Sabre Training Manual

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Sabre Training
Manual
Certified Travel Services, Inc.

6444 NW Expressway, Suite 808
Oklahoma City, OK 73132
405-720-6660
CerTravNet
Sabre Training Manual
by
Glenn A. Burroughs, CEO
Certified Travel Services, Inc.
All Rights Reserved
Copyright 2002
By Certified Travel Services, Inc.
Revised February 13, 2003
Contents
Introduction
Quick Start Training Program

Components
Relationships
Fees and Commissions
Format of Training Program
1
1
1
2
2
Lesson One Air Travel
Introduction
Types of Trips
Types of Fares
Classes of Service
Fares
4
4
5
6
6
Lesson Two Sabre City Pair

Availability
Lesson Three Selling Air

Segments
Lesson Four Pricing Air

Reservations
Introduction
Sabre Keyboard
Entering Commands in Sabre
Sign-In Procedure
City Pair Availability
Entering Travel Date
Entering City Pair
Entering Departure Time
Availability Displays
Additional Availability
Limiting Availability Display
Return Availability
8
8
8
9
10
10
10
11
11
12
12
12
Sell Entry
Action/Status Codes
Selling Connecting Flights
Direct Selling Specific Flights
Entering Arunk/Surface Segments
14
15
15
16
16
Introduction
Display Availability
Sell From Availability
Display Return Availability
17
17
17
18
Lesson Five Building the

Passenger Name Record
Lesson Six Web Site

Reservations
Lesson Six - Continued
Sell From Return Availability

Display Itinerary
Price Itinerary
Bargain Finder
Select Option From Bargain Finder
Display Itinerary
Store Fare
Retaining Original Reservation
Booking Reservation at Lowest Fare
Finding Lowest Fare for Booked Airline
Fare Shopper
Fare Quotes by Carrier
Fare Rules
References
18
19
19
20
23
23
24
24
25
25
26
27
27
28
Introduction
Agency Information
Moving Information from Star
Name Field
Telephone Numbers
Ticketing Instructions
Seat Assignments
Form of Payment Entry
Ticketing Entry
Remarks
Frequent Flier Number
Received From
End Record
Retrieving PNR
Request Ticketing
Table of PNR Entries
Encode and Decode Formats
References
29
29
30
30
31
31
32
34
34
34
35
35
36
36
37
38
40
40
Introduction
Accessing Web Fares Through eVoya
Accessing Web Fares Directly
41
41
42
ii
Lesson Seven Amtrak

Reservations
Lesson Eight Hotel

Reservations
Lesson Nine - Car

Reservations
Lesson Ten - STARS
Submitting Web Bookings to Headquarters

Booking Tools Comparison
42
43
Introduction
Decode Amtrak Station
Availability
Availability Display Codes
Equipment Type Codes
Train Service Codes
Seat Codes
Sleeping Car Accommodations Codes
Sell From Availability
Sell Return
Book Lowest Fare
Price the Itinerary
Display Itinerary and Price
End PNR and Move to Sabre
Complete PNR in Sabre
References
44
44
44
45
45
46
46
46
47
47
48
49
50
50
51
53
Introduction
Shop Hotel Availability
Look at Hotel Description
Check the Hotel Rate Description (HRD)
Book the Room
Optional Sell Entry Data Fields
References
54
54
56
57
58
60
60
Introduction
Car Type Codes
Display Shoppers Quote
Look at Car Quote
Check the Rules
Book the Car
References
61
61
61
62
63
64
66
Introduction
67
iii
Lesson Eleven Format

