3G Training Material v21

3G-Training deck-v21.
ppt
Agenda Day 1
Introduction Pre-training quiz Tea break Basics & Context Products & Services Lunch break Tariffs Settings Tea break Demo 10:00 - 10:30 10:30 - 11:00 11:00 - 11:15 11:15 - 12:15 12:15 - 13:15 13:15 - 14:30 14:30 - 15:15 15:15 - 15:45 15:45 - 16:00 16:00 - 17:00
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3G-Training deck-v21.ppt
Project SHIKHAR
3G Sales Push
Introduction
January 2010
Introduction
Attendance sheet (I)

S.No Name Designation Mobile No. Email address
Introduction
Attendance sheet (II)

S.No Name Designation Mobile No. Email address
Project SHIKHAR
3G Sales Push
Pre-training quiz
January 2010
Quiz
Quiz (I)
1. What is the frequency band for BSNL 3G? a) Uplink: 1920-1980 MHz, Downlink: 2110-2170 MHz b) Uplink: 450-510 MHz, Downlink: 2110-2170 MHz c) Uplink: 840-900 MHz, Downlink: 910-970 MHz d) Uplink: 1750-1810 MHz, Downlink: 1820-1880 MHz 2. In how many cities will BSNL 3G be available after next 6 months? a) 250 b) 450 c) 550 d) Over 700 3. What is the downlink speed for BSNL 3G? a) 1.8 Mbps b) 512 Kbps c) 3.6 Mbps d) 256 Kbps
Quiz
Quiz (II)
4. Which of the following are ways to get a new BSNL 3G connection? (i) Visiting the nearest BSNL CSC (ii) Contacting a BSNL franchisee/ retailer (iii) Logging on to www.bsnl.co.in and submitting online application form (iv) Sending an SMS "DEMAND 3G" to 51503 to register requirement a) i) only b) i) and ii) only c) i) and iii) only d) All of the above 5. Which of the following are required to avail BSNL 3G services? (i) 3G subscription (ii) 3G SIM card (iii) 3G-enabled handset (iv) 3G network coverage a) i) and iv) only b) ii) and iv) only c) i), iii) and iv) d) All of the above
Quiz
Quiz (III)
6. Which of the following services are available only with 3G network? (i) Video-calling (ii) Live TV (iii) Full-track music downloads (iv) Multi-player gaming a) i) only b) i) and ii) only c) i), ii) and iii) d) All of the above 7. What does one need to make a video call with BSNL 3G? a) Both parties should have 3G connection and 3G-enabled handset b) Special settings need to be saved in the handset c) Both of the above d) None of the above 8. What is BSNL Live? a) BSNLs VAS website b) BSNLs WAP portal for latest Value-Added-Services c) BSNLs ball-by-ball cricket update service d) BSNLs new TV channel
Quiz
Quiz (IV)
9. Which of the following statements is true? (i) Video streaming is displayed in real time without getting stored in your mobile (ii) Video-on-Demand content can be viewed at any point of time after download (iii) Picture quality is much better in Video streaming a) i) only b) i) and ii) only c) All of the above d) None of the above 10. How will I be charged for Video-on-Demand? (i) Based on type of video (Rs.5/- to Rs.20/- for regular clips and Rs. 40/- for full length movies (ii) Amount is deducted at time of selecting video (ii) Amount is deducted only after successful download a) i) only b) i) and ii) c) i) and iii) d) None of the above
Quiz
Quiz (V)
11. What are the initial SIM and activation charges for BSNL 3G? a) Rs.59 for both Voice and Data plans under prepaid and Rs.124 for postpaid services b) Rs.59 for both Voice and Data plans under postpaid and prepaid services c) Rs.59 for all Voice services and Rs.99 for all Data services d) Rs.49 for both Voice and Data plans under postpaid and prepaid services 12. The recently launched promotional tariffs for BSNL 3G prepaid voice are a) Local voice calls @ 30p/ min, local video calls @ 50p/ min b) Local voice calls & video calls @ 30p/ min, free 50 mins video calls & 25 MB data usage c) Local voice calls @ 1p/ sec, local video calls @ 2p/ sec d) None of the above 13. What is the tariff for BSNL 3G Data card trial packs? a) Rs.62 (60 MB valid for 15 days) b) Rs. 121 (130 MB valid for 15 days) c) Both of the above d) No trial packs offered by BSNL
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Quiz
Quiz (VI)
14. How can you obtain various settings for BSNL 3G? a) SMS <make> space <model> of your handset to 58355 b) Call BSNL Customer Care Center c) Both of the above d) None of the above 15. How do you subscribe to BSNL Mobile TV? a) SMS MY3GTV to 55447 b) SMS 3GTV to 55447 c) SMS MY3GTV to 58355 d) SMS MYTV to 58355
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Project SHIKHAR
3G Sales Push
Basics of 3G
January 2010
Basics & Context
3G is the next generation in mobile communications
3G is the next generation in mobile communication technology 3G enables video calling, high-speed mobile broadband and enhanced multimedia experience Worldwide, 100+ countries have commercially launched 3G Countries with high 3G penetration are Japan, USA, Korea, UK, Germany In India, Only BSNL and MTNL are offering 3G services today
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Basics & Context
Evolution of Mobile communication systems
1st Generation
Analog speech
2nd Generation
Digital speech + low rate data ( 64 kbps)
3rd Generation
High data rates (384kbps- 14.4 Mbps) + 2nd gen. services
NMT, AMPS, TACS
GSM, PDC, IS-136, IS -95
UMTS/ IMT-2000
1980
1990
2000
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Basics & Context
First mobile radio telephone 1924
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Basics & Context
1G - separate frequencies
FDMA - Frequency division multiple access
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Basics & Context
2G Mobile systems
2G Cellular Networks were first commercially launched in Finland by Radiolinja in 1991 2G Cellular Networks are fully digital 2G Cellular Networks are very secure use encryption 2G Cellular Networks provide basic data services also 2G Technologies can be divided into TDMA-based, FDMA-based, CDMA-based systems Utilise the concept of IN Have advanced Fraud Mechanisms
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Basics & Context
2G - FDMA/ TDMA FDD systems
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Basics & Context
Limitations of 2G Mobile systems
Low voice quality No support of multimedia/ video High speed data not possible No common frequency band No global standards Low information bit rates Various categories of systems to meet specific requirements
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Basics & Context
3G Mobile systems
3G is designed to enhance the end user experience many-fold Superior voice quality Broadband data speeds Certain applications are possible only with 3G services Multimedia High speed mobile broadband 3G services allows simultaneous use of voice and high speed data rates In 2G, simultaneous voice and data usage is restricted The IMT 2000 band has been identified in most countries for launch of 3G services Uplink: 1920-1980 MHz Downlink: 2110-2170 MHz
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Basics & Context
Evolution path for GSM (I)

IMT-2000
Capable Systems
3G GSM GPRS EDGE
Existing spectrum
New spectrum
2G 14.4 kbps
evolved 2G 64115 kbps
3G 115384 kbps 0.3842 mbps
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Basics & Context
Evolution path for GSM (II)

2G 2.5G 3G
GSM
GSM 200 KHz carrier 8 full-rate time slots 16 half-rate time slots
GPRS
GPRS 200 KHz carrier 115 Kbps peak data rates
EDGE
EDGE 200 KHz carrier Data rates up to 384 Kbps 8-PSK modulation Higher symbol rate
UMTS
UMTS 5 MHz carrier 2 Mbps peak data rates New IMT-2000 2 GHz spectrum
HSCSD
HSCSD Circuit-switched data 64 Kbps peak data rates
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Basics & Context
Wideband Code Division Multiple Access (WCDMA) is the Radio Access Method
In GSM, we use TDM (Time Division Multiplexing) as the transmission method between the different network elements. For UMTS, ATM (Asynchronous Transfer Mode) has been chosen as the transmission method in the radio access network Basic difference between TDM and ATM is that in TDM, we use timeslots for conveying information between network elements. In ATM, data is transmitted in cells (packets) of fixed size across the network
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Basics & Context
Technology trends - HSPA in a bigger picture

Technologies towards HSPA
Throughput [Mbps] 100M 802.xx
IMT Advanced
LTE / Super3G
End-user perceived quality
HSPA R5 & R6
Spectral efficiency ~ Capacity
3G R99
10M IP Optimization
HSDPA HSUPA
EDGE GPRS GSM
1M Low
W-CDMA R99 Mobility
System throughput
High
Source: NEC
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Basics & Context
Key benefits of 3G services
Support for multimedia services High speed data services Enhanced security performance Backward compatibility with second generation (2G) systems Global seamless roaming Increased spectrum efficiency Improved system capacity
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Basics & Context
The mass market embraces 3G/ UMTS
Some big numbers Almost 458 million 3G/ UMTS subscribers More than 5 times as many UMTS/ WCDMA subscribers as CDMA2000 EVDO worldwide Around 281 WCDMA networks launched commercially More than 100 HSDPA networks launched commercially Over 500 WCDMA/ HSDPA devices launched or announced
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Basics & Context
3G network elements (I)
MSC Server
Internet
MGW
SGSN
GGSN
BSC
RNC
BTS
Node - B
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Basics & Context
3G network elements (II)

1. 2. 3. 4. 5. 6. 7. 8. MSC Server MGW HLR/ AUC SGSN GGSN
Handle Payload Make IP/ATM/TDM transport possible in the back bone Echo Canceller Tone sending Connection management Mobility management Charging Security
Mobile Packet Backbone Network (MPBN) OSS Lawful Intercept System
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Basics & Context
3G presents a significant opportunity for BSNL

