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Acknowledgements


To list who all have helped me is difficult because they are so numerous and
depth is so enormous. I would like to acknowledge the following as being an
idealistic channel and fresh dimension in the completion of this project.

I take this opportunity to thank the UNIVERSIY OF MUMBAI forgiving me
chance to do this project.

I would like to thank my Principal Dr . ANCY JOSE for her encouragement. I would
like to thank and would heartily like to take this opportunity to express my sincere
gratitude towards my project guide PROF. RUPALI JAIN for her support and
guidance throughout the project.

I am ending this acknowledgement to my parents and all my friends who helped
me directly or indirectly in the completion of my project.

J AY BAGADIA



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CONTENTS

SR NO CONTENTS PAGE NO
1 Executive Summary 3-8
2 Introduction to the new concept of Ecotel
Difference between Normal Hotels and an
Ecotel Hotel
9-12
3 Introduction to Ecotel Hotels in India 13-21
4 Detail study of Ecotel Hotels
5 Globes(Criteria &Inspection) Of Ecotel Hotel
22-24
5 Environment Management Systems in Ecotel
Hotels
Steps in EMS
Implementing EMS A Challenge
Employee Work & Fun Analysis
Marketing
25-33
6 Case Study
ORCHID Hotel- Mumbai
Rodas Hotel- Mumbai
34-52
7 Interview Analysis on Rodas 53-58
8 Conclusion 59-60
9 Bibliography 61



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EXECUTIVE SUMMARY

Hotels are the concept originated in the form of inns. A Hotel can be defined as
an establishment that provides paid lodging, usually on a short-term basis. In
India, the word may also refer to a restaurant since the best restaurants were
always situated next to a good hotel. The cost and quality of hotels are usually
indicative of the range and type of services available. Due to the enormous
increase in tourism worldwide during the last decades of the 20th century,
standards, especially those of smaller establishments, have improved
considerably. Hotels are independently assessed in traditional systems and these
rely heavily on the facilities provided.

There are hotels which are environment friendly and doesnt cause much harm
to the environment which are known as Ecotel Hotels. Over here the Ecotel
Hotels are defined as a hotel or accommodation that has made important
environmental improvements to its structure in order to minimize its impact on
the environment. These hotels are also termed as Eco-Friendly hotels.

This project report contains all the vital information about Ecotel hotel right from
its functioning to its contribution towards the environment. It tells us about the
hotels and the 5 globes the Ecotel hotel acquires and many more in easy words a
detail analysis regarding the Ecotel hotels. Ecotel hotels give more emphasis to
customer satisfaction and concern for environment rather than profit
maximization. The hotel does earn a very good amount of profit but at the same
time show concern to the environment.
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RESEARCH METHODOLOGY

This project is the mixture of theoretical as well as
practical knowledge. Also it contains ideas and
information imparted by the guide. This project report
contains all the vital information about Ecotel hotel right
from its functioning to its contribution towards the
environment.
The major steps involved in marketing research process are:
1. Formulation of problem:
A problem well define is half solved. To identify research problems are of 3 types:
Overt difficulties: are those which are not hidden.
Latent difficulties: Which are not so hidden but if not checked would soon
become evident.
Unnoticed opportunities: once the 2 or more problems are identified the
next is to decide which of the problem is to be selected.
Formulation of problem:
Unit of analysis: The study of Ecotel Hotel as a business, its characteristics,
problems, functional areas, growth etc.
Time and space boundaries: The study of Ecotel Hotel working in India from
its existence in India till today.
Characteristics of Interest: To understand the workings and business
practice of Ecotel Hotels.

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2. Choice of Research Design:
It is a Descriptive Research which is undertaken to know and understand the
characteristics of Ecotel Hotel. The collected data are of secondary type. The
collected data is framed in a presentable and analytical form.

3. Determining source of data:
The data presented are both of primary and secondary type.
Primary sources
The primary data collection was really interesting. A visit to Hotel Rodas was
made regarding the project. Through the G.M. of Rodas a detail research and
analysis of working of Ecotel Hotel was known more in depth.
Secondary sources
The secondary data was collected from newspapers and magazines as well as
Internet surfing. After meeting the G.M of Rodas and collecting data, proper
analysis was made regarding the project. Book referred are Service Sector
Management by S M Jha.


4. Designing Data Collection Forms:
Observation: The data are collected through own observation. The observation
and data are recorded faithfully and accurately.


5. Organizing and conducting the field survey:
The research is organized and conducted by interviewing the respondents.
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6. Processing and analyzing the collected data:
The collected data is presented in analyzing form through tabular form and pie
digrams.

7. Preparing the Research report:
The objectivity, coherence, charts and diagrams are used freely to express clarity
in the presentation of ideas and research.


8. Conclusion:
The project started with sorting all the raw data and arranging them in perfect
order. To add value to the project and to understand the practicality, I have
visited some Ecotel hotels who are the best ones in hospitality business.











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RESEARCH DESIGN

Objective of the Study

To maintain Ecological sustainability
To contribute to conservation
To make provision for environmental training programs
To incorporate cultural considerations
To depend on the natural environment
To make provision for an economic return to the local community

Significance of the Study

Ecotel is a new concept in hospitality that claims to work for environment
protection and preservation. All eco-certified hotels must pass a detailed
inspection and satisfy stringent criteria designed by environmental experts. The
Ecotel certification process requires undercover inspections and staff interviews.
The purpose of learning about Ecotel is that in this age where global warming has
been a cause of concern in the world. This can be a solution/measure taken up by
hotel industry to come in terms with the environment. Ecotel hotels are also said
as hallmark of environment sensitive hotels. ECOTEL is a great concept that any
Hotel should be after.
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Scope of the Study

The concept of Ecotel has become more popular and many hotels all around the
globe are turning towards Ecotel. In the near future may be all the hotels would
turn into an Ecotel. The first Ecotel certified hotel was hotel New York VISTA in
the year 1994. MR VITHAL KAMAT of KAMAT GROUP OF HOTELS brought the
concept of Ecotel to INDIA through his hotel known as Hotel Orchid. Hotel Orchid
was the first Ecotel certified hotel not only in MUMBAI and INDIA but also in ASIA.

Findings

It can be stated that Ecotel hotels can help contribute to the environment
balancing in very easy ways .In todays world lot of hotels have shifted from
normal hotels to ecotel hotels. Thats is the reason it helps in ecological balance
as the ways and practice as justified would rather help curb global warming and
maintain stability to the environment. We can see the fact that more than
emphasizing on profit maximization, emphasis is given more on customer
satisfaction and concern for environment.

Limitations

1. I have focused more on Ecotel hotels than any other aspect of hospitality
industry
2. And I have made my study limited by explaining the working of only two
Ecotel hotels.
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INTRODUCTION TO THE CONCEPT OF ECOTEL HOTELS

Ecotel hotels are defined as a hotel or accommodation that has made important
environmental improvements to its structure in order to minimize its impact on
the environment.

Traditionally these hotels were mostly presented as Eco Lodges because of their
location, often in jungles, and their design inspired by the use of traditional
building methods applied by skilled local
craftsmen in areas such as Costa Rica and
Indonesia.
Today the term has developed to include
properties in less natural locations that have
invested in improving their green credentials.