Finder
Levels of Stars
Line Types
Building a Traveler Star
Displaying the Star
Moving Profiles into a PNR
References
67
68
69
70
72
72
Introduction
Downloading Format Finder
Launch Format Finder
Contents and Hyperlinks
Index
Search
Context Sensitive Help
AutoHelp
References
73
73
73
74
75
76
77
78
78
iv
Introduction
Congratulations on your decision to become a part of the CerTrav.Net network of
independent travel agents. The system provides you with the ability to book travel using
the Sabre Global Distribution System (GDS).
Quick-Start Training Program
The purpose of this training program is to get you up and running quickly so that you
can begin to use your Sabre system to book air travel, hotel rooms and car rentals for
your clients. You will learn the basic entries required to do this and will be given
reference material and access to further training programs so that you can learn the more
complex entries. However, the entries you learn in the quick-start program will handle
90% of the entries you will need to know.
Components
As a travel agent you will be primarily interested in booking travel that best meets the
needs of your clients, and that have the best fares or rates possible. Using Sabre, you will
be able to book:
Air travel
Hotel rooms
Car rentals
Consequently, the quick-start program will concentrate on these three areas.
Relationships
As an independent travel agent you need to understand the new relationships that you will
have.
Travel Vendors. You will now be dealing directly with the vendors of travel
services that you are interested in the airlines that you use, the hotels from
whom you rent rooms and the car rental agencies you use. You will need to
understand industry practices and terminology used by each of these travel
vendors so you can communicate your needs and concerns to them.
Airlines Reporting Corporation. The Airlines Reporting Corporation (ARC) is
an organization established and owned by all of the domestic airlines. ARC
approves authorized agency locations for the sale of air tickets and procedures for
properly accounting for and remitting funds collected by the agencies on behalf of
the airlines. The Industry Agents Handbook provides basic ticketing and
reporting requirements for over 47,000 ARC-approved travel agency locations to
report and settle ticketing transactions with the carrier participants by means of
the ARC Standard Ticket and Settlement Plan. ARC accreditation is required
before any travel agency may issue airline tickets. Upon receiving accreditation,
an ARC number is issued to the travel agency. Certified Travels ARC number
is:
37-707-390
International Airlines Travel Agent Network (IATAN). IATAN appoints
agents with ARC approval to act on behalf of foreign airlines. They also issue
travel agent identification cards that entitle professional travel agents to reduced
travel benefits after a person has met earnings or commission income
requirements.
Certified Travel Services, Inc. Certified Travel is a fully accredited, full service
travel agency with appointments from both ARC and IATAN. Certified owns and
manages the Certified Travel Network and performs the following functions for
members of the network:
o Completes the processing of each reservation made by you, processes your
credit card payments for services sold by you, issues air tickets and
handles other travel documentation for you.
o Files settlement reports as required by ARC including sales made by you.
o Aids you in completion of unusual transactions not covered in your
training including such items as air ticket refunds and exchanges,
Miscellaneous Charges Orders, Tour Orders, Prepaid Ticket Advices and
complex travel arrangements.
o Accounts for all of your sales and issues sales reports and commission
checks to you.
o Follows up to be sure we are paid commissions on all of your purchases
and rebates your share of commissions to your company.
o Many other services as enumerated in our web site.
Fees and Commissions

Since airlines, for the most part, no longer pay commissions to travel agents, we charge a
fee for each air ticket or change to air ticket that we process for you. This fee should be
passed on to your client. We rebate to you 50% of the fee and commissions we earn
from the bookings you make.
Format of Training Program
You will be led through step-by-step procedures to be followed in booking air travel,
hotel reservations and car rentals. You will be given the Sabre entries to use as you
progress through the lessons. You should be signed in to Sabre before you start the
lessons including Sabre instruction. As you read through the material you will be asked
to make the entries you learn about in to your Sabre system. Sabre will respond to your
entries. Screen shots (pictures of the Sabre work area) are included so you can compare
the Sabre responses you get with the screen shots to be sure you are entering information
correctly.
At the end of most lessons you are given reference material lists that you can refer to for
more detailed instruction on the Sabre system. You may also wish to avail yourself of
Sabre Personal Trainer, an interactive, computer-based learning program that is available

