 25% reduction in service incidents, leading to improved service
reliability.
Market Share Growth: Increased market share by 5% over the last fiscal year, gaining a larger client
base compared to competitors.
Innovation: Introduced an innovative automation solution that reduced manual tasks by 40%, leading to
increased efficiency.

EXPERIENCE:
VICE PRESIDENT-(IDC & MANAGED SERVICES), TECHNAVIOUS SOLUTIONS 2021-
AUG 2023(EMEA)

Service Design and Development:

 Led the design of comprehensive Data Center& managed services offerings, customized to meet
client needs and market demands.
 Created detailed documentation, including service blueprints, operation manuals, and SLAs.
 Achieved a 15% increase in service efficiency through process optimization.
Implementation and Setup:
 Oversaw the successful setup of infrastructure, including on-premises, cloud-based, and hybrid
environments.
 Seamlessly implemented designed services, integrated technologies, and established support
structures.
 Reduced implementation time by 20% through streamlined processes.
Operational Management:

 Efficiently managed daily operations, optimizing service delivery, performance, and issue resolution.
 Established a robust monitoring system to ensure adherence to SLAs.
 Improved service performance, resulting in a 25% decrease in SLA breaches.
Team Leadership:
 Recruited, trained, and led a high-performing team of IT professionals.
 Fostered a culture of excellence, accountability, and continuous learning.
 Achieved a 30% increase in team productivity through skill development.
Client Engagement and Support:
 Cultivated strong client relationships through transparent communication and adaptability to
feedback.
 Supervised support and service desk functions, maintaining high levels of customer satisfaction.
 Increased customer satisfaction ratings by 20% within the first year.
Compliance and Security Management:
 Ensured compliance with relevant standards, laws, and regulations.
 Implemented and maintained security protocols to safeguard client data and systems.
 Achieved full compliance with zero security breaches.
Financial Oversight:
 Developed and managed the budget for the managed services division.
 Oversaw billing processes, cost optimization initiatives, and financial reporting.
 Reduced operational costs by 15% through efficient budget management.
Strategic Evolution:
 Continuously assessed market trends, client feedback, and internal data to iterate on service
offerings.
 Expanded service offerings to new markets, resulting in a 40% revenue increase.
 Cloud Excellence: Leveraged AWS, Azure, and GCP to architect and deliver cloud-native solutions,
resulting in a 30% increase in system scalability and a 20% reduction in operational costs.
 Continuous Learning: Proactively pursued cloud technology certifications, including AWS Certified
Solutions Architect and Azure Solutions Architect, enhancing personal and team competence and
ensuring alignment with the latest industry standards.
 Technical Proficiency: Led and participated in over 15 technical spikes, reducing development time
by an average of 10% and streamlining project delivery.
 Structured Approaches: Utilized TOGAF methodologies to design and implement cloud
modernization and transformation strategies, resulting in a 25% improvement in system
performance and a 15% reduction in downtime.
 Agile & DevOps: Spearheaded Agile and DevOps adoption within the team, leading to a 40%
increase in development efficiency and a 30% reduction in time-to-market.
 Microservices & Containers: Pioneered the adoption of Microservice-based architectures and
containerization technologies, resulting in a 40% reduction in infrastructure costs and a 50%
increase in application resilience.
 Client Engagement: Acted as a trusted advisor to key clients, contributing to a 15% growth in
customer satisfaction and a 25% increase in recurring business.
 Leadership: Provided business and technical leadership on large client engagements, resulting in a
20% increase in project profitability and a 30% improvement in on-time delivery.

