Professional Documents
Culture Documents
Supply Chain Management
Supply Chain Management
PROJECT REPORT ON
Submitted by
RAUNAK RAVINDRA GAIKWAD
Submitted to
GOVINDRAO WANJARI COLLEGE OF MANAGEMENT STUDIES AND
RESEARCH,
156, Borkhedi (Gate), Near Railway Crossing, Butibori, Nagpur (M.S.)
1
Certificate
This is to certify that Mr. Raunak Ravinda Gaikwad is bonafide student of Master of
Business Administration course with specialization in Operations Management, for the
session of 2009-2011 of Govindrao Wanjari College Of Management Studies and
Research, Butibori, Nagpur.
This candidate has worked under the supervision of Ms. Mamta Kamble and has
satisfactorily finished his project work, in this academic session. The project submitted
by his own work, and is complete so as to warrant its presentation for examination.
His project work, entitled to ANALYTICAL STUDY OF SUPPLY CHAIN
MANAGEMENT PRACTICES ADOPTED BY DINSHAWS DAIRY FOODS
LTD.NAGPUR which is in partial fulfillment of requirement for the above course, and
is being forwarded to Nagpur University for examination.
Date:
Place: Nagpur
(Guide)
(Projectee)
DECLARATION
To,
The Principal,
Govindrao Wanjari College
Of Management Studies and Research (MBA)
Respected Madam,
ANALYTICAL
STUDY
OF
SUPPLY
CHAIN
MANAGEMENT
Place: Nagpur
Name of Projectee
Date:
ACKNOWLEDGEMENT
Any accomplishment requires the effort of many people and this work is not
different. I am thankful to my faculty Ms. Mamta Kamble for supporting me and guiding
me throughout the project. This report would not have been possible without her help.
RAUNAK GAIKWAD
INDEX
Sr.no.
CHAPTERS
CHAPTER 1
PARTICULARS
Abstract
Aim
Objectives
CHAPTER 2
Introduction of company
CHAPTER 3
Introduction of topic
CHAPTER 4
Literature review
CHAPTER 5
Research methodology
CHAPTER 6
CHAPTER 7
Conclusion
CHAPTER 8
Suggestion
ANNEXURE 1 Bibliography
10
ANNEXURE 2 Questionnaire
PAGE NO.
AIM
OBJECTIVES
CHAPTER 2
INTRODUCTION OF COMPANY
INCEPTION
Early 1930s:
Two enterprising brothers, DINSHAW and ERUCH RANA, started a small dairy
business in Gittikhadan, on the outskirts of Nagpur. Their obsession with quality and
transparent business practices, brought prosperity and confidence to the young
businessmen. When opportunity knocked in the form of an Englishman who suggested
that they try manufacturing ice cream, the idea was readily translated into reality.
DINSHAWS ICE CREAM was born in 1933 when Nagpurians came to know the
creamy, hand churned delicacy.
INTIAL GROWTH
An alien concept, ice cream eating was considered a luxury, which could only be
indulged in, on very special days during the sweltering heat of Nagpurs grueling
summer. The conviction of their ultimate success, and the vision of these young
entrepreneurs, far outweighed the difficulties of running a purely seasonal business with
its vagaries of demand. By mid forties, Nagpurs gentry had extended ice cream eating
into the winter and the name DINSHAWS had become synonymous with the ice cream
in Nagpur.
The magic of DINSHAWS goodwill spawned a net work of enthusiastic dealerfranchises all over central India, where DINSHAWS enjoy near monopoly even today.
Success breeds Success. The sound business principles of the founders, which gave them
their initial success, became the foundation of DINSHAWS business edifice. Quality
consciousness went beyond the quality of relations with employees, business associates
and its ultimate consumer. By 1987 DINSHAWS was known in central India as not only
the company, which made the best ice creams, but also the company that built best
relations.
Persistent efforts from prospective distributors and dealers of other areas and greater
demand for varieties from existing areas forced DINSHAWS to expand its
manufacturing capacities. Imported continuous freezers expand plants and storage
facilities wide with market demand.
By 1989 cold storage depots had sprung up in Raipur, Jabalpur, Indore, Akola,
Aurangabad, Pune, Hyderabad, Guntur and Vishakhapatnam more by pressures of
demand than by design. Consumer appreciation for its products and for its credo of
VALUE FOR MONEY forced continuous expansion and modernization of
manufacturing capacities which today are to the tune of 35000 Liters of ice-cream per
day. By 1990 the business was experiencing difficulty in getting regular supplies of good
quality to need its ever-increasing needs. The obstacles were turned into an opportunity to
diversify into Diary business.
