Chapter One

INTRODUCTION
Sign On - GIS Pages - Computer Assisted Instructions On-Line Help Facility Chapter Two

AIR SEGMENTS
Timetable - Availability - Booking - Point & Click Quick Reference Chapter Three

BOOKING FILE
Name field - Phone field - Ticketing - Vendor Remarks - SSRs OSI - Mileage Membership - Seats - Divide Booking File Repeat Booking File - Retrieve Booking File - List Booking File Queue to the Airlines AST - Claim PNR Chapter Four

CARMASTER
Car Index - Qualified Availability - Automated Rules Viewing Car Description - Sell - Direct Sell - Request car via airline Car Modify - Cancel Car Segments Chapter Five

ROOMMASTER
Hotel Index - Basic Availability - Complete Availability HOA Search Qualifiers - Hotel Description - Hotel Sell Sell Inside Availability Vendor - Hotel Modifications Cancel Hotel Segments - Queuing to Hotel Vendor Chapter Six

FARES
Basic Fare Display Entries - Fare Display - Follow Up Entries Search Qualifiers - Infolink Entries - Fare Quote Planner Follow Up Entries - Fare Quote Planner Updates Fare Quote Entries - Pricing Modifiers - Filed Fare Display Focalpoint Shopping Chapter Seven

DOCUMENT PRODUCTION
Linkage to Printer - Designate Stock Type - Display Linkage Ticket Stock Table - Ticket Printer Table - TNS - Ticket Voiding Printing Ticket - Change Ticket Modifiers - Exchange Tickets Electronic Ticketing - Itinerary Preparation Document Itinerary Field - Fall back and Recovery Queues - Miscellaneous

THE GALILEO POCKET GUIDE

INTRODUCTION
SIGN ON SON / ZHA SON / ZGL4HA SB SA/AG +J OR ZUSER OP / W* STD / ZHA SOF SOF / ZGL4HA SAI Sign on with staff initials Sign on with PCC & staff initials Switch to work area B Switch to workarea A, duty code 'AG' Display GTID Show current / available workareas Display user profile, user code HA Sign off Override (Z with PCC / staff initials) Sign Back into all areas when temporarily signed off. Note : SON / ZHA can be used when signing in from the same office GIS PAGES GG* GC* GP*20 GP* GC *123 / 20 GC*EK GC*415/11 Main index Current chapter Page 20 of current chapter Refresh current page Chapter 123, page 20 Index of EK chapters Airline Market Fares

COMPUTER ASSISTED INSTRUCTIONS SC / CI C.A.I. BOCI BSOCI SC / AG TP 35 /3/215 TP REPEAT Sign into area C in lesson mode List courses Temp sign off from C.A.I. Sign of lessons Change area C to Agency mode Access course 35, lesson 3, page 215 Repeat current topic, return to previous Page after temp sign-off ON-LINE HELP FACILITY H/M H/ H* H / TI Index of subjects beginning with M Help (after an error response) Last entry Help for specific function eg Timatic

Note: Use Tab during lesson. Use Enter when there are no Tabs or prompts.

Note.- When signing out of C.A.I, note down the page# you are at

THE GALILEO POCKET GUIDE

AIR SEGMENTS
TIMETABLE TTBAHDXB TT 20MAYDXB DEL/AI TT.FRLONAMS TTPARROM@2 4 TTR TTR26JUN A TTB3 TTBA1/01FEBLHR JFK *SVC *SVC2 DC*DXB/I DC*LON / O DCPDXBSIN DCT Display for city pair Display for a specific carrier Day specific display - Friday Displaying flight on The, 2, Thurs, 4 Timetable for Return flights Return flight for different date Convert TT to Availability line 2 Flight details, segment 3 of Itinerary Details for a specific flight In-flight service for booked segment In-flight service for specific segment List Inbound flights to DXB List Outbound flights from LON Build connecting flights around a city pair Fill-in format to check minimum connecting time AVAILABILITY A22JUNDXBBAH A23FEBKHI*EK A*KL ALON ADXBSYD.SIN / SQ A22JUNLONPAR. 0900 AF18 FEDDXBKHI/ EK#@Y A3DXBKHI A22JUNDXBLON.D AJ22JUNDXBMEL A-2 AR27JUN FDA AC#1 AV A@#3 Neutral availability, 22JUN, DXBBAH Carrier Specific Display on EK Change Neutral Availability to CSD Availability today to LON from your city Connection via Singapore on SQ Specify departure time First available on EK in Y class Availabilty for next Friday Availabilty displaying direct flts only Flights sorted by Journey time Availability 2 days before previous entry Display reture availability for 27Jun Convert availability to fare display Display more classes for line 1 Convert fare to availability display Display more classes for line three of availability display

THE GALILEO POCKET GUIDE

BOOKING AIR SEGMENTS NIMI N2Y2J2 NIC5* AZ111F11MAY IADMILNNI KL611C5JULLISI STNN1 / 13001500 BA512M12DECL HRHKGLL4 A or Y YYOPENCLHR CDGN04 OBAOPENC16MA YLHRCAINO1/ X /3 / 5+N1F1 /3S6 / 3S6-8. 10 @3/F @A/J @2/12JUL/F @2/3 @A/2 @2/11001330 @1HK @4HK/12001630 @2XK X2 X9-11 XI XA ER QEB/43 Sell 1, M Class seat from line 1 Sell 2 seats in Y & J class for seg 2 Sell 1, C class seat all connections Direct segment entry

Direct segment entry with timings

Waitlist if seat unavailable, sell if available ARNK segment (Open Segment) Open Segment without Stopover Insert after seg 3 Insert after seg 5 and sell seat Insert after seg 3 seg 6 Insert after seg 3, segs 6-8 & 10 Re-book seg 3 in F class Re-book all segments in J class Re-book seg 2 with diff date in F class Change seg 2 to 3 paxs (before EOT) Change itinerary to 2 paxs (before EOT) Change to dep/arr times for seg 2 Change status of seg 1 to HK Change status and time for seg 4 Cancel seg 2 without advice to airline Cancel seg 2 Cancel seg 9 through 11 Cancel itinerary Cancel all air segs End transaction and retrieve BF End transaction and place BF on queue 43

