Sonify

SONIFI ADMINISTRATIVE MENUS
Back Office / Front Office Menus

User Guide
Version 1.0
SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Copyright 2014 SONIFI Solutions, Inc. All rights reserved. Confidential & Proprietary.
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TABLE OF CONTENTS
Accessing Administrative Menu Levels .................................................................. 4
Accessing Back Office / Front office Administrative Menus ................................... 4
Property Specific Information Back office ........................................................... 5
Property Specific Information Configuration ............................................................................................ 5

Interactive Message Configuration - Welcome ........................................................................................ 6
Room Information Front Office ........................................................................... 6
Overview ................................................................................................................................................... 6
Working with Room/Terminal Information .............................................................................................. 7
Understanding Room Information Options Detail and Descriptions ..................................................... 8
Multilingual Services Front Office ....................................................................... 9
Overview ................................................................................................................................................... 9
Changing Language Setting for a Room .................................................................................................. 10
Payment Types, Deposits and Credit Limits Front Office ................................... 11
Overview ................................................................................................................................................. 11
Changing the Payment Information........................................................................................................ 12
Number of Days Front Office ............................................................................ 13
Overview ................................................................................................................................................. 13
Setting the Number of Days .................................................................................................................... 13
Restrictions and Rating Restrictions Front Office .............................................. 14
Overview ................................................................................................................................................. 14
Understanding Parental Control ............................................................................................................. 15
Setting Parental Control Options ............................................................................................................ 15
Understanding Global Rating Restrictions .............................................................................................. 16
Set Global Rating Restrictions ................................................................................................................. 17
Understanding Customized Rating Restrictions ..................................................................................... 18
Movie Ratings...................................................................................................................................... 18
TV Ratings............................................................................................................................................ 19
Setting Customized Rating Restrictions .................................................................................................. 19
Modify the Availability of Channels Front Office ............................................... 21
Overview ................................................................................................................................................. 21
Modifying the Channel List ..................................................................................................................... 21
Room Groups Front Office ................................................................................ 23
Overview ................................................................................................................................................. 23
Creating a Room Group .......................................................................................................................... 23
Room Group Information Options Table ............................................................................................. 26
Add a Room to a Room Group ................................................................................................................ 27
Delete a Room from a Room Group or an Entire Room Group .............................................................. 28
Delete a Room from a Room Group ................................................................................................... 28
Delete an Entire Room Group ............................................................................................................. 29
Applying Settings to a Room Group ........................................................................................................ 29
Rating Restrictions for a Room Group .................................................................................................... 30
Modify Channels for a Room Group ....................................................................................................... 30
Disputes Front Office ........................................................................................ 31

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Overview ................................................................................................................................................. 31
Entering a Disputed Purchase ................................................................................................................. 31
Restoring a Disputed Purchase ............................................................................................................... 33
Nightly Audit Front Office ................................................................................. 34
Overview ................................................................................................................................................. 34
Completing a Nightly Audit Pre-Close Out .............................................................................................. 35
Closing Out the Billing Day ...................................................................................................................... 37
Front Office Reports ............................................................................................ 38
Overview ................................................................................................................................................. 38
Types of Reports ..................................................................................................................................... 38
Understanding Report Fields and Codes ................................................................................................ 40
Daily Guest Activity Report ..................................................................................................................... 41
Single Room Billing Activity Report ......................................................................................................... 42
All Activity Report ................................................................................................................................... 43
Summary by Day Report ......................................................................................................................... 45
Net Totals Report .................................................................................................................................... 46
Manual Post Report ................................................................................................................................ 47
Disputes Report ...................................................................................................................................... 49
Nightly Audit Purchases and Billing Day Reports .................................................................................... 50
Nightly Audit Purchases Reports......................................................................................................... 50
Billing Day Report................................................................................................................................ 51
Service Content Reports ......................................................................................................................... 51
Movies Information Report ................................................................................................................ 51
Custom Video On Demand Report...................................................................................................... 52
Music On Demand Report................................................................................................................... 53
TV Unlimited Information Report ....................................................................................................... 53
Room Restriction Report......................................................................................................................... 54
Video Checkout Report ........................................................................................................................... 55
FOR MORE INFORMATION ................................................................................... 57
Additional and Related Documentation ................................................................................................. 57

Contact Information................................................................................................................................ 57

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The SONIFI Solutions Administrative Menus - Marina 10 User Guide series, of which this document is
part, covers the Administrative Menus that allow system performance monitoring, customization and
control of service offerings through structured levels of access. This document covers two levels the
Back Office / Front Office Menus. The series also includes the documents System Overview and
Advanced Maintenance Menu.
ACCESSING ADMINISTRATIVE MENU LEVELS
The Marina 10 User Guide System Overview covers accessing and logging into Administrative Menus.
Refer to the System Overview document for help obtaining credentials and logging in.
NOTE: Administrative Menus are being updated to the new SONIFI header. Although the LodgeNet
logo may still appear in the header of some Administrative Menus, the content presented on the
pages of these menus is current.
ACCESSING BACK OFFICE / FRONT OFFICE ADMINISTRATIVE MENUS
A successful login opens the Administrative Menus landing page. Locate the navigation pane on the
left.
Back Office. Access the Back Office menus from the navigation pane by clicking Back Office Menu. BACK
OFFICE will appear at the top of all Back Office pages.
Front Office. Access the Front Office menus from the navigation pane by clicking Front Office Menu.
FRONT OFFICE will appear at the top of all Front Office pages.
REMINDER: Clicking the SONIFI logo in the header will trigger a return to the menus landing page.
Example, when in the Back Office menus, clicking the logo will return to the Back Office landing
page.

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PROPERTY SPECIFIC INFORMATION BACK OFFICE
To configure property specific information and the guest directed name/message to appear on the
SONIFI Main Menu, access the Back Office Menu and select the Property Specific Information from the
navigation pane.
The Property Specific Information page opens revealing the Property Specific Information Configuration
(top) area for entering the Hotel sites specific information and the Interactive message Configuration
(bottom) area for entering the Interactive Welcome Message and the Property Message.
Property Specific Information Configuration

Into the following fields enter the propertys specific information.
Name. Enter the hotels name. The hotels name must be entered before other fields can be
applied.
Address 1, Address 2, City, State, Zip. Use these fields to enter the hotels street address that
identifies its physical location.
Phone. Enter the hotels telephone number, including the area code.
Fax. Enter the hotels fax number, including the area code.
E-Mail. Enter the hotels e-mail address.
Website URL. Enter the hotels web site address (i.e. www.hotel.com).

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Interactive Message Configuration - Welcome

The fields in this area capture the information that will display as a personalized welcome and a guest
message on the SONIFI Main Menu of the guests TV. Interactive Welcome Message displays a text
message that can include the guests name, pulled from PMS. Property Message allows a site wide
message to appear as part of the Main Menu on the guest TVs.
From the SONIFI Customer Portal, request the SONIFI SOLUTIONS STAY1000 Welcome / Property
Message Guide for complete setup and use of the Interactive Message Configuration feature.
In the following example both a Welcome and a Property Message display on a typical SONIFI Main
Menu screen.
SONIFI Main Menu with Welcome and Property Message

ALERT: Content entered through this system for display to guest TVs is the sole responsibility
of the hotel. SONIFI Solutions, Inc. is not responsible for errors or inappropriate content.
ROOM INFORMATION FRONT OFFICE

Overview
The Room Information page allows a variety of tasks to be completed from a central location including
helping guests experiencing difficulty purchasing SONIFI services. Room information can be accessed by
entering the room number or the terminal number and clicking the Submit button.