The correct definition of an Eco Hotel is a property that fills a majority of the
following Criteria:
Dependence on the natural environment
Ecological sustainability
Proven contribution to conservation
Provision of environmental training programs
Incorporation of cultural considerations
Provision for an economic return to the local community

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Ecotel hotels are also said as hallmark of environment sensitive hotels.
Each of the hotels applying for the Ecotel certification need to fulfill certain
criteria and the norms set by the authorities before they are awarded the Five
Globe Certification Award. The five criteria for Ecotel certification which needs to
be fulfilled are:
1. Environmental Commitment
2. Solid Waste Management
3. Energy Efficiency
4. Water Conservation
5. Employee Environmental Education & Community Involvement
Incidentally, the Five Globe Ecotel Certification Awards have been given to a few
select hotels the world over. In Asia, the first Five-Globe Certification award went
to the Orchid Hotel, Mumbai.










No man is truly great who is great only in his lifetime. The test of greatness is the page of
history- William Hazlitt
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Difference between:


NORMAL HOTELS ECOTEL HOTELS

MEANING: A hotel is an
establishment that provides paid
lodging, usually on a short-term
basis



Ecotel hotels are defined as a hotel
or accommodation that has made
important environmental
improvements to its structure in
order to minimize its impact on the
environment. In other words Ecotel
hotels are also said as hallmark of
environment sensitive hotels.


MAIN AIM: The main aim of hotels is
profit maximization with customer
satisfaction.



The main aim of ecotel hotels is to
build a healthier environment along
with profit maximization and
customer satisfaction. They give
more emphasis on environment
friendly aspects.



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PRODUCTS USED: Hotels mostly
prefer branded products in order to
build their image.


Ecotel hotels use products that are
environment friendly and cause
minimal harm to the environment

WASTE MATERIALS: The waste
which is generated in hotels, is
thrown away as garbage


In Ecotel hotels the waste which is
generated, is segregated as dry and
wet garbage and is recycled and
used properly.

CONSTRUCTION OF HOTEL: The
construction of a hotel is in a way to
give posh look.


Ecotel hotels are constructed
keeping in mind their eco norms.


EFFECT ON ENVIRONMENT: Normal
hotels indirectly cause harm to the
environment


Ecotel hotels are also called as eco-
friendly hotels as they help in
ecological balance


Many of life's failures are people who did not realize how close they were to success when
they gave up. - Thomas A. Edison


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ECOTEL HOTELS IN INDIA

I. IN MUMBAI:

HOTEL LOTUS SUITES:
The Lotus Suites-Mumbai is distinctly located in the heart of Mumbai's new
commercial center and in close proximity to the International airport in Mumbai,
there by making it easily accessible to the ever-expanding commercial hub in and
around MIDC, Sakinaka, Powai as well as the loads of International business
travelers that throng the Mumbai city.
This new venture owned by the Kamat Group of Hotels and managed by one of
the leading companies in the hospitality industry, Concept Hospitality Limited,
boasts of 183 rooms including standard rooms, studios and Suites, which have
been aesthetically designed keeping in cognizance with the ECOTEL principles.
While maintaining a tradition of guest appreciation and concern for the
environment, the hotel has also put a priority on health with its state-of-the-art
fitness center, to help the fast-paced corporate buffs stay fit and relaxed, and
rejuvenate their energy.
In addition, Lotus Suites offers one of the best amenities in a room like tea/coffee
maker, mini bar, in-room internet connectivity, two telephone lines, designer
bathroom facilities, colour television and cable service. Lotus Suites, like most
international sophisticated Business Hotel, provides you with a trendy, vibrant,
dining experience, a high-tech venue for conferences and banquets, secretarial
service, travel desk, round-the-clock room service, thus making it a complete
experience and not just a stay.
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Advantages to be at Lotus Suites:

1 Strategic Location: It is close to the Domestic and International
Airports,Accessible to Commercial hub like Bandra-Kurla Complex, MIDC, SPEEZ,
NSE Exhibition Centers & easy access to theatres, entertainment and shopping.
2 Internet Service: Wireless Internet service is powered by Adino
Telecom Ltd. is a joint venture between ONIDA and ENKAY TELECOM, which
provides complete fixed broadband wireless access solutions. The wireless
Internet service is available at guest rooms, conference rooms, banquet hall,
restaurant and business center in Lotus Suites.

3 Swimming Pool

4 Complimentary Airport Transfers.

5 A Travel Desk For Onward Arrangements

6 Same Day Laundry/Dry Cleaning Service.




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II. IN DELHI

UPPALS ORCHID:

Uppal's Orchid is one of the most innovative and eco-friendly hotel in the Capital
city of India. Here you live with nature and Enjoy a luxurious stay along with the
great satisfaction that you have acted as conscientious citizen of the world
contributing your mite in preserving the delicate ecological balance. Come to one
of the Best hotel in New Delhi, the Capital of India and enjoy the warmth and
traditional Indian hospitality with all the modern world-class comforts and luxury.
Uppal Orchids is a class in itself and maintains a distinct edge over other hotels in
terms of hospitality, environment and dining facilities. Set near the international
airport, it's the most easily accessible place to feel at home once you reach India
or Delhi from outside. This hotel has a beautiful exterior in contemporary style
and a very charming interior decorated in style and artistic taste. Here you will
come across a sophisticated cosmopolitan culture along with a dedicated service
to make your stay as comfortable as possible. Its exquisite ambience and beauty
will enthrall you and make your tour to India one of the most memorable
experiences of your life. You can also taste authentic Indian delicacies in
comfortable setting or choose from a wide range of Indian, Magalia, continental
and Chinese dishes and a good variety of drinks. It is not just a great place to stay,
but equally great place to eat, drink and have loads of funs. The hotel has good
business and banquet halls facilities and a fine arrangement of recreation for the
guests.
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III. IN KERALA

HARITHAGIRI

Located in the heart of Kalpetta town in the serene surrounding of Wayanad,
Harithagiri Ecotel is the right place to cool your mind and body. The stay here is
unforgettable as the elegant, luxurious and cozy interiors and bedrooms take
comfort to yet another level. Wake up with the sweet songs of birds that sing for
you and feel the cool, spicy morning breeze. Breathe the refreshing, mist washed
air of nature's own landscape 1000 meters above sea level.
Business group activities are steered by a dynamic visionary Mr. V.M.
Radhakrishnan as Chairman and he is assisted and supported by a very strong
team of highly experienced professionals.
Hospitality business is the groups prime area. It has a chain of hotels in different
parts of the State at the catch-points of the international tourists. Harita Hotel &
Ayurvedic Village a hotel complex at Kalpetta, Kerala is one among those.