*CANCEL/REBOOK of segments with similar flight details is prohibited

THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCE GENERAL ENTRIES :HELP :G :HIMGnnnnn : 1 : 0 :L AIR - BASIC ENTRIES :Al5JANLONPAR :AF15JANLONPAR :Al5JANLONPAR/BA :A15JANLONPAR/BA/AF :Al5JANLONPAR/AF:A15JANLONPAR/AF-/BA:A15JANLONPAR*BA :A15JANLONPAR.1400# :A15JANLONPAR.D :A15JANLONSIN.D0 :A15JANLONSIN.FRA :Al5JANLONSYD.PAR.SIN :A15JANLONSYD.SIN/BA Availability London to Paris 15/Jan First available flight on or after the 15/Jan from London to Paris Availability with specific carrier Availability with 2 specific carriers Availability excluding a specific carrier Availability excluding 2 specific carriers Direct link into carrier specific display Availability specifying flights from an onward time Availability for direct flights only Availability for Direct non-stop flights Availability with single connection flights via Frankfurt Availability with double connection flights via Paris and Singapore Availability with a single connection via Singapore with onward BA flights Display ClickPoint format guide (From FP window only) Display Focalpoint format guide Display specific hotel image (nnnnn = RoomMaster ID code) Enlarge Focalpoint window size Reset Focalpoint window size Access Galileo Leisure

AIR NEW ENTRIES :A15JANLHRPAR+2 :A15JANLHRPAR+17JAN Availability London to Paris 15/Jan returning 2 days later Availability London to Paris 15/Jan returning on the 17/Jan

THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCE INBOUND LEG MODIFIERS (nn = number of days or type specific date)

+nn/BA +nn/BA+nn/YY# +nn*AF +nn.1400# +nn.D +nn.D0 +nn@Y +nn@2 +nn.FRA +nn.SIN.FRA +nn.SIN/BA

Return leg with specific carrier Return leg excluding specific carrier Return leg for direct flights of any carrier and only online connections Return leg searched with direct link into carrier specific display Return leg specifying flights from an onward time Return leg for direct flights only Return leg for direct non-stop flights Return leg for flights with Y class, which have a minimum of 1 seat available Return leg for flights with a minimum of 2 seats available Return leg with single connection flights via Frankfurt Return leg with double connection flights via Singapore and Frankfurt Return leg with a single connection flight via Singapore with onward BA flight

HOTELS HOTEL ENTRIES

:HOA15JANSYD :HOA15JANSYD/2 :HOA1 5 JAN-2NTSYD/2 :HOA 15 JAN-17JANSYD/2 :HOA15 JANSYD/HL :HOA15JANSYD/N-HILTON :HOA15JANSYD/VUSD :HOA15JANSYD@FORD

Request availability for specific day Request availability for 2 adults Request availability for 2 nights for 2 adults Request availability for specific hotel chain Request availability for a specific hotel name Request availability, returning prices in US dollars Request availability with a multi-level rate access code

THE GALILEO POCKET GUIDE

POINT & CLICK QUICK REFERENCE

CAR
Car Hire availability through ClickPoint it only available using the low to high entries without Air Segments.

CAR HIRE ENTRIES

:CAL10JAN- 10JANSYD/ARR-2P/DT-2P :CAL10JAN- 10JANSYD/ARR-1400/DT-1400 Request availability 10/JAN returning same day, Request availability 10/Jan returning next day Request availability 10/JAN returning 17/JAN Request availability, for specific vendor Request availability, for 3 specific vendors (max 4) Request availability, for specific car type Request availability with a rate code (any valid 1-6 characters code after the @) Request availability for guaranteed rates only

:CAL10JANSYD/ARR-2P/DT-2P :CAL10JAN-17JANSYD/ARR-12P/DT-12P :CAL10JANSYD/ARR-3P/DT-3P/ZE :CAL10JANSYD/ARR-3P/DT-3P/ZE+ZI+ZR :CAL10JANSYD/ARR-3P/DT-3P.ECAR

:CAL10JANSYD/ARR-3P/DT-3P@SUPER

:CAL10JANSYD/ARR-3P/DT-3P/GUAR

THE GALILEO POCKET GUIDE

BOOKING FILE
NAME FIELD N.1LUGON/TMR +N.1BROWN/MR N.3WHITE/AMR/ BMRS/CMS

For 2 pax with diff names

Name field for 3 pax with common name

N.I/JOHNSON/ ISABEL*INF 10MTHS Create an infant name with name remark N.P5@KELLY NMRS Change name 5 N.P1 - 3@ Delete names 1, 2 & 3 N.G/10SKITOUR Group name Note: After entering group name, end trans, retrieve & feed in names normally. N.P1@* N.P.1@*new name remark ON* Delete name remarks Change name remarks Check name change policy. PHONE FIELD P.T*3040404 ANN/ B444444 P.1@DXBT* 123456 P.@ Max 53 Characters Enter travel agent & pax contact Change phone Delete phone TICKETING T.T* Mandatory entry to complete a booking VENDOR REMARKS V.AKQ*Please advise VL V.@@AEK*Pls advise rates V.2-4.7@ *VI

Note: Do not use special characters

Note: Refer GC*200/5 to check ticketing format for different airlines.