3G presents a significant opportunity in the Indian telecom market Market expected to have ~60M 3G mobile users by 2013 ~19M 3G GSM data card users expected by 2013 BSNL has the opportunity to be a pioneer in the domestic telecom space BSNL has a first mover advantage in 3G due to spectrum allocation 3G services have already been launched in 250+ cities in North & East Zones Major push being given by BSNL to drive 3G sales Press conference conducted by CMD on Friday, 06 Nov 2009 Major reduction in 3G tariffs announced Considerable thrust being given to marketing 3G products & services "BSNL 3G Faster than your thoughts"
Source: TRAI Oct 2009 report, BSNL internal data on 3G customer base
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Basics & Context
BSNL 3G services have been launched in 250+ cities

As on 08 Jan 2010
3G services have been launched in 300 plus cities in North and East Zones 3G launch has been launched in Chennai TD. For remaining Circles of South Zone, installation and commissioning work is in full force. 3G planning for West Zones is completed and is to commence within next 3 months BSNL 3G services will be available in 750+ cities across India within next 6 months A plethora of new VAS and Location Based Services are in the design and implementation stages and would be offered to BSNL customers in near future
North zone East zone

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Basics & Context
Circle-wise list of cities where 3G has been launched (I)

As on 08 Jan 2010
Lucknow Kanpur Varanasi Basti TetriBazar Khalilabad Azamgarh Mau Gorakhpur Ghazipur Jaunpur MaharajGanj Allahabad Bahraich Barabanki Bhinga Padrauna Deoria Akbarpur* Faizabad TandaNTPC Gonda Balrampur Gida Hardoi Jhansi Farrukhabad Kannauj RaeBareli UnchaharNTPC Robertsganj Shaktinagar Pipari Rihandnagar Mirzapur Obra Amethi JagdishpurInd.Area Sultanpur Korwa Ballia Mughalsarai AmbedkarNagar Orai Unnao Fatehpur Banda Karwi Hamirpur Mahoba Bhadohi Pratapgarh Manjhanpur Shahjahanpur Lalitpur Jaipur Jodhpur Udaipur Kota Bikaner Jaisalmer Dausa Nagaur Pali RJ Chittaurgarh Rawatbhata Banswara Dungarpur Sriganganagar SawaiMadhopur Karoli Churu Baran Hanumangarh Kankroli Ajmer Kishangarh Alwar Balotra Bharatpur Dhaulpur Jhunjhunun Sikar Bundi Sirohi Tonk Bhilwara Makrana Jalor Barmer Jhalawar MountAbu
UPEAST
*Softlaunchof3Gservices.Commerciallaunchwillfollow
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Basics & Context
Circle-wise list of cities where 3G has been launched (II)

As on 08 Jan 2010
Bahadurgarh Jind Ambala Karnal Kurushetra Hisar Hansi Sonipat Sirsa Kaithal Panipat Fatehabad Rohtak Bhiwani Kalka Agra Meerut Etah(UPW) Bijnor Bareilly Pilibhit Etawah Mathura Vrindawan
Dehradun
PB
J&K
Jalandhar Amritsar Pathankot Kapurthala Bhatinda Gurdaspur Mansa Nawashahr Hoshiarpur Panchkula AsrAirport Mohali PatialaSplZone Patiala FatehgarhSahib Chandigarh Ludhiana Ropar Moga Jammu*
HRY
UAL
UPWEST
JKD
Haldwani Nainital Rishikesh Mussoorie Haridwar Uttarkashi Tehri Kashipur Ruderpur Almora Roorkee Vikasnagar Bhageshwar Srinagar Pithoragarh Champawat Kotdwar Pauri Ranchi Dhanbad Jamshedpur Bokaro Ramgarh Latehar Simdega Khunti
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Basics & Context
Circle-wise list of cities where 3G has been launched (III)

As on 08 Jan 2010
WB
Durgapur Haldia Behrampur Asansol Burdwan Midnapur Krishnagar DiamondHarbour Basirhat Bangaon Contai Bolpur Tamluk Suri Jalpaiguri Raniganj Ranaghat ASM CAL
Bishnupur Bankura Gangtok Purulia Habra Balurghat Raiganj Coochbehar Alipurduar Namchi Mangan Gazying Malda Siliguri FarakaNTPC Mayapur Jaigaon Guhawati Kolkata
Patna
SIWAN
BH
Saharsa Bhagalpur Gaya Hazipur Katihar Muzaffarpur Motihari Munger Darbhanga Supaul Arrah Buxar Barauni Begusarai Kahalgaon Aurangabad BodhGaya Jamui Jamalpur Lakhisarai Sitamarhi Madhepura CHAPRA GOPALGANJ
KISHANGANJ SAMASTIPUR BHABHUA BIKRAMGANJ DALMIANAGAR SASARAM Purnia KHAGARIA NARKATIAGANJ RAMNAGAR BAGAHA BETTIAH BANKA MADHUBANI JEHANABAD MAHNAR ARARIA SHEIKHPURA SHEOHAR RAJGIR BIHARSHARIF Barh Nawada
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Basics & Context
Circle-wise list of cities where 3G has been launched (IV)