The Mission
Passionately committed to extending warm and affectionate hospitality to the
guests either domestic or international and by continued improvement of quality
of service they are delighted.
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IV. IN CHENNAI

RAIN TREE HOTEL:
South India's first Five-Star Ecotel Hotel. The Rain Tree , is an innovative, socially
conscious concept, a hotel that is committed to enhancing the guest experience
while setting a new standard of environmental responsibility. This is done by
conserving natural resources, educating and enlightening staff, and cultivating
relationships with the community - all while
hosting the guest in an unparalleled
atmosphere of comfort and style .With a
constant desire to innovate and a tradition
of crafting warm and inviting surroundings,
Ceebros has set its sights on the hospitality
industry - with the aim of bringing
something new and exciting to Chennai's
hospitality arena.
Its also the Fifth in India to be awarded an ECOTEL certification. The ECOTEL
collection is a group of International Inns, Hotels and Resorts that define the
concept of environmental responsibility in the hospitality industry. We at the
hotel practice to Save Energy, Water, Segregate Waste, Train the Employees to
protect the Environment and create awareness among the community towards
Environmental Responsibility. Guest awareness is also a priority in this
Environmental Responsibility

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V. IN GOA

YOGAMAGIC CANVAS:



Yogamagic Canvas Ecotel Goa is tucked at the edge of a Goan village and is an
eco-chic retreat, Yogamagic Canvas Ecotel Goa where you spend the quiet of the
day in Vedic inspired tents and some healing reiki sesions.

An eco-chic retreat, Yogamagic Canvas Ecotel Goa is two kms form the north Goa
beaches and teeters on the edge of a rural village surrounded by golden rice
paddy fields with perfect views of the sunrise and sunset. Seven tents, each
individual and spacious in white canvas, lined with hand block rinted cotton in the
seven different colours of the chakras (energy centres) in the human body
(according to ancient Vedic tradition) become your haven for the duration of your
sojourn.

The property was originally rented in 2003 with a 12- year plan in mind to build
and develop a unique eco-hotel combining luxury and alternative technology with
nature to create a nurturing environment for the practice and teaching of yoga
whilst providing an ideal platform for rest recovery, healing and well being. The
6000 square meters of land is, almost an island, surrounded on two sides by a
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creek with paddy fields beyond, more paddy fields to the west and a coconut
grove to the north. The land was wild and barren save for a dozen mature (50
years plus) coconut trees and an old well by the remaining plinth of a house long
gone. The first two seasons were spent developing the eco hotel designing and
erecting luxurious Rajasthani hunting tents, sourcing panels to provide solar
power for the lighting in each tent and the pathways, experimenting and
perfecting the eco-waste management system for the natural composting toilets.
Yoga magic Canvas Ecotel Goa tents feature solar halogen lighting, natural
composting toilets and waste management using EM (effective micro organisms).
The hot showers get their heat directly from the sun, where possible buildings are
constructed from locally sustainable materials such as mud, clay, stone, bamboo,
jute, wood, palm , leafs and cowdung.

Yoga magic Canvas Ecotel Goa food is imaginative, unique and healthy using the
finest spices, fresh coconuts and lots of love. Organic vegetables, healing plants,
herbs, fruits, nuts and spices are all grown in and around Yoga magic Canvas
Emote Goa. Invitged to breakfast,that is whipped up with only home grown
ingredients and divine on the taste buds. To cool you off is a drink of pineapple
and mint, very refreshing followed by mueseli with fresh fruit. And the delicious
eggs scrambled with coriander, is a taste that comes from eggs that are home
grown reveals Juliet Leary who with Phil Dane runs Yogamagic Canvas Ecotel Goa.




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VI. IN KOLKATA

FLOATEL HOTEL:

The Hotel, a 4 star world class urban resort,
floats on the River Hooghly only a hundred
yards from the shore. The Hooghly river is a center-point of Indian history and the
Floatel is on the Hooghly today, between the two Howrah Bridges, brings back
that history in its splendor, a time when Calcutta was in her finest glory.
The 61 room Floating Hotel is based on the concept of combining the best
qualities of a luxury cruise ship with the beauty of a world-class hotel
permanently anchored in the City Centre of Calcutta. The land along the Floating
Hotel consists of a promenade walkway by the river (the only one of its kind in the
city), a beautifully landscaped garden, centrally air-conditioned reception areas,
open air banquet halls (ideal for weddings, book-launches, music concerts or
business parties), a promenade deck (ideal for parties, events, celebrations,
meetings). All in all, The Floatel is the only City Centre Urban Resort in India. The
Floatel is one of the properties of Manor Floatel Limited,Calcutta.

India's only Floating Hotel has been conceived, designed, constructed and built in
Calcutta by Mr. Manab Pal, Managing Director, Manor Floatel Limited who
worked tirelessly for many years and against huge odds to create an exquisite
unique river-front environment in Calcutta because he strongly believed that a
city as progressive in its ideas as Calcutta, needed a hotel as unique and
spectacular as The Floatel.
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Safety Details and International Standards of Floatel:

Facilities at the Floating Hotel complex conforms to the criteria laid down
by Department of Tourism for a 4-star category accreditation.

The shore and The Floatel is connected by a specially designed (internatially
accredited and tested) gangway which get adjusted to the change in the
water level at high and low tides.

The model followed for the Floatel is based on conceptual design of
"Coastal Vessels" which are moored in various cities of Europe. None of the
Coastals have self propulsion. Whereas European Floatels are moored in
the sea, The Calcutta Floatel is moored in The River Hooghly.

The design of the Floatel has been made with the following criteria:

1. Fully loaded draft not exceeding 6 ft. (about 100% cushion over the lowest
draft available at the location)
2. A tested anchoring and mooring system, which is to be able to withstand all
kinds of tidal currents and bore times.
3. Maximum wind velocities at the location and impact of the same on the air
draft of the Floatel.
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DETAI LED STUDY ON ECOTEL HOTELS:

ECOTEL

- The Hallmark of environmentally Sensitive hotels

The ECOTEL

Collection is an exclusive group of International inns, hotels and

resorts that define the concept of environmental responsibility in the hospitality
industry. All Ecotel certified hotels must pass a detailed inspection and satisfy
stringent criteria set by environmental experts.
The Collection began in 1994 when the New York Vista Hotel re-opened as the
world's first Ecotel certified hotel after the bombing of the World Trade Center.
Since then over 1100 hotels, resorts and inns have applied (but not qualified) for
the certification. Currently, there are only 34 Ecotel hotels in the world, out of
which only 3 are 5-star hotels with the 5-globe certification.

The 5-Globe Ecotel Hotels in the World
1. Miraval, Arizona (this was the first certified 5 globe Ecotel in the world. Its
re-certification is pending)
2. Hilton Tokyo Bay, Japan
3. The Orchid, Mumbai
4. The Benjamin, USA
5. Arco Iris, Costa Rica
6. Lapo Rios, Costa Rica
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5 Globes (Criteria and Inspection) of Ecotel Hotel:

The Ecotel Certification is based on five areas of environmentalism, each of
which is designated by a Globe award. These five areas are referred to as the
cornerstones of environmental responsibility or simply as Globes. These
Globes are:

1. Energy conservation:
This requires the existence of a formalized framework to
actually reduce the energy consumption of the hotel. For
instance, whether the hotel has been designed and
constructed keeping in mind maximum energy
conservation. Factors like whether minimum lighting is
being used.



2. Water conservation:
Evaluates the effective conservation of water in all
departments of the hotel across all levels. The extent to
which water is recycled and utilized is also considered an
important factor. Again, all employees are expected to be
well versed with the water conservation operations of the
hotel.