Send message to airline vendor KQ Change vendor remark 2 before EOT Delete vendor remark 2-4 & 7 Display all income vendor remarks SSRs

SI.WCHR SI.P2S3.4/SPML* NO EGGS

Wheelchair for all pax on all air segs SPML for pax 2, seg 3 & 4

THE GALILEO POCKET GUIDE

SI.P1S4/WCHR @HK SI.P3S2/VGML@

Change status of WCHR to HK Cancel VGML request for pax 3, seg 2 OSI

SI.YY*1 CHD AGED 5 SI.KL*VIP STONE/RMR FILM STAR SI.1@BA*NEWTEXT SI.S2@

Advise all airlines pax is a child aged 5 Advise carrier KL, that pax is a VIP Change item #1 to NEW TEXT Delete item #2 MILEAGE MEMBERSHIP

M.KL234567893 KL mileage card # in a BF with 1 pax M.P2/TW1234567PM TW mileage card # for pax 2 M.P3/TW123456LRG-AA423188DLM TW / AA mileage card # pax 3 Mileage membership can take max of 27 chars including the 2 letter airline code. Use SSR FQTV for longer entries. SI.SSRFQTVKLHK1/BAl234JOHNSONAMR Flown carrier KL & BA mileage card # Enter received field before using repeat bf entries M.@ M.P2@ M.AA@ M.P1*DL@ M.P1*DL/P2*AA@ Delete all mileage membership data. Delete mileage membership for pax 2 Delete all AA mileage # for all pax Delete MM# for pax 1 on DL Delete MM pax 1 on DL & pax 2 on AA SEATS SM*A4C SA*S2 SA*S4/NW SA*S1 #BRU SC*10A SA* S.P2.4/10A.D S.S2.5/10A-C S.P1.4/5A/6A Seat map from availability, line 4, C class Seat map for seg 2 Seat map for non-smoking seat seg 4 Avblty seg 1, Equipment change in BRU Characteristic for seat #10A Refresh seat map Book 10A & 10D for pax 2 & 4 all segs. Book 10A 10B & 10C for segs 2 & 5 Book 5A & 6A for pax 1 & 4 on all segs

THE GALILEO POCKET GUIDE

S.SA S.S3#ORD/10A S.@*HK S.P1 -3S2.4@*HK S.@NA S.@ S.P1.3S2@ SC* SC*P3S5

Book smoking aisle seats , all pax / all segs Book seat, change of equipment in ORD Change seat status code to HK, all segs Change status for specific pax / seg Change all to non-smoking aisle seats Cancel all seat request for all segs Cancel seats for pax I & 3 on seg 2 Display list of seat characteristics Seat characteristics for specific pax/ seg REVIEW BOOKING FILE

R.B.28MAR*FREEFORMAT Place on QI2 at 0700LT on 28MAR RB.19MAY/1530/Q60*TEXT Place Q60 at 1530LT on 19MAY RB. 1 @01 MAR/Q26*TEXT Change Review BF I with text RB.1@ Delete Review BF Note: Q12 is the default Q for Review Booking Files DIVIDE BOOKING FILE DP1 DP1-3.6 DG/10 DG/5.P21-23 Name 1 from BF Name 1-3 & 6 from BF 10 unnamed pax from group 5 unnamed & pax 21 - 23 from group REPEAT BOOKING FILE Enter Received field before using Repeat booking file entries. REALLSALL REALLS1.5.7-9 RESALL Repeat customer data, all segs. Repeat customer data & segs I, 5, 7, 8 & 9 Repeat all segments RETRIEVE BOOKING FILE *3WG6BD *-WILLIAMS/CMR *-I/WHITE *28JUN-BLACK/AMRS *KL791-KELLY/JMS *SR444/12APRHARRIES/RMR By record locator By name By infant name By pax name & dep date By flight #s & pax name By flight #, dep date & pax name

10

THE GALILEO POCKET GUIDE

*SN239 / 18AUGBR ULHR-TRUMP / MR *-C* **HK7-BROWN *_G/SKITOUR **HK7-G/SKITOUR **HK7/15MAR-A NDERSON/MMR *L *0 *3

By flight #, dep date, sector / pax name List BF's where names begin with C By name created by branch HK7 Group booking Group booking created in branch HK7 By dep date & name, branch HK7 Redisplay name list More matching names Display 3rd BF from name list

LIST BOOKING FILE

LD/ALL/28MAY-D LD/ALL/SJS/01MAR*31MAR-D LD/ALL/BDXB/ 29APR - Q/60 LD/ALL/DAMS/C /KL/01 JUN-Q/27 LD/GL3/ALL/21 JUL-Q/76 LDT/ALL/S-JS/31 DEC-P LQR With a travel date MAY (D=Display) Made by Agent JS, travel 0lMar 31Mar

Board point DXB, travel 29APR, Q60 To AMS, C class, KL, 01JUN on Q27 Created at GL3 for travel on 21JUL to Q76 `T' after LD to send message to printer Remove BFs placed on Q by list entries
P D Q RETRIEVALS (past dated PNR)

PQ/R-3571JL PQ/AIR/26Aug98Smith PQ/B/27Aug98Smith/MMR PQ/UA230/10Jan 98DEN-Test/AMr PQ/*L Q/1*CPD

Retrieval by locator Retrieve date and name Retrievel for all branches Retrieval by flight, date, origin (optional) and name Redisplay similar name list Retreive by from General Queue for past dated BF's

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THE GALILEO POCKET GUIDE

QUEUE BFS TO AIRLINE AST RQ. GENR/ZZ* FREE TEXT

Send general request to airline ZZ (max 180 characters)

RQ.1 @LIMO/ZZ* FREE TEXT Change request #1 for a limo from ZZ **** ** Change entries can only be made before end of transaction . RQ.2@ Delete request #2 CLAIM PNR C/BA*RLOC C/BA/OK I Retrieve PNR from BA Confirm claim Ignore claim

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THE GALILEO POCKET GUIDE

CAR MASTER
CAR INDEX CAIROME OR CAIROM CAI/R-COLOSSEUM

List of vendors in ROME List of vendors close to the Colosseum

QUALIFIED AVAILABILITY /1+CAL/Z1 CAL 10MAYVIE/ARR-1100/ DT-0900 Insert after segment 1 and request low to high availability for specific vendor Request low to high availability without air segment using mandatory data of pick up date 10MAY, city VIE and arrival time 1100, and drop time 0900 (the next day) Request low to high availability for arrival at La Guardia 10MAY at 1600, for vendors offering compact cars (C), with a price range of (local currency) USD130-150, using rate access code ABCD, weekly (W), and guaranteed rates (GUAR) and drop CAL26AUG-28AUGDEN/ARR -0900/DT- 1600/SORT time 0900 Request Low to High availability 26 to 28August in Denver and arrange in order of Low to High by unit rate amount instead of by Approximate CAU-12DEC/GUAR/*DO Total. Update availability for return 12 Dec, guarantee rates, one way drop off.

