CI TY OF CARMEL-BY-THE-SEA POLI CE DEPARTMENT

Post Office Box 600, Carmel, California 93921 Ph:831-624-6403 Fax:831-624-4296

MEMORANDUM

TO: JASON STILWELL, CITY ADMINISTRATOR

FROM: MICHAEL CALHOUN, DIRECTOR OF PUBLIC SAFETY
PAUL TOMASI, COMMANDER

DATE: 08/19/14

REF: RESPONSE SUMMARY REPORT FOR JULY

Summary of Carmel Fire Ambulance July Calls for Service
AMBULANCE PERFORMANCE MEASURE

% of Code-3 ambulance calls within CBTS with a response time of 5 minutes or less from dispatch to arrival.
100%

102 total calls for service
59 calls for service in CBTS Average response time: 3:12 min.

3 calls with a response time over five minutes in CBTS- ( 0 - Code 4 calls with a response over 5 min) 100%
CF-14-0607 Santa Fe & 4th (5:00 min) response to lift assist
CF-14-0610 Lincoln & 13th (6:00 min)call at 1:47 am for lift assist.
CF-14-0656 Camino Real & 10th (7:31 min) call at 3:49 am for fire alarm service call.
CF-14-0696 Casanova & 13th (8:16 min) call at 12:14 pm (town was busy; slowed response time) lift assist

NOTES:

Ambulance replaced their old stretcher through the Capital Improvement Plan with a new hydraulic stretcher.
____________________________________________________________________________
Summary of Monterey Fire July Calls for Service
FIRE PERFORMANCE MEASURE
% of Code-3 fire calls within CBTS with a response time of 5 minutes or less from dispatch to arrival. 98%

66 total calls for service in CBTS Average response time: 3:10 min.
46 total code-3 calls

7 calls with a response time over five minutes in CBTS- (1 Code 3 calls w/ response over 5 min.) 98%
14-0003998: Medical Call; (12:14 min) confusion with directions through fire comm. Fire engine went to wrong
address.

NOTES:
Long response resulted in a complaint by victim. This was addressed and determined to be a result of poor
direction given by Fire Comm. House is a frequent customer of Fire/Ambulance Service. Crews have been
made aware of the location for any further calls.

Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 36
131 Passenger vehicle fire
14-0003941 7/16/2014 16:36:07 16:38:22 0:02:15 8TH JUNIPERO
Subtotal 1 0:02:15
3111 Medical Call No Aid Given
14-0003651 7/2/2014 17:46:44 17:49:30 0:02:46 OCEAN SANTA FE
14-0003696 7/5/2014 1:21:22 1:24:25 0:03:03 OCEAN SANTA FE
14-0003724 7/6/2014 5:31:32 5:35:10 0:03:38 8TH JUNIPERO
14-0003864 7/12/2014 15:35:37 15:41:33 0:05:56 * 11TH SAN ANTONIO
14-0003931 7/16/2014 1:25:12 1:28:20 0:03:08 MONTE VERDE OCEAN
Subtotal 5 0:03:42
321 EMS call, excluding vehicle accident with injury
14-0003621 7/1/2014 11:23:22 11:24:40 0:01:18 5TH JUNIPERO
14-0003629 7/1/2014 15:33:21 15:35:06 0:01:45 6TH MISSION
14-0003648 7/2/2014 15:41:34 15:44:11 0:02:37 5TH SAN CARLOS
14-0003719 7/5/2014 18:51:58 18:54:56 0:02:58 8TH SCENIC
14-0003723 7/6/2014 1:47:27 1:53:07 0:05:40 * 13TH DOLORES
14-0003725 7/6/2014 6:31:00 6:34:05 0:03:05 5TH TORRES
14-0003741 7/7/2014 0:16:16 0:20:28 0:04:12 8TH CAMINO REAL
14-0003745 7/7/2014 8:53:10 8:56:47 0:03:37 13TH DOLORES
14-0003751 7/7/2014 16:16:11 16:16:11 0:00:00 6TH MISSION
14-0003770 7/8/2014 15:05:19 15:06:03 0:00:44 6TH SAN CARLOS
14-0003788 7/9/2014 7:06:39 7:09:59 0:03:20 13TH LINCOLN
14-0003794 7/9/2014 11:54:31 11:58:01 0:03:30 11TH CARMELO
14-0003851 7/12/2014 0:52:27 0:55:26 0:02:59 LINCOLN OCEAN
14-0003862 7/12/2014 14:36:01 14:38:53 0:02:52 13TH MONTE VERDE
14-0003887 7/13/2014 18:47:39 18:49:36 0:01:57 5TH DOLORES
14-0003890 7/13/2014 20:23:08 20:24:20 0:01:12 MISSION OCEAN
14-0003894 7/14/2014 0:01:57 0:04:32 0:02:35 8TH LINCOLN
14-0003998 7/19/2014 21:59:45 22:11:59 0:12:14 * 4TH GUADALUPE
14-0004001 7/20/2014 10:50:28 10:53:36 0:03:08 8TH SCENIC
14-0004003 7/20/2014 11:57:08 11:59:50 0:02:42 3RD JUNIPERO
14-0004059 7/23/2014 8:47:36 8:48:25 0:00:49 7TH MONTE VERDE
14-0004091 7/24/2014 14:06:10 14:08:18 0:02:08 5TH SAN CARLOS
14-0004101 7/24/2014 23:10:27 23:13:00 0:02:33 MONTE VERDE OCEAN
14-0004138 7/26/2014 15:01:11 15:03:13 0:02:02 MONTE VERDE OCEAN
14-0004144 7/26/2014 19:06:42 19:06:44 0:00:02 6TH MISSION
14-0004146 7/26/2014 20:12:13 20:14:03 0:01:50 JUNIPERO OCEAN
14-0004159 7/27/2014 15:28:33 15:30:44 0:02:11 7TH LINCOLN
Average Response Time
Average Response Time
RESPONSE SUMMARY REPORT BY INCIDENT TYPE

