Brenda Shoen

661 Bayard Street 616-522-0960 PROFESSIONAL HIGHLIGHTS

Earned highest scores attainable on TSA skills testing (x-ray/detonation devices) Commended observational skills, detailed written reports, professionalism and ability de-escalate volatile situations while following policies and procedures. Promoted to head trainer and responsible for facilitating CTX machine classes.

Ionia, Michigan 48846 bshoen@hotmail.com

EMPLOYMENT EXPERIENCE
Head Trainer 2002 to 2003 Transportation Security Administration Grand Rapids, Michigan Job Duties Included: Maintained all employee files including documentation of workers compensation, or injuries sustained on the job; acting supervisor as needed. Provided reports on suspicious activity/people, unattended luggage or possible substance abuse by pilot/airline staff to airport police personnel. Passenger/Luggage Screener 2002 to 2002 Globe Aviation Grand Rapids, Michigan Job Duties Included: Verified passenger identification, boarding pass. Calibrated puffer machine, metal detector, and x-ray equipment Custodian/Security 1997 to 1998 Greenville High School Greenville, Michigan Job Duties Included: Secured building nightly and provided security services for special school functions. Cleaned school and specifically responsible for superintendent offices. Owner 1993 to 1998 Cleaning Made Easy Grand Rapids, Michigan Job Duties Included: Filed/maintained income tax documentation for business/employees; completed billing, collections, inventory and equipment/product purchases. Cleaned private homes and businesses; secured customers keys and completed inspections and bids for new jobs.
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Brenda Shoen
661 Bayard Street 616-522-0960 Ionia, Michigan 48846 bshoen@hotmail.com EDUCATION AND PROFESSIONAL DEVELOPMENT
Computer Help, Education & Site Support 2013-2014 Computer Skills Courses Reynoldsburg, Ohio Program/Courses Included: Microsoft Office 2010 (Word, Excel, PowerPoint, Access, Outlook) Business Communication and Basic Business Accounting Montcalm Community College Criminal Justice Certification Program/Courses Included: Intro to Corrections Client Growth and Development Stress Management in Corrections Client Relation Legal Issues in Corrections Name of High School Diploma 1993 to 1994 Sidney, Michigan

1980 Saranac, Michigan