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Working with Room/Terminal Information

Complete the following steps to reach the desired room/terminal information.
1. Access the Front Office Menu.
2. Select Room Information from the navigation pane to reveal the Room Information page.
3. Enter the room or terminal number. Refer to the following visual and description.
Room Number. Enter the room number to reveal the
information related to this specific room.
Terminal Number. A room, such as a suite, can have
multiple terminals. Add the Terminal Number to
reveal the information related to this specific terminal
within a room/suite.
Submit. Following the entry of the room or terminal
number, clicking the Submit triggers the population of
the menu with the desired information.
4. Click Submit to reveal the specific room/terminal Room Information - <XXX> page. (i.e. For the
following example, 1615 was entered into the Room Number field and Submit clicked to reveal
Room Information 1615 information.
5. Complete information entry and option selections. Refer to the Understanding Room Information
Options Details and Descriptions.
6. Click Confirm Changes button.

7. Verify changes (changes appear in red) and click the Save Changes button.

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Understanding Room Information Options Detail and Descriptions

The Room Information menu provides guest room purchase information, communication levels, checkin status, payment types, deposit amounts, credit limits, rating restrictions, parental controls, and the
SONIFI menu language setting. This section provides a what/how/why/when understanding for
configuring and utilizing the available options.
Table. The Understanding Room Information Options table provides brief descriptions, links to
details, and navigation for the Room Information options.
Detail Sections. The Room Information options that require additional details have additional
sections. Links to these sections are provided in the table.
Field
Room Number
Check in Time
Payment
Purchase Difficulties
Limit
Occupied
Days
Current Charges
Remaining Credit
Terminal
Rating Restriction(s)
Understanding Room Information Options

Description
The guest room number.

NOTE: During initial site configuration, the hotel rooms and terminals are
entered into the system. The information specific to each Room/terminal is
presented and edited on its Room Information page. Entering the room or
terminal Number into the Room Information pop-up displays its Room
Information page.
The date and time that the guest checked into the room. Auto-generated when
room is added to system.
The approved payment method for purchases via the SONIFI system. If the
Payment field is set to:
Credit. If the Payment field is set to Credit (the default), the Current
Limit field defaults to NO LIMIT.
Cash. If the Payment field is set to Cash, the default amount will be $0,
and must be changed to allow purchases.
Refer to Payment Types, Deposits and Credit Limits.
NOTE: If a guest has difficulty making a purchase, verify that the
Communication status is Good, the Occupied field is set to Yes, and the
payment type and deposit amount meet the purchase requirements.
The amount of the cash deposit or the approved credit limit available for
purchases. Refer to Payment Types, Deposits and Credit Limits.
Room occupancy status - Yes or No.
The Days field specifies the length of the guests stay. It ONLY displays if the
Property Management System does not send check-in and check-out
messages. Refer to Number of Days.
The current total dollar amount of purchases billed to the room.
The total cash deposit or credit limit remaining after purchases are subtracted.
Tip: This will be the amount in the Limit field, minus the amount in the Current
Charges field.
The URL address/number associated with a guest room terminal. If a guest
room/suite has multiple terminals, the Terminal field will be a drop down for
selecting the desired terminal address.
Field. Displays any global or customized rating restrictions assigned to a room

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or room group. Unless rating restrictions are enabled, this field will state All
Services Available.
Parental Control(s)
Language
Communication
Location
Guest Purchases
Change
Payment/Limit
Modify Channels
Button.
Refer to Restrictions and Rating Restrictions.
Field. Displays parental controls assigned to a room / suite. Unless parental
controls are assigned to this room/suite, this field will state All Services
Available.
Button.
Refer to Parental Controls.
The language displayed on the SONIFI menu screens. Note: This setting will not
change the text or language within a movie or any other SONIFI product.
Refer to Multilingual Services.
The communication level between the SONIFI system and the guest room
terminal. The communication level should always be at 90% or higher.
For guest rooms with multiple terminal/TVs, location indicates placement of a
terminal/TV (i.e. bedroom, 2nd bedroom, living room, etc.).
Provides the following for each purchase, and the.
Start. Date and time a movie/service begins.
Title. The name of the movie/service.
View. The amount of time in hours and minutes (hh:mm) that each
service was displayed on the guest TV.
Payment. Indicates where the charges for this movie/service were
directed.
Dispute. Clicking this button provides quick access to a rooms
Purchases of Room page for quick dispute initiation.
NOTE: Customer disputes with a Guest Purchases item may also be initiated
from this field by clicking the disputed items Dispute button.
Refer to Disputes.
Allows changes to payment methods and credit/cash limits.
Button.
Displays a dedicated room list of accessible channels. Only channels on this
dedicated room list will be viewable from the guest TVs in this room.
Button.
Confirm Changes
Refer to Modify the Availability of Channels.
Button.
When any changes are made to the Room
Information page, click Confirm Changes button displays the changes in RED
for confirmation. Clicking the Save Changes button saves the changes to the
system.
MULTILINGUAL SERVICES FRONT OFFICE

Overview

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SONIFI offers translation of the navigational components and selected text on SONIFI screens appearing
on guest TVs. The default English can currently be changed to Japanese, Spanish, or French via a
contracted service for the site or on a guest room by guest room basis.
Contracted Multilingual Services. At sites that have contracted for this service, guests are able to access
available language options via SONIFIs Main Menu screen or the Guest Services Menu. Executed guest
requested language changes will only affect the appearance of the SONIFI menus on that requesting
guests room TV(s).
Change Language of a Guest Room. When a guest requires assistance changing the language option on
their guest room TV, hotel personnel are able to change the language for a room or group of rooms
directly from the Application Wizard - Front Office. Refer to the following Changing Language Setting
for a Room.
Changing Language Setting for a Room

This procedure explains how to change the language settings for a single guest room or room group.
Refer to the Room Groups for more specific information for working with a group of rooms.
NOTE: This service will only change the text on SONIFI interactive screens appearing on the guest
TV. It will not change the text or language within a movie or any other SONIFI product!
Complete the following steps to use the Administrative Menus to change the language displayed on the
SONIFI interactive screen on guest TVs for a single room or room group.
9. Access the information page for a single room/terminal or room group.
Room/Terminal.
o Select Room Information from the navigation pane to reveal the Room Information
page.
o Enter the desired guest room number in the Room Number field or terminal in the
Terminal field. Refer to Room Information Front Office section.
Room Group.
o Select Room Groups from the navigation pane to reveal the Room Group Information
page.
o From the table, locate the desired room group and click its Edit button to reveal the
Room Group Information Group: <name> page.
10. Click Submit.
11. When the Room Information - <###> or Room Group Information Group: <name> page appears,
locate Language item. Click drop down arrow and select the desired language from the list English,
Japanese, French, Spanish, etc.

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12. From the bottom of the Room Information - <###> or Room Group Information Group: <name>
page, click the Confirm Changes button.

13. Changes will appear in red text. Confirm the changes are correct and click the Save Changes button.
14. Wait for a message to display stating that the room information has been modified successfully.
PAYMENT TYPES, DEPOSITS AND CREDIT LIMITS FRONT OFFICE

Overview
Payment information changes are only required in the following circumstances:
There is no interface between the hotel Property Management System (PMS) and the SONIFI
system.
There is a simple Billing Only Interface. Although this type of PMS interface allows purchase
information to be shared between the SONIFI System and the PMS, it does not transmit checkin/check-out information between the two systems.
There is a substantial interruption to the operation, such as a system failure, of a higher-level
interface.
NOTE: If a system failure occurs, the Payment type will default to Credit, and cash rooms must be
updated.