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3. Solid waste management :
The hotel must effectively recycle and manage waste
wherever generated. Proper systems for collection,
recycling and disposal of these wastes in all
departments of the hotel are a must for the Ecotel
certification. Moreover, all employees of the hotel must undergo training in the
basic solid waste management techniques.

4. Employee environmental education:
Evaluates how involved the employees are in the efforts
of the hotel to contribute towards the environment. The
hotel should have training modules in place for
employees at all levels to familiarize them with the eco-
friendly initiatives of the hotel.

5. Environmental commitment:
The hotel/ resort/ inn must demonstrate the existence of
a formalized commitment towards the preservation and
enhancement of the natural environment. It must,
through all operations, activities and written statements,
communicate its commitment to the environment. For e.g. the mission statement
of the hotel/ resort must mention its environmental dedication. Additionally,
every hotel should have a green team headed by a member of the top
management ensuring that all departments are working in consonance with the
hotels mission of environmental responsibility.
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ENVIRONMENT MANAGEMENT SYSTEMS
- A Tool for Greening the Hotel Industry

Hotel industry, because it sees itself as environmentally "clean", has been
relatively slow to acknowledge the fact that it is the most resource consuming
industry.
One of the most critical elements of becoming an environment-friendly hotel is
the adoption of a new culture that extends throughout the hotel organisation,
and between the hotel and its guest, local community, and even its vendors.
Today, hotels have implemented environmental programs such as water
conservation, composting and maintaining gardens in the city, but it is typically
not done as part of a larger management system, nor is it integrated with other
environmental programs. The EMS can be viewed as the integration of multiple
environmental programs. In fact, environmental programs are typically designed
to address a specific environmental problem or issue such as recycling or
composting solid waste; or are focussed on a specific department such as a linen
reuse program in housekeeping and laundry. In some instances, particularly for
smaller hotels, environmental programs may involve multiple properties, such as
sharing the cost of a bottle for glass recycling, selling the food waste to the
piggery.
An EMS takes the following approach to address its environmental issues (or
aspects as they are referred to in the standards). The core team is formed with
one member from each department of the hotel. The team is co-ordinated by the
Management Representative (MR).

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i. First step is to identify the inflow and out flow of each activity of each
department and then identify the related Environmental aspect and
impact. (under consumption of energy, water, paper, generation of solid
waste, waste water etc.)

ii. Then, an assessment is done to determine what improvements can be
made, how much does it cost, and what type of changes in consumption or
waste generation are expected. The assessment also allows you to establish
a baseline against which changes should be measured.


iii. A hotel sets objectives like reducing water consumption, or reducing solid
waste for the entire property. Each objective is supported by a set of
specific targets, such as introducing towel and linen reuse program by
specific time period say, Dec 31st, or install low-flow taps in guest rooms
and staff locker rooms by Nov 1st.

iv. The individuals, or departments, responsible for achieving the targets are
identified in the action plan. Greatest improvements are made through
changes in staff procedures which are termed as operational control
procedures.


v. Finally, the impact or results, in terms of changes from the baseline, must
be measured and documented. This provides the necessary feedback to
determine whether the EMS is working.
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Benefits through EMS implementation
Environmental awareness among all staff members, contract staff, vendors
and contractors
Adopted pro active approach, so that waste / pollution is prevented or
minimized at the source itself
In spite of having a comprehensive emergency preparedness, EMS helped
in preparing environmental mitigation measures
Reduce the environmental, legislative and regulatory burden
Assisted in setting up and overall maintenance of the system for continual
improvement.

Implementing EMS ISO 14001 - A Challenge
To gain the public image of being certified as ISO 14001Ecotel Hotel becomes a
driving force for the hotels pursuit of the environmental management
standards. Before implementing EMS, hotels did not formally know how their
actions and processes impacted the environment. It was through the rigorous
exercise along with the employees that Environmental Aspect and Impacts of
each department of the hotels was identified. For the significant
environmental aspect, the objectives and targets are set. The focus is on
energy conservation (electricity and LPG). In addition to implementing the
environmental policy, hotels have to comply with the statutory requirements
on environmental protection for hotel industry set by the government .There
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are several areas that different ordinances cover, such as water pollution
control, air pollution. One of the major achievements under EMS was that
emergency preparedness plan was designed for the hotels which is usually
overlooked in smaller properties.
It is believed that EMS can only be successful if it is "experienced" by the
employees. Humans are the critical factor in the system. Accordingly, in the
implementation phase, the first step is to convince and motivate the employees.
The major barrier to implementation of EMS is the lack of human resource rather
then financial ones. It was also true that the environment was not a core business
issue in the hotel and the lack of allocation of resources conspired to keep the
status of environmental issues low on the business.
It is not excessively complicated to implement an Environmental Management
System, but it does require a methodology and strict adherence to a series of
steps, in order to build it on a solid foundation and ensure that it is suitably
adapted to the real situation of the hotel concerned.
Somehow, a way has to be found to give environmental management the same
sort of attention as financial management, marketing management, and human
resources management. Like these, it has to be an integral part of every decision
the hotel makes. It cannot be a specialist area for engineers or legal advisors or
even the public relations department. It cannot be driven by a need to meet the
minimum standards or just to comply with the regulations. Environmental
Management must become ingrained into the hotels very being.


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Input Departments Output
Energy( Electricity, steam
etc),Water ,Running of DG
set, boiler ,Maintenance of
equipments
Engineering

Air emissions ,Noise
generation,Solid waste( Tins
,cans ,cardboards)
Water ,Chemicals ,Energy
(Electricity, Steam)
,Packaging Material(Plastic,
Paper, cardboard)
Laundry

Waste water ,Solid
waste(plastic, paper,
cardboard)
Water ,Raw food material
(vegetables, meat),
Ingredients ,Chemicals( for
washing) ,Energy ( electricity,
LPG, steam)
FNB

Waste water ,Vegetable
scrap, Packaging waste(
bottles, sachets ) ,Left out
food waste
Water(cleaning bathrooms,
mopping) ,Chemicals (
cleaning & polishing)
,Changing of linen ,Keeping
guest amenities
Housekeeping

Waste water ,Soiled linen
,Packaging waste ,Used
cosmetic bottles, soap etc


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An effective EMS can help a hotel assure its guests of its commitment to
environmental management as partners in programs such as recycling, linen and
towel reuse, etc. It can set specific and realistic performance objectives and
targets, and allows the hotel to monitor whether the objectives and targets are
being met or not.
The Indian hotel industry is positioned to reinvent itself in a way that improves
profitability, enhances guest relations, builds bridges into the local communities,
and preserves the natural environment. Over the past two years, this trend has
been translated into results in India in the form of implementing the
Environmental Management System-ISO 14001 in hotel industry. Three hotels,
demonstrate the power of becoming an environment-friendly hotel by adoption
of environ-mental management system (EMS), a comprehensive organisational
approach designed to achieve environmental care in all aspects of operations.
Partnering environmental protection with cost-saving environmental
improvements and best practices, these units represent a model for the hotels in
India and South Asia for environmental assessments and actions, as well as
voluntary environmental audits that can lead to ISO 14001 certification.



