OCTOBER 2011 P/ID 6036/MEV

Time : Three hours Maximum : 80 marks

PART A (8 5 = 40 marks)
Answer any EIGHT questions.
1. What is modern office?
2. What are the forms used in office?
3. What is mechanisation?
4. Write on planning the work.
5. What is report writing?
6. Write about incentives.
7. What is job analysis?
8. What types of training are suitable for clerical
staff?
9. Who is a supervisor in an office?
10. Write an office chart.
11. What is case study?
12. What is selection?

P/ID 6036/MEV 2
PART B (4 10 = 40 marks)
Answer any FOUR questions.
13. Explain the steps involved in office report writing.
14. Mention different types of reports.
15. Discuss training methods used for office workers.
16. What are the components in job analysis for
clerical staff in an office organisation?
17. Discuss the importance of organisation and
methods.
18. Discuss interview methods.