through Sabre eservices
Lesson One
Air Travel
Introduction
Over the past few years the ways of doing business with the airlines have radically
changed. Travel agency commissions have been eliminated. Ticketless air travel through
the use of electronic tickets has replaced the use of paper tickets. Airlines have installed
web sites enabling travelers to book directly with the airline and bypass the travel agent.
However, studies have proven that cost savings opportunities on the web are very limited
and the majority of web fares found are not lower than those available through the Sabre
GDS (Global Distribution System). A comparison of using the web to book air travel
versus using the professional Sabre system is included in a later lesson.
In order for you to be proficient at providing air transportation for your clients, you need
to understand how the air travel system works. You need to know how flights are routed,
the different types of fares and classes of service and types of air trips available. You
must understand air travel terminology and learn airline codes.
Fortunately, the Sabre GDS you will be using handles much of the routing and fare
construction automatically. However, you need to know the basics of air transportation.
That is the purpose of this lesson.
Types of Trips
The basic information you need from your client before you can book a flight for him are
the city or airport from which he will be traveling (originating city), the city or airport he
is going to (destination city), dates he wants to travel and approximate time of departure
and arrival he requires. With this information you can begin to search for suitable flights.
Your customer will be booked in one of the following types of trips:
One-Way Trip. Travel from an originating city to a destination city without
returning.
Round Trip. Travel from an originating city to a destination city and return.
Most trips are round trips.
Circle Trip. Travel includes two destination cities and returns to the originating
city. For example, your customer wants to leave from Oklahoma City on
November 20 and go to New York where he wants to stay until November 25. He
then wants to travel to Atlanta, returning back to Oklahoma City on December 1.
Open Jaw Trip. This trip is the same as a circle trip except your customer will
not be flying between the two destination cities. Using the example, he will drive
from New York to Atlanta instead of flying. Thus, New York to Atlanta is the
open jaw.
Non-Stop Trip. The plane flies from the originating city to the destination city
without stopping.
Direct Trip. The plane stops at an intermediate city but your customer does not
have to change planes before continuing on the same flight to his destination.
Connecting Flight. The plane stops at an intermediate city where your customer
must change planes and board a different flight before continuing to his
destination.
Continuing Flight. Your customer stays in a destination city for a while then
continues on to another destination (on a continuing flight) before completing his
trip.
Types of Fares
There are as many types of fares as there are types of trips and more. Fare types are
continually changing as the airlines try to gain a competitive advantage over each other.
However, the following types of fares are generally applicable regardless of what they
may be called from time to time.
Local Fare. The amount charged for travel between two points on one airline.
Through Fare. The amount charged for travel between two points on one airline
with a connection in an intermediate city.
Point-to-Point Fare. The amount charged for travel between two points with a
connection at an intermediate city where a through fare is not available. The fare
from the originating city to the intermediate city is added to the fare from the
intermediate city to the destination city are added together (by Sabre) to get the
point-to-point fare.
Joint Fare. The fare for travel between two points where a connection at an
intermediate city is required and the continuing flight is on a different airline than
the flight from the originating city. The fare is a joint fare shared by the two
airlines.
Excursion Fare. There are many forms of excursion fares and new ones show up
every day. Generally, an excursion fare applies only to a round trip; there must be
a week-end (Saturday night) stay at the destination city before returning and the
ticket must be purchased several days or a week or more in advance of travel.
There are penalties for changes or cancellations.
Childs Fare. A child between the ages of two and 12 (inclusive) years old is
eligible for a childs fare on occasion. Children under two (not including two)
travel free if they do not occupy a seat (lap child). Unaccompanied children must
pay an extra unaccompanied minor fee.
Senior Citizens Fare. Senior citizens are sometimes entitled to a discount.
Promotional Fare. Sometimes an airline will initiate a bargain fare to promote a
particular flight. When this is done, it is usually done to promote a flight to a new
destination.