ENTERPRISE ARCHITECT, QATARGAS LLC, 2018-2020

 Developed comprehensive strategy and enterprise architecture at QG under the delegated authority
from IT Planning & governance div.
 Acted as a key team player and owner of enterprise architecture standards, ensuring the adherence
and validation of all solutions.
 Oversaw the entire digital application landscape, identifying dependencies and ensuring coverage
across business functions.
 Defined the digital architectural reference model and ensured alignment with established standards.
 Co-developed key architecture standards to drive interoperability and long-term infrastructure
growth.
 Oversaw integration architecture to ensure interoperability across various technologies adopted by
different functions.
 Contributed to technology infrastructure architecture roadmap, identifying opportunities for ratio-
nalization and alignment.
 Collaborated with delivery teams to define and validate technical architecture, coordinating with IT
infrastructure experts.
 Translated business strategies into actionable IT strategies, supporting the implementation of new
capabilities.
 Aligned IT strategy and roadmap with business imperatives, contributing to cost reduction ideas.
 Provided guidance and support to other architects in establishing an EA framework and building the
EA model.
 Created and implemented a multi-year business vision and plan for enterprise architecture.

CHIEF TECHNOLOGY ARCHITECT, INDIAN CONSULTANCY SERVICES, MIDDLE EAST

&AFRICA, 2010 –2017
Company Profile: GCC largest IT &BMS contractors having presence worldwide with more than 100 of
successful projects worldwide.
 Working closely with data center factory, SCM, CSD and project team to provide the best-fit (built to
suit) end to end DC& DR solution that is aligned with the current and future needs of Customer
Company business needs at affordable price with choice of Capex and Opex model. Co-coordinating
and managing relationship with vendors
 Responsibility includes planning the business strategy for Core technology infrastructure for any
business domain for example, Tier 3+ Data Center Construction, Physical Security surveillance
system, Fire Alarm & Firefighting System, Automated HVAC system, Fiber Optic backbone network
infrastructure, Public Address system, IP telephony/ unified communication Solutions.
 Provided expert technical support for on-premises servers, network equipment, and cloud-based
services.
 Participated in the development of disaster recovery plans and implemented backup solutions to
ensure data integrity and business continuity.
 Conducted regular performance monitoring and capacity planning to proactively address potential
bottlenecks.
 Assisted in the evaluation and selection of infrastructure technologies and vendors.
 Established and led the Enterprise Architecture function, building robust processes and developing
staff capabilities.
 Aligned technology solutions with business objectives, ensuring technical coherence and future
trend alignment.
 Produced designs for complex systems, conducting requirements discovery, solution formulation,
technology selection, and design configuration.
 Effectively communicated complex technical information to stakeholders, including non-technical
audiences.
 Integrated enterprise architecture activities into existing business processes such as design,
budgeting, planning, and technology solutions.
 Collaborated with cross-functional teams to drive innovation and strategic alignment.
 Conducted regular assessments of the enterprise architecture landscape and recommended
improvements for enhanced efficiency.
 Developed and implemented architectural standards, frameworks, and guidelines.
 Mentored and trained team members on enterprise architecture principles and practices.
 Participated in vendor evaluations and selection processes to ensure optimal technology
partnerships.
 Planning, designing and implementation of secure, reliable, scalable and efficient IT infrastructure.
Planning and costing all phases of projects, then coordinating all associated activities and resources
from feasibility to implementation.
 Costing all phases of projects and Preparing BOM/BOQ. Organizing, administering, reviewing &
evaluating the work of subordinates.
 Measuring Performance and auditing each project, each individual in the team and over all company
performance against annual and long-term quality company objective.

DGM-SR. ENTERPRISE SOLUTION ARCHITECT (IDC and MANAGED SERVICES), BHARTI AIRTEL
LTD 2008 – 2010
Company Profile: Bharti Airtel limited is a leading global telecommunications company with operations in 19
countries across Asia and Africa. The company offers mobile voice & data services, fixed line, high speed
broadband, IPTV, DTH, turnkey telecom solutions for enterprises and national & international long distance
services to carriers. Bharti Airtel has been ranked among the six best performing technology companies in the
world by business week. Bharti Airtel had 200 million customers across its operations.