The firm had turned full circle by coming back to its parent business of Diary which
today has a capacity to process and pouch 1lac liters of Milk per day. The citizens of
9
Nagpur who were dependent only on milk supplied by Government Milk Scheme and
local vendors welcomed the supply of standardized quality milk and DINSHAWS
became the first branded milk to be sold in Nagpur.
Being a responsible corporate citizen and being aware of the needs of protecting its
environment, DINSHAWS have invested more than Rs.70 Lakhs in an Effluent
Treatment Plant, which is a model for any industry of its size.
Dinshaws foray in Bombay has been on a low key. DINSHAWS have been able to
grow in the face of competition from national and multinational giants of the industry
because of the inherent strength of its products, policies and people.
10
CHAPTER 3
INTRODUCTION OF TOPIC
The topic supply chain management is basically concerned with the following process
of supply chain management and operations, like
1. Procurement and Production
2. Packaging
3. Distribution
Practices followed by Dinshaws Dairy Products ltd. Nagpur.
Suppliers
Quantity
Quality
Cost
Suppliers:
There are two modes of raw milk procurement & supply.
1. Own collection
2. Other dairies
Own collection:Dinshaws has established dairies all over the Vidarbha and Maharashtra which
provides a continuous supply of milk.
This own collection also includes two modes as
11
Chilling centers:There are twelve chilling centers across vidarbha region. These plants are having
capacity of 25000 liters. Milk is stored at low temperature & as per the capacity of
plant supply is provided. There are some locations where chilling centers are located
Ravanwadi, Dahegao, Neharwani,Selu, Tiroda, Mandhal, Kodamendhi.
Bulk coolers:These are milk storage plants having low storage capacity around 5000ltrs farmers
provide the milk in loose i.e. 5 to 10 ltr each.
Dinshaws provide support to the dairy farmers to run their farms
MILK PRODUCTION
The buffalo and the cow and to a very limited extent the goat are the main milch
animals in the India. The buffalo contributes some 64 per cent, the cow 33 per cent
and the goat 3 per cent of the total milk produced in India. There are several well
recognized breeds of cows and buffaloes in the region such as Red Sindhi, Gir,
Tharparkar, and Sahiwal among the cows, and Murrah and Neeli Ravi among the
buffaloes, are outstanding breeds. The milk of the buffalo is comparatively richer in
fat content than that of the cow. In order to increase milk production we must have to
:
The population of the cross-bred cows and the upgraded buffaloes is expected to
increase the milk production significantly.
12
Milk is procured form area to fulfill the industry needs by procurement departments
of the companies. This is the most important department in every dairy industry,
provided with highly paid Procurement managers supported with a team of qualified
and experienced staff of zonal managers, area executives or milk collection
controller, milk collection supervisors, mobile testers, drivers, peons and etc. in order
to support the procurement staff a separate wing of accounts is also established. This
13
Quantity:
Every dairy industry operates at its capacity to be a profitable. So in this competitive
environment to have some specific volume of raw milk some time is the biggest
challenge then quality. If a procurement department is failing to achieve the target
quantity, it means it is not functioning properly. This definitely affects dairy business.
Following factors affect the quantity:
Season (availability of milk)
Market competition
Rate of milk
Payment system (direct/banks)
Payment duration (at Spot, after week, after fortnight)
Milk procurement size (larger the size of the procurement greater the quantity of
milk)
Company strategy.
Raw milk receiving parameters
Quality:
Good quality milk is essential for production of good quality dairy products, taste and
flavor, free from pathogens and long keeping quality. Good quality raw milk must be:
a. Free from debris and sediment
b. Free from off-flavors.
14
Ultimate objective of any industry is to provide their customers with best quality
product. Hence quality play important role in the procurement of milk .It is the
biggest challenge for a company, as it affects cost, quantity, & competition. Increase
quality, decrease quantity, increase cost & competition. At procurement stage in order
to have good quality raw milk, company takes following steps:
1. Develop infrastructure
Develop Centers
Develop Lab
Development of VMC
2. Staff Recruitment
Recruit
Train
3. Transportation system
Tanker purchase
Vehicles purchase/rent
Cost:
I. Before Set up
Projection Cost
Running cost.