As on 08 Jan 2010
B'neshwar BARAGARH Puri DEOGARH Cuttack NAYAGARH Jharsuguda JAGATSINGHPUR Khurda&Jatni CHHATRAPUR Berhampur Kendrapada Bolangir Malkangiri ANUGUL Nowrangpur TALCHER Rourkela KANIHA Sundergarh BhawaniPatna Nuapada Dhenknal JajapurRoad ParalaKhemundi Rayagada KORAPUT Phulabani SAMBALPUR& Boudh HIRAKUD SONEPUR Paradeep Chennai Kohima* Dimapur* A&N
HP
ORI
Shimla Solan Mandi Dharamsala Palampur Chamba Nahan Baddi Kullu Manali Hamirpur Keylong Shillong Agartala Aizawl Kolasib Lunglei Champhai PortPlair
NEI
CHHTD
NEII
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (I) As on 08 Jan 2010
Rangat Diglipur Mayabandar PortBlair Carnicobar SHILLONG JOWAI TURA R,K.Pur BURNIHAT Williamnagar AIZWAL Champai Lunglui Kollasib AGARTALA Dharmana Itanagar Bomdilla Naharlagan Hapoli Tawang Imphal Churachandpur Thoubal Dimapur Kohima Mokokchung Karimganj Hailakandi Halflong Dibrugarh Dhemaji Duliajan Digboi Naharkatia Namrup Tinsukia Silchar Lakhimpur Dhubri Goalpara Kokrajhar Bongaigaon Barpeta BarpetaRoad Guwahati Jagiroad Morigaon Nalbari Mangaldoi Udalguri Tezpur BiswanathChariali Nagaon Lumding Diphu Hojai Golaghat Jorhat Numaligarh Sibsagar Moran Nazira Deoghar Godda Sahebganj Dumka Jamtara Pakur Dhanbad Bokaro Giridih Hazaribag Chatra Koderma Daltonganj Garhwa Latehar Ranchi Gumla Lohardaga Jamshedpur Saraikela Chaibasa Ramgarh Simdega Khunti Kolkatta
A&N
Assam
NE-1
Jharkand
NE-2
Kolkatta
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (II) As on 08 Jan 2010
Patna Kishanganj Araria Madhepura Saharsa Khagaria Supaul Katihar Mahnar Purnia Kahalgaon Banka Jamui Begusarai Lakhisarai Munger Samastipur Barauni Barh Hajipur BiharSharif Sheikhpura Jamalpur Jehanabad Rajgir Madhubani Bagaha Narkatiaganj Bettiah Gopalganj Ramnagar Motihari Sheohar Sitamarhi Muzaffarpur Bhagalpur Darbhanga Siwan Aurangabad Bhabhua Arrah Buxer Chapra Sasaram Bikramganj Dalmianagar Gaya BodhGaya Nawada
Bihar
Orissa
Anugul Balasore BARGARH Berhampur Bhadrak Bhawanipatna Bhubaneshwar Bolangir BOUDH CHHATTARPUR Cuttack DEOGARH DHENKANAL Jagatsingpur JAJPUR-ROAD JHARSUGUDA Kendrapara KEONJHAR KHURDA-JATNI KORAPUT MALKANGIRI NAUPADA
NAYAGARH NOWRANGPUR Paradip PARLAKHEMUNDI PHULBANI Puri Rourkela ROYAGADA Sambhalpur SONPUR Sundargarh TALCHER Chandipur Damanjodi Dhamna Gopalpur Hirakund Jaipur Road Jaypore Kaniha Kantabanji Lanjigada
Ambala Kalka Yamunanagar Karnal Kaithal Kurukshetra Panipat Fatehabad Sirsa Hisar Hansi Jind HARYANA Sonipat Bahadurgarh Jhajjar Rohtak Manesar Palwal Bhiwani Dharuhera Mahendergarh Rewari Narnaul Truck mounted Node-B
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (III) As on 08 Jan 2010
Alipurdwara Asansol Balurghat Bankura Basirhat Berhampur Bishnupur Bolpur Bongaon Burdwan Contai Coochbeher Darjeeling DimondHarbour Durgapur Gangtak Gayzing Agra Aligarh Auriya Badaun Baghpat Bareilly Bijnore Bulandshahar Etah Etawah Ferozabad Habra Haldia Jalpaiguri Kalimpong Kharagpur Krishnagar Malda Mangan Medinipur Namchi Purulia Raiganj Ranaghat Raniganj Siliguri Suri Tumluk JPNagar Mainpuri Mathura Meerut MMNagar Moradabad Muzaffarnagar Pillibhit Rampur Saharanpur Vrindavan Dharamshala Chamba Palampur Kullu Keylong Manali Hamirpur Mandi Una Solan Kalpa Nahan Shimla Baddi Bilaspur Chennai Uthiramerur Thirukazhukundam Uthukottai Pallipat Thiruthani Gummidipoondi Ponneri Tiruvellore Melmaruvarhur Sriperumpudur Kancheepuram Chingleput Madhuranthagam
BANDIPURA HANDWARA KUPWARA SRINAGAR BARAMULLA SOPORE PULWAMA BIJBEHARA BUDGAM DODA POONCH Shupiyan ANANTNAG KARGIL LEH RAJOURI BADERWAH KISTHWAR KATRA SAMBA VIJAYPUR UDHAMPUR AKHNOOR KATHUA JAMMU
HP
WestBengal
J&K
Chennai
UP(West)
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (IV) As on 08 Jan 2010
Amritsar AmritsarAirport Bhatinda Chandigarh Faridkot FatehgarhSahib Firozpur Gurdaspur Hoshiarpur Jalandhar Kapurthala Ludhiana Mansa Moga Mohali Muktsar Nawanshahr Panchkula Pathankot Patiala PatialaSpecialZone Ropar Sangrur Ajmer Alwar Balotra Banswara Baran Barmer Bharatpur Bhilwara Bikaner Bundi Chittaurgarh Churu Dausa Dhaulpur Dungarpur Hanumangarh Jaipur Jaisalmer Jalor Jhalawar Jhunjhunun Jodhpur Kankroli Karauli Kishangarh Kota Makrana MountAbu Nagaur Pali Rawatbhata SawaiMadhopur Sikar Sirohi Sriganganagar Tonk Udaipur Almora Bageshwar Champawat Dehradun Gopeshwar Haldwani Haridwar Kashipur Kotdwar Mussoorie Nainital NewTehri Pauri Pithoragarh Rishikesh Roorkee Rudraprayag Rudrapur Srinagar UttarKashi Vikashnagar
Rajasthan
UAL
Punjab
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (V) As on 08 Jan 2010
Akbarpur Khalilabad Akbarpur Korwa Allahabad Lakhimpur Amethi Lalitpur Azamgarh Lucknow Bahraich Maharajganj Ballia Mahoba Balrampur Manhjanpur Banda Mau Barabanki Mirzapur Basti Mughalsarai Bhadohi Obra Bhinga Orai Deoria Padrauna Faizabad Pipari Farrukhabad Pratapgarh Fatehpur RaeBareli Ghazipur Rihandnagar Gida Robertsganj Gonda Shahjahanpur Gorakhpur Shaktinagar Hamirpur Sitapur Hardoi Sultanpur JagdishpurInd.Area TandaNTPC Jaunpur TetriBazar(Naugarh) Jhansi UnchaharNTPC Kannauj Unnao Kanpur Varanasi Karwi Karimnagar Adilabad Nizamabad Mahabubnagar Kurnool Ongole Warangal Medchal Sangareddy Hyderabad Patanchervu Vishakapatnam Rajahmundry Vizianagaram Khmmam Nalgonda Shamsabad Eluru Bhimavaram Kakinada Vijayawada Guntur Srikakulam Tirupati Chitturu Nellore Anantapur Kadapa Prasanthinilayam Bangalore-Urban ChamarajNagar Tumkur Kolar Mandya Mysore Kodagu-Medikere Mangalore Gulbarga Bidar Yadgir Bijapur Bagalkot Raichur Belgaum Chikkodi Karnataka Gokak Hubli Dharwad Gadag Bellary Hospet Kopal Davanegere Haveri Karwar Shimoga Bhadravathi ChitraDurga Udupi Chikamagalur Hassan TRIVANDRUM KAVARATTY KOLLAM KOTTAYAM ALLEPPY PATHANAMTHITTA ERNAKULAM IDUKKI KUMARAKOM TRICHUR KERALA MUNNAR NEDUMBASSERY PALAGHAT CHAVAKKAD MALAPURAM CALICUT KONDOTTY MAHE KANNUR KALPETTA KASARGOD
UPE
AP
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Basics & Context
Circle-wise list of cities where 3G is planned (Including launched Cities) (VI) As on 08 Jan 2010
Tirunelveli Kanyakumari Nagarcoil Tirupur Coonoor Ooty Cuddalore Perambalur Villupuram Pondicherry Tiruvannamalai Vellore Hosur Dharmapuri Krishnagiri Tuticorin Ramanathapuram Virudhunagar Madurai Sivaganga Sivakasi Dindigul Pudukottai Theni Coimbatore Kodaikanal Thanjavur Karaikudi Kumbakonam Thiruvarur Karaikal Nagapattinam Trichy Ariyalur Karur Salem Erode Namakkal
BALAGHAT MORENA
TN
BETUL BHOPAL SEHORE CHHATTARPUR TIKAMGARH CHHINDWARA DAMOH DEWAS DHAR GUNA ASHOK NAGAR GWALIOR DATIA M.P. HOSHANGABAD HARDA INDORE JABALPUR KATNI JHABUA KHANDWA BURHANPUR KHARGONE BARWANI MANDLA DINDORI MANDSAUR NEEMUCH
SHEOPUR KALAN BHIND NARSINGHPUR PANNA RAISEN RAJGARH RATLAM REWA SATNA SAGAR SEONI SHAHDOL UMARIYA ANUPPUR SHAJAPUR SHIVPURI SIDHI UJJAIN VIDISHA MANDIDEEP PITHAMPUR VIJAYPUR MALANPUR ITARSI BIAORA SINGRAULLI GANJBASODA
Chhattisgarh
Raipur Dhamtari Mahasamund Bilaspur Janjgir_champa Korba Durg Kawardha Rajnadgaon Jagadalpur Kanker Dantewara Raigarh Jaspurnagar Ambicapur Koria
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Basics & Context
Circle-wise list of cities where 3G is planned to launch (I)

As on 08 Jan 2010
AHMEDABAD GNR AMRELI KOVAYA SAVARKUNDLA ANKALESHWAR BHARUCH DAHEJ JHAGADIA RAJPIPLA BHUJ GDM MUNDRA SANGHIPURAM SKV NAGAR GUJARAT BHAVNAGAR PALITANA DAHOD GODHRA HALOL HIMATNAGAR DWARKA JAMNAGAR KHAMBALIA MOTI-KHAVDI OKHA DIU JUNAGADH PORBANDAR CHHATRAL KADI KALOL MEHSANA NANDASAN UNJHA VISNAGR ANAND NADIAD DEESA PALANPUR GONDAL JETPUR MORBI RAJKOT DHARGANDHRA SURENDRANAGAR THANGADH BARDOLI SURAT VADODARA WAGHODIA DADRA DAMAN NAVSARI SILVASA UMARGAM VALSAD VAPI Ahmednagar Shirdi Akola Washim Amravati Aurangabad Beed Bhandara Buldhana Khamgaon Chandrapur Dhule Gadchiroli Gondia Hingoli Bhusawal City Jalgaon Jalna Bhiwandi Ulhasnagar+ Ambernath Vasai-Virar Ichalkaranji City Kolhapur Latur Nagpur Nanded Nandurbar Deolali Camp Igatpuri MIDC Malegaon Manmad Nasik Sinnar North Goa South Goa Osmanabad Parbhani Baramati City Karegaon MIDC Lonavala City Pune Alibag City Karjat Khopoli Mahad Pen City Chiplun City Ratnagiri Sangli Karad City Satara Sawantwadi Pandharpur Solapur Wardha Yeotmal
Maharashtra
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Project SHIKHAR
3G Sales Push
Products & Services
January 2010
Products & Services
3G sales push requires concerted effort along complete sales & marketing value chain
Demand generation
Creating interest in BSNL products & services Educating customer on product benefits, tariffs, etc
Leads management
Capturing leads generated through various sources Following-up with customers to convert leads
Sales activation
Making purchase process convenient for customers Expanding reach of BSNL products & services
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Products & Services
Two main offerings under BSNL 3G services

BSNL 3G Mobile
Video-calling facility Key benefits Value added services (VAS) Superior quality voice Enhanced security features
BSNL 3G Data Cards

High speed wireless internet Wide network coverage Superiority over other technologies
Existing BSNL 2G users Target customer segments (migration to 3G) Non-BSNL customers (eg. high ARPU 2G subscribers of other operators)
Business professionals Young retail consumers Enterprise users
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Products & Services
BSNL 3G services basic FAQs (I)

For further information, please visit http://www.bsnl.co.in/faq/faq.php
What are the requirements for availing 3G services? 3G subscription 3G-enabled handset 3G network coverage exists in your area How can I get a BSNL 3G connection? You can go to the nearest BSNL CSC You can contact a BSNL franchisee/ retailer You can log on to www.bsnl.co.in and submit the online application form You can send an SMS "DEMAND 3G" to 51503 to register requirement What are the various documents required for new 3G connection? 2 photographs, proof of identity and proof of address What are the various documents required for conversion from 2G to 3G? Existing 2G subscribers will have to fill up a new form for availing 3G services and selecting a tariff plan
Source: BSNL website
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Products & Services
BSNL 3G services basic FAQs (II)