CAL10MAY-17MAYLGA/ARR 1600.C /V130-150@ABCD/ZE W/GUAR/DT-0900

AUTOMATED RULES VIEWING CAVA4 CAVS6 Display from availability for line 4 Display rules from car seg 6 CAR DESCRIPTION CADZEDXB CAD1 CADS5 CADA8 Description by vendor / location Display line 1 of index Display description of car in seg 5 of BF Display description from col A, line 8

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THE GALILEO POCKET GUIDE

SELL N1A2/DT-1500 N1A2/BS-843920 N1A2/CD-Y748392 N1A2/DO-SYDT98 N1B2/G-AX985674 32859EXP 1190 N1B2/SI-DSRS 2 DOOR NIC2/W Sell 1 car, column A, line 2, drop-off time With booking source. Sell with a corporate discount # With drop off when diff from pick-up With payment guarantee With special service information Copies address from BF to car seg DIRECT SELL CCRZENN1AMS1 JUN-2JUNECMN/ ARR-1140/DT-0900

Direct sell with optional fields of vendor, car type and arr/dep times Note: A direct sell requires a name field in the BF REQUEST CAR VIA AIRLINE CARAZNN1CAI20NO V-25NOV ECMR/BS-7 4329812/SI-PYRAMID Request AZ in Cairo, 20Nov-25Nov, type ECMR, Pyramid co. with 1ATA# @1HK Change status seg 1 to HK CAR MODIFY CAM2D/11DEC18DEC CAM90/FT--AA 479210 CAM6T/CCAR

Modify pick up & return Dates for seg 2 Modify seg 9 Optional - frequent traveller Modify car Type for seg 6 CANCEL CAR SEGS

X2 XC

Cancel seg#2 Cancel last car segs QUEUING TO VENDOR

GC*12/CAR/ZE OR GC*12/CAR/HERTZ V.CZE*FREE TEXT QEB/VWA QEM/VWA

Check queue city for vendor. Send message on BF to car vendor. Queue BF to vendor Queue message on notepad to vendor.

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THE GALILEO POCKET GUIDE

ROOM MASTER
HOTEL INDEX HOI PAR OR HOI PARIS HOIEURO DISNEY HOILON/NPARKLANE

List of hotels in Paris List by proper name List by city/hotel name BASIC AVAILABILITY

/2+HOA HOA20JUN25JUNATH HOA*R

After seg 2 (city/time/date from seg) Availability, 20 - 25JUN in Athens Redisplay previous availability COMPLETE AVAILABILITY

HOC13OCT15OCTBRU Complete availability 13-15OCT in BRU HOC1 Complete availability from HOA, line 1 HOC*R/GBP Redisplay previous HOC in GBP Note: Booking should always be done from complete / inside availability. HOA SEARCH QUALIFIERS HOA/D10K HOA/N-PARK LANE HOA/L-A HOA/L-TH HOA/VGBP HOA/FE HOA/C-WKD HOA/F-NOS+ SEC+CAB HOA@AXS HOA/R-Disneyland HOA/T-L HOU-2NT/B-COR Hotel located within 10KM Specifying hotel name Hotel located at airport Hotel located at theatre district Hotel currency in GBP Hotel Vendor Chain code Displays weekend rates Facilities required at hotel Display multi-level rate access code Reference point Disneyland Limousine from arr or reference point Update corporate availability rate, 2 nights

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THE GALILEO POCKET GUIDE

HOTEL DESCRIPTION HOD2 HODS7/COMM +DPST HOV3 HOVS3 Description of hotel on seg 2. Description of hotel on seg 2 of BF Display seg 7 by property keywords Display rules on line 3 of inside availability Display rules on seg 3 of inside availability HOTEL SELL Sell one deluxe room from line 3 Sell room at the corporate rate from HOC giving credit card as a deposit

N1A2D3 N1B1DCOR/CD123456/SI-ROOM FACING POOL/GDPSTAX98567432 859EXP1199

SELL INSIDE AVAILABILITY VENDOR Identity '+ ' sign before the hotel chain code on HOA display After doing a basic availability, enter HOC1 (where 1 indicates the line # on basic availability). This will display a table with room rates on the left & room description on the right. At the bottom of the page are tab stops. Tab to HOV to check for the rules and regulations of a particular rate. After confirming the above. TAB to N1 INSIDE & input the line #s of the room to be booked along with the sell qualifiers.

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THE GALILEO POCKET GUIDE

HOTEL MODIFICATIONS HOM30/SI-NON SMOKING ROOM HOM2R/1A1D-2 HOM3X/SI Add / change an optional field for seg3 Modify room or bedding type and the number of people Cancel optional field for seg 3 CANCEL HOTEL SEGS X2 XH @2XK Cancel seg 2 completely Cancel last hotel segs on Booking File, Cancel hotel seg, without advice to hotel QUEUEING TO HOTEL VENDOR G C * 1 1 / H T L/ FORTE or FE V.HFE*ADVISE ROOM FACILITIE S QEB/VVF QEM/VVF Check queue code for vendor Send vendor remark to hotel Queue Booking File to hotel vendor Queue NP. messages to vendor

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THE GALILEO POCKET GUIDE

FARES
BASIC FARE DISPLAY ENTRIES FDPAR FDI4AUGLONPAR FDLON*CNN:NUC FDDXBNYC-RT/BA FD I 4AUGPARPARRTW FDLONPAR14DEC *PTC FDDXBLHR14MARB/BA FD17DECFRAMIL:N FD19JUNDXBSIN:P FDROMLON/AZ-RT @SPCLS FTAX FTAX-GB FTAX*PFC-DEN FTAX*PFC-UA Fare Display from your location city to Paris for today Fare Display from London to Paris for l4Aug Display child fare in NUC to London Display Round Trip fare on BA Display Round The World fares (RTW) from Paris Display all passenger type codes Request for B class fare on BA Fare display (applicable public fares only) Fare display (applicable airline private fares only) Display fare from Rome to London on AZ, return special fares only Display list of countries with tax information Display tax information for a specific country Display Passenger Facility Charge for a city Display PFC policy for specific airline