15
Variable
Fix
Losses
Variable :
1.Raw milk Price
2. Ice / Chilling
3.Transportation cost; it includes Haulage cost
Fixed cost :
1. Procurement cost; includes salaries wages benefits
2. Utilities
3. Rents
4. Maintenance and repair
5. Weighing / measuring cost
6. Storage cost; it includes ice and chilling cost
7. Other miscellaneous cost; including quality cost and etc.
Fixed Cost on milk procurement can be reduced by increasing volume of milk. It can
also be reduced by controlling losses and over heads.
Competition:
Following types of competition exists in area for procurement of milk these
competitions some time are beneficial for company and sometimes may be harmful
for company.
1. Industry to industry
2. Producer to producer
16
Increase cost
Decrease quality
Increase quantity
Increase quality
Decrease price
per their standards. If milk pass all the quality test then this milk is received otherwise
the milk is rejected.
Mini/Hilux contractor: In this type of milk collection local supplier of area, collects
milk with their own resources and bring this milk to companies sub center. If milk is
according to companys standard that milk is received otherwise rejected. All types of
collected milk are brought to sub centers, where it is chilled (by chiller or by ice) and
transported to Main center either through 1.7, 5 or 9 tons of tankers depending upon
the quantity of milk, here milk is chilled through chillers and transported to plant.
2. Self Milk collection system:
image
A. Village Milk Collection (VMC): In this case a local community nominated person
(VMC agent) collect milk from local farmers on behalf of company by using
company facilities. The VMC agent gets commission from company on per litter
collected milk. After collection VMC agent either himself approach the nearby center
of company for handing over of collected milk or company vehicle collect milk from
that VMC agent as per written agreement. Very good quality milk is collected
through the VMCs. No doodhi is involved in this type of collection.
B. Progressive formers: Having 10 adult buffalo or minimum 25 liters milk.
C. Direct Farmer: Having one or more milch animal and bring milk directly to sub
center or MCC
(Milk chilling center)
Bulk milk transport: A Milk procurement team of companies ensures that milk is
collected and transported to factories daily. Milk cooled on the farm or cooling centre
may be transported in bulk tankers. Bulk tankers are insulated, so the milk will
remain cold until it reaches the plant (provided the transport is fast, i.e. short distance
or good roads enabling milk to be delivered before the temperature of milk rises
above 10*C
18
Reception of milk at plant: At reaching plant quality assurance staff of reception lab
takes the representative sample of whole milk tanker and analyses it for various
parameters as per standards of company. If milk found as per quality norms of
company the tanker is weighed and production department staff receive the milk for
further processing otherwise the sub standards raw milk tanker is rejected.
Most of the dairy product packaging is done in the paper based packing material. The
paper can be wax coated paper, plastic coated paper, grease proof paper, box boards
and other kind of dairy product packing paper. Then glass bottles are used as dairy
product packaging as these are easy to clean and almost inert to chemicals.
Apart from these there are aluminum foils, tin plates, timber, plastics, low and high
polymers that are used as dairy packaging material.
Types of Dairy Products
Fermented Milk
Curds
Cheese
Cottage Cheese
Cream
Butter etc.
Pouch/Sachet: The pouch or sachets are formed from either a reeled or flat film.
UV light may be used to sterilize the film. This type of dairy packaging is used to
package butter, cheese, milk powder etc.
Carton: It plays a very important role in the bulk packaging of milk. It is used for
Barrel: Barrels are usually made of wood and are coated with wax on the inside.
They are used for bulk packaging of semi-solid buttermilk, sweetened condensed
milk, etc.
Cup: Cups are made up of paper with plastic or wax coating on inner surface. This
type of dairy packaging is usually covered with a lid and used for frozen and
coagulated products.
Cans: This is popularly used for various types of solid, semi-solid and powdered
products. Aluminum cans widely used. They are the most convenient for gas packing
and suitable for dairy packaging.
Bottles: Made of glass with aluminum closures, the bottles are suitable for storing
condensed milk, processed cheese spread etc. It is usually made up of aluminum and
lacquered on the inner side.
Plastic
21
Paper
Nylon
LDPE
Laminates
Polyolefin
Polypropylene
LDPE polyethylene
The milk chilling/dairy industry is one of the more intricate and diverse, and it
requires refrigeration and temperature controls that are reliable throughout all its
aspects. Refrigeration is needed in the production and storage of a wide range of
products from milk, cheese and butter.