You can learn new things at any time in your life if you're willing to be a beginner. If you
actually learn to like being a beginner, the whole world opens up to you. - Barbara Sher
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Employee Work and Fun Analysis:
Modern-day HR training in hospitality gets more humane than ever as it tries to
strike a balance between imparting technical knowledge and emotional support
to employees for them to deal with the work environment better .
Training directors in organizations are keenly looking at identifying the Strengths,
Weaknesses, Opportunities, Threats (SWOT) of employees, which directly
translates into output. Identification of training schedules for employees
therefore becomes crucial to achieve the company's goals. Focus on individuals
then becomes top priority
Organizations have understood that emotional quotient has a strong impact on
the result and it is considered at par with intelligence quotient. Some methods
followed in this regard are:
Feedback session with new employees after the first 10 days
Monthly departmental meetings with staff and general manager
Involvement of staff in monthly HR initiatives
Continuous growth and learning through training and development
Information garnered from the above is evaluated and steps are taken to take
care of the emotional aspect of employees. Seniors, colleagues, guest comments
and general observations by the non-departmental seniors broadly help to
calculate employee potential. Pushpinder Kumar, vice president & general
manager of Uppals Orchid - An Emote Hotel, opines, "Even group (social)
activities help bring out positives about staff like initiative, team spirit, energy
levels, innovativeness, etc. While it should not be seen as if the staff is under
scrutiny all the time, it is certain that in a sector like hospitality, a 24x7 approach
for the 'best' is a must."
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Physical quotient:

Training is also viewed as need-based. Nevertheless, HR activities use various
physical aspects to judge an individuals' capacity (or SW of SWOT). Kumar lists
some outdoor activities that can throw light on vital leads:

Games and sports: Team work
Outdoor training: Exposure to other operations, solution finding
Talent contests: Identifying and utilizing talents of juniors and colleagues
effectively
Dental camp: Personal hygiene
Cafeteria theme lunches: Planning and organization skills
Street cleaning campaigns: Community service

The cross-training requirement for an employee provides vertical as well as
horizontal growth patterns. Such training requirement is also part of the regular
training program me of many organizations. Pushpinder Kumar, vice president
and general manager at Uppal's Orchid - An Emote Hotel, says, "Someone may be
better at communication while another may be good at strategizing and planning.
These aspects are keenly noticed and people are utilized accordingly to get the
best team output."




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Marketing:

Positioning a new hotel in the market place is a very important aspect of
marketing. With spiraling prices and huge costs of development, it has become
mandatory to implement innovative ideas for marketing a hotel. It is equally
important to understand that the development itself is a long process and as such
the hotel industry has a long gestation period. To partly fund the project cost,
some of the projects are designed as multi use projects in which a certain
percentage of the hotel rooms are pre sold, so that the owners have some capital.
The marketing division has devised a unique strategy to market the rooms in
advance and thereby raise funds required for implementation of project and also
underwriting occupancy. Concept Hospitality Limited is aware of the fact that
hotels generally work at 70%-75% occupancy. It is thus imperative to
presell/underwrite 25-30% of the room inventory to ensure 100% occupancy. The
marketing plan has received approval from all professional quarters. The
company has entered into an understanding with Himco (India) Limited for
marketing its hotel project.


Sales & P R

Apart from dedicated sales team for each hotel, we also have Sales & Marketing
Offices in the Metros of Delhi, Mumbai, Kolkata, Chennai, Ahmedabad, Pune and
Bangalore.

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CASE STUDY OF ECOTEL HOTELS

Case Study on Orchid Hotel
The Orchid - An Ecotel Hotel is Asia's first certified eco-friendly five-star hotel and
world's only Ecotel to be certified as ISO 14001. This 245-room hotel is
strategically located adjacent to the domestic airport making it a convenient place
for the business traveler to stay.



The 51 international awards and the recent ISO 14001 certification reiterate the
efforts of The Orchid of being a pioneer amongst environment friendly hotels.

Everything is designed so as to be unobtrusive. The exclusivity of The Orchid is
experienced as soon as one enters the atrium that is serenaded by a 70-foot
indoor waterfall. Around the waterfall, on the first level is the Boulevard, the 24-
hour coffee shop. The beautiful Orchids growing there give you a feel of the truly
Orchid experience. Besides, The Boulevard provides a unique guaranteed time-
bound service aptly called the "Lightening Menu" or the "10 Minute Menu". If the
service is even a minute late, the meal is on the house!
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From the first level to the top most.
Mostly Grills the lovely roof top barbecue restaurant serves modern fusion
cuisine. The setting is a very surrealistic Mexican village with a pool by the side
and the breathtaking view of the airport runway on the other.

And then the piece-de-resistance.
Vindhyas, which many Mumbai gourmets consider the best Indian restaurant in
town, is a unique concept showcasing the cuisine and culture of peninsular India.
Here in a very ethnic temple setting you can experience the intriguing flavors of
nine Indian peninsular states, the folk dance performances only go to serve as the
perfect accompaniments. Abutting Vindhyas is Merlin's Bar. The name itself
conjures images of magical concoctions that will help lift your spirits and unwind,
and what's more Merlins is open till 3.00 am, giving you ample time to enjoy the
magic. At the lobby is The Gourmet Shop, a deli and cake shop.

The hotel just believes in sustainable development and has created an experience
where:

"Deluxe need not disturb, Comfort need not compromise and
Enjoyment need not be insensitive."



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Advantage:

Strategic location:
Close to the Domestic and International Airport
Near the Industrial and Commercial districts
Easy access to theatres, entertainment and shopping.
Courtesy Coach / Car Pick up to and from the airport for arrivals and
departures.
Interactive Television State of the art television systems are installed in
every room. These interactive televisions allow you the facility of checking
your room bills, placing room service orders, and checking your messages. The
interactive television also allows our guest the convenience of checking-out
from the comfort of his room as part of the express check-out facility offered
by The Orchid.
Express Check out
Free Cable T.V
Business Lounge
Room Internet Service The service, provided by Worldroom Connect allows
the business travelers using a LAN-equipped laptop computer to simply plug in
and start working. There is no dial-up access required and no reconfiguration of
the laptop computer or printers.
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Evergreen club:

Customer Relationship Management (crm)

Orchid Evergreen is the Customer Relationship Management (CRM) program at
The Orchid for the guests who are staying with them.

As part of the program the guests who become members of the program earn
points for all eligible spends in the hotel. Once they earn the points they can
redeem the same for rewards like a holiday package to Goa, watches, etc. Or
donate the points earned by them to the "Green Account". The points so donated
will be used for promoting the eco-friendly causes supported by The Orchid. As
part of the same program they have contacted some NGO's to support us and
lend credibility to the drive.







The greatest thing in life is to keep your mind young.- Henry Ford
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Projects undertaken by Orchid

Ask not what the Environment can do for us but what we can do for the
Environment."

Spreading the Message Through Environment Days -

Advanced Locality Management (ALM) Trust 2002
Advance Locality Management (ALM) as the
name suggests is a concept to manage the
locality and its surroundings. Undertaking
projects to beautify the city is doing the
same. As a first step towards it, the garbage
and filth of the area is segregated and
removed with the active participation of local
authorities and citizens. Subsequently various
projects such as building a vermiculture plant, tree plantation drive and other
beautification projects are undertaken.