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When any of these situations occur, hotel personnel may be required to update payment type, cash
deposit, and credit limit information for guest rooms via the SONIFI Administrative Menus. The following
procedure explains how to enter and/or update payment information for a guest room.
NOTE: If a guest has difficulty making a purchase, go the Room Information and verify that the
Communication status is Good, the Occupied field is set to Yes, and the payment type and deposit
amount meet the purchase requirements.
Changing the Payment Information

Changes made to payment information on any terminal associated with a guest room, will be applied to
the entire guest room. Complete the following steps to change the payment or credit information for a
guest room.
2. Select Room Information from the navigation pane.
3. Enter the desired guest room number in the Room Number field or terminal in the Terminal field.
NOTE: Changes made to information on any terminal will be applied to the entire guest room. Refer
to Room Information Front Office.
4. Click Submit.
5. When the Room Information page appears, locate and click the Change Payment/Limit button at
the bottom of the page.
6. The Change Payment Information page appears with current information.
7. Locate the Payment field and click the drop down arrow and make the appropriate selection.
Cash Cash Deposit Limit. Select Cash when the guest makes an advance cash deposit to
pay for future SONIFI services. If the Payment field is set to Cash, the default amount will be
$0, and must be set to the amount of the cash deposit to allow purchases. When a deposit
amount is entered via the SONIFI Administrative Menus, the guests in that room are able to
purchase SONIFI services up to the amount of the deposit.
Credit Approved Credit Limit. Select Credit when the guest uses a credit card to purchase
SONIFI services. If the Payment field is set to Credit (the default), the Current Limit field
defaults to NO LIMIT. It is preferred that credit limits must be entered to prevent guests
from exceeding the approved amount available for the credit card account.

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8. Click the Change Limit Amount To radio button. Enter the cash deposit or the approved credit
amount in the text box.

Add to Limit. Click the Add to Limit radio button, if the amount entered is an addition to the
original limit amount.
Replace the Original Limit. Leave the Add to Limit radio button unchecked if the amount
entered replaces the original limit amount.
9. From the bottom of the Room Information page, click the Confirm Changes button.
NUMBER OF DAYS FRONT OFFICE

Overview
The Days option on the Room Information page is used to specify the length of the guests stay. This
procedure is only required in the following circumstances:
There is no interface between the Hotels Property Management System and the SONIFI System.
There is a simple Billing Only Interface. Although this type of PMS interface allows purchase
information to be shared between the SONIFI System and the PMS, it does not transmit checkin/check-out information between the two systems.
There is a substantial interruption to the operation of a higher-level interface.
The Days field only displays if the Property Management System does not send check-in and check-out
messages. A guests length of stay is required to set rating restrictions when the Property Management
System does not accept check-in/check-out messages.
Setting the Number of Days

Complete the following steps to set or change the number of days a guest is expected to use the guest
room.
NOTE: Changes made to information on any terminal will be applied to the entire guest room. Refer
to Room Information Front Office section.
4. Click Submit.
5. When the Room Information page appears, locate the Days field and enter the number of days that
the guest is expected to stay in the room. This information will enable the SONIFI System to check
the guest out at the end of the stay.

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6. Multiple Terminals. If the room has multiple terminals, select the terminal from the Terminal drop-
down list. NOTE: changes made on any terminal will be applied to the entire guest room.
RESTRICTIONS AND RATING RESTRICTIONS FRONT OFFICE

Overview
The SONIFI System allows guests to limit access to some or all of the SONIFI services in their guest
rooms. This enables guests to control access to SONIFI services in their rooms, based on rating levels and
types of service.
For example, SONIFI offers the following service restriction tools:
Parental Control. Parental Control allows guests to control SONIFI services, while still maintaining
full access to the SONIFI System. By setting a 3-digit Personal Identification Number (PIN), guests can
prevent others (i.e. children) from purchasing SONIFI services in their room.
Global Rating Restrictions. Global Rating Restrictions allow hotel staff - at the request of the guest to block access across all SONIFI services, based on the appropriateness of content for particular age
groups.
Customized Rating Restrictions. Customized Rating Restrictions allow hotel staff at the request
of the guest to enable, disable, or restrict individual services, based on a standardized rating
system.
ALERT: Only apply restrictions to a guest room when the guest specifically requests a rating
restriction!
All guests have the ability to manage access to SONIFI services directly from their television via the
Parental Control menu. However, these controls may also be enabled from the Hotels front desk via
SONIFI Administrative Menus when a guest asks for assistance with this service. Refer to the appropriate
section for detailed descriptions and procedures for assigning various levels of restriction to SONIFI
services.

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Understanding Parental Control

SONIFI Parental Control service allows guests to determine the availability of content in their room,
based on rating levels. By choosing a 3-digit Personal Identification Number (PIN), guests can prevent
any person without the PIN from purchasing restricted content.
All guests have the ability to set Parental Control options directly from the guest room TV, simply by
selecting the Parental Control link in the Guest Services Menu and following the instructions.
However, when a guest asks for assistance, hotel staff may need to help guests apply the desired
Parental Control settings via the SONIFI Administrative Menus.
Do not apply restrictions to a guest room unless the guest specifically requests a rating restriction!
Refer to the table below for an explanation of the Parental Control rating levels available for SONIFI
services.
HIGHEST RATING AVAILABLE BY SERVICE
Movies
TV Hits
Music
Nintendo
Internet Access
All Services
MA
MA
PA
AO
On
No Adult
NC17
PG14
No PA
M
Off
Teen
PG13
TV-PG
No PA
T
Off
Kid
PG
TV-G
No PA
E
Off
No Services
None
None
None
None
None
NOTE: Some ratings may also include the explanations of language (L), violence (V) and nudity (N).
RATING LEVEL
Setting Parental Control Options

Complete the following steps when assisting a guest with changing Parental Control settings in their
guest room.
NOTE: Changes made to information on any terminal will be applied to the entire guest room/suite.
Refer to Room Information Front Office section.
NOTE: If the room has multiple terminals, the Parental Control settings applied to one terminal will
automatically be updated on all terminals assigned to the guest room.
4. Click Submit.
5. When the Room Information page appears, locate and click the Parental Controls button at the
bottom of the page.
6. The Parental Controls page appears with current information.

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7. Click the Parental Control drop-down and select the desired control from the menu list.
All Services Available. All services available for purchase.

No Adult: Blocks adult content and Internet. Blocks access to adult-oriented content and
disables Internet access.
Teen: Blocks content improper for 13/younger. Blocks access to content judged
inappropriate for ages 13 and younger.
Kid: Allows content appropriate for all ages. Allows access to only content that has been
judged appropriate for all ages.
No Services: Blocks all pay services. No services available for purchases.
8. Ask the guest to choose a 3-digit Personal Identification Number (PIN) and enter it into the text box.
ALERT: If a guest calls because they forgot the Personal Identification Number (PIN) for their
room, ask the guest to come to the front desk to request a replacement PIN. The PIN
information is confidential, and should not be provided over the telephone.
Understanding Global Rating Restrictions

Global Rating Restrictions allow you to block access across all SONIFI services, based on the
appropriateness of content for particular age groups.
Do not apply restrictions to a guest room unless the guest specifically requests a rating restriction!