Compressor speed
RPM
750
750
750
750
750
27500
55000
82500
110000
165000
247500
KW
19
37
55
75
110
170
HP
25
50
75
100
150
225
850
850
850
850
850
850
22
Milk Chilling
Capacity per day
in Liters
Electric Motor
required
31000
62700
93500
125400
187000
280500
KW
22.5
45
67
90
125
190
HP
30
60
90
120
170
250
Note :
Evaporating Temperature
Condensing Temperature
Temperature of incoming milk
Temperature of milk after chilling
Duration for which ice is built in the Ice
Bank Tank
Refrigerant
The above data is for general guidelines only.
:
:
:
:
:
-10oC
+40oC
+35oC
+4oC
18 Hrs
Ammonia
3. DISTRIBUTION
TRANSPORT MANAGEMENT SYSTEM
A Transportation Management System (TMS) is a software system designed to
manage transportation operations.
TMS are one of the systems managing the supply chain. They belong to a sub-group
called Supply chain execution (SCE). TMS, whether it is part of an Enterprise Level
ERP System or from an integrated "Best of Breed" Independent Software
Vendor(ISV) has become a critical part of any (SCE) Supply Chain Execution and
Collaboration System in which real time exchange of information with other SCE
modules has become mission critical.
In more recent times, we have seen that these systems are being offered in many
different types of licensing arrangements. These different arrangements have given
shippers who otherwise would not be able to afford sophisticated software the
opportunity to utilize TMS to better manage this vital function. The 3 primary
offerings are:
23
2. Hosted (remote)
Additionally, we are seeing that some software providers have either been acquired or
merged with traditional supply chain management consultancies and are now offering
shippers "blended" managed and software services as an outsourced process. Primary
Tier 1 TMS providers are still independent, carrier and 3PL neutral, and ERP neutral.
TMS usually "sits" between
an
ERP
or
legacy order
processing and
1. Planning and Decision Making: TMS will define the most efficient transport
2. Transport follow-up
3. Measurement
TMS have or need to have a Logistics KPI reporting function for transport.
Various functions of a TMS:
Key Benefits
Route Planning and Optimization
Reduce Distribution Costs & Fleet Miles - Daily routes are created using powerful
more and driving less. The answer to increasing volume is not always to put more
vehicles on the road, but to make smart, efficient
Make Sound Business Decisions -Understand how delivery costs affect the
Set Driver Standards - Creating route plans and gathering actual information
allows you to set performance standards and expectations-which can result in less
overtime and better driver performance
Decrease Routing Time - Let your routers spend less time configuring routes and
more time assessing what-if scenarios to produce better, more efficient routes.
25
Contingency Planning - Prepare for holiday or seasonal spikes and other "what if"
scenarios
delivery cost, actual versus projected by route and by stop, planned route summaries
and many more reports to help you consistently evaluate your success
Load Optimization
Accurate and Quick Load Design for Multiple Route Types - Each type of route
Pre-Build Orders - Load orders to be picked, built and pre-staged throughout the
day, all while continuing to have them allocated to the correct route and truck during
the final loading pass
Load Design to Reduce Product Breakage - Most breakage occurs within the first
10 minutes of a route due to poor packing. Fleet Loader's leading loading algorithms
allow for proper mixing and stacking to reduce breakage
Reports - Final load sheet, driver check-out, load validation and pick sheets
26
CHAPTER 4
LITERATURE REVIEW
Today Consumers have higher expectations than ever before. They want products
to match these expectations. They also want accurate, up-to-date and useful information
about what they buy and above all they need Quality
According to the project work done by the management students Swati Kiran &
Kriti Tiwari of IMT Ghaziabaad on AMUL, the growth rate of dairy foods due to better
supply chain management practices and strong distribution network in India is steady but
is increasing in the future.
India is the largest milk producer in the world, yet only around 15 per cent of the
milk is processed. The organized liquid milk business is in its infancy and also has large
long-term growth potential.
27
CHAPTER 5
REASEARCH METHODOLOGY
SAMPLING METHOD
Convenience sampling was used by the researcher because it is easy and cheap to collect
data. Moreover the population size was very large to cover so it was best to use
convenience sampling.
DATA COLLECTION
Both Primary as well as Secondary Research Method has been included for preparing this
final report.
PRIMARY SOURCE
Observation
Personal Interviews
PERSONAL INTERVIEWS - In this method I asks the question from the performa in the
order questions are listed and record the replies.