FARE DISPLAY-FOLLOW UP ENTRIES PTC FN*2 FN*10 FN*1/ALL FN*3/S FDC*1 FDC*2//NW FR*2 FDDBOS FDOSYD AV AV7 AVR/10JUN FDA For a full list of Passenger Type Codes Display fare notes by paragraph menu Display fare notes by specific paragraph number from paragraph menu (IFD only) Display all fare notes Display Summary of fare note Booking code exceptions for primary carrier Display booking codes for primary carrier on line 2 using secondary carrier NW Display route information Change Destination city Change Origin city Convert current Fare Display to an availability Availability for the fare on line number 7 Reverse availability for I0JUN Change an availability display into a fare display using the original availability criteria e.g., carrier, date etc.

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THE GALILEO POCKET GUIDE

SEARCH QUALIFIERS *RP75 /UA/CO/US /L OR /S /Q -OW OR -RT @YLE3M *ADT*CNN*INF :USD :NUC :LOC .AP FDSFOLAXV26NOV FDLONMIAV15DEC 12JAN/BA FDLAXSYDV10JUN 20JUN/UA:P Validate fare restrictions on specified dates and display applicable return fares Validate fare restrictions and display applicable private fares for specified dates INFOLINK ENTRIES L@LH/FD03MAY DXBFRA FDL@LH L@LH/MD GC*70/3 Discount fare by percentage (up to 100) Carriers (Max. 3) Long display or short display include Q surcharges Journey type (one way/round trip) Exact fare basis code Passenger type Display fares in the specified currency Display fares in NUC Follow-on from NUC Display. Display fares in local currency Global indicator (IFD only) Validate fare restrictions on specified DATE - Display applicable one way fares

Link into LH and display fares from DXB/FRA Converts FD display to LH OWN DISPLAY. (Follow up entry only) Move down to next screen on LH fare display Airlines with infolink fares (Direct fares access)

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THE GALILEO POCKET GUIDE

FARE QUOTE PLANNER FQPDXBPARDXB FQPBOMFRABOM +AI FQPMIA+UA.CRIO FQPDXBXFRANYCX-FRADXB FQPDXBFRA, -AMSROMDXB Quote fare for BOM FRA BOM on AI Quote for MIA RIO using UA in class C NOSTOP at FRA Surface transportation FRA / AMS Quote for unbooked routing DXB PAR DXB on any carrier and any class

FQPDXB+EK.J15JUN LON+EK.J20JUN DXB Quote for unbooked routing DXBLON on 15 Jun on EK J class and return on 20JUN in J class on EK FQPDXB18JULBOM 12AUGDXB@SPCLS Quote special fares for DXBBOMDXB. Outbound on 18JUL and return on 12AUG FQPDUB 10AUGXLONJNB FQPZRHNBHKGMNL+LX FQPDXBBOMDXB @YEE4M*C08 Quote fare for DUBLONJNB for travel on 10AUG with no stopover in LON Quote fare for ZRHMNL on LX without breaking the Fare at HKG Quote return fares for a child. For unhooked Routing DXB BOM DXB. Where NN stands for the age Quote one way fare for unbooked itinerary for ROM to CHI on the 10NOV using AZ in J class for sale and ticket issued in PARIS FOLLOW UP ENTRIES FQP* FQP*2 FQL3 FQN2 FN3/ALL Redisplay fare quote planner summary Redisplay linear fare quote planner summary for fare number 2 from summary display Display fare quote ladder for fare number 3 from Summary display Display fare components for fare number 2 from Summary display Display all notes from component 3 from component Summary display

FQPROM+AZ. J10NOVCHI.PAR

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THE GALILEO POCKET GUIDE

FARE QUOTE PLANNER UPDATES

FQP@S3/4JUL FQP@S2+IB.C FQP@S3.Y.5+KL FQP@*CNN FQP@S3/16AUG/.C FQP@CEK Change date of segment 3 Change carrier and class of segment 2 Change segment 3 to Y class and segment 5 to carrier KL Change request to a child where NN stands for age Change segment 3 to the 16Aug and whole itinerary to C Class Change request to include EK as the plating carrier

FARE QUOTE ENTRIES

FQ FQBB FQBC FQBA FQA Adult fare for all passengers in a BF Best buy in a BF Comparison quote against FF in BF Best buy irrespective of availability Alternate fares for itinerary (IFQ only) NOTE: All these entries may be followed by the pricing modifiers that follow. Infants specified in the name field will be quoted at the infant rate. For itineraries which contain U.S. Points include plating carrier modifier. For example FQCSR. *** FARE QUOTE ***

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THE GALILEO POCKET GUIDE

PRICING MODIFIERS ** PASSENGERS ** FQP2/CBA

FQP1-4 FQP2.5 FQP2-4.5-7*CNN/ CUA

Quote itinerary for passenger 2 (adult or specified infant) for itinerary with plating carrier BA Quote itinerary for passengers 1 through 4 Quote itinerary for passengers 2 and 5 passenger nos. Must be in ascending order Quote for passengers 2 to 4 adult fares and passengers 5 to 7 child fares with plating carrier UA where NN stands for the age of the child Quote best buy for passenger 1 adult and passenger 3 and 4 child fare where NN stands for the age