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Refer to the table below for an explanation of the Global Service Rating levels available.
HIGHEST RATING AVAILABLE BY SERVICE
Movies
TV Hits
Music
Nintendo
Internet Access
All Services
MA
MA
PA
AO
On
No Adult
NC17
PG14
No PA
M
Off
Teen
PG13
TV-PG
No PA
T
Off
Kid
PG
TV-G
No PA
E
Off
No Services
None
None
None
None
None
NOTE: Some ratings may also include the explanations of language (L), violence (V) and nudity (N).
RATING LEVEL
Set Global Rating Restrictions

Complete the following steps to set Global Room Rating restrictions for a guest room terminal.
NOTE: If the room has multiple terminals, the Global Rating Restrictions applied to one terminal
WILL NOT automatically update on all terminals assigned to the guest room.
3. Click Submit.
4. When the Room Information page appears, locate and click the Rating Restrictions button at the
bottom of the page.
5. The Rating Restrictions page appears with current information.

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6. Click the radio button of the desired Global Rating Restrictions. For a textual list of the restriction
options, refer to Setting Parental Control Options.
NOTE: If the room has multiple terminals, the Global Rating Restrictions applied to one terminal
WILL NOT automatically update on all terminals assigned to the guest room.
Understanding Customized Rating Restrictions

Customized Rating Restrictions allow individual services to be enabled, disabled or restricted, based on a
standardized rating system. When a customized service rating is selected, the guest will be allowed
access to all services at that rating and below. For example, choosing a movie rating of PG-13 will allow
access to all PG-13, PG, and G movie titles.
Do not restrict rooms unless the guest specifically requests a rating restriction!
Refer to the guidelines below for an explanation of the Customized service rating levels available for the
different types of SONIFI services.
Movie Ratings
All movies on the SONIFI System are assigned one of the following ratings.
Rating
G
PG
PG-13
R
NC-17
MA
Title
General Audiences
Parental Guidance
Suggested
Parents Strongly
Cautioned
Restricted
No Children
Under 17
Mature Audiences
Description
Suitable for all audiences.
Parents are urged to give guidance. May contain some material
parents find objectionable for younger children.
Parents are urged to be cautious. Some material may be
inappropriate for pre-teenagers.
Contains some adult material (sex is alluded to and/or depicted in
varying degrees; language can be very rough). Parents are urged to
learn more about the movie before watching it with children.
Content is patently adult.
Adult content.

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TV Ratings
The TV Parental Guidelines Monitoring Board established the following TV program ratings.
Rating
TVG
Title
General Audience
TVPG
Parental Guidance
Suggested
TV14
Parents Strongly
Cautioned
TVMA
Mature Audience
Only
Description
Most parents would find this program suitable for all ages.
Although this rating does not signify a program designed specifically
for children, most parents may let younger children watch this
program unattended. Contains little or no violence, no strong
language, and little or no sexual dialogue or situations.
Contains material that parents may find unsuitable for children. The
theme itself may call for parental guidance and/or the program
contains one or more of the following: moderate violence (V), some
sexual situations (S), infrequent coarse language (L) or some
suggestive dialogue (D).
Contains some material that many parents would find unsuitable
for children less than 14 years of age. Parents are strongly urged to
exercise greater care in monitoring this program and are cautioned
against letting children under the age of 14 watch the program
unattended. Contains one or more of the following: intense
violence (V), intense sexual situations (S), strong coarse language (L)
or intensely suggestive dialogue (D).
Specifically designed to be viewed by adults and therefore may be
unsuitable for children under 17. Contains one or more of the
following: graphic violence (V), explicit sexual activity (S) or crude
indecent language (L).
Setting Customized Rating Restrictions

Complete the following steps to set Customized Room Rating restrictions for a guest room terminal.
NOTE: If the room has multiple terminals, the Specific Service Rating Restrictions applied to one
terminal WILL NOT automatically update on all terminals assigned to the guest room.
4. Click Submit.
5. When the Room Information page appears, locate and click the Rating Restrictions button at the
bottom of the page.
6. The Rating Restrictions page appears with current information.

7. Locate the Specific Service Rating Restrictions area and click the Customize Settings button.
8. The Specific Service Rating Restrictions page is revealed.

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Select the appropriate options to allow guests to access all services at that rating and below. The
following lists all the options available from the drop-down menus on this page.
Account Review
Music On Demand
On: Service is available

Off: Service is not available
Off: Service not available

NoPA: No parental advisories
PA: Parental Advisory. Some material may not be
suitable for children
Main Menu
Everyone
Adult
Slider Submenu
Movies

G: Approved for all ages
PG: Some material may not be suitable for children
PG-13: Ages below 13 material may be inappropriate
R: Ages below 17 recommended with
parent/guardian
ND-17: Ages below 17 not allowed
MA: Adults only, Explicit sexual material
Promotional Messages

All
Child
Adult
Adult
Everyone
Swipe Submenu
Adult
Everyone
TV Unlimited
Off: Service not available.

TVG: General audience
TVPG: Parental guidance suggested
TV14: Parents strongly cautioned
TVMA: Mature audiences only
Weather
On: Service is available

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MODIFY THE AVAILABILITY OF CHANNELS FRONT OFFICE

Overview
The table list of TV channels available to a Hotels guest rooms can be modified to limit access. This
channel list modification can be done for a single room or a room group. Channels removed from the
list will not be accessible from the guest room TVs
Modifying the Channel List

Follow these steps to modify the table list of available channels.
1. Click the Modify Channels button at the bottom of the page:
Room. The rooms Room Information - <###> page.
Room Group. The room groups Room Group Information Group: <name> page.
2. A warning page appears indicating the full channel management may not be configured for this
Hotel. Click Continue.

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3. The Room Information (or Room Groups) - Modify Channels for the designated room (or room
group) appears. Refer to the following example and notes.
Notables in this example:
Note: To enhance
understanding, the following visual
has been modified to show all listed
simultaneously. Usually scrolling is
required to view all channel rows.
If all channels in the list are desired
for this room group (as in this
example), check the Select All box
immediately above and left of the
table.
Select All is checked, but only
channels compatible with this hotel
property are actually checked.
Channels that are not supported or
require a separate purchase are not
checked.
There are no Purchasable Channels
in this lineup, therefore nothing is
highlighted in red.
Quick Tip: Select all channels

and then remove unwanted
channels.
Chan. The number appearing in the
Chan column indicates which
number the Hotel has assigned to
that channel.
Remove. If the Remove column has
no checkbox for a channel item,
that item cannot be removed.
NOTE: Some of the channels

listed in the table may not be
compatible will all of the TVs at this
Hotel property.
4. Review the lineup by scrolling to view all the channels in the table.
5. Check Select All, Add or Remove checkboxes to make channel selections.
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6. Click Confirm Changes at the bottom when selections are complete.
7. The Room Information (or Room Groups) Modify Channels Confirm page is revealed displaying
two tables:
Channels to Add. A table of channels with Add selected, that will be made available to the
room group.
Channels to Remove. A table of channels with Remove selected, that will NOT be available
to the room group.
8. Review the tables and then click Save to save the selection information to the system.
9. Before returning to the rooms or room groups information page, the system displays a brief
message stating that changes were added to the room group.
10. Update Channels. Clicking the Update Channels button will indicate if the modifications made on
the channels list successfully entered the system.
ROOM GROUPS FRONT OFFICE

Overview
The SONIFI System allows a Hotel to assign a variety of custom settings, such as language, payment
types, rating restrictions, and dedicated channels (i.e. Hotel Open Channels) to a group of rooms.
NOTE: The room group setting options are based on the Hotels service contract. For example, the
Payment Type and/or Rating Restrictions options may not be included in Hotels Room Group
menu. Please contact SONIFIs Property Relations Department for specific questions about the
room group options available at your hotel.
Creating a Room Group

Complete the following steps to create a room group.
2. Select Room Groups from the navigation pane to reveal the Room Group Information page.