The CMD of Kamat Hotels (India) Ltd, Vithal Kamat and Chief Secretary,
Government of Maharashtra, C Ranganathan launched The Orchid Advance
Locality Management (ALM) trust. The trust is going to act as a platform for all the
ALMs of the city and is going to guide them to pursue various environment
friendly programmes. The Orchid launches ALM trust, felicitates
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environmentalists on World Environment Day. With the Orchid ALM trust coming
into being, a new dimension would be given to the whole concept of locality
management. Apart from this various seminars and other projects would be
conducted by the trust to educate the citizens. Moreover a team led by the
environment officer of the Orchid would conduct surprise checks on the ALMs
and would award prizes for various projects undertaken by them. Besides that
five ALMs registered with the trust would be awarded.
The trust, which would be actively supported by the government, would help in
inculcating environment consciousness among the citizens of the city. The trust
would also provide support in terms of educating the ALMs.
Besides that an energy efficiency seminar was also conducted for the hotel
industry in the morning. The technical director of Kamat Hotels, P Kannampilly
spoke about the various measures adopted by The Orchid, which has resulted in
saving precious energy.
Commenting on the initiative the CMD of Kamat Hotels, Vithal Kamat said, "This is
yet another programme launched by us to make our contribution towards the
environment". "Recognising people's effort is going to instill a confidence not only
in them, but would also motivate others to do well too", he added.





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Environment Community:

Mega Eco Quiz - October 2004
Over months of conducting weekly eco
quizzes, this day saw winners who were
seated at the hot seat - the mega eco quiz.
This quiz saw 1 winner who withstood the
firing of over 70 questions and several
competitors. Mr. Kailash (engg) was then
bestowed with a cash prize cash voucher of Rs. 750/- for his excellence.

Beach Clean Up - Sept 2004
Post Ganpati immersion we saw vibrant green team members front end the
cleaning up of Juhu beach of all garbage and remains. Hence once again
working towards a cleaner and greener world.

Harvest to Harness Contest 2004
The objective of the contest was to come to a solution for harvesting
rainwater in Mumbai. The contest received 45 entries. Delegates from
Mumbai came in on this day to educate staff and invitees on the
importance of harvesting rainwater and the after effects of drawing water
from the earth resources. The event was jointly organized by The Orchid in
association with Eureka Forbes & Rachna Sansad.

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Eco Skit - 15th august 2004
This day a few team members of
Orchid enacted a skit at Cirkus Cirkus
and brought forward horrifying facts,
of how we destroy our beautiful
world. The Orchid green team along
with our resident guests pledged an oath to protect our earth.

World Earth Day - April 22nd 2004
This day saw an Emote gesture by the
green team members of Orchid.
Nearly 700 Tulsi saplings were
distributed in Seepz, Andheri Kurla &
MIDC encouraging corporate towards
protecting and preserving our mother
earth. Grow more trees was the message delivered and was appreciated
well by friends and corporate alike.

World Environment Day
- Kaun banega eco pati quiz 05th June 2005 - A mega eco quiz with slogan
competition "Kaun Banega Eco Pati" was conducted. This quiz saw ' Eco
Pati' Dr. Chaitali (wellness club) as the eventual winner of cash prize of Rs.
1000/- & departmental team quiz winners comprising of Mr. Ashok (Pur),
Ms. Sagina (HR), & Mr. Nagraj (Stores) were bestowed with a cash prize of
Rs. 1500/- for their excellence.
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No Tobacco Day - May 31st 2004
Over 100 underprivileged children
painted on paper their true feelings of
the ill effects of smoking. At our very own
Cirkus a skit was enacted by them
encouraging all against active and passive
smoking. Mr. Arshad Warsi added
glamour to this day by bestowing the winners with prizes. A day to
remember - the message of no tobacco was translated well.


World Water Day - March 22nd 2004
The essence and importance of water
conservation was announced to all our
neighbors. The green team members
expressed this concern by a gesture of
mineral water bottles being distributed, and
tagged along a strong yet truthful message of
the water conservation to all. On this day the assembled audience of about
100 Mumbaikars came together to save 40,000 litres of water annually.
This translates to a savings of 2 Million Litres of water.


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Initiative taken by Orchid & its benefits on cost saving.

Initiatives and Benefits Cost saving
Installation of metal halide lamps and fittings in
Tennis Court.
- Reduction in electrical load from 32 kWh to 8
kWh.
- Reduction in lamp replacement cost.
- Reduction in manpower cost for handling fused
bulbs
- Improvement in distribution of light.
Rs. 115 per hour
Installation of compact fluorescent lamp
- Replacement of 3000 candle lamps of 25 w in
guest floor corridors, lobby porch & in banquet
area with CFL of 5W.
Rs. 2,00,000 per month
- Installation of a condensing coil in hot water
tank to recover heat from the condensate mainly
from Laundry and installation of plate type heat
exchanger to recover additional heat from the
condensate
Rs.20,000 per month
- Removal of gas-pilot-burners from Kitchen. Rs.8500 per month
- Usage of treated water from effluent treatment
plant for gardening and water cascades.
Rs.17, 000 per month

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Vermiculture


The Orchid practices waste segregation at all levels of
waste output. Thus they are able to segregate the dry waste from the wet. The
wet garbage is then compost at source. Onsite composting pits ensure that they
are able to degrade their wet waste and reuse the compost as organic manure
Further they have also initiated the Nirmalya Composting. All their team members
bring their Nirmalya (flowers offered to deities) which is collected and composted
in a special pit. The Nirmalya that is commonly thrown into the seas is composted
onsite thus not adding onto the existing water pollution.
In all together they have - 7 pits

Sizes of pits are - l -5.5 `, w -2.5 `, ht - 2.5`








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Case Study on Rodas

Rodas Hotel a 3 STAR HOTEL, in India is
among India's largest luxury hotels located in
Mumbai. It is located in the heart of Mumbai,
at Hiranandani Gardens, adjacent to the
beautiful Powai Lake, only 15 minutes away
from the International airport. The Rodas
hotel is a deluxe 36-room hotel. It has well
appointed twin and double bed rooms, each
equipped with T.V., direct dial telephone,
internet connectivity, channel music, mini bar, tea/coffee maker, electronic safe
and individual temperature controls, to ensure that the guest is comfortable.

Ecotel Hotels which owns Orchid and Rodas hotels in city is one of the first hotel
chains in the country to market itself as an environment friendly hotel and has
made considerable savings by its efforts. We save close to 15-20 per cent of
electricity costs each year. Everything - from interiors, architecture, plumbing and
electronic devices of the hotel - are designed to cut down on energy usage and
wastage of resources, says Daniel Chatterton, front office manager with Rodas
Hotel at Powai.
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At Rodas, the building design itself is unique; a four feet deep swimming pool is
located on the roof of the building insulating the structure from heat while double
layered walls reduce surface radiation. Water, which is also a scarce commodity in
the city, is meticulously conserved by recycling. Hundreds of gallons of sewage
water is recycled within the hotel premises itself. This water is then used for
gardening and air-conditioning.