Military or Government Fare. The government routinely negotiates discounted
fares for government employees or military personnel.
Classes of Service
Before deregulation of the airlines in the 1970s, class of service indicated the
compartment of the plane you sat in and the level of service you received. There were
two classes of service first class and coach. Now the class of service indicates not only
the compartment you sit in and the service you receive, but also indicates the fare you
paid and the restrictions associated with the ticket you bought. To complicate matters
further, each airline designates its own class of service codes and they may or may not be
the same as their competitors.
For example, the classes of service codes for seven different airlines each with three
different types of excursion fares are as follows:
Class of Service for these Advance Purchase Requirements
Airline
Southwest
American
Delta
United
Continental
Northwest
21 Days
14 days
7 Days
M
M
L
V
Q
V
Q
K
K
V
V
Q
B
V
M
Q
B
H
As you can see, the class of service codes used by the airlines are inconsistent and
therefore, for all practical purposes, meaningless. However, Sabre displays seat
availability by class of service code. When you talk to an airline reservationist or
Certified Travel staff person, class of service used for booking will be discussed.
Fares
The airlines establish fares for each flight and class of service. In some instances there is
more than one fare for a class of service. Each fare is identified by a fare basis code.
The first character of the fare basis code is the class of service code described earlier.
The remaining characters are airline codes that help define the fare rules. While you do
not need to understand the meaning of these codes, sometimes some of the fare rules can
be determined from the codes.
Following are examples of four actual fare basis codes as designated by United Airlines:
QXE7A1N
QWTE7A1N
VA21ONX
VA21PNX
The above codes with the class of service Q require an advanced booking of seven days
(indicated by the number 7 in the code). QXE7A1N requires departure times of 6:00 am
to 7:00 pm. QWTE7A1N requires departure times of 7:00 pm to 6:00 am. The V class
basis code requires 21 days advance booking. The first V basis code requires travel on
Tuesdays, Wednesdays and Saturdays. The other V basis code requires travel on the
other days of the week.
As mentioned earlier, the purpose of the fare basis code is to define the rules related to
booking the class of service that is a part of the code. The rules are defined for each class
of service. Rules are stipulated in each of the following areas:
Booking Code. This is the class of service code and the code used to book the
reservation.
Reservation/Ticketing. This rule specifies the number of days prior to travel
that the ticket must be purchased and the number of days after the reservation is
made that the ticket must be prepared. For a seven-day advance purchase ticket
the reservation typically must be made seven or more days prior to the travel date
and the ticket prepared no later than one day after the reservation is made.
Penalties. Penalties for cancellation or changes.
Minimum Stay. Time traveler must stay at destination before returning on a
round-trip ticket, e. g., until Sunday after midnight Saturda
Other Rules. Maximum stay, time of day departure may take place, seasons
travel may take place, blackout dates, stopovers allowed, effective and expiration
dates of fare, surcharges, discounts allowed, reroutes permitted, combinations
permitted (circle trips, open jaws, etc.), co-terminals (lists of airports considered
the same for fare purposes).
You should have a general understanding of the rules related to the air tickets you
reserve. As you will learn in later lessons, these rules are available in the Sabre system.
Fortunately, Sabre will not allow you to make a reservation in a particular class of service
unless all of the rules are met.
Lesson Two
Sabre City Pair Availability (CPA)
Introduction
In this lesson you will be introduced to the Sabre system and learn to display all the
available flights from any two cities. Most of this lesson and all subsequent Sabre
lessons are related to making Sabre entries and interpreting and acting upon Sabre
responses. You should complete all Sabre lessons by actually making the entries in your
Sabre system as they are described in the lessons. This hands-on procedure will enable
you to quickly learn how to use Sabre.
Sabre Keyboard
The keyboard on your personal computer can be used to make Sabre entries. However,
several keys have been assigned for specific entries applicable to the Sabre system only.
When you have signed in to Sabre, these keys can then be used only for their assigned
Sabre entries. A diagram of the Sabre keyboard is included at the end of this Training
Manual. The following is a list of keys applicable to Sabre entries only showing the label
on your PC keyboard and the Sabre entry that will result from depressing that key.
Sabre Entry
Display
Clear
Change
Return
End Item
Erase
Cross of Loraine
Memo
Depress this key

