1

Job Description and Person Specification

BUSINESS MANAGER

JOB DESCRIPTION

Title: Business Manager
Accountable to: Chief Executive and Registrar
Reports to: Chief Executive and Registrar
Location: 83 Victoria Street, London SW1H 0HW
Salary: 42,000 per annum
Contract: 6 month probationary period, after which the position will be
reviewed against agreed objectives and made permanent, if
satisfactory.
Hours of employment: 35 hours per week from 9.00 am 5.00 pm
Line management: Registration & Website Officer, Finance Officer and Administrative
Assistant (subject to change as the organization develops and
increases in size)






















Main purpose of role: To manage the operational business of the organisation,
servicing the Board and its committees and producing financial
reports as required

Chief Executive/
Registrar
Business Manager
1.0 FTE
? Freelance
Case Manager
? Freelance
PR Support
Administrative Officers
2.0 FTE
Finance Officer
0.4 FTE
Executive Chair

2
Main Functions:

The Business Manager has responsibility for:

Ensuring the effective flow of work between the component parts of CNHC,
including servicing of the Board and its Committees
Ensuring compliance with the various legislative and regulatory requirements
affecting CNHC and its activities
Ensuring that the routine day-to-day work of CNHC is managed efficiently and that
effective office systems are established, maintained and regularly reviewed
Managing the website and register and its ongoing development and improvement
Managing the process and contributing to the development of annual plans/reports,
budgets and targets
Establishing measurable standards for all office functions, for example, the timely
and appropriate management of enquiries, both professional and administrative
Developing and implementing Human Resources policies
.
Specific Responsibilities

1. Administration Management
Ensure the CNHC office is effectively managed on a day-to-day basis
Develop and monitor administrative systems
Allocate work to administrative staff, to ensure efficient and timely processing of
applications to join the CNHC Register
Manage the day-to-day use of Information Technology, including managing the
contracts for register, website and IT services including liaising with suppliers
Ensure CNHCs website is updated regularly.

2. Finance
Oversee budgetary management and the production of management accounts and
financial reports
Oversee the production of reports on registration numbers and produce registration
fee income projection reports
Contribute to the development of financial policies and procedures to ensure the
effective management of CNHC
Manage contracts, tendering arrangements and ongoing relationships with suppliers

3. Committee Administration

(A) Governance
Manage the effective and efficient servicing of meetings of the Board, its
Committees, Profession Specific Boards and other associated groups
Co-ordinate working groups and/or committees to ensure effective outcomes in line
with agreed objectives and resources
Prepare agendas in conjunction with Executive Chair, Chief Executive/Board/
Committee Chairs
Prepare minutes to an agreed timetable

3
Prepare quarterly activities and registration reports and other papers for Board and
Committee meetings
Establish and maintain effective systems for monitoring performance against agreed
targets
Produce monthly monitoring reports for the Department of Health
Maintain CNHCs Register of interests for members

(B) Complaints/Conduct and competence processes
Establish and maintain systems and procedures for dealing with complaints and
conduct and competence work
Manage the administrative processes associated with the complaints and conduct
and competence work, including arranging panels and hearings as required

4. Monitoring Business Targets and Planning
Work closely with the Chief Executive to monitor CNHCs performance against
business objectives and targets; use reports from the on-line Register to track
progress against targets and prepare regular reports for the Board and Committees
Contribute to the formulation and dissemination of annual plans, monitor their
implementation and make appropriate changes within areas of responsibility

5. Human Resource Management
Provide supportive and effective leadership management of staff within areas of
responsibility
Ensure that the recruitment, management, training, development and appraisal of
staff is undertaken effectively within areas of responsibility
Ensure that current employment, equal opportunities and health and safety
legislation, together with good practice, are consistently applied within areas of
responsibility

7 Public Relations
Prepare articles for the CNHC website and produce a monthly draft newsletter in
liaison with the Chief Executive, Executive Chair and CNHCs design company
Manage the production of publicity leaflets and other publicity material
Represent CNHC at exhibitions and other events where CNHC has a conference
stand, as required

8 Additional Tasks
Any other duties as maybe deemed suitable to the post, as agreed with the Chief
Executive, and within the context of the contract of employment. Priorities are likely
to vary from time to time.




CJ /MW/MD/KD
18 J anuary 2010

4

PERSON SPECIFICATION


Knowledge, Training and Qualifications

1. Degree or equivalent level of knowledge acquired through experience
and training/development
Essential
2. An understanding and commitment to equality and diversity Essential
3. An understanding of health care regulation Desirable

Experience of

4. managing day-to-day operations and developing and implementing
effective and efficient office systems
Essential
5. managing budgets, preparing cash flow projections and analysing
statistical data
Essential
6. preparing Board papers and servicing committees Essential
7. managing and motivating staff Desirable
8. commissioning and managing work by external suppliers Desirable

Skills

9. Highly numerate with a keen eye for detail and a passion for accuracy
in written and financial reports
Essential
10. Good oral and written communication skills with an ability to engage
effectively with a range of stakeholders, both within and outside the
organisation
Essential
11. Discretion in the handling of politically sensitive and confidential
information
Essential
12. Ability to use standard Microsoft packages (including Word, Excel,
Powerpoint, Outlook) and other database packages
Essential

Other attributes

13. Flexible attitude to working environment and ability to work as part of a
small and dynamic team
Essential
14. Ability to work on own initiative and to be proactive in developing and
improving the administration functions of CNHC
Essential



CJ /MW/MD/KD
18 J anuary 2010