FQBBP1.3-4*CNN

** SEGMENTS ** FQS3-5 FQBBS2.5 Fare quote for segments 3 through 5 Fare quote best buy for segments 2 and 5

** SPECIFIED BOOKING CLASS ** FQ.Y Fare quote for lowest applicable fare in Y class

** SPECIFIED FARE BASIS ** FQ@YLEE3M FQS2-3@J2 FQP1.2*CNN @YEE3M Fare quote all segments with fare basis YLEE3M Fare quote segments 2 and 3 with fare basis J2 Fare quote itinerary - passenger 1 adult and passenger 2 child. Both with fare basis YEE3M. NN stands for the age

** CURRENCY ** FQ::USD FQ:USD Fare quote fares filed in the currency specified Quote an itinerary and show the equivalent fare taxes and total in USD at the bank rate

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THE GALILEO POCKET GUIDE

FILED FARE DISPLAY *FF *FF1 * FFALL *FFP3 FX3 FX3P1-3 FF1@R Display a summary of all filed fares Display linear fare construction for quote 1 Detailed linear fare construction of all filed fares Linear fare construction, all fares for pax3 Cancel filed fare 3 Cancel filed fare 3 for Pax 1 through 3 To restore filed fare 1 after ticketing CURRENCY CONVERSION FZS3 F Z I / AL L FZI NUCl2 0 0 . 00AED/U FZINUC400.00GBP / AED FZSHKD FZS*AE FZSDEM320.00 AED FZSRF1000GBP /9.1/U FZS3 Convert fare on line 3 to own currency Disp all IATA ROEs Convert NUC to specified currency Convert NUC to GBP & then to AED Disp BSR against own currency Disp all BSRs against own currency Convert currency to own currency Convert currency at rate specified by user Convert fare on line 3 to own currency

FOCALPOINT SHOPPING
Basic Itinerary & Routing Modifiers FS LHR2 0 DE CS I N FSFRA10JUNLHR20JUNFRA FSFRA10JUNLON12JUNPARI4JUNFRA

one way flights and low fare options round trip request circle trip search

Surface Sector and Connection Modifier FSFRA10JUNLHR--LGW20JUNFRA surface sector FS FRA1 0 JUNX- AT LFLL2 0 JUNX- AT LFRA co nnect ing p o int

Regardless of Availability Modifier FSAHKG23NOVTYO FSABKK10JUNSIN12JUNBKK

regardless of availability round trip itinerary

Pricing & Availability Modifiers I. Pricing Modifiers follow the basic itinerary & routing separated by a single plus (+) 2. Availability Modifiers follow the basic itinerary separated by a double plus (++) 3. Multiple Modifiers are always separated by a slash (/)

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THE GALILEO POCKET GUIDE

FOCALPOINT SHOPPING Pricing Modifiers FSLON12AUGPAR28AUGLON+:P FS1FRA10JUNLON20JUNFRA+*C04 FS2HKG10NOVBKK12NOVHKG+P1.2* C04

private fares only passenger type code multi passenger combination

Availability Modifiers used at Itinerary Level FSORDI0JUNDEN20JUNORD++//*A FSSYD12JUNAKL15JUNSYD++/QF/NZ FSSIN10JUNHKG20JUNSIN++-FIRST FSCDG10JUNMAD12JUNCDG++.D

preferred alliance preferred carriers preferred cabin class preferred type of flight

Pricing modifiers are followed by single + and availability modifiers are separated by double ++: FS3ZRH 10JUNLHR20JUNZRH+:P++/LX/.D ....... combination of modifiers Availability Modifiers used at Flight Segment Level FSORD10JUNDEN/UA22JUNORD/AA FSSIN10NOVHKG-BUSNS3ONOVSIN-FIRST FSZRH15JUNLHR.M#20JUNZRH.E# preferred carrier preferred cabin class preferred departure time

Multiple Availability Modifiers can follow the destination city, each separated by a slash (/): FSCDG12JULMAD.D/.M14JULBUE.SO/.E ................. preferred type and time of flight Airline & Alliance Modifiers FS++/BA FS++/LH# FS++/SQ/TG/CX FS++/LH-/BA-/AFFlight Type Modifiers FS++.D FS++.C FS++.SO FS++.SI FS++.DO FS++.DI

preferred carrier online preference preferred carriers excluded airlines

direct and nonstop flights connecting flights single online connections single interline connections double online connections double interline connections

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THE GALILEO POCKET GUIDE

FOCALPOINT SHOPPING
Cabin Class Modifiers FS++-ECON FS++-BUSNS FS++-FIRST Day and Time Modifiers FS++AT2 FS++DT2 FS++JT 1 2 FS++#7 FS++-2

economy class preference business class preference first class preference

arrival time window departure time window journey time search for 7 days later search for 2 days earlier

Airport & Itinerary Modifiers FS++I FS++M FS++MLHR FS++.ATL FS++.JFK-

price as booked multi airport search multi airport search preferred via point excluded via point

Passenger Select & Passenger Type Code FSP1 FSP1.4 FS**GVT FSP1.2*C04.3*INF

passenger select multi-passenger select government fares only passenger type codes

Segment Select, Stopover and Connection Modifiers FSALL FSS1 FSS1.4 FSO1 FSO1.4 FSX1 FSX1.4

select all flight segments segment select multi segment select single stopover point multiple stopovers single connecting point multiple stopovers

Format References H/FS HELP FS-SE ARCH

access help index page access list of search modifiers

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THE GALILEO POCKET GUIDE

DOCUMENT PRODUCTION
LINKAGE TO PRINTER (HMLM - HELP ME LINK MACHINE) HMLMEC1234DT HMLMEC7890BI HMLMEC5678DA HMLMEC2468DS Ticket printer EC1234 for Demand print Iternerary printer EC7890 for Batch print GMIR printer EC5678. Demand print Satellite printer EC2468 for Demand print DESIGNATE STOCK TYPE (HMOM - HELP ME OPERATE MACHINE) HMOMEC1234-TKT HMOMEC7890-ITN HMOMEC1234-U HMOMEC1234-D Connect printer for ticketing Connect printer for itinerary/invoice Change printer status to UP mode Bring printer DOWN (for loading tickets) DISPLAY LINKAGE (HMLD - HOW'S MY LINK DOING) HMLD Display devices linked to workstation TICKET STOCK TABLE (HMSA - HELP ME STOCK ADD) First Ticket # should he followed by Check digit of the Audit coupon HMSA-44007891001/ 4400789500/400 HMSA-44006001/44 00608/9/S* IATA# HMSD (How's my stock doing?) HMSX-44007891001 /4400789500/400 Add ticket stock #s 100 to 500, total 400 Add ticket # to satellite printer with IATA# Stock Display Delete ticket range from stock

