About

This Course
As one course among many offered in the American Management Associa-
tion's curriculum, How to Manage Maintenance has been designed for the man-
ager whose time is at a premium. It provides self-paced, individualized study;
learning and self-evaluation through in-text exercises.
Edward Hartmann is a registered professional engineer (P E.) and past
president of several chapters of the Institute of Industrial Engineers (IIE). He
has served as director of the Management Division and as chairman of the IIE
Maintenance Task Force. Mr. Hartmann initiated and chaired the 1984 and
1985 International Maintenance Conference and has served on its Program
Committee ever since. He has conducted Maintenance Management and
TPM seminars for business and professional organizations in the United
States and overseas, among them the American Institute of Plant Engineers
(RIPE), the Institute of Industrial Engineers, the Institute for International
Research (IIR), the Norwegian Society of Professional Engineers, CIDES in
South America, and the APRC in Singapore and Malaysia.
Donald J. Knapp graduated in civil engineering from Georgia Tech. After
Navy service, he obtained a graduate degree in industrial engineering at the
University of Southern California. He has worked in aerospace manufacturing,
at Univac, in computer services, data communications, facilities operation and
construction, testing and inspection, plant maintenance, manufacturing sys-
tems, operations management, and information management. He has held such
titles as: engineer, technical supervisor, project manager, director of engineer-
ing, director of plant engineering, director of computer systems, vice president/
sales and marketing, vice president/general manager, and president. He cur-
rently consults in the United States, Canada, South America, Europe, and the
Pacific Rim area. He is a licensed professional engineer (PE.).
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Joseph J. Johnstone, a management consultant specializing in manufac-
turing management and training, was corporate manager of engineering ser-
vices for Armour Foods and Armour Dial before founding Engineering
Management Systems, Inc. Mr. Johnstone has also served as an advisory editor
to Training magazine, a member of the advisory editorial board for Factory
magazine, and a fellow and former national president of the American Insti-
tute of Plant Engineers.
Kenneth G. Ward spent over 20 years in various management positions at
IBM before becoming a vice president of Engineering Management Systems,
Inc., a management consulting firm. Mr. Ward has held numerous leadership
positions in regional and national affairs for the American Institute of Plant
Engineers and has written extensively on engineering and maintenance topics.
The publisher wishes to thank Salvatore T. Cordaro, president, Cord
Associates, and Professor Lawrence J. Mann, Department of Industrial Engi-
neering, Louisiana State University, for their help in reviewing the manuscript
of this course.
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