Service Lifecycle Mapping Exercise

Service Desk
Function
Continual
Service
Improvement

IT Operations
Mgt Function

Service
Transition

Service
Strategy
Service
Design

Service
Operation

Supplier Mgt

Application Mgt
Function

Information Security
Mgt

Technical Mgt
Function

Service Catalogue Mgt

Knowledge Mgt

Event Mgt

Service Level Mgt

Service Validation &

Testing

Request
Fulfilment Mgt

Service Portfolio Mgt

IT Service Continuity
Mgt

Release &
Deployment Mgt

Access Mgt

Demand Mgt

Availability Mgt

Service Asset &

Configuration Mgt

Problem Mgt

Financial Mgt IT

Capacity Mgt

Change Mgt

Incident Mgt

Service Strategy

Service Design

ITIL V2
ITIL V3
Functions

Service Transition Service Operation

Continual Service Improvement

SLM

Service Measurement & Reporting

CSI Improvement Process

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