TICKET PRINTER ( TINS ) TABLE (HMTN - HELP ME TINS #S) Note: Ensure that ticket # on the printer matches with ticket # on the TINS table HMTNEC1234-440 07891001/4400 789500/400 HMTN/D HMTNEC1357/D HMTNEC1234/ RETURN

Add tickets to printer EC 1234 Display TINS table. Display tkt #s in TINS table for EC 1358 Return unused ticket to Stock table

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THE GALILEO POCKET GUIDE

TICKET & INVOICE REPORTS - TINS

(HMPR - HOW'S MY PRINT REPORT) HMPR TINS report for today HMPR/XXX TINS report for branch XXX HMPR/25APR TINS report for a specified date HMPR/EC3254/ 25APR Print TINS report for specified date

TICKET #s VOIDING / UNVOIDING

TKV/44007899201 TRV/17644007899201 TRV/12544007899 201-923 TRU/12544007899 201 Void ticket #s from TINS table Void ticket after print, airline code reqd. Void all ticket #s out of one filed fare Reinstate voided ticket (airline code reqd)

PRINTING TICKET Mandatory Ticket Modifiers: Plating Carrier, Commission & form of Payment
Steps for using System Fare Quote 1) *3MC2EU Retrieve BF 2) FQ Fare Quote itinerary 3) R.Pax.SS+ER Retrieve & end transaction 4) TKPZ9/CEK/ FS/EBNONEND Print ticket with modifiers & system FQ Steps for using Manual Fare Quote I) *MC2EU Retrieve BF 2) FQ Fare Quote itinerary 3)*FBI 4) FBF 5) TMU1FCK/CBA/ Z9/AI-M04510 6) R.P 7) TKP To convert system Quote to Manual File manual fare Add modifiers Enter Received Field EOT and print ticket

CHANGE TICKET MODIFIERS

TMU1EB@VALID ON CX ONLY TMU2Z@8/F@AX 373912345*D1096 TMU1EB@/IT@ TKP3P2C@UL/F @NONREF

Change text in endorsement box Change comm to 8%, FOP to credit card Delete Endorsment & IT Modifier of FFI Print tkt of FF3. pax 2, carrier UL & new FOP

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THE GALILEO POCKET GUIDE

EXCHANGE TICKETS i) When the ticket is not used at all 1) Create booking as per request 2) FQ 3) R.P.SJ+ER 4) T M U 1 / F E X 5) CEK/Z9 Fare Quote routing Received field, End & retrieve BF Add modifiers

The mask displayed should he completed with original / exchange tkt details. Do not use insert / delete keys on the mask. TAB to move forward & shift+TAB to move backwards.

ii) When part of the ticket has been used: 1) Create booking as per new requirements, end and retrieve BF 2) FARE BUILD ENTRIES FBC Activate Manual fare build mask *FB ReDisp current manual fare build screen FBUX2/X No stopover at off point of seg 2 FBUFB/YLEE3M/CH Combined FB/ticket designator for child. all seg EBUNVB/15JAN Not valid Before, all seg FBUNVA/02JAN Not valid After, all seg FUBG/2PC FBUFARE/AED 2300.00 FBUEQ/GBP200.00 FBUROE/11.9 FBUTAX/ 1 0.00US FBUTAX/ 10.00US +TAX2/200FR FBUTTL/2300 FBUS/I+T/I FBUFC/FREE FORMAT FBUFB/Y+BG 20K+FARE/INR 10+ROE/1.1 4) FBF FBFCTP 5 ) R.P+ER 6) TMU1FEX/Z9 /CEK
.

Baggage allowance, all sees Base fare Equivalent fare IATA ROE One tax Multiple taxes Total fare including tax Sold tktd field SITI/SOTO/SOTI/SITO Fare construction

Multiple entry for FB, BG, Fare & ROE File current manual fare File manual fare with plating carrier "TP Received field, end and retrieve BF Add modifiers

7) Update the Exchange ticket mask aplicable 8) R.P Received Field 9) TKPDTD *FB2 To Ticket print Display manual fare build for FF 2

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THE GALILEO POCKET GUIDE

ELECTRONIC TICKETING Electronic Ticket Procedure

CGET HMET Display Electronic Ticket airlines Display Electronic Ticket support document print table DT/IAT/DISBA Display interline table by validating carrier (BA)

Electronic Ticket Display *TE/1251234567890 *HTE *TEH Display Electronic Ticket by ticket number Display Electronic Ticket when booking file is present Display Electronic Ticket history

Electronic Ticket Revalidation TKRETS1/ TN1234567890123/C1 A ut oma t e d R e funds TRNE12512345678910 /12JUL Refund electronic ticket, format includes 3 digit airline code, electronic ticket number with check digit and date ticket was issued *TRN If an error is made on a refund screen, it may be redisplayed "TRN1 Previous screens may he redisplayed by inputting the screen number Electronic Ticket Reprint TSD12512345678901 Retransmit all support documents except for Passenger Itinerary receipt, exchange authorisation and refund notice; Check digit must be included Issue electronic ticket where the default ticket type for the specific carrier is paper Issue paper ticket, where the default ticket type for the specified carrier is electronic Revalidate Electronic ticket; ensure Electronic Ticket record is displayed first