SECONDARY SOURCE
CHAPTER 6
Outsourcing
Many suppliers
20
25
Axis Title
20
15
10
5
0
No. of Respondent
Close
partnership
with
suppliers
JIT supply
Outsourcing
Many
suppliers
Holding
safety stock
20
29
2. How successful do you think is your company in managing its supply chain in
general?
* Not successful at all
* Not successful
* Somewhat successful
* Successful
* Very successful
No. of respondent
0
Not successful
at all
Not successful
Somewhat
successful
Successful
Very successful
0
4
20
6
25
Axis Title
20
15
10
5
0
Not
successful at
all
Not
successful
Somewhat
successful
Successful
Very
successful
20
No. of respondent
Most of the employees think that Dinshaws dairy food ltd is managing Supply
Chain Management successfully.
30
NO
No. of respondent
30
0
0%
Yes
No
100%
31
NO
No. of respondent
28
2
7%
Yes
No
93%
Out of 30 employees 28 think that Dinshaws dairy food ltd has a clear logistic
plan.
32
5. What types of systems are currently in use in your company to support Supply
Chain Management?
Subcontracting
3PL
Supply Chain Benchmarking
Vertical integration
No. of Respondent
Subcontracting
3PL
19
Vertical integration
20
18
16
Axis Title
14
12
10
8
6
4
2
0
No. of Respondent
Subcontracting
3PL
Supply Chain
Benchmarking
Vertical
integration
19
Out of 30 employee 19 think that supply chain benchmarking supports supply chain
management of Dinshaws dairy food ltd.
33
6. What types of systems do you plan to implement in the near future (within the
next 2 years)?
E-procurement
EDI
Outsourcing
Subcontracting
Plan strategically
No. of Respondent
E-procurement
13
EDI
Outsourcing
Subcontracting
Plan strategically 5
14
12
Axis Title
10
8
6
4
2
0
No. of Respondent
Eprocurement
EDI
Outsourcing
Subcontractin
g
Plan
strategically
13
34
7. How satisfied are you with the current public policy regarding SCM and IT?
*Satisfied
*Very satisfied
*Same what satisfied
*Not satisfied
Satisfied
Very satisfied
Same what satisfied
Not satisfied
No. of respondent
20
5
2
1
25
Axis Title
20
15
10
5
0
No. of respondent
Satisfied
Very satisfied
Same what
satisfied
Not satisfied
20
35
8. Is supply chain management having all the address of the sub distributors
branches of the company?
Yes
Yes
No
No
No. of respondent
27
3
10%
Yes
No
90%
36
9. Rate the working strategies of supply chain management department on the basis
of the current programs?
* Outstanding
* Excellent
* Good
* Average
No. of respondent
2
8
2
18
Outstanding
Excellent
Good
Average
20
18
16
Axis Title
14
12
10
8
6
4
2
0
No. of respondent
Outstanding
Excellent
Good
Average
18
37
25
Not sufficient
17%
Yes
Not sufficient
83%
38
11. According to the current growth process of the organization, which of the
following needs much attention and progress to boost the production?
* Operational activities
* Tactical activities
* Current programming strategies
No. of respondent
25
3
2
Operational activities
Tactical activities
Current programming strategies
30
25
Axis Title
20
15
10
5
0
Operational activities
No. of respondent
25
Tactical activities
Current
programming
strategies
39
12. Choose the right option, where the supply chain department is facing problem in
taking care of the raw material?
* During storage
* Packaging
* Testing of packaging
* Evaluation of defective raw material
During storage
Packaging
Testing of packaging
Evaluation of defective raw material
No. of respondent
15
5
1
9
16
14
Axis Title
12
10
8
6
4
2
0
No. of respondent
During
storage
Packaging
Testing of
packaging
Evaluation of
defective raw
material
15
40
Excellent
Very effective
Good
Average
No. of
respondent
3
5
13
9
14
12
Axis Title
10
8
6
4
2
0
Excellent
No. of respondent
Very effective
Good
Average
13
41
14. Is there any case recorded by the supply chain department in which the production
department complained late delivery of raw materials?
* Yes
* No
No. of respondent
Yes
No
26
13%
Yes
No
87%
42
CHAPTER 7
CONCLUSION
According to the study done on the feedback of questionnaire, data interpretation and
analysis the results are as followsThe result shows that the Dinshaws dairy foods ltd. practices supply chain with
the help of many suppliers. Meanwhile the company is managing its supply chain
successfully. The company has a separate logistics and dispatch department.
Dinshaws dairy foods ltd has a clear and sophisticated logistic plan.