However, whats really amazing about Ecotel is that it gives guests a chance to
contribute to the energy saving effort by pressing what is called a green switch.
A guest who feels comfortable in his room can press a green button on his
bedside panel to raise the temperature of the room by 2 degrees Celsius thereby
reducing a proportionate amount of electricity consumed by air-conditioning.
Many of our guests prefer to stay with us specifically because of our
environment friendly credentials, adds Chatterton.
Even water is economically used by mixing air with water to give it sufficient
pressure, says Birju Patel, designer associated with Hafeez Contactor architects
who worked on the project.







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Architecture of Rodas
(Passive Energy Conservation Efforts in Design)

To prove how deep-rooted their commitment is towards the environment,
enlisted briefly is a description of what has gone into making RODAS an
environment friendly hotel.
With the help of the following handbook it is explained about how Rodas use eco
friendly products:

1 The Plan Configuration
The building is positioned in such a manner that the center point of its parabolic
shape faces the NORTH-EAST, hence increasing the direct sunlight thereby
reducing electricity consumption, by way of less air conditioning and lighting.
2 Roof Top
The rooftop is treated with 3 layers of coba (clay brick), which is a natural
resource. This acts as an insulator from heat and noise, thus reducing air
conditioning load.
3 Civil Work
Cement
To start at the very beginning the cement that has gone into making RODAS an
ecofriendly Hotel is absolutely environment friendly. This cement, PPC (Portland
Pozzalana Cement) contains 15-20% fly ash, as compared to
OPC (Ordinary Portland Cement) and is used for finishing of
the exterior plaster, block masonery, tiling and flooring.
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For concreting works the hotel has used cementitions products like fly ash, GBFS
(Granulated Blast Furnace Slag) etc, which help reduce the atmosphere pollution.
Fly ash is by-product of Electric power generation, and 26% of the same is used in
PPC. This also brings down the production of cement, which results in reducing
pollution.
4 Plumbing
At RODAS they believe in the three R theory of reduce, reuse, recycle. Water
being one of the earths most precious resources and vital to life they have tried
to put this theory in practice by taking special care to conserve this resource by
employing carefully planned techniques enlisted below, which re-establishes our
belief in the above theory.
Aerators/Flow Restrictors
All taps contain special aerators, which increase the waters force and reduce
outflow, saving water. Using these aerators saves up to 50% of water. In addition
in all public area toilets they have taps operating on sensors.
Cisterns and Flushes
2 other ingenious water saving device are the Concealed Cistern which used only
6 litres of water per flush as against 15-20 litres used in conventional flushes.
Sewage Treatment Plant
At RODAS they even recycle wastewater. The hotels sewage system is connected
to the main treatment plant of the Hiranandani gardens, where, with the latest
technology, wastewater is treated and then reused in areas like the air
conditioning, gardening and for new constructions within the complex.


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Drinking Water Treatment
A central chilled water system; purified using ultra violet rays ensure sterilized
water and removes the need for 8 water coolers in various outlets.
5 Interiors
Rubber Wood
Despite its natural timber look, the master control panel in the guestrooms and
shutters are made from Rubber wood. The rubber wood derived is processed and
upgraded wood, which has been vaccum, impregnated using unleachable type of
timber preservative chemicals and kiln seasoned to ensure dimensional stability.
NUWUD MDF (medium density fibre wood)
The interior works of the Hotel is made from MDF, which is manufactured using
cotton stalks. The cotton tree, which grows to a height of 5-6 feet, is cut down
after yield and the same is usually rendered useless. With the help of advanced
technology, the waste stalks of the cotton tree then goes through a
manufacturing process which includes chipping, sieving, washing and cooking of
the fibre chips. After this lengthy procedure Medium Density Fibre Wood is
produced having all the features of natural wood.

6 Double Glazed Windows
The double glazed window blocks the heat of the sun from entering the room and
helps in conserving the air-conditioning energy. An added advantage of this unit is
that prevents fabric and furniture colours from fading as the glazed unit prevents
the infrared light from the sun to enter the room. These windows also help in
effectively cutting out the noise pollution.

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7 Electrical
At RODAS they have not only made efforts to reduce
their solid waste and conserve water but also have
contributed in saving energy. To know more about
the energy saving at the hotel read on:
PL Lamps/Fluorescent Tubes
At RODAS energy efficient PL lamps are used which provide as much light as
ordinary bulbs, yet consume substantially less energy. Whats more since your
room lights come in only when your key card is inserted theres no chance that
lights or the air conditioner remains on once you leave the room.
Minibars
The mini bars used in the guestrooms save up to 40% energy, as it is equipped
with fuzzy logic which senses the load inside the refrigerator and cools it
accordingly. Also an added advantage is that these mini bars are CFC free.

8 Mechanical
Air-conditioning
At RODAS ozone depletion levels have been reduced to 99.5% as they use the
more eco-friendly alternative i.e.R22 instead of CFC refrigerants. All other
refrigeration including walk-in cooler, deep freezer etc uses 134 A and 404 A
gases, which are environmentally friendly.
Hot Water
The hot water at 50 degree C comes as a by-product of the air conditioning plant,
and the heat pumps act as a backup during winter. They do not use boiler, hence
no consumption of HSD (high speed diesel).
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9 Electronic
Master Control Panel
This control panel in the guestrooms incorporates a
unique feature known as the green button. On
pressing the green button the thermostat of the air-
conditioning unit is stepped up by two degrees. The saving in electricity resulting
from the 2 degrees increase in temperature is translated into rupees terms and
the same is displayed on the guest folio and profile. A certificate is then issued to
the guest who had voluntarily participated in conserving energy. A database is
maintained of all these guests and they have developed a direct mail link with
them, telling them about out ongoing environmental activities.

10 Operational Practices
Hangers
The hangers used in guestroom are made from pressed particleboard.
Amenities
In keeping the environment in mind RODAS use Herbal products, which are
manufactured under an Ayurvedic license; these products are not tested on
animals and do not contain any animal fat.
Laundry
In our strive to reduce water we have reusable cloth laundry bags instead of the
standard paper or plastic bags as in other hotels, in which the guests could send
the clothes for laundering and the same will be delivered in reusable cane baskets
wrapped in muslin cloth.

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Pens/Pencil
To prove our commitment to the environment RODAS uses eco-friendly pens and
pencils. The eco-pens are made using recycled cardboard, reprocessed plastic and
scrap wood. The eco pencils are not made of wood but of a non-toxic polymer
with the use of natural fillers. Wood saver pencils are made using a shaft, which is
made of biodegradable materials such as talc, gypsum and clay.
Recycled Garbage Bags
The garbage bags used by us are made from
recycled plastic and milk pouches.

11 Carbon Paper
There is no use of carbon paper made at RODAS, as the chemicals used in carbon
paper are toxic which kill the micro-organisms that break down solid waste,
reducing the volume of waste in the landfill.