= (equal sign)
Backspace
[ (left bracket)
] (right bracket)
\ (back slash)
; (semicolon)
(apostrophe)
End
Entering Commands in Sabre

A command is an entry that instructs Sabre to perform a particular task. Sabre commands
are used to book reservations, request flight information and schedules, and make
changes, as well as many other functions. When you sign in to Sabre you are given a
work area on your PC monitor. In the work area you gather reservations you have made
and all the information pertinent to the traveler, such as name, phone number and the
reservations you make for him. All of this information is referred to as the Passenger
Name Record (PNR). When all the data has been assembled, you end the transaction,
and the record is transmitted to Sabres permanent storage database. When you are ready
to ticket the reservation, you enter a command that instructs Certified Travel headquarters
to prepare the electronic ticket for use by your traveler.
A Sabre command begins with a field identifier or command code. Every command has
a format that must be typed in a particular order. Unless the format is followed exactly,
Sabre will respond to your request with an error message. After you type a command
you must press the Enter key.
The illustrations that follow are screen shots of actual Sabre work areas. The Sabre
responses are shown in light colored, or grey, type font; the entries you make are shown
in black. At this point you should be at your computer so you can actually make the
entries being discussed. The notation Make Entry appears each time you should
make the entry in your own computer. To begin your Sabre session, click on the Sabre
icon on your desktop.
Sign-In Procedure
At the beginning of each Sabre session you will be presented with a sign-in screen. If
you are using a standard PC keyboard, your entry format to sign in is:
SI=(your agent sign)
The = key in this format is the same as the display key on a Sabre keyboard.
Make Entry
This should be how your Sabre work area appears:
After each entry you make you must press the Enter key. Next enter the passcode that
has been assigned to you.
Make Entry
Sabres response is the announcement screen showing the days news from Sabre:
You are now ready to make reservations and build a PNR.

Sabre displays a listing of flights and classes of service between any two designated
cities. The displaying of flight availability is referred to as City Pair Availability or CPA.
The city pair is made up of the three letter codes for the origin and destination cities. To
display CPA, two things must be known, the travel date and the city pair.
Entering Travel Date
Sabre will display only flight scheduled for the current day unless you include the travel
date. The date is entered in code, with the day entered as one or two digits and the month
as a three-letter abbreviation of the month. For example, the 1st of June would be entered
as 1JUN and the 20th of October is entered as 20OCT.
Entering City Pair
Sabre must have the city pair in order to display availability. Flights from Chicago to
Los Angeles are referred to by the city pair CHILAX, using the city code CHI for
Chicago and LAX for Los Angeles.
Some cities have more than one airport (like Chicago), in which case the city pair
availability entry may include either the city code or the airport code. To specify a
particular airport in Chicago, use the airport code ORD for OHare airport or MDW for
Midway airport. By using the city code, Sabre will show flights from all airports in the
city (both OHare and Midway in our example).
To find the city code for a city, use the following Sabre entry:
W/-CC(name of city)
10
Make Entry
Entering Departure Time

The departure time should be entered at the end of your CPA request. Times are entered
as codes. Enter A for a. m. or P for p. m. 9:40 a. m. is entered as 940A, 10:00 p. m. is
entered as 1000P, 12 noon is entered as 1200N.
Availability Displays
The following is the basic command used to request city pair availability:
1(travel date)(city pair)(departure time)
Make Entry
The Sabre response shows flights scheduled around the departure time between the two
city pairs. Additional flights can be shown by entering 1= (1display). Non-stop flights
are displayed first, followed by connecting flights in this example, lines 1, 2 and 3 are
non-stop flights; lines 4 and 5 are two connecting flights with a change in Milwaukee
(MKE).
The above availability display is interpreted as follows:
12NOV TUE CLE/EST
MCO/EST 0
12NOV - Departure date.
TUE - Day of week.
CLE/EST Cleveland is in eastern time zone
MCO/EST 0 Orlando is in eastern time zone. 0 indicates 0 time difference
1CO
1071 A9 D9 CLEMCO 9 930A 1152A 738 S/S/S
1 - Line number.
CO
1071 - Airline and flight number.
11
0 DCA
/E
A9 D9 - Seats available in classes A and D.