Can I get 3G services on my existing number? Yes Am I required to replace my 2G SIM card? No What is a USIM? USIM is a SIM card for 3G services. USIM stand for Universal Subscriber Identification Module. It has a storage capacity of 128 KB Can I avail 3G services on my existing mobile handset? A 3G-enabled handset is required to avail 3G services the handset should be compatible with UMTS frequency band and should have front & rear camera Can I upgrade my 2G handset to 3G by some software upgrade? No, you have to buy 3G compatible handsets

46
Products & Services
BSNL 3G services basic FAQs (III)

Where from can I buy a 3G handset? You may buy 3G handset from BSNL franchisees or from the open market Which operators in India provide 3G services? Only BSNL & MTNL are providing 3G services in India I am an Airtel/ Vodafone/ Idea user, can I retain the same number while subscribing for BSNL 3G services? How can I switch to BSNL 3G services? You have to take a new 3G connection from BSNL. So, your number will change Will I get any special benefits if I shift from Airtel/ Vodafone/ Idea to BSNL 3G? You will get all facilities that BSNL is offering on its 3G services like Video call facility, Mobile broadband, Mobile TV content available on BSNL 3G Portal, etc How do I know that presently I am active in 3G network? It will be visible on the screen of your handset. 3G sign will appear in your handset near the signal sign
47
Products & Services
BSNL 3G services basic FAQs (IV)

Will I get separate bill for 3G connection? No What is the difference between Wi-MAX, Wi-Fi (wireless internet) and 3G? Wi-MAX & Wi-Fi are primarily for internet/data service whereas 3G is for internet/data as well as voice service. Roaming facility in case of 3G is better as compared to these services Is my data secure? 3G network provides connectivity between the handset and the internet cloud and is fully secure Will I get GPS in 3G? GPS is a handset feature and is not related to 3G service Will I be able to pay utility bills through 3G? Can I do mobile banking through 3G? Yes, in due course of time
48
Products & Services
BSNL 3G services offer a unique experience to consumers

3 1
Video Calling
High-speed Mobile Broadband (Data Card)
Value Added Services (VAS)
49
Products & Services
Quick overview of BSNL 3G services on offer (I)

Video Call In a video call, the two persons could not only hear and talk but could also SEE each other. The overall experience is that of having a live face to face conversation Gaming High speed interactive one to one as well as multiplayer gaming is supported Live TV Watching your favorite TV serial or a live game on your mobile phone, while on move, is a reality with BSNL 3G services Video on Demand This is an offshoot of Content download, wherein on subscription basis, one can download a movie or a song of his choice Video Messaging With BSNL 3G, one can now send a video message with voice to his acquaintances
50
Products & Services
Quick overview of BSNL 3G services on offer (II)

Audio & Video Streaming Using dedicated Streaming servers, BSNL 3G provides a unique experience of viewing both audio and video files from a vast range of subjects. The streaming support is available for both stores as well as live feeds Internet Browsing An instant high speed internet browsing is possible wherein large volumes of data can be accessed in seconds giving a real Mobile Broadband experience Content download This feature was never possible with 2G networks, with super fast download speeds of the order of Mega bits per second, heavy content downloads is a reality in 3G networks Data Cards BSNL 3G Data cards are meant for accessing internet and emails at high broadband speeds anytime and from anywhere. Thus 3G Data is an ideal accessory for professionals on move, who wish to access internet on the move. The BSNL 3G data card provides simple and instant internet access at mega fast speeds up to 3.6 Mbps
51
Products & Services
BSNL 3G Video Calling FAQs (I)

What is a video call? When you talk to some body over phone and are able to see the person at other end on the screen of your phone, it is called a video call What do I need to make a video call? Both calling and called party should have a 3G service connection Both calling and called party should have a handset with 2 cameras (front & rear) Do I need special settings in my handset to make video calls? No settings are required to make a video call All you need to do is make your handset active for 3G network Go to Menu Click on Settings Click on Network Click on Network Mode Here you will see three options Dual, UMTS and GSM Click on Dual mode This will first reboot your handset. Once your handset is in dual mode, it will give preference to 3G network ie. if both 2G/ 2.5G and 3G networks are there then will work in 3G network
52
Products & Services
BSNL 3G Video Calling FAQs (II)

How do I make a video call? Just dial the phone number of the person (same number as a normal voice call). The only difference is that you press the Video Call button instead of the voice call button (all 3G mobiles have a video calling button). Then hold your mobile in front of you, and watch your screen How do I know that I am receiving a video call? If someone "Video Calls" you while you're in 3G coverage, your mobile shows an icon on the mobile screen. To answer, press the Video Call button. You can even turn the camera off and have a normal voice call if you do not want to be seen Why can't I make a video call even when I have full 3G signals? Either the person you're calling doesn't have a compatible (3G) phone, or he is outside 3G coverage. In either case, the call will drop and you'll be have to make an ordinary voice call instead

53
Products & Services
BSNL 3G Video Calling FAQs (III)

What if the person I am video calling does not have 3G services/ network? Video calling is a 3G service it is only possible if you both are within 3G coverage. If the other party is not in 3G network then the video call will not be connected, the call will drop and you will get a message "video call not supported by called party network" What happens to my video call if I move out of 3G coverage area? As video call is supported by 3G network only in BSNL hence if any of the party involved in conversation moves out of 3G coverage, the video call will drop. In such a case you may like to make a "voice call" What happens to my voice call if I move out of 3G coverage area? Your voice call will continue without any interruption

54
Products & Services
BSNL offers Live TV as well as a wide range of exciting VAS

BSNL Live WAP Portal Video-on-Demand Full movie downloads
Full-track music downloads
Multiplayer gaming
Live TV
55
Products & Services
BSNL 3G VAS basic FAQs (I)

For further information, please visit http://bsnl.in/faq_bsnl_live/faqbsnl_live.htm
What is WAP? WAP stands for Wireless Application Protocol. It is the mobile internet surfing counterpart of http' What is WAP Portal? It is a web site whose appearance is customized for mobile users and made to fit into the mobile screen What is BSNL Live? BSNL Live' is a WAP Portal which offers one stop shop for all your information, entertainment, and communication related requirements. It enables you to get many VAS in a simple and friendly way. Visit WAP site BSNL Live' from your mobile phone to experience the thrill How can I access BSNL Live? Before you access the BSNL Live' you need to have correct settings in your mobile. This is described in great detail in a later section
56
Products & Services
BSNL 3G VAS basic FAQs (II)

Do all handsets support BSNL Live? Can I use any phone handset to use BSNL live service? Any handset with WAP browsing capability can be used to access BSNL Live If your handset is GPRS capable and activated for GPRS service, those services compatible with your handset will be visible to you Do I need to have a 3G connection for accessing BSNL Live? 3G Connection is advisable to experience Video on Demand, Movie streaming, Full track song download and multiplayer games. On a 2G connection, you may use services which are not video intensive like ring tones, wall paper, simple games, etc What happens if I lose my phone or if I change my mobile handset/ device? You can start using the services as soon as you have a new handset, SIM and appropriate settings Are there any charges for surfing on BSNL Live? Yes, the data surfing/ download charges will be as per your subscribed data plan
57
Products & Services
BSNL 3G VAS FAQs (III)

From where I can get the list of Games & Music available for download? Once you reach the BSNL Live' Welcome WAP page you will find category for Music and Games. Clicking on any one of these will provide you the list of games or music which are compatible with your handset and are available for download What is the meaning of Video-on-Demand (VoD)? How I will be charged for it? VoD provides you a choice of downloading video clips from BSNL Live'. The price of individual video will be based on its type and ranges from Rs.5/- to Rs.20/- for regular clips while a full length movie price is Rs. 40/ For each video the price will be displayed to you. Download begins after you agree to the price. Deduction from your account happens only after successful download What is video/ movie streaming? How it is different from Video-on-Demand? Streaming video/ movie is displayed to you on your mobile device in real time without getting stored in your mobile. It is good to view large video files as the same can not be stored on the available limited memory of mobile The streaming content can be viewed whenever it is being streamed; whereas a downloaded video can be viewed at any point of time after download
58
Products & Services
BSNL 3G VAS FAQs (IV)

Do I need to view the full movie at a stretch or I am allowed to take breaks? For your convenience BSNL splits the movies in suitable 2-6 parts of 20-30 minutes each. You can view one part at a time by clicking on each part of movie one by one. However you should finish viewing all parts of the movie in specified allotted time. These parts can be viewed randomly and as many times in the allotted time Why does MIMOBI TV suddenly log off on its own? Two reasons weak network signal or low battery If a call/ SMS/ MMS is received in the middle of a TV program, what should I do? In case of call, the video will be paused for that duration and after the call it can be resumed from there In case of SMS, a message icon will be displayed on the top right corner of the screen when you are watching the program What will happen when I move from 3G network to 2.5G network? You will continue to see TV, however the experience will not be as good as in 3G
59
Products & Services
BSNL 3G VAS FAQs (V)

What if a call or a SMS comes during a download from BSNL Live? In case of streaming pauses and resumes after the call/ SMS In case of Video on demand download pauses and resumes after the call/ SMS What if my GPRS connectivity breaks while running BSNL Live services? If GPRS connectivity breaks while executing an operation then error message of Network Connection Failed' will be shown and you will be prompted to Try again' What if my phone gets switched off or I move out of the network area or I move from 3G area to 2.5G area during download from BSNL Live? If you move from 3G area to 2.5G area, download speed reduces Until you have a successful download no money is deducted from your account What is the difference between BSNL Live and SAFARI/ GALAXY portals of BSNL? SAFARI/ GALAXY portal provides content only suitable for 2G/ 2.5G subscribers BSNL Live' provides additional content suitable for 3G subscribers