12 Anticockroach Herbal Treatment
This treatment has been recently introduced and is the first of its kind in India to
eradicate cockroaches. This herbal paste contains extracts from herbs and the
treatment is totally different than the conventional spray treatment. By using this
treatment there are no health hazards, as there is no use of any poisonous
chemicals. No cleaning is required after the treatment is done hence there is no
wastage of water, detergents etc. This medicine is in the form of a paste and it is
applied to all nooks and corner in the form of small globules in the premises,
which is to be treated.

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6) INERVIEW ANALYSIS ON ECOTEL HOTELS

From Hotel Management point of view
In order to know more about the functioning of Ecotel hotel a field visit to Hotel
Rodas was done to know about the working of the Ecotel hotel in detail.
MR DANIEL CHATTERTON(FRONT OFFICE MANAGER/ GREAN TEAM LEADER) in
RODAS assisted with the information of functioning of with the help of following
questionnaire given below:

1) WHEN DID RODAS TURN INTO AN ECOTELWITH HOW MANY MEMBERS
WORKING IN THE HOTEL?
RODAS Turned into an Ecotel in the year 2001 with 55 members working in
the hotel.

2) HOW DO U DISPOSE OF OUR WASTE MATERIALS?
It is done by segregating garbage at source as follows:

BLACK BIN:
WET GARBAGE
food waste


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GREEN BIN: RECYCLABLE
GARBAGE
restaurant bills, kot pads,
newspaper, cardboard
cartons, paper napkin,
stapler pin&u pin carboard
box.

WHITE BIN: DRY GARBAGE
tetra packs, thread, empty
mineral water bottels,
cheery / coconut cream tins,
thick plastic bags, parcel
packets, stirrers, soft drink
cans / tins, dry and wet
butchery packet, chat and
masala paperbox.




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RED BIN:
NON-RECYCLABLE GARBAGE.
tea bags, silver foil, cigarette
packets, cigarette buds, spoiled
paper napkin, match box/sticks,
straws, broken stirrers, ketchup
packets, syrup (pfpsi) bags, broken
pens, used coasters, used tooth
picks, crowns, kurkure bags,
manikchand packets, bent tower
pins, aluminium foil, klin wrap, wet
& oily paper, oily pickle plastic bag,
biscuits & papad packet, wibs/
britannia bread wrapper, butter
paper, pencil shavings, empty
refills, eraser, rubber band, self
carbonated paper, empty markers,
glue sticks, high lighters, torn
moracco folders, cheque security
stickers, water sponage.





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3) HOW ARE THE PAPERS DISPOSED OFF?
Papers are being recycled and then used again for office purposes and
recycling of papers is been given to the company named PUMBA PANEL IN
CHENNAI and is taken back and used. For e.g. small pads, room bills, cash
envelopes are all recycled and re-used.

4) IS WATER WASTED IN HOTEL PREMISES?
No, water is given to the guests on request and if the guest drinks half glass
of water then rest of the water is given to the plants.
Likewise even fruits are not wasted and given on guest request.

5) HOW MANY BINS ARE THERE IN THE OFFICE PREMSES?
It is divided into non-recycle bin and recycle bin.
Non-recycle bin we can dispose plastic, oil etc whereas in recycle bin we can
dispose wet garbage and re-use the paper.

6) HOW ARE THE STAFF TRAINED IN THE HOTEL?
Every staff is been made to by-heart the vision and mission statement so
that when someone asks them they would say it without hesitation.
They are motivated & encouraged to follow eco-friendly ways of operations and
even guide the guests to join in the cause.

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7) HOW MANY TIMES THERE IS INSPECTION CONDUCTED IN THE HOTEL?
Inspection is carried out 2 to 3 times a year once the hotel is informed well
in advance and the other time they will arrive like a normal guest without prior
notice.

8) WHERE ARE THE INSPECTORS FROM?
They are from the head office of Ecotel certification office in NEWYORK.

9) HOW ABOUT USE OF ENERGY?
Lights and all electrical appliances are been switched off when not in use.
Also green button & master panel appliances are used to conserve energy in the
premises.

10) HOW MANY ROOMS ARE THERE IN THE HOTEL AND SINCE IT IS NEAR THE
ROAD DOESNT THE SOUND EFFECT THE GUESTS?
There are 36 rooms in the hotel and there are two glasses attached to the
windows and the windows are fully sound proof.

11) DO YOU CONDUCT THE CUSTOMER SERVICE RELATION ACTIVITIES?
Yes we do conduct CSR activities. There are 6 internal programs and
external programs carried out in RODAS.
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Following programs held by them:
SOME OF THE EXTERNAL PROGRAMMES INCLUDE :

1) A comic skit on electricity done in Nirmal Lifestyle in Mulund.
2) Training 700 schools in their banquet hall free of cost like S.M Shetty etc.
3) Training people specially old people from Bombay Natural Health Society.
4) Helping in Ganpati Visarjan by cleaning up Powai Lake.

SOME OF THE INTERNAL PROGRAMMES INCLUDE:
5) Birthday celebration of Staff
6) Award the staff for excellent service
performance



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7) CONCLUSION

Thus we can see that more and more hotels are turning into an Ecotel hotels and
the project analysis gives us the clear idea of hotels turning green would in a way
contribute towards protection of environment and stop causing too much harm
to the environment.


THUS THIS CAN BE CONCLUDED WITH THE FOLL TESTIMONALS:

Hotels going in for the ECOTEL certification will disprove the long-held
theory that the hospitality industry is an unwilling partner in the global
eco-consciousness drive.
The world once again is increasingly focusing again on becoming green.
Ecotel Hotels have always been ahead of their times and will remain so
in times to come.
It's all about saving and re-investing. Ploughing resources back into the
earth, as you would in a bank. Overdraw and you face depletion.
Ultimately in a world that's increasingly getting crunched of precious
resources, Hotels such as Uppals employing Ecotel practices will succeed
- Pushpinder Kumar, the Vice President and General Manager of Uppal's
Orchid.

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The Concept of Ecotel is gaining momentum the world over. They have
been receiving invitations from various parts of the world to manage
hotels and we are planning to promote the Ecotel concept in the Middle
East and in Asia as well as the domestic market. - Vithal Kamat Excutive,
the Chairman and Managing Director of The Orchid


It can be stated that Ecotel hotels can help contribute to the environment
balancing in very easy ways .In todays world lot of hotels have shifted from
normal hotels to ecotel hotels. Thats is the reason it helps in ecological balance
as the ways and practice as justified would rather help curb global warming and
maintain stability to the environment. We can see the fact that more than
emphasizing on profit maximization, emphasis is given more on customer
satisfaction and concern for environment.

Thus we can conclude by saying that the concept of Ecotel has become more
popular and many hotels all around the globe are turning towards Ecotel. In the
near future may be all the hotels would turn into an Ecotel.





The unexamined life is not worth living. - Socrates
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8) BIBILIOGRAPHY

Books Referred
1. Service Sector Management by S M Jha
2. Marketing Research by Naresh Malhotra

Sites:
1. www.ecotel.com
2. www.rodas.com
3. www.orchid.com
4. www.lotussuites.com
5. www.concepthospitality.com
6. www.raintreehotel.com
7. www.yogamagic.net
8. www.uppalsorchid.com
9. www.harithagiri.com

Research Conducted at Hotel Rodas