T i c ke t i ng M odi fi e r s TKPET TKPPT

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THE GALILEO POCKET GUIDE

ITINERARY PREPARATION

ITINERARY REMARKS RI.MEAL REQUESTED +RI.TEXT RI.S1-3*CHECK IN 3 HRS BEFORE RI.S4*WINDOW SEAT 4B - NO SALT RI.2@CHECK FOR FLIGHT DELAYS RI.3@ RI/2S3*HAVE A NICE TRIP *RI *XRI *R14 RIR. 1 -2S2 CANNED REMARKS RPFC/RMKS RPFD/RMKS RPFB/XXX/RMKS RPFP/RMKS/EC2154 RPFT/RMKS RD.T/13MAY*CHEQ UE DEPOSIT*200.00 /2+RT.T/13MAY* PARIS TOURCON FIRMED06 HOURS RT.2@T/15MAY *PARIS TOUR 10HRS

Add non-segment related Remarks Add remarks to segments 1-3 Add two line of Remarks to segment 4 Change itinerary remark 2 with new text Delete itinerary remark 3 Insert after associated remark 2, seg 3 Display Itinerary Remarks Display Cancelled Remarks, before EOT Display Itinerary Remarks for seg 4 Reassociate remarks 1 & 2 to seg 2 (can be created by secondary level users only) Create Canned Remarks Image Display Canned Remark Record Borrow Canned Remarks in PCC XXX Print Canned Remarks on printer EC2154 Delete all Canned Remarks Paid Tour remark with Text

Insert after Seg 2, Free Text Tour remark Change text remark 2 on itinerary

RD.5@

Delete DUE remark as shown in seg 5

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THE GALILEO POCKET GUIDE

DOCUMENT ITINERARY FIELD

DI. CR-6.8.10 DI.TK-17644007 89920-923 DI.FS-3140-J DI.2@C R-1.2.5 DI.3@ Add Canned Remarks 6,8,10 to BF Add manual ticket #s to Itinerary / Invoice Print diff of system J class fare with paid fare Change DI 2 to Canned Remarks 1,2,5 Delete document itinerary #3

FALL BACK AND REC'OVERY PROCESS

(Same for tickets and Itinerary) Issues a test ticket, carrier plate AZ Reprint ticket & void old ticket when ticket is active Resend to another printer GTID Check ticket image on Demand Pending Buffer Delete displayed image Restart Printer Check Queue Count Cancel images from Queue

TKV/CAZ HQNN HQM/EC3476 HQB/TKT/DP HQM/DELETE HQSEC3476 HQCEC3476 HQXEC3476

QUEUES
QCA Count all Queues in own office QCA/AH3 Count all Queues for Branch AH3 QCA*50 Display Queues with more than 50 BF's Place message on queue to return back to its specific queue QLMCB* Brian to call hack at 4 pm Place bf on left message to call back QUTC* No answer from telephone #232323 Place bf on Unable to reach queue QM Sign into general message queue Q* Redisplay message QRM Remove message from queue QEMI Place message at bottom of queue. QX Sign out of queue QS Sign into supervisory queue QRS Remove message from supervisory queues QESI Place message at bottom of supervisory queue Queue prefatory instructions QPB* Display entire queue name table QPB*15 Display queue name table for queue 15 QEB@55JOHNS Change Queue name header for queue 55 to John's Q

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THE GALILEO POCKET GUIDE

QEB QEB/35 QEB/35+40

Booking file queue monitoring

Place bf on queue 0 Place bf on queue 35 Place bf on queue 35 and 40 Determine queue you are working in and count number of people working that queue Count number of people working a specific queue Count number of people signed into all queues Sign into queue 0 or 1 Sign into queue 0 or 1 branch 18f Sign into queue 27 Remove bf from queue Remove all bfs from queue 78-second level authorisers & above only: only valid for non-pressigned QUEUES (26-99) Sign out of queue Sign out of queue and end transaction on bf Sign out of queue and ignore bf Sign out of queue and place bf

QIN QINC/ 10 QINC/ ALL

Q

Sign in. working and exiting a hooking file queue

Q/18F Q/27 QR QFREE/B/78

QX QX+E QX+I QX+QEB/43 QUEUE 43

Move Entire Oueue

QB29/47 QB29/GL3/9
Booking file Queue Printing

Move all bfs from queue 29 to queue 47 Move all bfs from queue 29 to branch queue 9 Print all BF's on queue 48

QPRINT

MISCELLANEOUS
JV3428456784 1005/V1 JV3728456784 1005/T410.00 D0492/MEK

Verify card only-no approval code.

Request credit card approval code for hand written ticket, with mandatory expiry date and merchant airline vendor code. Display map information Display map of France Encodes equipment name Decode equipment codes Display detailed record for equipment type.

C*MAP C*Map/France .EE DOUGLAS .ED BEC/CR3/ 74B/707 .ER BEC

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THE GALILEO POCKET GUIDE

.CE SYDNEY .CD LON/FCO /ZRH .CR DUB .AE OLYMPIC .AD B A/EK/C X .AD*125/176 TI TIMV/1/LON OR TIMV/1/GB TIMH/1

Encode city name. Decode multiple city codes. Display detailed city record for Dublin Encode airline name. Decode multiple airline codes Decode multiple airline numeric code. Display Timatic menu. Display Visa information for offpoint on seg 1, pax British national. Display Health information for pax whose nationality is the board point of segment 1 and dstination is offpoint of segment 1. Display airport tax information for pax at board point of segment 2. Display local time in Singapore. Display all air promotions for QANTAS Display all car promotions for Hertz Display list of schengen states Display Arab League countries ETAS request for application screen ETAS enquiry screen ETAS History screen ETAS Check-in screen Subject 30 days from 15JUL (Date Calculator) Add 60 days to 18JUN furthest date that can be used for booking in
Galileo

TIMT/2 @LTSIN HL*AIR / QF HL * CAR/ZE TI-RGL/SCHS TI-RGL/ARAB TIETAR TIETAQ TIETAH TIETAC *TAA/15JUL/30 *TAA/18JUN/+60 *TAA/330

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THE GALILEO POCKET GUIDE

PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

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THE GALILEO POCKET GUIDE

PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

35

THE GALILEO POCKET GUIDE

PERSONAL DIRECTORY PAGE

Provided free to Galileo Users

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THE GALILEO POCKET GUIDE