27060 CARMEL-BY-THE-SEA

Alarm Date From: 7/1/2014 To: 7/31/2014
INCIDENT DATE ALARM ARRIVAL RESPONSE STREET
Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 37
14-0004182 7/29/2014 6:13:50 6:16:31 0:02:41 8TH SAN CARLOS
14-0004197 7/29/2014 22:52:49 22:54:55 0:02:06 5TH JUNIPERO
14-0004228 7/31/2014 16:09:56 16:12:56 0:03:00 4TH MONTE VERDE
Subtotal 30 0:02:44
322 Motor vehicle accident with injuries
14-0003623 7/1/2014 10:22:46 10:25:21 0:02:35 10TH SAN CARLOS
Subtotal 1 0:02:35
412 Gas leak (natural gas or LPG)
14-0003926 7/15/2014 17:48:51 17:51:50 0:02:59 6TH PERRY NEWBERRY
Subtotal 1 0:02:59
413 Oil or other combustible liquid spill
14-0004067 7/23/2014 16:19:14 16:22:23 0:03:09 7TH MISSION
Subtotal 1 0:03:09
422 Chemical spill or leak
14-0003665 7/3/2014 10:59:43 11:03:12 0:03:29 9TH MISSION
Subtotal 1 0:03:29
445 Arcing, shorted electrical equipment
14-0003703 7/5/2014 10:28:03 10:31:15 0:03:12 5TH MISSION
Subtotal 1 0:03:12
510 Person in distress, Other
14-0003714 7/5/2014 16:40:17 16:44:27 0:04:10 4TH SANTA FE
Subtotal 1 0:04:10
521 Water evacuation
14-0004017 7/21/2014 9:33:46 9:37:08 0:03:22 4TH GUADALUPE
Subtotal 1 0:03:22
522 Water or steam leak
14-0004030 7/21/2014 19:19:31 19:22:25 0:02:54 3RD JUNIPERO
14-0004249 7/31/2014 18:42:27 18:49:14 0:06:47 * 11TH SCENIC
Subtotal 2 0:04:50
551 Public service assistance, Other
14-0003886 7/13/2014 15:56:48 15:58:30 0:01:42 11TH SAN ANTONIO
14-0004042 7/22/2014 13:04:02 13:08:24 0:04:22 2ND SANTA FE
14-0004151 7/27/2014 13:33:18 13:37:35 0:04:17 3RD SANTA RITA
Subtotal 3 0:03:27
552 Police matter
14-0003937 7/16/2014 11:51:53 11:55:15 0:03:22 1ST JUNIPERO
Subtotal 1 0:03:22
553 Public service
14-0003646 7/2/2014 10:22:20 10:25:32 0:03:12 4TH SANTA FE
14-0004219 7/31/2014 7:23:47 7:27:15 0:03:28 4TH CARMELO
Subtotal 2 0:03:20
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 38
554 Assist invalid
14-0003628 7/1/2014 15:21:22 15:21:59 0:00:37 JUNIPERO 5TH
14-0003841 7/11/2014 14:39:17 14:44:33 0:05:16 * 11TH SAN ANTONIO
14-0004035 7/22/2014 3:53:49 3:56:24 0:02:35 11TH SAN ANTONIO
14-0004222 7/31/2014 12:14:56 12:24:51 0:09:55 * 13TH CASANOVA
Subtotal 4 0:04:36
611 Dispatched & cancelled en route
14-0003835 7/11/2014 8:32:00 8:37:00 0:05:00 4TH SAN ANTONIO
Subtotal 1 0:05:00
621 Wrong location
14-0003659 7/3/2014 9:49:28 9:53:21 0:03:53 SANTA FE
Subtotal 1 0:03:53
622 No Incident found on arrival at dispatch address
14-0003636 7/1/2014 19:00:07 19:00:22 0:00:15 4TH CASANOVA
14-0003909 7/14/2014 19:15:00 19:18:51 0:03:51 RIO SANTA LUCIA