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NOTE: The example shown above has test groups configured in the SONIFI System. NOTE: If the
No room groups configured message displays in the Room Group Information table, no room
groups were configured.
3. Select the Add Group button at the bottom of the page to reveal the Room Group Information Add
Group page.
4. Enter the information into the Group Name, the Arrival Date and the Departure Date fields.
5. Use the related drop-down menus to choose the group settings for Language, Payment Type and
Deposit. NOTE: These may not be applicable in all instances.

6. Click the Continued button. The system will briefly display a message stating that the room group
was successfully added.
7. The new group is revealed on the Room Group Information Group: <name> page. The Group Name
entered on the Add Group page will appear in the title of the Room Group Information Group:
<name> page. In this example test 2 is the name of the new room group, so it appears in the page
title - Room Group Information Group: test 2.

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Room Group Information Options Table

The Room Group Information Options Table presents brief descriptions and links to more detailed
information relating to the options available to room groups.
Field
Group Name
Arrival / Departure
Dates
Rooms
Language
Payment Type
Deposit
Rating Restriction(s)
Add Rooms
Delete Rooms
Delete Room Groups
Modify Channels
Print
Download
Room Group Information - Options Table
Description
The name assigned to designate a particular group of rooms. The name is
entered when the group is created.
The span of time that this room group will be occupying this set of room.
The Rooms table on the right side of the Room
Group Information page listing the rooms
included in the group.
Changes the language displayed on the SONIFI screens seen on a room groups
guest TVs.Refer to Changing Language Settings for a Room.
Changes the approved payment method for purchases via the SONIFI system.
If the Payment field is set to:
Credit. If the Payment field is set to Credit (the default), the Current
Limit field defaults to NO LIMIT.
Cash. If the Payment field is set to Cash, the default amount will be $0,
and must be changed to allow purchases.
Changes the amount of the cash deposit or the approved credit limit available
to the rooms in the group for making purchases.
Allows individual services to be enabled and disabled, and/or for the content
to be restricted within a service, based on a standardized rating system.
Field. Displays any global or customized rating restrictions assigned to a room
or room group. Unless rating restrictions are enabled, this field will state All
Services Available. Refer to Restrictions and Rating Restrictions.
Add a room to an existing room group. Refer to Add a Room to a Room Group.
A two-step process for deleting a room from an existing room group. Refer to
Delete a Room from a Room Group.
A two-step process for deleting an entire existing room group. Refer to Delete
an Entire Room Group.
Displays a dedicated room group list of accessible channels. Only channels on
this dedicated room group list will be viewable from the guest TVs in the room
group. Refer to Modify the Availability of Channels.
Clicking the Print button sends the report/file to the Hotels network printer.
Clicking the Download button saves a copy of the report/file to the accessing
computers desktop.

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Add a Room to a Room Group

Once a room group exists in the system, follow these steps to add rooms to it.
1. From the bottom of the Room Group Information Group: <name> page, click the Add Room button.
2. The Room Group Information_Add Rooms page is revealed.
Refer to the following options when entering the room number or room range information.
Single Room. Enter the rooms number into the Room Number field. Use the Single Room option
if the new room group is comprised of:
o A single room
o The rooms that comprise the group are not numbered consecutively, meaning they are
scattered throughout the hotel site.
o A single room is being added to an existing room group.
Room Range. If the rooms that will make up the room group are numbered consecutively, add
them as a range of room numbers. Enter the first room number in the range in the Starting Room
field and the last room number in the range in the Ending Room field.
Quick Tip: For large groups, it is easier to delete rooms from a range than it is to add room
individually. For example, it is easier to add rooms 115-125 and the delete room 116, than
it is to add all 10 room separately. Refer to Delete a Room from a Room Group or an
Entire Room Group.
3. Click Submit. The system will briefly display a message stating that the rooms were successfully
added to the room group. The Room Group Information Group: <name> page reappears with the
rooms comprising this group listed under the Rooms column.

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Delete a Room from a Room Group or an Entire Room Group

Deleting a room from a room group or an entire room group begins at the Room Group Information
page.
2. Select Room Groups from the navigation pane.
Delete a Room from a Room Group

To delete room(s) from a room group do the following:
1. From the Room Group Information table, locate the desired room group that the room will be
deleted from. Click its Edit button.
2. The Room Group Information Group: <name> page opens. From the Rooms column, check the box
in front of the room to be deleted.
3. Click Delete Rooms button at the bottom of the page to reveal the Rooms Marked for Deletion
page.
4. Verify and then click Save to delete the room from the room group. This action will only delete the
room from the room group. The room will still remain active in the system.
The system indicates that the room was removed before returning to the Room Group Information
Group: <name> page.

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Delete an Entire Room Group
To delete an entire room group do the following:
1. From the Room Group Information page, check the box in the Delete column of the left group to be
deleted.
2. Click the Delete Groups button at the bottom of the page.

3. The Room Group Information Delete Groups page is revealed listing the group to be deleted.
WARNING: Upon deleting an active group, the rooms in the group will remain in the system and
will retain the deleted room groups settings until the room checks out.
4. Verify the choice and then click Save to remove this group from the system.
Before returning to the Room Group Information page, the system displays a brief message stating
that the room group was successfully removed.
Applying Settings to a Room Group

A room group can have settings applied to it that will be common to all rooms placed in the group (i.e.
the language set for a room group will appear on the SONIFI screens across all guest TVs in this group of
rooms).
NOTE: The room group setting options available will be based on the Hotels service contract.
Contact SONIFIs Property Relations Department to add the Payment type or Rating Restrictions
options to the Room Group menu.
Do not apply rating restrictions to guest rooms unless the guests specifically request
that these restrictions be applied!
To apply settings to a specific room group locate its information page.

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2. Select Room Groups from the navigation pane to reveal the Room Group Information page.
3. From the Room Group Information table, locate the desired room group and click its Edit
button.
4. The room groups Room Group Information Group: <name> page is revealed.
5. Settings can be changed include: Arrival/Departure Date, Language, Payment Type, Deposit,
Rating Restrictions, Modify Channels, Add/Delete Rooms. Refer to the Room Group Information
- Options Table for an explanation of room group settings.
6. When changes are complete click Confirm Changes button.
7. The changes will appear in red. Verify and then click Save to send changes to the system.
Rating Restrictions for a Room Group

Rating restrictions can be set for an entire room group. Rating restrictions set for the room group will
determine the minimum rating restrictions set on the individual rooms within the group. Individual
rooms within the group can have more restrictive restrictions, but not less. Refer to Restrictions and
Rating Restrictions to understand and setup restrictions.
NOTE: If restrictions to the room group are less restrictive than those already on individual rooms
within the room group, there system will indicate no change has been made.
Modify Channels for a Room Group

The list of channels available to a designated group of rooms can be modified so certain channels will
not be accessible on the guest TVs of this room group. Refer to Modify the Availability of Channels.