60
Products & Services
BSNL 3G Data Card a cut above competitor offerings

Salient features
Fastest wireless internet (3.6 Mbps downlink) in the market Widest network coverage (~700 cities) for greater reliability and minimum disruption of services Faster browsing (email, news, stocks, etc), downloads, file transfers Alternate to broadband at home/ college
61
Products & Services
BSNL 3G Data Card FAQs (I)

What is a 3G Data Card? 3G Data cards are meant for accessing internet and emails at anytime and from anywhere. Thus 3G Data Cards help you work on the move with full email and web access. They provide instant internet access at mega fast speeds up to 3.6 Mbps. 3G data cards make us free from messy wires, fixed line requirements, no need of cyber cafes/ hot spots to access internet What is the difference between wired broadband and wireless broadband? Wired broadband is a fixed place service requiring a wired line connectivity upto the computer. On the contrary, wireless broadband is a wireless service which enables you to access internet anywhere, in the house or while on the move What are the different type of data card/devices to access Mobile Broadband? There are two types of data card 1. HSDPA card PCMCIA based 2. HSDPA card USB based. They can be connected respectively at PCMCIA slot and USB port of laptop. These are plug & play devices. The download speed presently available with these cards is 3.6 Mbps
62
Products & Services
BSNL 3G Data Card FAQs (II)

How to use a BSNL 3G Data Card? You have to plug in 3G Data Card into your laptop. Its neat, compact design makes it easy to use; you can easily swap it between laptops for use at work, home or on the move. Laptops have a PC Card slot (also known as a PCMCIA slot), or an Express Card slot. There is PCMCIA to Express Card Converter. For using 3G broadband, you need 3G Data card, network SIM card, software, user guide What will happen to my data call (data card) while moving from 3G to 2G network? It will switch automatically to GPRS connection (speed would be slower than that available in 3G)

63
Products & Services
What all can be done with 1GB of download

Download Particulars
An average web page is about 50 kilobytes in size
In 1 GB what can be done

Download around 20,000 web pages
An hour of surfing the web would be around 10 Surf non-stop for about 100 hours megabytes (200 pages) An hour of streamed radio would use about 15Listen to the radio for about 50 hours 20 megabytes An hour of streamed video uses around 100150 megabytes Playing an online game typically uses about 10-15 megabytes per hour Emails are very small - so 100 emails would be just 1 megabyte A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3 music file is about 2-3 megabytes so
Watch videos for about 7 hours Play online games for about 80 hours 100,000 emails (of course the attachments count extra) Download 350-500 of these images/ music files
64
Project SHIKHAR
3G Sales Push
Tariffs
January 2010
Tariffs
All this at extremely affordable prices (I)

For latest tariff plans, please visit http://bsnl.in/service/3G/3GHomepage.htm
Initial SIM & Activation Charges for both Voice and Data plans under 3G postpaid and prepaid service
Choosing postpaid voice plan through different 2G & 3 G tariff plans
The customer can choose any voice plan of his choice out of the existing 2G & 3G postpaid plans with FMC more than Rs.225. For availing 3G services with 2G voice plans, the existing/new postpaid customer has to pay an additional FMC of Rs.50 The existing commission payable on new postpaid connection as per S&D policy will continue to apply. However, the upfront commission paid with SIM and submission of CAF is to be adjusted from the total commission payable as per S&D policy
66
Tariffs
All this at extremely affordable prices (II)

General Terms & Conditions
In case of migration from 2G to 3G, the customer may continue with the existing 2G SIM without any charge or may opt for a new 3G USIM with higher memory for Rs.59
In case of migration from 2G prepaid to 3G prepaid, the unutilized account balance and validity in 2G will be carried forward to 3G
If a subscriber wants a change from a particular 3G plan to other 3G plan or 2G plan or vice versa, the customer has to recharge with FRC of the desired plan. However, while using the FRC for migration purpose the discount will be allowed will be at normal rate applicable to RCV
Replacement of defective SIM/ USIM will be free of cost to be made at CSC only, if the replacement of SIM/ USIM is due to technical reason beyond the control of customer. However, if the replacement of SIM/ USIM is due to customer negligence Rs.59 (Incl. of S.Tax) will be levied. In case customer wants new USIM, replacing the existing 2G SIM, the customer will also have to pay Rs.59

67
Tariffs
Promotional tariffs for 3G prepaid voice (I)

Between 09 Nov 2009 and 08 Jan 2010
Single plan to all pre-paid customers Lowest voice call rates (30 paise per min) Video calls at same rates as voice calls local and STD Very low data usage prices 1 paise or less per 10 kb Additional free benefits 50 video calls and 25 MB data usage free No separate voucher; no monthly commitment required Most attractive data plans
68
Tariffs
Promotional tariffs for 3G prepaid voice (II)

Between 09 Nov 2009 and 08 Jan 2010
Revision of 3G prepaid general 120 plan & introduction of promotional offer

69
Tariffs
Promotional tariffs for 3G prepaid voice (III)

General Terms & Conditions This promotional tariff is applicable to new connections only. For existing customers migrating from 2G or other 3G plans to the 3G prepaid general 120 plan, the promotional tariff will not be applicable Migration from existing 2G & 3G prepaid plans to 3G prepaid general 120 plan and vice-versa is free. The unutilized account balance and validity of the existing plan will be carried forward to the migrated plan 50 Minutes free local video call will be allowed to all new 3G prepaid and postpaid connections activated upto 31 Dec 2009 Customers purchasing 3G Data card from BSNL and activating the same will get free data usage of 6 GB per month as 1GB day/any time and 5GB night usage for two months, as a promotional measure for 90 days wef 15 Aug 2009. However, for getting validity the customer has to recharge with data recharge voucher or fixed monthly charges. In case of postpaid connection, free usage of 6 GB will be added to free usage available with the data plan. No other freebies may be allowed for above data cards Incoming video call facility allowed to 2G customers with 3G enabled handsets will continue to be allowed until further order All other voice plans under 3G prepaid mobile services ie. Super 350, Super 650 and Super 1350 will be withdrawn. However, existing customers in the above 3G prepaid plans will continue to avail the tariff upto a period of 6 months as per TRAI guidelines and subsequently merged with the revised 3G prepaid general plan The above revised 3G prepaid general 120 plan tariff is not applicable to 2G services

70
Tariffs
Promotional tariffs for 3G prepaid voice (IV)

The existing RCVs applicable to 3G voice plans will be withdrawn and the following new RCVs (as applicable in 2G) will be applicable to 3G prepaid services

71
Tariffs
Promotional tariffs for 3G prepaid voice (V)


72
Tariffs
Tariffs for 3G postpaid voice (I)


73
Tariffs
Tariffs for 3G postpaid voice (II)


74
Tariffs
Tariffs for 3G postpaid voice (III)

^ The customer can choose any voice plan of his choice out of the existing 2G & 3G postpaid plans with FMC more than 225. For availing 3G service with 2G tariff plan the customer has to pay an addition FMC of Rs.50 * Free data do not include MMS ** The unlimited GPRS plan with FMC of Rs.199 will not be applicable to 3G services. Unlimited GPRS usage allowed under existing 2G plan 725 & 999 will be restricted to 100 MB/Month data usage under 3G services and for additional data usage beyond free usage Rs.0.01/10KB will be charged 2.2 Subscribers may be given an option for 75 Min free local video call from home LSA with an additional FMC of Rs.57 (Incl of S.Tax) Source: BSNL website 3G-Training deck-v21.ppt
75
Tariffs
Tariffs for 3G data cards (I)

Initial SIM & Activation Charges
SIM and Activation charges as applicable to 3G Postpaid & Prepaid voice plan will also be applicable for 3G data services
3G Postpaid Data Plans & Prepaid Data Recharge Vouchers
*11.00 PM to 07.00 AM ** This will increase the validity of main and dedicated accounts both *** Data charges beyond free usage shall be deducted from the available balance in his main account. Free data usage is available both from home LSA and while roaming

76
Tariffs
Tariffs for 3G data cards (II)

Trial Pack
Data charges for trial pack customers after use of 60MB / 130MB or 15 days expiry shall be as per his base plan ** This will increase the validity of main and dedicated accounts both
Data top-ups
Concessional tariff for night usage for Pre-Paid & Post-Paid services

77
Tariffs
Other important information

Free SMS shall be provided for local SMS only BSNL Portal browsing will be free to customers On-net means Own Network (Mobile/ Basic/ WLL/ CDMA), Off-net means Other Network (Mobile/ Basic/ WLL/ CDMA) ISD tariffs for Voice calls will be as per 2G GSM ISD Video calls are not available at present The rates for all other items not covered above shall be as per 2G tariff Existing Top-up vouchers and flexi top-up shall be allowed to the 3G voice and data prepaid plan also Grace period GP1 & GP 2 for voice & data plans shall be as per prepaid 2G GSM