Subtotal 2 0:02:03
735 Alarm system sounded due to malfunction
14-0003891 7/13/2014 21:00:39 21:02:32 0:01:53 OCEAN SAN CARLOS
14-0003893 7/13/2014 22:01:05 22:03:13 0:02:08 OCEAN SAN CARLOS
Subtotal 2 0:02:00
736 CO detector activation due to malfunction
14-0003958 7/18/2014 3:50:49 3:57:33 0:06:44 * 10TH CAMINO REAL
Subtotal 1 0:06:44
743 Smoke detector activation, no fire - unintentional
14-0003849 7/12/2014 0:02:49 0:07:01 0:04:12 CARMELO OCEAN
14-0004198 7/30/2014 1:07:01 1:09:28 0:02:27 4TH CARPENTER
Subtotal 2 0:03:20
745 Alarm system activation, no fire - unintentional
14-0003784 7/9/2014 0:42:40 0:45:40 0:03:00 3RD JUNIPERO
14-0003836 7/11/2014 9:33:43 9:35:47 0:02:04 MISSION OCEAN
Subtotal 2 0:02:32
TOTAL 66 0:03:10
* Over 5 minute responses:
14-0003864 Code 2 response, non emergency.
14-0003723 Code 2 response, non emergency.
14-0003998 Confusion with directions caused a wrong turn to be made.
14-0004249 Code 2 response, non emergency.
14-0003841 Code 2 response, non emergency.
14-0004222 Code 2 response, non emergency.
14-0003958 Code 2 response, non emergency.
Average Response Time
Average Response Time
Average Response Time
Average Response Time
Average Response Time
TOTAL AVERAGE RESPONSE TIME
Average Response Time
Average Response Time
Average Response Time
Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 39
Type of Call Number Average Response Time
Fire 1 2:15
EMS 35 2:52
Rescue 1 2:35
Hazardous Condition 4 3:12
Service Calls 18 3:50
Severe Weather 0 0:00
False Call 7 3:13
Total Responses 66 3:10
Total Code 3 Calls: 46
Response Times for Code 3
Calls 5 minutes: 98%
Response Summary Report by Incident Type
CARMEL-BY-THE-SEA
JULY 2014
CITY OF MONTEREY - FIRE DEPARTMENT
Fire
2%
EMS
53%
Rescue
2%
Hazardous
Condition
6%
Service Calls
27%
Severe Weather
0%
False Call
11%
Fire
EMS
Rescue
Hazardous Condition
Service Calls
Severe Weather
False Call
Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 40
Agenda Item: 7.C
City Council Agenda Sept 9, 2014
Page 41
CITY OF CARMEL - FIRE AMBULANCE DEPARTMENT
JULY 2014
Response Summary Report by District Type
District Response
Carmel-by-the-Sea
Carmel Highlands
Cypress Fire Protection
Pebble Beach
Monterey
Total Responses
Percent of Carmel medical calls < Smin
Monterey
Pebble Beach
6%
Cypress Fire
Protection
30%
5%
Number
59
5
31
6
1
102
Average Response Time
0:03:12
0 :08:49
0:05:46
0:07:12
0:04:29
0:04:33
100.00%
Carmel-by-the-Sea
58%
Carmel -by-the-Sea
Carmel Highlands
Cypress Fire Protection
Pebble Beach
Monterey