Jimmy Pack

1407 Aiden Drive

Woodbridge, VA 22191
(703) 390-5269 (W)
(703) 491-3460 (H)
SUMMARY OF QUALIFICATIONS
Thirty five years of progressive responsibilities within health insurance and
managed care
Excellent verbal and written communication skills
Demonstrated training expertise
Strong personal computer skills using Microsoft Office software
Comprehensive knowledge of managed care claims processing systems
Effective project management skills
Excellent knowledge of CPT4, ICD9, HCPCS coding systems
Proficiency with Windows XP and Windows 7
Growing skillsets in Adobe Captivate V7
PROFESSIONAL EXPERIENCE
Value Options Managed Behavioral Healthcare Corporation
12369 Sunrise Valley Drive
Reston, VA 22090
April 2004 to Present
Information Technology Training Specialist, Testing, Training and Documentation

Deliver systems training to both technical and non-technical audiences via a

classroom setting or web based training through Go to Meeting and Webinar.
Prepare training curriculum, course outlines, class exercises, and workflow aids
using Power Point, Microsoft Word, and screen capture technologies such as
Snagit.
Conduct meetings for UAT systems testers to explain software enhancements and
bug fixes.
Provide go live support and refresher training when needed.
Serve as level two support for software related issues and troubleshooting.

Jimmy Dale Pack

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Kaiser Foundation Health Plan of the Mid-Atlantic States

2101 East Jefferson Street
Rockville, MD 20852
December 2002 to March 2004
Training Analyst, Training and Documentation Department

Delivered stand up technical training to a wide variety of audiences including claims

processors, customer service agents, financial analysts, and management staff.
Reviewed policies and procedures written by other internal departments and
incorporated into training materials.
National Rural Electric Cooperative Association
Arlington, VA
November 2000 to June 2002
Managed Care Advisor, Community Health Care Department

Researched, implemented, and managed PPO networks offered to member electrical

cooperatives across the United States.
DC Chartered Health Plan
Washington DC
June 1997 to November 2000
Clinical Data Analyst, Medical Affairs Department

Prepared and analyzed utilization reports for distribution to local Medicaid agencies.
Trained nursing staff, clerical staff, and Medical Director on development and running
reports.
Education B.S. in Biology from Virginia Tech
M.S. in Instructional Design and Technology, Walden University (scheduled
for completion in December 2014)