78
Tariffs
BSNL 3G Mobile TV Tariff plans

For latest tariff plans, please visit http://bsnl.In/service/3G/3ghomepage.Htm
Price/ Charges
Rs.10
Plan
Per day per channel - watch any channel (premium/ nonpremium/ regional/ non-regional) unlimited viewing for one full day Monthly subscription for one non-premium/ non-regional channel out of maximum 35 non-premium/ non-regional channels Monthly subscription for bouquet of 12 non-premium/ non-regional channels out of maximum 35 non-premium/ non-regional channels Monthly subscription for one regional/ premium channel out of maximum 12 regional/ premium channels Monthly subscription for 15 specified non-premium channels (including some regional channels)
Rs.30
Rs.50
Rs.99 Rs.150

79
Tariffs
BSNL 3G Mobile TV List of channels
80
Project SHIKHAR
3G Sales Push
Settings
January 2010
Settings
Setting up your handset for BSNL 3G services

Make your handset active for 3G network Go to Menu Click on Settings Click on Network Click on Network Mode Here you will see three options Dual, UMTS and GSM Click on Dual mode This will first reboot your handset. Once your handset is in dual mode, it will give preference to 3G network ie. if both 2G/ 2.5G and 3G networks are there then will work in 3G network Understand procedure for getting all the settings required to access 3G services All the settings required to access BSNL Live' & avail different services on BSNL Live' will be pushed to your handset by BSNL You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS eg. Nokia N79 or sonyericsson T610. After you send the SMS you will receive several SMS settings on your handset. Open and save all You may also call BSNL Customer Care Center to know the settings
82
Settings
Settings to be configured in the handset (I)

North Zone
Service
1. 2. 3. 4. 5. 6. 7. BSNL portal browsing WAP browsing Internet browsing with laptop/ desktop BSNL VAS service MMS BSNL Streaming service Mobile TV
Setting name
bsnlportal bsnlwap bsnlnet bsnllive bsnlmms bsnlstream bsnlmobiltv
Automatically saved as default in the handset At any point of time, only of these 4 can be default in the handset
83
Settings
Settings to be configured in the handset (II)

North Zone
Service
Setting name
bsnlportal bsnlwap bsnlnet bsnllive bsnlmms bsnlstream bsnlmobiltv
Free surfing can see only Galaxy and Safari
Charged surfing plus access to content providers (PRBT, gaming, etc)
Charged surfing
Access to BSNL Live
84
Settings
Connecting PC with GPRS Handset (eg. Nokia)

1. Install Nokia PC-Suite in your PC/Laptop and make a Data Cable Connection with your Mobile 2. DATA CABLE CONNECTION SET-UP: Click on the Nokia PC-Suite Icon on the your PC/ Laptop and on the Main Menu click on Get Connected Click Next, select Connection Type Cable Connection and click Next Now Connect your Mobile with PC/Laptop via Data Cable Your Mobile Make/ Model will appear in the next window, click Finish to complete the connection set-up 3. INTERNET CONNECTION SET-UP: At the Main Menu of Nokia PC-Suite Click on Connect to the Internet Another Window of One Touch Access shall appear, click on Settings Select your Phone Modem and Click Next, now select option Configure the Connection Manually and Click Next Fill in the Access Point as bsnlnet and Click Finish Now Click Connect , you will get connected to internet and an Icon shall be placed on your Task Bar Your Internet Connection is ready now
85
Settings
Settings to be configured in the handset (III)

North Zone
Service
Setting name
bsnlportal
1.
bsnlwap bsnlnet
2. 3.
4.
bsnllive bsnlmms bsnlstream bsnlmobiltv
5.
6.
Make "bsnlwap" as default setting SMS MY3GTV to 55447 You will get an SMS showing link to download application Open link and download mimobi.tv application To register, click on mimobi.tv icon on your phone and go through the registration process Go to options button and select the subscription Plan either Monthly Plan or PayPer-View plan
86
Settings
Mobile TV FAQs (I)

I am trying to download the application but the link does not work, why? Try to download the application from a different location where network is stronger How much memory do I need to have to install & run the MIMOBI TV application? To install and run the MIMOBI TV you must have minimum of 2MB free memory Accidentally I installed the application in my Phone memory, how do I move it to my Mobile Memory Card? If you have already installed MiMobi TV, follow the installation instructions. It will ask you to install in phone memory or Mobile Memory Card. Choose Mobile Memory Card. It will replace MiMobi TV from phone memory to Mobile Memory I got a message saying reinstall the application, but when I try to reinstall the MIMOBI TV I get same message? Some MIMOBI TV applications files are deleted from your device. So, you have to freshly download the MIMOBI TV application and install it

87
Settings
Mobile TV FAQs (II)

I have installed the application, but after downloading it shows some junk data? It might be possible that MIMOBI TV is not supported on your device. Check the supported devices list available at www.mimobi.tv and confirm. If the device is supported, then please raise a case with support_bsnl@apalya.com I have installed the Application and the website says that my Phone Model is supported, but still the application is not opening after installation? Please try to reinstall the application once again and try to invoke the application. If problem continues, please call customer care I installed MIMOBI TV application, registered for monthly plan and was using it. Somehow I reinstalled MIMOBI TV application and it shows me registration screen again. What happened to my previous registration plan? When you re-install MIMOBI TV application on your mobile then the application will automatically start from the beginning for the first time. As you are already registered, please try to register again with the same Plan you opted at the time of registration so that subscription charges will not be charged again
88
Project SHIKHAR
3G Sales Push
Demo
January 2010
Demo
Time to get the 3G experience live!
90
Agenda Day 2
Sales process 10:00 - 11:15
Tea break
11:15 - 11:30
Leads Management System
11:30 - 12:15
Post-training quiz
12:15 - 12:30
Feedback
12:30 - 13:00
91
Project SHIKHAR
3G Sales Push
Sales process
January 2010
Sales process
First step in sales is to create customer interest and demand

Multiple steps can be taken at SSA/ Circle level
Demand generation
Leads management
Sales activation
93
Sales process
Customer awareness can be created through advertisements and 'above-the-line' marketing

Advertisements are an effective way to increase customer awareness, e.g. Television Radio Print (newspapers, magazines) Billboards, hoardings Event sponsorships But are not enough...
94
Sales process
On the ground mobilization of marketing activities are critical to educate the customer and create demand
Circles and SSAs will need to take initiatives to organize local marketing activities such as Melas Stalls Exhibitions Event sponsorships ... at venues such as ... Corporate campus Colleges, Apartment complexes Events like Durga Puja, Dusshera etc. ... to educate the customer, create demand and mobilize sales
95
Sales process
'3G experience zones' can be effectively used to demonstrate the '3G experience' to the customer
Live demo of 3G services can be offered to the customer live TV, video-on-demand, games Customer interest or enquiry can be noted in a leads capture form if not possible to fulfil onsite Customer feedback on BSNL's 3G products and services can be captured as well as on 3G experience zone
Circles/ SSAs should take the initiative to set up 3G experience zones in high foot-fall locations like malls, main streets, events
96
Sales process
Leads management & Sales activation critical process steps

Focus of the rest of this session
Demand generation
Leads management
Sales activation
97
Sales process
Effective leads management required across sales lifecycle

Consists of 5 main activities
Capture
Allocation
Follow-up
Closure
Reporting
Leads generated from various sources are entered into the system as soon as possible as close to source as possible Captured leads are assigned/ allocated to appropriate sales person depending on geographic location Sales person contacts customer to understand specific needs provide more info ensure lead conversion! Enters all details into system Lead is closed and assigned a flag depending on final decision taken by customer converted not converted
98
Sales process
3G leads can be generated through 7 distinct sources
Inbound call center
Outbound call center
BSNL CSCs
Sales events
(melas, etc)
BSNL offices
(Circle, SSA, etc)
Websites
(Corporate, Circle)
SMS
99
Sales process
4 scenarios designed to ensure follow-up of generated leads

1 2
Inbound call center
Outbound call center
BSNL CSCs
Sales events
(melas, etc)
BSNL offices
(Circle, SSA, etc)
Websites
(Corporate, Circle)
SMS
100
Sales process
Scenario 1: Inbound call at call center

Demand generation
All customer information is captured into the Lead Management Software (LMS)
Leads management
In case retailer is already allocated, verifies and passes on details to concerned franchisee Else, allocates lead to relevant franchisee
Sales activation
Entry of CAF details into SancharSoft by franchisee
CAF entry, submission and Service Activation Lead generation and capture Lead allocation A B C
BSNL retailer BSNL franchisee showroom CSC
BSNL franchisee CSC BSNL SSA office

CAF verification & Lead closure
Inbound call center Customer

Lead allocation
BSNL franchisee Leads Mgmt System SSA 3G node

Lead follow-up
Customer
Call center executive provides details of nearest retailer to customer based on customer's address In case this is not possible, tells customer to expect a call from a BSNL executive soon
Follow-up desk at call center
Lead is closed after verification of CAF details
BSNL franchisees contact customer via phone to follow-up and request him/ her to visit and purchase the desired product Follow-up desk at call center makes interim checks to ensure timely follow-up
Possible Points-of-Sale (POS)

101
Sales process
Roles & responsibilities of SSA 3G node



Lead allocation

Lead follow-up
Customer
Overall co-ordination of 3G sales at SSA level Conducting marketing and demand generation activities in the SSA Allocating 3G leads to franchisees based on customers' address Monitoring 3G sales performance of all franchisees Providing periodic updates on 3G tariffs and promotional schemes to franchisees
Ensuring delivery of stocks to franchisees/ retailers/ CSCs based on no. of allocated leads Ensuring adequate point-of-sale marketing displays in line with overall BSNL theme Ensuring timely submission of 3G CAFs from all franchisees Ensuring timely closure of all converted leads Addressing issues raised by FMs, RMCs and RMs
102
Sales process
Roles & responsibilities of BSNL franchisees