 Responsibility includes the development of strategic business plan, business offering models,
Architecting IDC& Managed IT services infrastructure, Building partnership with global leaders in
IDC, managed IT services, managed IT security services etc.
 Conducting market research and devising effective sales strategies to identify and maximize
opportunities for increased efficiency and profitability.
 overseeing sales performance and managing daily sales activities, Organizing, administering,
reviewing & evaluating the work of subordinates.
 Measuring Performance and auditing each project, each individual in the team and over all company
performance against annual and long-term quality company objective.
 Spearheaded the end-to-end IT and Digital transformation for the brownfield site.
 Collaborated closely with business entities to identify and elaborate on transformation
needs, ensuring alignment with business goals.
 Led the planning and assignment of resources, including technical descriptions and
operating philosophies for projects.
 Leveraged deep knowledge of digital technologies and industrial telecom to propose
optimal solutions while adhering to Cybersecurity standards.
 Managed a cross-functional team to drive project progress, report to affiliate management,
and ensure compliance with HSE and security measures.
 Orchestrated change management efforts and provided necessary training to ensure
seamless transition and adoption.
 Analyze the existing infrastructure to identify potential vulnerabilities and recommend changes to
enhance availability, performance, and security.
 Collaborate with cross-functional teams to design and review new infrastructure requirements,
ensuring alignment with business objectives.
 Proposed alternative solutions and improvements, leveraging a deep understanding of physical
infrastructure and cloud services to optimize system performance and cost efficiency.
 Lead the design of new infrastructure integrations, ensuring seamless scalability and high availability
to meet business demands.
 Develop detailed architecture documentation, including AS-IS and TO-BE designs, to facilitate
effective communication and decision-making.
 Developed and implemented enterprise-wide guidelines and standards for data repository
management.
 Formulated a comprehensive data strategy, optimizing data management processes.
 Collaborated with cross-functional teams to design information architecture for various
data types.
 Researched and recommended innovative technologies, architectures, and security
products.
 Effectively communicated security risks and solutions to both business partners and IT
teams.
 Provided strategic recommendations based on business relevance, timing, and deployment.
 Led the design and development of the IT Infra architecture framework, defining principles,
standards, guidelines, and best practices.
 Provided technical leadership, guidance, and mentorship to development teams, architects, and
stakeholders, fostering a culture of innovation, collaboration, and continuous improvement.
 Developed and implemented enterprise architecture strategies, ensuring scalability and adaptability
to evolving technologies and market trends.
 Shaped and implemented the organization's technology strategy, ensuring alignment with business
goals and driving innovation.
 Led the design and evaluation of complex IT solutions, considering factors such as functionality,
scalability, security, and performance.
 Evaluated and recommended emerging technologies and trends for adoption, driving innovation
and staying ahead of industry advancements.
 Developed and maintained technology roadmaps, collaborating with business and IT stakeholders to
align technology investments with business objectives.
 Identified and assessed technology risks, providing recommendations for risk mitigation strategies
and ensuring compliance with security and regulatory requirements.
 Collaborated with cross-functional teams, including business leaders, project managers, developers,
and operations teams, to translate business requirements into effective technology solutions.
 Built strong relationships with stakeholders and facilitated effective communication and
collaboration across departments.
 Led change management initiatives related to technology and architecture, ensuring successful
adoption and implementation of new systems and processes.
 Provided leadership and mentorship to a team of architects and technical professionals, fostering a
positive work environment, promoting professional development, and managing performance.
 Conducted industry research and analysis to identify opportunities for innovation and improvement,
staying updated with emerging technologies and best practices in enterprise architecture

