Value Stream Mapping

Aim: Create a picture of the system of processes from beginning to end. Improve the value
Added process through step-by-step review and identification of connections, activities,
information, and flow.
What is a value-stream map?
A hands-on tool to show workflow, information flow, and value using process cycle time and
first time uality metrics of ! complete and ! accurate.
"rovides a system perspective to increase value and eliminate waste.
COMPLETE THIS POCESS WITH A! I!TE"ISCIPLI!A# TEAM
CLOSEST TO THE POCESS
Inter$is%iplinar& Team Mem'ers
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(. Clarify process to improve
-e aim to improve the process of
.eginning
of process
/nd of
process
Che%)list:
A. Clarify Aim
.. Create 0igh 1evel 2lowchart of process
C. Add information and data flows
3. Identify customer and supplies hand-offs
/. "erform observational walk
#. 4ote customer5supplier,
%. 6easure time of each step and total cycle time of process
2. 3etermine delivery and uality reuirements
7. 3esign 1/A45improved process
Value Stream Map E*amples
High Level +l,- Chart E*ample
8 %**+, 9rustees of 3artmouth College, 7odfrey '5#&5*+
CIS CIS
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"epl,&ment +l,- Chart E*ample
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Paper
/. 6ake a 0igh level flowchart of the process. Include all steps reuired to deliver a service or product. 2ocus on the C:;;/49 process of how work is done. A second option is to create a deployment flowchart which clarifies roles and functions.
S&m',l 0e&:
.egin ,r En$ Pr,%ess
A%tivit& step
"e%isi,n p,ints
Waits an$ $ela&s
Pr,%ess 1l,- $ire%ti,n
2n%lear
3. Identify and note customers and suppliers
connections for each step in diagram.
-hat is the customer<s need=
-ho supplies what to whom=
0ow does each customer make a reuest=
0ow does each supplier respond=
0ow does a supplier do his5her other work=
-hat problems e>ist and what problems are
solved= .y whom, when, where, and how=
4. 3escribe delivery and uality reuirements.
3etermine key uality indicators.
5. "erform a value-stream waste observational walk
through the process steps?
@ 2ollow movement of patient or product
@ 4ote information flow Apaper, verbal, electronicB
@ 4ote inventory
@ Identify how work is triggered in the value stream
@ Identify how each step knows what to do ne>t
AseuencingB
@ Calculate process time, wait time, and #
st
time uality
for process steps and the entire value-stream cycle
A! complete, ! accurate, C defect freeB
Current State Metri%s Current Target
"rocess 9ime Acycle timeB
-ait 9ime
2irst 9ime Duality
! Accurate
! Complete
C of 3efects in "rocess
Create the +uture State
A. :se Lean Principles and 4 Rules for Design to
design an improved flow and process based on the
waste you have identified.
Lean Prin%iples
3o work on time
Identify problems before it<s too late
/liminate waste
;educe reproduction
Emooth workloads with standardiFed processes
.. -hat are the customer reuirements=
C. -here and how will you trigger or seuence work=
3. 0ow will you make work flow smoothly= A;educe
interruptions due to handoffs, delays, ueue or
reworkB
E. 0ow will work progress or delays and problems be
evident= -hat will you measure= -ho will
measure=
4 ules 1,r "esign
#. All work must be highly specified as to content, seuence, timing, location and e>pected
outcome
2. /very customer-supplier connection must be highly specified, direct and there must be
an unambiguous yes-or-no way to send reuests and receive responses
'. 9he pathway for every product and service must be predefined, highly specified, simple,
and direct with no loops or forking
4. Any improvement must be made in accordance with the scientific method, under the
guidance of a teacher, by those closest to the work towards the ideal state.
Pr,%ess Pr,%ess
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Te%hn,l,g& use$ Te%hn,l,g& use$
I! I!
6 6In7 .,* In7 .,*
89ueue: 89ueue:
Wait Time Wait Time
Ver'al In1,rmati,n +l,- Ver'al In1,rmati,n +l,-
Ele%tr,ni% In1,rmati,n +l,- Ele%tr,ni% In1,rmati,n +l,-
e-,r) e-,r)
Material Material
M,vement M,vement
8 %**+, 9rustees of 3artmouth College, 7odfrey (5#&5*+