Lead allocation

Lead follow-up
Customer
Following-up on 3G leads allocated by SSA 3G node through phone (and may be SMS) Convincing customers to purchase product Assigning leads to retailers, if feasible Ensuring availability of stocks (3G SIMs, 3G data cards) at all retailers based on no. of allocated leads
Ensuring timely submission of 3G CAFs from all retailers to nearby CSCs/ SSA office Ensuring timely entry of CAF details into SancharSoft for all converted 3G leads Co-ordinating with SSA 3G node, FMs and retailers to give feedback, address issues (if any), etc
103
Sales process
Roles & responsibilities of BSNL retailers



Lead allocation

Lead follow-up
Customer
Having complete knowledge about BSNL 3G products & services and their benefits Educating customers about BSNL 3G products, tariffs, etc through product demos, tariff brochures Spreading awareness about BSNL 3G through local contacts, banners, etc Following-up on 3G leads allocated by franchisee through phone
Ensuring availability of stocks (3G SIMs, 3G data cards) Ensuring timely submission of 3G CAFs to nearby CSCs/ SSA office Obtaining customer feedback on service, tariffs, complaints, etc Co-ordinating with franchisee and RM to give feedback, address issues (if any), etc
104
Sales process
Roles & responsibilities of other key persons

Vijay Franchisee Manager
Supporting franchisees to increase 3G sales FOS management, beat plan creation, ordering and delivery of material, SancharSoft training, etc Support with supply of adequate point-ofsale (POS) marketing displays in line with overall BSNL theme Setting targets on 3G sales for all franchisees Monitoring 3G sales performance of all franchisees Providing periodic updates on 3G tariffs and promotional schemes to franchisees Ensuring delivery of stocks (3G SIMs, 3G data cards) to franchisees based on no. of allocated leads Interacting with RMCs and RMs (Project Vijay) to address issues (if any) Review with 3G Node at the SSA
Vijay Retailer Manager Coordinator

Supporting Retailer Managers to increase 3G sales beat plan, training, etc Support with supply of adequate point-ofsale (POS) marketing displays in line with overall BSNL theme Monitoring 3G sales performance of all retailers Providing periodic updates on 3G tariffs and promotional schemes to retailer managers Ensuring timely entry of data into SancharSoft Interacting with RMs (Project Vijay) to address issues (if any) Review with 3G Node at the SSA
Vijay Retailer Manager

Educating retailers about 3G tariffs and benefits and demos of 3G services Providing periodic updates on 3G tariffs and promotional schemes to retailers Auditing service of distributor to retailer. Ensuring availability of stocks (3G SIMs, 3G data cards) at all retailers Ensuring adequate point-of-sale (POS) marketing displays at retailers in line with overall BSNL theme Coordinating with SSA 3G node, Franchisee Managers and Retailer Manager Coordinators to give feedback, address issues / queries (if any), etc
105
Sales process
Scenario 2: Outbound call from call center

Demand generation
All customer information is captured into the Lead Management Software (LMS)
Leads management
In case retailer is already allocated, verifies and passes on details to concerned franchisee Else, allocates lead to relevant franchisee
Sales activation

Outbound call center Customer

Lead allocation

Lead follow-up
Customer
Call center executive provides details of nearest retailer to customer based on customer's address In case this is not possible, tells customer to expect a call from a BSNL executive soon

106
Sales process
Scenario 3: Lead generation at CSC/ Melas/ BSNL offices

Demand generation Leads management
Lead generation In case retailer is already allocated, verifies and passes on details to concerned franchisee Else, allocates lead to relevant franchisee
Sales activation
Mela
Lead allocation
CAF entry, submission and Service Activation A B C

BSNL SSA office Customer CSC

Lead capture

Lead follow-up
Customer

In most cases, leads will get generated & closed there itself All customer information is captured into the Lead Management Software (LMS)

107
Sales process
Scenario 4: Lead generation through Website/ SMS

Demand generation Leads management Sales activation
Lead generation Similar to scenario 2
SMS Outbound call center Customer Website Leads Mgmt System

Lead capture
All customer information is captured into the Lead Management Software (LMS) automatically through the SMS and website servers
108
Sales process
Customers matter A core ethos change required!

What is customer experience? What is an unforgettable customer experience?
A customers experience of a product or service is the sum of all encounters with the company Customer experience, together with the products, is what the brand stands for Leading companies provide a comprehensive experience for their customers that exceeds expectations A customers experience can provide not just technical and functional benefits but emotional benefits as well Important to understand customer expectations in order to make it unforgettable
Why is an unforgettable customer experience important?
Delivering an unforgettable experience to customers is an important source of competitive advantage, but requires significant effort Value generated by customer experience can be clearly demonstrated Word of mouth is critical because customers talk Competition is high (many competitors within your mall) Customers are increasingly mobile and time-sensitive and have heightened expectations Unforgettable experience improves loyalty, up-sells, and add-ons Our goal is to develop lifetime customers
109
Sales process
Essential for customer touch-points to be well informed

Helps discuss product features & benefits
Product Knowledge
Product Information: range of products & services, features, benefits from each feature, tariff plans, latest sales promotions, after-sales service, etc
Competitors Knowledge
Helps present the company and its products & services as the best option available to the customer Knowledge about key competitors, competitors' products & services, competitors' weakness, etc.
Helps project a good image about the company
Company Knowledge
Company Information: main lines of business, year of establishment, recent news items, etc
110
Sales process
BSNL's 3G offerings provide distinct benefits across customer segments

PRODUCTS/ SERVICES
Value proposition
T
BSNL 3G Mobile
Superior quality voice service T Faster web browsing email, news, stocks, etc C Multimedia applications video calling as an alternate to video conferencing T Potential customised applications (eg. sales)
E
BSNL 3G Data Cards

High-speed wireless internet faster browsing Widest network coverage (~ 800 cities) for C greater reliability and minimum disruption of service Superiority over other technologies T T
C U S T O M E R S E G M E N T S
Business professionals
Young retail consumers
Faster file transfer pics, music E Faster web browsing social networking sites, email E Multimedia applications mobile TV, gaming, movies, video calling
High-speed wireless internet faster downloads & uploads Potential memory storage and MP3 capabilities E High-speed wireless internet faster browsing, downloads C Alternate to broadband at home / college Superiority over other technologies T T
Students / Laptop users Other high ARPU retail consumers

Superior quality voice service E Multimedia applications mobile TV, video calling
T
High-speed wireless internet faster downloads, browsing C Alternate to broadband at home / college
E Entertainment T Time (productivity) C Cost
111
Sales process
Role-play 1
Existing BSNL 2G customer wanting to migrate to 3G services. He approaches a nearby retailer
Context
Retailer brief
You are Mr Pramod, a BSNL retailer. A customer has just approached your shop. He has a few questions about benefits of 3G over 2G and how he can migrate to 3G
Customer brief
You are Mr Nair, a BSNL pre-paid mobile customer. You go to a BSNL retailer near your home to ask about benefits of 3G and what all you have to do to migrate to it
112
Sales process
Role-play 2
Lead generated at inbound call center for 3G data card. Person is a business professional
Context
Franchisee brief
You are Mr Ramesh, a BSNL franchisee. A 3G data card lead has been assigned to you. You have to follow-up with the customer, answer is questions, and ensure conversion of lead You are Mr Shankar, a business professional who has contacted BSNL's call center for 3G data card. You receive a call from a BSNL franchisee. You ask him about benefits of BSNL's product over Tata Photon and Reliance NetConnect
113
Customer brief
Sales process
Role-play 3
BSNL franchisee interacting with retailer to check stock availability, sales performance and CAF submission
Context
Franchisee brief
You are Mr Sharma, a BSNL franchisee. You call up one of your biggest retailers to check whether sufficient stock is available, how sales are going and understand reasons for delay in CAF submission You are Mr Tiwari, a BSNL retailer. You have received a call from Mr Sharma. You raise issues regarding product availability (3G SIMs, 3G data cards) and its impact on low sales. You also explain the reasons for delay in CAF submission
114
Retailer brief
Project SHIKHAR
3G Sales Push
November 2009
Brief context
New 3G Leads Management System (LMS) tool has been developed and implemented In co-ordination with M/S Sparsh India Ltd Leads generated till date through various sources have been migrated to new tool It is a web-based tool accessible through a log-in username & password URL is http://bsnl.sparshindia.com/3gcsrwan/ Basic aim of the tool is to Document and pursue the 3G leads at every stage of its life-cycle Ensure maximum conversion of generated leads Leads generated at SSA or Circle level by way of fairs or promotional events must be maintained in a standardised Microsoft Excel format for consistency This data should be uploaded into the LMS every day
116
Four components of 3G Leads Management System
Lead Capture
Lead Allocation, Follow-up & Closure
Lead Search
Reports
117
Fields Displayed on first side scroll
118
Brief description of fields (I)

Lead Number System generated Unique Lead number for identification Lead Source Name Source that the lead has been generated from. It could be one of seven options namely Inbound Call Centre, Outbound call Centre, SMS, Web, CSC, SSA and Events. Leads generated locally at SSA or Circle thus could also be accommodated Lead Capture Date Date & Time of lead generation Customer Name Name of the customer generating the lead Contact Number Phone number of the customer generating the lead
119
Brief description of fields (II)

