Ivonne D.

Puentes
1600 Kennedy Blvd. Union City, NJ 07087
Phone: (201) 362-0290 Email: ppuentesivonne@aol.com

Objective:

To get a challenging and profitable position as a Customer Service Manager in a well-

oriented company where I can grow as a professional.

Work Experience
Valley National Bank Union City, NJ
Customer Service Representative June 1999-Present

 Perform duties required by Branch Manager.

 Open new accounts, loans, and mortgages and processed international domestic
wires.
 Supervise, assist, and approve teller and vault transactions when needed.
 Sell and promote bank products and services.
 Attend to the unsatisfied customers solve their queries and complaints efficiently.
 Solve challenging situations according to the company guidelines and policies.

Ria Envia Union City,NJ

Assistant Manager June 1995- March 1998
 Supervised in closing of daily balance sheets.
 Responsible for processing daily wire transfers.
 Trained and supervised staff of claim representatives in daily duties that are
performed within the office.
 An unwavering commitment to customer service, with the ability to build
productive relationships, resolve complex issues and win customer loyalty.

Education
Jersey City State College Jersey City, NJ
 Major: Business Management
 Bachelor Degree of Science in Business Administration, May 1996

Skills and Competences

 Proficient in Microsoft Office and Zeus
 State of New Jersey Notary Public