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DISPUTES FRONT OFFICE

Overview
All services ordered through the SONIFI System must be posted to the guest folios. However, the
amount of a purchase may be disputed or refunded to the guest if there was a technical problem in
the SONIFI system, such as poor picture quality, poor sound quality, or the purchase did not start.
NOTE: If a guest disputes a movie while it is playing, it is important to immediately dispute the
transaction in the SONIFI System. This will ensure that the service is discontinued per the guests
request.
Disputes caused by technical problems must be entered daily into the SONIFI System in order for the
Hotel to be credited when invoiced. Use the Nightly Audit function to verify that all technical disputes
are entered.
Non-technical disputes or complimentary purchases are the Hotels responsibility and should
not be entered in the SONIFI System.
Entering a Disputed Purchase

Complete the following steps to enter a dispute due to a technical issue.
2. Select the Disputes navigation pane to reveal the Disputes page.
3. Enter the disputing rooms number into the Room Number field. Click Submit.
NOTE: A dispute can also be entered from a rooms Room Information - <###> page. Just locate the
disputed instance in the Guest Purchase area and click its Dispute button. Refer to Working with
Room Information.
4. The Purchases for Room page and table list is revealed.

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Click the Details button next to the title or service that is being disputed. The detail page for this
item is revealed.
5. Review the Time Used field to determine if the dispute is valid. For example, if a movie was viewed
for 45 minutes, a dispute should not be entered because the purchase did not start.
6. Locate the Dispute Purchase and click the radio button of the appropriate option.
Poor Picture Quality.
Poor Sound Quality.
Purchase Did Not Start.
7. Into the Entered by field, enter the initials or ID code of the technician entering the dispute into the
system.
8. Click the Confirm Dispute button to display a page showing the dispute information.

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9. Verify that the information (displayed in red) is correct.

10. Click the Save Dispute button. A message will display stating that the purchase was disputed
successfully.
11. The Purchases for Room reappears with the following changes to the disputed item.
Price or Dispute. This column now shows adjust indicating that this purchase has been
successfully disputed.
Who. This column provides the initials of the dispute submitter.
Restoring a Disputed Purchase

Occasionally, a dispute may accidentally be applied to the incorrect service or entered for the wrong
room, and the disputed transaction must be reapplied to the guest folio. If this situation occurs,
complete the following steps to restore a disputed transaction.
2. Select the Disputes from the navigation pane.
3. When the Disputes page is revealed add the room number into the Room Number field. Click
Submit to reveal the Purchases for Room page.
4. From the Purchases for Room table locate the disputed purchase to be restored and click its Details
button.
5. The disputed purchases Purchase ID detail page is revealed. The page contains the purchase time,
date, price, time used (Purchased Time), and the status with the Property Management System.
It also contains the Dispute Information scrolling text box containing the previously entered and
saved dispute information. This information will be removed during the restore purchase process.

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6. Locate Restore Purchase and click the radio button of the appropriate reason for restoring option.
Disputed Wrong Purchase. The wrong purchase item was disputed.

Disputed Wrong Room. A room that was not disputing a purchased was inadvertently
selected.
Other. Any reason not covered by wrong purchase or wrong room.
7. Into the Restored by field, enter the initials or ID code of the technician initiating the restore.
8. Click the Confirm Restore button to display a page showing the restore reason and the technicians
initials or ID code.
9. Verify that information (displayed in red) is correct.

10. Click the Save Restore button. A page will display stating that the purchase was restored.
NIGHTLY AUDIT FRONT OFFICE

Overview
The Nightly Audit function must be completed every night to balance each purchase and technical
dispute against those recorded on the Hotels Property Management System. In order to reconcile all

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transactions, it is important to close out the SONIFI System for the exact same time period as the Hotels
Property Management System (i.e. 2:01 am to 2:00 am).
Note: The SONIFI billing day can be handled as the Default Billing Day or as two Manual Billing
Instances.
Default Billing Day. SONIFIs default billing day is from 7 am to 7 am.
Manual Billing Instance. A billing instance can be set for 7AM to current audit time (i.e.
11:30 am). A second manual billing instance is required from the previous audit ending
time (i.e. 11:30 am) to 7 am. These two billing instances combined to act as the 7 am to
7am time frame of SONIFIs default billing day.
The Nightly Audit function is a two-step process:
1. Generate a Nightly Audit Pre-Close Out. This provides an opportunity to print the SONIFI System
information, compare it to the Hotels Property Management System, and resolve any discrepancies
before actually closing out the billing day.
2. Close out the billing day. After completing a Nightly Audit Close Out, changes to the transaction
information for that billing day can no longer be made through the Front Office menus.
Do not confuse the Nightly Audit Close Out function with the Nightly Audit Purchases Report! The
Nightly Audit Purchases Report is only used to view Nightly Audit Close Out functions PREVIOUSLY
PERFORMED in the SONIGI System.
Completing a Nightly Audit Pre-Close Out

Complete the following steps to complete a Nightly Audio Pre-Close Out for the SONIFI billing day.
2. Click Nightly Audit from the navigation pane. The Nightly Audit Pre-Close Out page is revealed.
To enhance understanding, the following visual has been modified to show all table
reports simultaneously. Usually scrolling is required to view all tables.

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TWO NOTES:
1. If no purchases exist in the system, the *** No purchases found.*** message is
revealed.
2. The Dispute Reasons table of codes is located at the bottom of the report.
3. Perform the following prior to closing out the billing day steps:
Print the SONIFI System information

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Compare this information to the Hotels Property Management Systems information.

Resolve any discrepancies between the two sets of information.
Closing Out the Billing Day

Warning: Always close out the SONIFI System for exactly the same time period as the Hotels
Property Management System (i.e. 2:01 am to 2:00 am)!
After using the Pre-Close Out report to reconcile the SONIFI System transactions for the billing day with
the Hotels Property Management System, complete the following steps to close out the billing day.
2. Click Nightly Audit from the navigation pane. The Nightly Audit Pre-Close Out page is revealed
(refer to previous visual).
3. Click the Close Out button at the bottom of the page.

4. The Close Out Billing Day page is revealed. Perform the following:
Billing Day. Enter the ending date of the billing cycle into the Billing Day field.
NOTE: The billing day may not match the calendar day, depending on the time of
the close out.
Time. Enter the ending time of the billing cycle into the Time field.
Click the Confirm Close Out button.
5. The Close Out Billing Day_Confirmation page is revealed.
6. Verify that the billing date and time information are correct.
7. Click the Save button. A message will display stating that the billing cycle was successfully closed.

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FRONT OFFICE REPORTS

Overview
The SONIFI System provides two types of Front Office Reports:
Transaction Reports. Transaction reports are used to monitor purchase activity, prevent billing
discrepancies, and balance the transactions between the SONIFI System and the Hotels
Property Management System.
General Reports. General reports provide general SONIFI System information, such as Room
Restriction and Nightly Audit Purchases reports.
Print and Download Reports. Front Office reports can be printed from a network printer or downloaded
to a network computers desktop. Both Print and Download buttons are available at the bottom of
generated report pages.
Types of Reports
The following tables provide summary descriptions of the Front Office Reports available in the SONIFI
System. Detailed descriptions for these reports are found in sub-sections of this Front Office Reports
section.
Report
Daily Guest
Single Room
All Activity
Summary by Day
Net Totals
Manual Post
Disputes
TRANSACTION REPORTS
Description
Provides purchase information from noon the previous day until the time
the report is generated. This report includes the time that services were
ordered, the type of services ordered (including movie titles), the net totals,
and the amount of time the guest viewed or used the SONIFI services.
Refer to Daily Guest Activity Report.
Provides detailed transaction information for a single room during a
specified time period. This report is often used to assist guests with
questions about SONIFI System purchases.
Refer to Single Room Billing Activity Report.
Provides a detailed report of all transaction information and grand totals for
the specified time period.
Refer to All Activity Report.
Provides a summary report of transactions for the date and time specified.
This report includes the service prices, number of buys, grand totals, net
purchase amounts, and current tax rates.
Refer to Summary by Day Report.
Provides purchase totals for each service within a specified time frame.
Refer to Net Totals Report.
Provides a list of purchases that require manual posting to the Hotels
Property Management System.
Refer to Manual Post Report.
Provides the total number of disputes and detailed dispute information