Product Required Lists the product requirement from one of four options namely New 3G Mobile, 3G Data Card, 3G VAS and 2G to 3G Migration Source of info about 3G Lists the source from where the customer got the 3G info. It could be one of seven options namely, TV, Newspaper, Banner, Internet, Radio, Friends/ Relatives/ Colleagues, Call/SMS from Call Centre Street Address Example: 1, HCM Lane, Janpath City Example: Delhi Locality Should be one of the prominent areas into which the city has been divided. Example: Connaught Place, etc
120
Brief description of fields (III)

Lead status It lists the [resent status of the lead, it could be one of five options namely, Converted, Rejected, Pending, Fulfillment Required and Subsequent Follow up Required BSNL Sales Node It lists the name of the BSNL sales person at SSA responsible for the lead allocation and its subsequent follow up Last Contact Date Date at which customer was last contacted
121
Fields Displayed on second side scroll
122
Brief description of fields (IV)

Reason for Rejection It lists the reason why the lead was rejected. It could be one of five options namely Handset not available, Data card too expensive, Tariff not attractive, Benefits not appealing, Poor network coverage Nearby CSC It lists the CSC nearest to customer Franchisee Lists the franchisee to whom the BSNL Sales node has allocated the lead and who is responsible for lead conversion POS to pursue/ Nearby Retailer Name of the actual retailer who would pursue, if available or else Franchisee would do the same
123
Brief description of fields (V)

Expected Visit Date Would list the date at which the customer is likely to purchase the product Next Call Back Date Would list the date and time at which the customer would prefer to be contacted again Conversion Date Captures the date and time of lead conversion Phone number Lists the phone number that has been allocated to the customer on lead conversion into actual connection Alarm Highlights the leads that require immediate follow up. Eg: Leads pending for more than 02 days, etc
124
B C
Lead Closure & Lead Search
B. Lead Closure
Leads marked as 'Converted' to be removed from running list of leads into separate database Leads marked as 'Rejected' to be removed from running list of leads into separate database
C. Lead Search
Search functionality to be provided based on multiple fields Customer name Contact number Lead number All results satisfying search criteria should be displayed Each result (lead) should be clickable to see all details
125
Several types of reports defined

D.1 Status reports
Consolidated status by stage, by product, by location, by time period Leads generated by source, by product, by time period Leads pending by source, by product, by time period Leads fulfillment expected by product, by location, by POS, by time period Leads converted by source, by product, by location, by time period Leads rejected by reason, by product, by time period
D.2 Ageing reports

There are 4 stages that a lead goes through (lead generation/ capture, lead allocation, lead follow-up, lead closure) Also, a lead can have 1 of 5 status messages at any given point of time (mentioned earlier) Ageing reports should be generated by selecting the current status of leads & the stage from which ageing analysis is to be carried out Consolidated ageing analysis Stage-wise completion analysis
D.3 Comparison reports

Comparison reports should be generated across 4 main dimensions:1. Location across Circles as a whole across Circles by SSA within Circle by SSA
2. Time period 3. Product 4. Lead status
Output for reports to be available in 2 formats tabular and graphical (bar/ line/ pie graphs)
126
Project SHIKHAR
3G Sales Push
Post-training quiz
January 2010
Quiz
Quiz (I)
1. What is the frequency band for BSNL 3G? a) Uplink: 1920-1980 MHz, Downlink: 2110-2170 MHz b) Uplink: 450-510 MHz, Downlink: 2110-2170 MHz c) Uplink: 840-900 MHz, Downlink: 910-970 MHz d) Uplink: 1750-1810 MHz, Downlink: 1820-1880 MHz 2. In how many cities will BSNL 3G be available after next 6 months? a) 250 b) 450 c) 550 d) Over 700 3. What is the downlink speed for BSNL 3G? a) 1.8 Mbps b) 512 Kbps c) 3.6 Mbps d) 256 Kbps
128
Quiz
Quiz (II)
4. Which of the following are ways to get a new BSNL 3G connection? (i) Visiting the nearest BSNL CSC (ii) Contacting a BSNL franchisee/ retailer (iii) Logging on to www.bsnl.co.in and submitting online application form (iv) Sending an SMS "DEMAND 3G" to 51503 to register requirement a) i) only b) i) and ii) only c) i) and iii) only d) All of the above 5. Which of the following are required to avail BSNL 3G services? (i) 3G subscription (ii) 3G SIM card (iii) 3G-enabled handset (iv) 3G network coverage a) i) and iv) only b) ii) and iv) only c) i), iii) and iv) d) All of the above
129
Quiz
Quiz (III)
6. Which of the following services are available only with 3G network? (i) Video-calling (ii) Live TV (iii) Full-track music downloads (iv) Multi-player gaming a) i) only b) i) and ii) only c) i), ii) and iii) d) All of the above 7. What does one need to make a video call with BSNL 3G? a) Both parties should have 3G connection and 3G-enabled handset b) Special settings need to be saved in the handset c) Both of the above d) None of the above 8. What is BSNL Live? a) BSNLs VAS website b) BSNLs WAP portal for latest Value-Added-Services c) BSNLs ball-by-ball cricket update service d) BSNLs new TV channel
130
Quiz
Quiz (IV)
9. Which of the following statements is true? (i) Video streaming is displayed in real time without getting stored in your mobile (ii) Video-on-Demand content can be viewed at any point of time after download (iii) Picture quality is much better in Video streaming a) i) only b) i) and ii) only c) All of the above d) None of the above 10. How will I be charged for Video-on-Demand? (i) Based on type of video (Rs.5/- to Rs.20/- for regular clips and Rs. 40/- for full length movies (ii) Amount is deducted at time of selecting video (ii) Amount is deducted only after successful download a) i) only b) i) and ii) c) i) and iii) d) None of the above
131
Quiz
Quiz (V)
11. What are the initial SIM and activation charges for BSNL 3G? a) Rs.59 for both Voice and Data plans under prepaid and Rs.119 for postpaid services b) Rs.59 for both Voice and Data plans under postpaid and prepaid services c) Rs.59 for all Voice services and Rs.99 for all Data services d) Rs.49 for both Voice and Data plans under postpaid and prepaid services 12. The recently launched promotional tariffs for BSNL 3G prepaid voice are a) Local voice calls @ 30p/ min, local video calls @ 50p/ min b) Local voice calls & video calls @ 30p/ min, free 50 mins video calls & 25 MB data usage c) Local voice calls @ 1p/ sec, local video calls @ 2p/ sec d) None of the above 13. What is the tariff for BSNL 3G Data card trial packs? a) Rs.62 (60 MB valid for 15 days) b) Rs. 121 (130 MB valid for 15 days) c) Both of the above d) No trail packs offered by BSNL
132
Quiz
Quiz (VI)
14. How can you obtain various settings for BSNL 3G? a) SMS <make> space <model> of your handset to 58355 b) Call BSNL Customer Care Center c) Both of the above d) None of the above 15. How do you subscribe to BSNL Mobile TV? a) SMS MY3GTV to 55447 b) SMS 3GTV to 55447 c) SMS MY3GTV to 58355 d) SMS MYTV to 58355
133
Project SHIKHAR
3G Sales Push
Feedback
January 2010
Feedback
Feedback on training session

Very relevant Relevant Irrelevant Very irrelevant
1. How relevant was this session?

Very interesting Interesting Boring Very boring
2. How interesting was this session?

Very useful Useful Useless Totally useless
3. How useful was the demo session?

Very long Long Just right Short
4. What do you think about the length of the training?

Very good Good Average Below average
5. How was the delivery of the training?

Definitely yes May be Cant say Probably not
6. Did you takeaway something useful from the training?

Very good Good Average Below average
7. Overall how do you rate the training session?

Name: ________________________________
Designation: ________________________________
135
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3G-Training deck-v21.

Attendance sheet (I)

Attendance sheet (II)

Basics & Context

3G is the next generation in mobile communications

Basics & Context

Evolution of Mobile communication systems

NMT, AMPS, TACS

GSM, PDC, IS-136, IS -95

Basics & Context

First mobile radio telephone 1924

Basics & Context

FDMA - Frequency division multiple access

Basics & Context

Basics & Context

2G - FDMA/ TDMA FDD systems

Basics & Context

Limitations of 2G Mobile systems

Basics & Context

Basics & Context

Evolution path for GSM (I)

3G GSM GPRS EDGE

evolved 2G 64115 kbps

3G 115384 kbps 0.3842 mbps

Basics & Context

Evolution path for GSM (II)

Basics & Context

Basics & Context

Technology trends - HSPA in a bigger picture

Throughput [Mbps] 100M 802.xx

End-user perceived quality

Spectral efficiency ~ Capacity

EDGE GPRS GSM

W-CDMA R99 Mobility

Basics & Context

Key benefits of 3G services

Basics & Context

The mass market embraces 3G/ UMTS

Basics & Context

3G network elements (I)

Basics & Context

3G network elements (II)

Mobile Packet Backbone Network (MPBN) OSS Lawful Intercept System

Basics & Context

3G presents a significant opportunity for BSNL

Basics & Context

BSNL 3G services have been launched in 250+ cities

North zone East zone

Basics & Context

Circle-wise list of cities where 3G has been launched (I)

Basics & Context

Circle-wise list of cities where 3G has been launched (II)

Basics & Context

Circle-wise list of cities where 3G has been launched (III)

Basics & Context

Circle-wise list of cities where 3G has been launched (IV)

Basics & Context

Basics & Context

Basics & Context

Basics & Context

Basics & Context

Basics & Context

Basics & Context

Circle-wise list of cities where 3G is planned to launch (I)