Whitney Wallace

543 Starr Ave

Eau Claire, WI 54703
217-828-0512
w.wallace@me.com

Professional Experience:

Cashier, Hope Gospel Mission Bargain Center February 14, 2006-Present
Direct a team of up to 7 customer service representatives
Counted, balanced, and handled daily bank deposits of up to $5,000
Have stopped approximately 10 shoplifters
Manage answering phones and directing calls to appropriate parties
Have recently successfully managed team to sort and display 1,000 pieces of clothing daily-6
days a week (Previously was not something we handled)
Make weekly work schedule shifts for my team using Excel
Assisted in hiring process of most recently hired cashier
Often open and/or close store
Responsible for cash at beginning and/or end of day
Direct a team of customer service representatives that range in ages from 20-68
Price items from other departments when department head is unavailable
Work with other department heads and strategize/implement how items should be displayed
Train 1-2 new employees from Mission program weekly
Resolve customer complaints
Developed and implemented clothing and furniture voucher log

Education:

Chippewa Valley Technical College, Eau Claire, WI
Associate Degree
Major: Administrative Professional program
Cumulative GPA 3.74
Expected completion May 2015

GED

Honors & Awards:

Presidents List - GPA above 3.5 every semester
Invited to join Phi Theta Kappa Honor Society
Award for Excellent Leadership (Hope Gospel Mission Bargain Center)

Other Activities:

I volunteered as a Youth Assistant in my church youth group for 2 years. I assisted in planning lessons,
games, and discussions. I also acted as a mentor to a group of 14 teens (ages 12-18).