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during a specified time frame.
Refer to Disputes Report.
Report
Nightly Audit
Purchases
Service Content
Reports
Room Restriction
Video Checkout
Report
GENERAL REPORTS
Description
Used to view Nightly Audit Close Out functions previously performed in the
SONIFI System. This report can be generated at any time to compare
purchase and dispute information on the SONIFI System to the transaction
information in the Hotels Property Management System.
Refer to Nightly Audit Purchases Report.
Provides reports on the services currently available in the SONIFI System.
Current service reports include information on movies, custom VOD, music
on demand, and TV unlimited.
Refer to Service Content Reports.
Provides rating restrictions, payment methods, cash deposits, and credit
limits currently placed on guest rooms.
Refer to Room Restriction Report.
Provides a list and the total number of rooms using the video checkout
function. Refer to Video Checkout Report.
NOTE: SONIFI invoices are not reflected per calendar cycle. The SONIFI monthly billing system runs
on a noon-to-noon billing cycle, from 12:00 pm on the 1st of the month, through 11:59 am on the
1st of the following month. The hotel is invoiced for each billing cycle. This invoice reflects the net
amount of purchases after technical disputes are entered into the SONIFI system, per the terms of
the contract.

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Understanding Report Fields and Codes

It is important to be familiar with the terms and codes used to describe the report data. The following
term and code tables are also included at the bottom of a generated report page.
The following chart provides descriptions of fields commonly used in SONIFI reports.
Field
Purchased
Price
Used
Item
Ps
Pr
Em
Disputed
Who
Why
Buy
Can
Adj
Rest
View
Description
Time a service or item was purchased.
Cost of the purchase.
Length of time the service or item purchased (movie) was used.
The identifying number assigned to an item when it enters the system.
Posted to the Hotels Property Management System: y (yes) or n (no).
Printed on the printer: y (yes) or n (no).
Y indicates the system uses email to send reports to the property.
N indicates system is not set up to email reports to the property.
The date and time of the dispute.
Initials or ID# of the technician that entered or restored a dispute.
The code indicating the reason that the dispute was entered. Refer to the legend at
the bottom of the report.
The number of orders for SONIFI services.
The number of cancellations.
The number of adjustments.
The number of adjustments made in error that were restored to the system.
The amount of time (in hours and minutes) that the service displayed on the guest
room television.
NOTE: SONIFI view times are listed in hours and minutes not seconds. For
example, 00:05 in the View column indicates that the purchase was displayed on the
guest TV for 5 minutes. If the movie was viewed for five minutes and 48 seconds, the
view time would be rounded to the next nearest minute (00:06).

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Item
The reference number assigned to each movie purchase.
Daily Guest Activity Report

The Daily Guest Activity Report provides purchase information from noon the previous day, until the
time the report is generated. This report includes the time that services were ordered, the type of
services ordered (including movie titles), net totals, and the amount of time the guest viewed or used
the SONIFI service.
Complete the following steps to generate a Daily Guest Activity Report.
2. Select Reports and then Transaction Reports from the navigation pane.
3. Select Daily Guest from the navigation pane to reveal the Daily Guest Activity_Sort Options page.
Select the desired Sort Options and Include Titles options.
Date. Click this radio button to sort the report by the date/time of purchases.
Room. Click this radio button to sort the report by the room number
Include Titles. Check the Include Titles check box to include the name of the service in the
report, if applicable. This item is checked by default.
4. Click Submit to generate and reveal the report.

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Single Room Billing Activity Report

The Single Room Billing Activity Report provides detailed transaction information for a single room
during a specified time period. This report is often used to assist guests with questions about SONIFI
System purchases.
Complete the following steps to generate a Single Room Billing Activity Report.
3. Select Single Room from the navigation pane to reveal the Single Room Billing Activity page.

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From this page complete the following fields and option.
Room Number. Enter the number of the desired guest room.
Start Date / Time and End Date / Time. Together these fields determine the range of
billing items in a report.
Include Titles. Check the Include Titles check box to include the name of the service in
the report, if applicable. This item is checked by default.
All Activity Report

The All Activity Report is a detailed Transaction Report that provides all transaction information and net
totals for a specified time period. This report can be used at any time to compare the totals on the
SONIFI System with those recorded on the Hotels Property Management System.
Complete the following steps to generate an All Activity Report.
1.
2.
3.
4.
Access the Front Office Menu.

Select Reports and then Transaction Reports from the navigation pane.
Select All Activity from the navigation pane to reveal the All Activity Date / Time page.
From this page select and complete the desired sort and other options.

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Purchase Sort Options

o Date. Click this radio button to sort the report by the date/time of purchases.
o Room. Click this radio button to sort the report by the room number
Start Date / Time and End Date / Time. Together these fields determine the range of billing
items in a report.
NOTE: SONIFI view times are listed in hours and minutes not seconds. For example, 00:05 in the
View column indicates that the purchase was displayed on the guest TV for 5 minutes. If the movie
was viewed for five minutes and 48 seconds, the view time would be rounded to the next nearest
minute (00:06).

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Summary by Day Report

The Summary by Day Report provides a list of transactions for the date and time specified. This report
includes the service prices, number of buys, grand totals, net purchase amounts, and current tax rates.
Complete the following steps to generate a Summary by Day Report.
3. Select Summary by Day from the navigation pane to reveal the Summary Date / Time page. Enter
this reports starting date/time and ending date/time in the appropriate fields

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Net Totals Report

The Net Totals Report provides all transaction information for a specified period. This report includes
Gross Purchase Amounts, Net Adjustment/Cancellation Totals, Net Purchase Amounts, and Current Tax
Rate Information.
Complete the following steps to generate a Net Totals Report.
3. Select Net Totals from the navigation pane to reveal the Net Totals Date / Time page.

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Enter this reports starting date/time and ending date/time in the appropriate fields.
Manual Post Report

The Manual Post Report provides a list of transactions that must be posted to the Hotels Property
Management System.
Complete the following steps to generate a Manual Post Report.
1.
2.
3.
4.

Select Manual Post from the navigation pane to reveal the Manual Post Report page.

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items in a report.

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Disputes Report
The Disputes Report provides the total number of disputes and detailed dispute information during a
specified time frame. Dispute reason and current tax information is also included.
Complete the following steps to generate a Dispute Report.
1.
2.
3.
4.

Select Manual Post from the navigation pane to reveal the Manual Post Report page.

items in a report.

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Nightly Audit Purchases and Billing Day Reports

Nightly Audit Purchases Reports
The Nightly Audit Purchases Report is used to view Nightly Audit Close Out functions previously
performed in the SONIFI System. This report can be generated at any time to compare purchase and
dispute information on the SONIFI System to the transaction information in the Hotels Property
Management System.
NOTE: Do not confuse the Nightly Audit Purchase Report with the Nightly Audit Close Out
function. The Nightly Audit menu option is used to create a Nightly Audit Pre-Close Out Report,
and then close out the billing day.
Complete the following steps to generate a Nightly Audit Purchases Report.
2. Select Reports and then select Nightly Audit Purchases Report from the navigation pane.
3. The Nightly Audi Purchases Report page is revealed with a table listing purchase days.

