Patient Tray Accuracy

Room # All Items on Tray Missing Items:

1) 4133B
2) 5108A X - salt
3) 6102A X - 2 butter
- 2 syrup
4) 4111A
5) 6101B
6) 4211A
7) 6124A
) 3216A
!) 6123A X - butter
1") 6114A
11) 2300
12) 2300
13) 6109B
14) 4116A
15) 6109A X - margarine
16) 6101A
17) 6105A
1) 5102A
The point of this proe!t "as to #etermine the temperature issue in the
hospital$ but also to ma%e sure &ran#'ie"(s )utrition *er'i!es is fully supporting the
patients( satisfa!tion #uring their stay at the hospital+ ,art of #etermining patient
satisfa!tion "as testing tray a!!ura!y+ - ran#omly !he!%e# about 18 #ifferent trays for
a!!ura!y an# to ma%e sure the items on the tray mat!he# e.a!tly "hat the meal
ti!%et sai#+ About 4 out of the 18 trays /02212 ha# missing items on them+ - ma#e sure
before the Ambassa#or too% the tray to the floor that all of the missing items "ere on
the tray+ This "as a goo# obser'ation be!ause the trays "ere not perfe!tly fille# "ith
all of the !orre!t items$ "hi!h is something that the tray line nee#s to be a"are of
an# pay !areful attention to before sen#ing the trays off "ith the Ambassa#or+ - ma#e
sure the tray line "as a"are of the missing items an# they be!ame more !ons!ientious
of !arefully rea#ing the meal ti!%et an# pla!ing the !orre!t items on the tray+
There "ere a fe" #ifferent employees "or%ing throughout the time of my
obser'ation an# not e'ery single tray is going to be perfe!t$ but that is "hat
&ran#'ie" )utrition *er'i!es nee#s to strongly aim for "hen it !omes to satisfying the
patients in the hospital+ ,art of testing patient tray a!!ura!y "as to see if any of the
fee#ba!% from patients about )utrition *er'i!es "as base# on other possible fa!tors
than ust a temperature issue+ All things !onsi#ere#$ - re!ei'e# no !omplaints about
missing !on#iments or items on any of the patient trays "hen - #i# patient roun#ing+
Although there "ere no !omplaints$ the tray line still nee#s to be fully a"are of tray
a!!ura!y in or#er for the patients to ha'e a high 3uality hospital stay at &ran#'ie"+