SR. IT CONSULTANT, MOHSIN HAIDER DARWISH LLC, OMAN -2006 – 2008

Company Profile: MHD LLC is one of the major business houses contributing to the growth of the Sultanate’s
economy. MHD LLC, with varied interests in trading, contracting, projects and manufacturing, has been successful
in enriching people’s lives by sourcing the most reputed international brands from across the world and making
them available to the discerning customers in the Sultanate of Oman
 Responsibility includes requirement analysis, planning, designing and implementation of secure,
reliable, scalable and efficient IT infrastructure, Server consolidation feasibility study, application
suitability assessment, Data Center Capacity planning and designing of LAN and WAN networks
according to the customer’s specific needs. Data center setup and Operational Capabilities
Assessment.
 Unbiased evaluation of new software and hardware, providing Network Security by deploying UTM
Firewalls, Anti-hacking and Intrusion prevention /detection system/Software, Testing the security
architecture to evaluate the security strengths and to detect possible threats, Costing all phases of
projects and Preparing BOM/BOQ, ensuring timely completions of all IT projects.

IT EXECUTIVE, SKJ GROUP, BRUNEI DARUSSALAM 1996 – 2006

Company profile: This is one of oldest & largest Group of companies in Brunei Darussalam involved in, Oil &
Natural Gas, Scaffolding, Construction, Vessels and Tanker, Shipping, manufacture& exports of Furniture & Interior,
Restaurant chain, Information & Telecommunication Services.
 Responsibility includes Keeping up-to-date of changes in technology and implementing new
software /Hardware/networking products into company, Infrastructure and application
architecture assessment, design and implementation for high availability, scalability,
performance and security, Planning and costing all phases of projects, then coordinating all
associated activities and resources from feasibility to implementation.
 Discussing the business needs and developing and implementing MRP& ERP, Trouble shooting
and solving hardware, software and Network problems.
 Maintaining the access rules to data and other IT resources, Maintaining the security and
confidentiality over the issuance and maintenance of authorized user IDs and passwords.
 Monitoring the information security violations and taking corrective action to ensure security
provided.
 Preparing and monitoring the information security awareness program for all employees.
 Reviewing and evaluating the information security policy and suggesting necessary changes to
management.
  Testing the security architecture to evaluate the security strengths and to detect possible
threats.

PROFESSIONAL SKILLS:
 Proven experience in setting up and running managed services environments.
 Strong technical acumen across a broad set of technologies and platforms.
 Exceptional leadership skills and experience in building and managing teams.
 Excellent client-facing skills with a customer-first mindset.
 Strong project management skills, with a track record of successful implementation of complex
projects.
 Deep understanding of ITSM best practices, compliance standards, and risk management.
 Financial acumen for budgeting, pricing, and cost management.

TECHNICAL SKILLS :
IDM/IAM/PAM
 Centrify, CA identity suite, Saviynt, RadiantLogic
VDS,SiteMinder,Cyberark,Sailpoint,Okta,Ping,Forgerock,MIM, Azure AD,
OPERATING SYSTEM:
 Windows XX, Sun Solaris, Red Hat Linux.
HIGH AVAILABILITY TOOLS:
 Cisco, Barracuda, Citrix, Radware, F5, Veritas, VCS, Sun Cluster, MS Cluster.
DRP/BCP/BACKUP TOOLS:
 PlateSpin Forge, Symantec VERITAS Net backup/Backup Executive, Acronis, Doubletake,
VMWare.
NETWORK MONITORING & MANAGEMENT:
 HP OpenView, Cisco works, Cisco QPM, CISCO NAM, Dell OpenManage, Solarwinds, OP
Manager, GFI LAN Guard, NETPRO Change Auditor
ANTIVIRUS:
 Macafee, Windows Defender ATP, Sophos, Symantec Norton Anti Virus, Trend Micro,
AVG, Avast, Panda Software etc.
ENTERPRISE ARCHITECTURE & MODELLING TOOLS:
 ADOIT, Aris, Archi, MS Visio, Sparx, Abacus, Mega, Bizzdesign, Orbus, LeanIX , alfabet,
SAP Power designer, IBM-System Architect, iServer, CASEWISE, Troux etc.
ENTERPRISE SECURITY TOOLS:
 FOX-IT/ Lightware Data Diode, Palo Alto PA-500/2020/3060, Fortigate, FortiAnalyzer,
FortiWiFi, FortiAP, FortiDB, and FortiManager, Fortimail, FortiCleint, FortiMobile,FOrti
SandBox; ISP Load balancing & Bandwidth Aggregation on Fortigate, Failover on Fortigate
Firewall ( Active/Standby & Active/Active), Cisco PIX /ASA Firewall & Cisco VPN Concentrator ,
Cisco MARS 50 , Cisco Device Security, IPSec, VPNs, AAA Model (RADIUS and TACACS), NAT and
Access Lists, IOS Firewall, DMZ setups, CBAC, DoS and common threats prevention , Failover on
ASA Firewall ( Active/Standby & Active/Active), Cisco Secure ACS Server, Cisco ezvpn, Site to Site
VPN, Remote Access VPN, Symantec Mail Security 8360 hardware appliance, QRADAR/ArcSight,
NetWitness, Encase, FTK, Nessus, eEye, McAfee ePO, McAfee HIPS (Entercept), McAfee
 IntruShield , McAfee Network Security Manager system ,SNORT, Cisco ASA, Cisco Security
Manager, MS TMG Forefront/ ISA Server, Checkpoint NG, Fortinet fortigate, Sonicwall, Juniper
Netscreen, Backtrack, Ecora Enterprise, Retina, nMap, ISS Scanner, AppDetective, LANalyzer,
SAINT, kismet, GFI LanGuard, Paros Proxy, Dsniff etc.
ROUTERS & SWITCHES:
 CISCO ROUTER 1800, 2600, 2800, 7200, 7600 ETC.
 CISCO CATALYST CE500, 2900, 3500, 3700, 4500, 6500 ETC

