Bisma Mirza

8303 Concord Drive Morton Grove, Illinois 60053 bmirza@mail.depaul.edu 312-659-0199

EDUCATION DePaul University, Bachelor of Science in Business Major in Human Resource Management Graduation June 2014

EXPERIENCE TCF Bank, Deerfield, IL August 2011- Present Supervisor Resolve procedural questions referred by Sales Associate Keep management informed of any potential problem/questions during scheduled shift Provide work direction to staff and coordinate schedule during shift to maintain a high level of customer service Promote and support the sale and referral of TCF products and services Help maintain high morale amongst branch employees Adam Travel Services, Lincolnwood, IL Accountant Feb 2010-Aug 2011 Worked with clients to ensure receipt of tickets Assisted Accounts Receivable/Payable within ticketing department Bank Reconciliation Express, Skokie, IL Sales Associate Oct 2010-Feb 2011 Handled customers payment transactions Maintained store front to ensure efficient and positive customer experience Managed fitting room activity and assisted customers with merchandise SKILLS Computers

Typing speed 65 WMP Flexible with Windows and Mac operating systems Organize and maintain data using Microsoft Word, Excel, & Quick books
Additional Skills

Able to develop and assess strategies for planning Great interpersonal skills and communication Speak English, Urdu, and some Spanish