Professional Documents
Culture Documents
Chap 012
Chap 012
McGraw-Hill/Irwin
LEARNING OUTCOMES
12.1
Describe the role information plays in enterprise resource planning systems Identify the primary forces driving the explosive growth of enterprise resource planning systems Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems
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INTEGRATION TOOLS
Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together
Middleware several different types of software which sit in the middle of and provide connectivity between two or more software applications Enterprise application integration (EAI) middleware packages together commonly used functionality which reduced the time necessary to develop solutions that integrate 12-11 applications from multiple vendors
INTEGRATION TOOLS
Data points where SCM, CRM, and ERP integrate
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12-13
OPENING CASE STUDY QUESTIONS Second Life 1. If you operated a business entirely on Second Life would you require an ERP system? Why or why not? 2. How would an ERP system be used in Second Life to support a global organization?
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4. What advice would you give Shell if it decided to choose a different ERP software solution?
5. How can integrating SCM, CRM, and ERP help improve business operations at Shell?
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McGraw-Hill/Irwin
6. Explain how an ERP system could help Dell gain business intelligence
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