SERVERS & STORAGE SOLUTIONS:

 Dell , HP, IBM, Super Micro, SUN, Netapps
PROGRAMMING & DATABASE:
 VB6, C, COBOL, Oracle, MS SQL, FoxPro, Dbase, Filemaker pro.
MAIL SERVER:
 MS Exchange 5.5/2000/2003/2007, Lotus Domino Server, Mdaemon Server, Symantec
AV for Exchange, Anti-Spam using DNS Blacklists, White lists & Keywords, GFI Mail
Essentials & Mail Security Products,
DOCUMENT MANAGEMENT SYSTEM:
 Documentum, Laserfiche, EB Suite, MS Portal Server, DOcusign
PROJECT MANAGEMENT:
 MS PROJECT 2007/10/Oracle Primavera
TECHNOLOGIES AND PLATFORM:
 Java se , Servlet ,JSP, JSF , Ejb 3.0 ,
 JDBC, JPA , RMI, JAX-WS , JAX-RPC, SAX ,DOM , JAXB,
 Oracle Fusion Middleware, XML, XSD, WSDL, XSL, XQUERY, SOAP Web services, RESTful
Web Services
EDUCATION:
 Master of Science in Information Technology
 Bachelor of Science in Information Technology
 MBA Level Studies in Risk Management from Oxford University
 MBA Level Studies in Strategic Management from IIM_B.
CERTIFICATION
 TOGAF 9.2 Certified Enterprise Architect.
 Multi Cloud Solutions Architect (Azure/GCP/AWS/IBM)
 Information Technology Infrastructure Library (ITIL) Certified ITSM professional.
 Certified Information System Auditor(CISA)
 Certified Information System Security Manager(CISM)
 Certified Ethical Hacker(CEH)v8
 Certified Computer Hacking Forensic Investigator (CHFI)v8
 Microsoft Certified System Engineer (MCSE 2000)
 Cisco Certified Network Professional (CCNP)
 Sun Solaris System Administration (I & II)
 High Availability Management (MS, VERITAS & SUN Clustering)
 Disaster Recovery Management (VERITAS & Acronis)
 Information Security Management System (ISMS) (ISO 17799 - BS7799 - ISO 27001)
 Balanced Score Card Solutions Deployment.
 ISO 9000:2000 Certified Internal Quality Auditor Total Quality Management.