Dianna F.

Robinson
G5207 Dupont St Flint, MI 48505 . 248.974.7762 . Diannafaye@hotmail.com

Education:
University of Michigan, Flint, Michigan
Bachelor of Science in Management of Human Resources
Expected in 2016
Experience:
March 2012- Client Financial Services Grand Blanc, Michigan
August 2013 Customer Service Representative
Assisted patients with billing statements in a fast paced call center while keeping
accurate notes in the epic and facs systems.
Managed the delinquent accounts by calling patients to set up arrangements or
accepted payments.
Provided exceptional customer service.

May 2008- US Bank Cincinnati, Ohio
September 2011 Internet Banking Specialist
Assisted customers with online banking and bill pay. Troubleshooting any problems
that customers may have with the website.
Assisted customers with managing loans, balancing accounts, opening and closing
accounts.
Offered other products and services that best fit each customers needs.
Provided exceptional customer service in a fast paced call center environment
.

April 2005- LaSalle Bank /Bank of America Burton, Michigan
April 2008 Teller II
Handled cash transactions, deposits, withdrawals, while balancing the till.
Filed, answered telephones, faxed, and copied.
Provided quality customer service.

Oct. 2001- DSW Shoe Warehouse West Bloomfield, Michigan
March 2005 Team Leader 2
Merchandised purse and accessory areas.
Assisted managers with preparing daily deposits.
Handled cash transactions, while providing quality customer service.

Technical Skills:
Epic Adobe Illustrator Autodesk Revit Architecture
Microsoft Word Freehand Sketching Autodesk Revit Structure
Microsoft Excel Drafting Autodesk Revit MEP
Microsoft PowerPoint