Operational activities and supply chain management activities of the Dinshaws
dairy foods ltd are by the support of supply chain benchmarking. The company is
planning to implement and practice the e-procurement, EDI plan strategically in future.
Current supply chain management and IT activities of the company are going
flawless and in future there is scope for better supply chain and distribution network.
The current transportation and logistics management of the company is sufficient and is
flexible enough so as to change the current policies if any.
The study has shown us that there is some obstacles during handling and storage
of dairy products which creates hurdle in SCM therefore should be eradicated.
43
This study throws light on supply chain management process commenced at the
Dinshaws dairy foods ltd. Butibori MIDC Nagpur.
The SCM studied in this report focuses on the dairy industry of Nagpur and it
may differ from firm to firm.
There have been some inaccuracies due to non cooperative and rude behavior of
the respondents.
44
CHAPTER 8
SUGGESTIONS
The company should start a home delivery where a particular household will
order full range of products required by it over a period of time. For this the
company could provide a deliveryman with cycle to reach the different houses.
In order to motivate the channel members it is also very essential for the company
to increase the distributors for the hard selling items e.g. Dinshaws dahi (curd)
where it faces competition from Haldiram & Amul.
Dinshaws should go in for exclusive outlets in at least all the shopping malls
coming up these days and any location where footfalls are large in number. The
advantages of this channel will be:
i. Full range display
ii. Convenience for distributors.
iii. Easier to access new customers.
iv. Easy to push impulse purchase products
v. Brand building will be facilitated
In order to practice a better supply chain management Dinshaws should make use
of updated/upgraded/latest ERP packages like MFG PRO
Distribution strategies.
There are two main distribution strategies, which Dinshaws has very effectively
used.
1. In first strategy include incentives like free deep freezers, discounts on bulk
purchases.lr
45
2. Advertising campaign that reminds and persuades customers to buy ice cream
supports 2nd strategy,
Which is facilitated by price offs, which are frequently offered by the company.
Load optimization
For the dairies to remain competitive, they need to diversify their products
through value addition by using simple and cost-effective methods of
processing milk. Consideration should be given to processing of storable
products such as ghee and cheese as these are processed and successfully
supplied and distributed by dairies in other areas of India. The dairies need to
establish strategically positioned milk collection centers with cold storage
facilities to increase the quantity of milk they handle.
46
ANNEXURE 1
BIBLOGRAPHY
Books
James Evans, Supply chain management, Tata McGraw hills 3rd edition p.n. 405
to 450
John T. Mentzer ,Supply chain management Tata McGraw hills 4th edition p.n.
65 to 90
Upendra Kachru, Exploring the supply chain theory and practices, Tata McGraw
hills,p.n.210 to 250.
Websites
www.wikipedia .org
En.wikipedia.com.au/glossary.asp
http://www.scribed.com
http://www.google.com
47
ANNEXURE 2
QUESTIONNAIRE
Name of Employee
: .
Name of Company
:.
Address
:.
.
Country
Tel.
Contact Person
Position in company :
E-Mail
Sector Types
: Manufacturing
Industry
: Food
No of Employees
Service
Automotive
Both
Other (define)
Turnover 2010 :
YES
NO
48
5.What types of systems are currently in use in your company to support Supply Chain
Management?
Subcontracting
3PL
Supply Chain Benchmarking
Vertical integration
6. What types of systems do you plan to implement in the near future (within the next 2
years)?
E-procurement
EDI
Outsourcing
Subcontracting
Plan strategically
7. How satisfied are you with the current public policy regarding SCM and IT?
*Satisfied
*Very satisfied
*Same what satisfied
Not satisfied
8. Is supply chain management having all the address of the developer branches of the
company?
Yes
No
9. Rate the working strategies of supply chain management department on the basis of the
current programs?
* Outstanding
* Excellent
* Good
* Average
10. Is the supply chain management department is having sufficient transportation?
* Yes
* Not sufficient
49
11. According to the current growth process of the organization, which of the following
needs much attention and progress to boost the production?
* Operational activities
* Tactical activities
* Current programming strategies
12. Choose the right option, where the supply chain department is facing problem in
taking care of the raw material?
* During storage
* Packaging
* Testing of packaging
* Evaluation of defective raw material
13. How do you rate the delivery activity of the department?
* Excellent
* Very effective
* Good
* Average
14. Is there any case recorded by the supply chain department in which the production
department complained late delivery of raw materials?
* Yes
* No
50