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4. Custom Nightly Audit Purchases Report. To create a custom sort of the Nightly Audit Purchases
Report locate the Report By section and leverage one of these options:
Number of Days. Click the Number of Days radio button and then enter the number of
reports to be viewed (starting with the most recent) in the Last field.
By Date. Click the By Date radio button. The Start Date and End Date field are revealed.
Complete these fields.
5. Click Submit to show the purchases in the desired sort.
Billing Day Report

A report containing the billing detail for a specific billing day can be generated from the Nightly Audit
Purchases Report. To view billing detail for a specific billing day, do the following.
With the Nightly Audit Purchases Report open, click the related Report button of the desired
billing day.
The Nightly Audit Close Out Report for that billing day is revealed.
Service Content Reports

Service Content Reports are used to view the content services currently available in the SONIFI System.
These currently include the Movies Information Report, Custom Video On Demand Report, Music on
Demand Report, and TV Unlimited Information Report.
Movies Information Report
The Movies Information Report provides information about the currently available movies and their
costs.

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Complete the following steps to generate this report.

2. Select Reports and then select Service Content Reports from the navigation pane.
3. Select Movies Information Report from the navigation pane.
4. The Information Report page is revealed with a table list of the SONIFI Systems currently available
movies. The table includes the movies title, rating, price to view, availability starting date, run time,
and availability of options for pausing, saving, fast forwarding and rewinding the movie during play.
Custom Video On Demand Report
The Custom Video On Demand (VOD) Report provides information about the currently available movies
and their costs.
3. Select Customer Video on Demand from the navigation pane.
4. The Information Report page. Complete the fields.
5. Click Submit to generate and reveal the Video on Demand Information Report.

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Music On Demand Report

The Music On Demand (VOD) Report provides information about the currently available music and its
cost.
3. Select Music on Demand Report from the navigation pane.
4. The Information Report page is revealed. The report includes music categories and number of
albums available.
TV Unlimited Information Report

The TV Unlimited Information Report provides information about the currently available Mature
Audience selections.
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3. Select TV Unlimited Information Report from the navigation pane.
4. The Information Report page is revealed.
Room Restriction Report

The Room Restriction Report is used to view rating restrictions, payment methods, cash deposits, and
credit limits currently placed on guest rooms. Refer to Restrictions and Rating Restrictions for details on
the restriction levels available.
Complete the following steps to generate a Room Restriction Report.
2. Select Reports from the navigation pane.
3. Select Room Restriction Report from the navigation pane to review the Room Restriction Report
page.
Complete the available options:

Report Type. Select either the Detailed or the Summary option, depending on the type
of report needed.
Payment Method. Use the drop down menu to select from desired option: Cash, Credit
or All.
Cash Deposit. Use the drop down menu to select from desired option: Deposit, No
Deposit or All.
Credit Limit. Use the drop down menu to select from desired option: Limit, No Limit or
All.
Rating Restrictions. Use the drop down menu to select from desired option: All,
Restricted, Unrestricted or None.
Occupied Status. Use the drop down menu to select from desired option: Occupied,
Unoccupied or All.

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Video Checkout Report

The Video Checkout Report is used to show a list and a total of the rooms using the video checkout
function.
Complete the following steps to generate a Video Checkout Report.
2. Select Reports from the navigation pane.
3. Select Video Checkout Report from the navigation pane to reveal the Video Checkout Report page.
Complete the start date/time and end date/time fields.

5. Verify the date/time data. Click Confirm.

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NOTE: This report may take several minutes to generate.

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FOR MORE INFORMATION

The SONIFI Solutions STAY1000 System is the unified, customizable hardware and software platform for
the hospitality market. STAY1000 provides hoteliers the means to give their guests the digital/HD Freeto-Guest TV programming that they expect and the Interactive Television (ITV) features and services that
will engage, inform, and entrain them.
Additional and Related Documentation

SONIFI Solutions Administrative Menus - Marina 10 User Guide Series - The SONIFI Solutions
Administrative Menus - Marina 10 Series covers the Administrative Menus that allow system
performance monitoring, customization and control of service offerings through structured levels of
access.
System Overview. This guide focuses on initial access through the portal and subsequent access
assignments for performance of tasks. This guide, along with SONIFI technical training, provides
the user with the necessary knowledge, decision making tools, and tips for interacting with the
Administrative Menus.
Maintenance Menu. This document covers two levels the Back Office and the Front Office
Menus. The Back Office Menu focuses on tasks and activities, such as reports, that take place
without directly impacting the guests. The Front Office Menu focuses on tasks and activities,
such as Parental Controls, that involve direct interaction with guests.
Remote Control LRC-3210/LRC-3220 User Guide - The LRC-3210/LRC-3220 remote control is part of a
Hotels SONIFI System. Every Hotel guest room will be equipped with this remote. This guide provides
basic programming, testing and maintenance tips and practices for this remote.
Contact Information
If you have any questions, comments, or concerns regarding your SONIFI System, please contact us via
any of the methods below:
Postal Mail
SONIFI Solutions, Inc.

3900 West Innovation Street
Sioux Falls, SD 57107
Telephone
(888) 563-4363
(605) 988-1000
Email
customization@sonifi.com

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SONIFI ADMINISTRATIVE MENUS

Back Office / Front Office Menus

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Property Specific Information Configuration ............................................................................................ 5

Room Information Front Office ........................................................................... 6

Multilingual Services Front Office ....................................................................... 9

Payment Types, Deposits and Credit Limits Front Office ................................... 11

Number of Days Front Office ............................................................................ 13

Restrictions and Rating Restrictions Front Office .............................................. 14

Modify the Availability of Channels Front Office ............................................... 21

Room Groups Front Office ................................................................................ 23

Disputes Front Office ........................................................................................ 31

Nightly Audit Front Office ................................................................................. 34

Front Office Reports ............................................................................................ 38

FOR MORE INFORMATION ................................................................................... 57

Additional and Related Documentation ................................................................................................. 57

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

ACCESSING ADMINISTRATIVE MENU LEVELS

ACCESSING BACK OFFICE / FRONT OFFICE ADMINISTRATIVE MENUS

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

PROPERTY SPECIFIC INFORMATION BACK OFFICE

Property Specific Information Configuration

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Interactive Message Configuration - Welcome

SONIFI Main Menu with Welcome and Property Message

ROOM INFORMATION FRONT OFFICE

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Working with Room/Terminal Information

Options Details and Descriptions.

6. Click Confirm Changes button.

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Understanding Room Information Options Detail and Descriptions

Understanding Room Information Options

The guest room number.

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Refer to Modify the Availability of Channels.

MULTILINGUAL SERVICES FRONT OFFICE

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Changing Language Setting for a Room

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

page, click the Confirm Changes button.

PAYMENT TYPES, DEPOSITS AND CREDIT LIMITS FRONT OFFICE

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Changing the Payment Information

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

amount in the text box.

NUMBER OF DAYS FRONT OFFICE

Setting the Number of Days

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

RESTRICTIONS AND RATING RESTRICTIONS FRONT OFFICE

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Understanding Parental Control

Setting Parental Control Options

bottom of the page.

6. The Parental Controls page appears with current information.

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

All Services Available. All services available for purchase.

Understanding Global Rating Restrictions

SONIFI Solutions: Marina 10 Administrative Menus-Back/Front Office | 08042014 |

Set Global Rating Restrictions

Refer to Room Information Front Office section.

bottom of the page.