CLEMCO Origin and destination cities.
9 - Flight dependability code (9 indicates 90% or better on time).
930A 1152P - Departure and arrival times (local times).
738 - Type of aircraft (Boeing 737)
F9 E3 Y9 H9 K9 B9 V9 Q9 T9 - Seats available in other classes.
Additional Availability
There are several entries that can be made to display additional availability. These
entries can be made while the availability display originally requested is still active.
Entry
1=
1=(alternate time)
1(alternate date)
11
1-3
Results
Displays next six flights until Sabre responds **NO MORE**
Displays flights departing around alternate time entered.
Displays availability on departure date entered.
Displays availability on departure date one day later.
Displays availability on departure date three days earlier.
Limiting Availability Display
You may limit the flights appearing on the availability display by adding codes to the end
of the basic availability entry as follows:
Add to basic entry
(city code)
/D
(carrier code)
/(time)
-(class of service)
Example
STL
/D
AA
/10A
-V
Results
Displays only flights connecting at city specified.
Displays only non-stop or direct flights
Displays only flights for the carrier specified.
Displays flights by arrival time rather than departure time.
Displays flights only for class specified.
Return Availability
After displaying availability for a departure, you may display flights for a return trip.
The following is the format for the entry to request return availability.
1R(return date)(return time)
In addition, you may limit the availability display to one carrier by adding cross of
loraine and carrier code:
1R(return date)(return time)(carrier code)
12
Make Entry
13
Lesson Three
Selling Air Segments
Sell Entry
The Sabre code to sell airline space is the zero (0) key. Seats may be sold for any flight
listed in an availability display as long as there is an number higher than zero (0) in the
display. Selling from CPA or selling from availability is the simplest and fastest way
to book airline space.
In order for you to sell from CPA you must, of course, be working from an availability
display. Your Sabre system is set to time out (turn off) after a period of non-use. If
your system has timed out, you must sign in again and you should reenter the request for
city pair availability:
Make Entry
Your Sabre response should be similar to the one shown above, except for the sell entry
and response at the bottom. The sell entry includes the zero (sell segment) key, the
number of seats required, along with the class of service and the line number from the
CPA.
You should use Y class of service this will be adjusted later to reflect the class of
service with the lowest airfare. The response should be similar to the one shown in the
above screen shot and is known as an itinerary segment. The term itinerary refers to all
of the flights, car reservations and hotel reservations booked for a passenger, including all
departing and return flights, as well as any connections. Add the required entry to sell
one seat in Y class of service from line 1 of the CPA display.
14
The entry is:

0 (number of seats)(class of service)(line number)
Make Entry
The result of this entry should be similar to the last line of the screen shot shown above.
If the trip is a round-trip, you will need to make a similar sell entry after displaying the
flight availability for the return flight.
Action/Status Codes
As shown above, the segment resulting from the sell entry includes the status code SS1.
Sabre will normally respond with SS if the seats are available. If the number of seats you
wish to sell is more than the maximum number of seats shown in the CPA display, Sabre
may respond with the action code NN (Need/Need), indicating that the seats are on
request. The reservation will not be confirmed until the seats are accepted by the airline.
Once they are accepted by the airline, a confirmation message will be generated to you.
Selling Connection Flights
To sell connecting flights, similar to the ones shown in lines 4 and 5 of the availability
display, enter the basic sell entry described earlier followed by the = (display) key entry.
The entry for one seat in Y class for lines 4 and 5 would be:
01Y4=
You may also sell connecting flights by entering both line numbers as follows:
01Y4Y5
Selling Return Flights
If you are booking a roundtrip, you must also sell the return flights. In Lesson 2, you
learned that the entry for determining availability return flights is:
When this entry is made, an availability display similar to the one shown above for the
outbound flights is produced. The sell entry for the return flights is the same as covered
for the outbound flights:
When you sell the return flights, return flight segments are added to your flight itinerary.
15
Direct Selling a Specific Flight

If you know the flight number that you want to book for your traveler, you do not need to
sell from the availability display. Rather, you can direct sell the flight with the following
entry:
0(carrier code)(flight #)(class)(date)(city pair)NN(number of
seats)
Make Entry
Sabre responds with a sold segment. Since the flight number, class and date are already
including in your entry, they are not repeated in the response.
Entering Arunk/Surface Segments
When travel by transportation other than air between two flights (open jaw), an arunk
(arrival unknown) segment entry must be made to maintain continuity. The arunk
segment must be entered between the two flight segments. You must enter the number of
the segment after which you want the arunk segment entered. The entry is as follows:
/(enter after segment number)A
/2A
16
Lesson Four
Pricing Air Reservations
Introduction
Sabre has the capability of automatically computing the total fare, or ticket price, for
almost any itinerary. This automatic fare calculation is referred to as itinerary pricing.
There are several procedures available for pricing air reservations in Sabre. The best
method uses bargain finder, a Sabre procedure that finds the lowest airfare among all
airlines for the itinerary that you have booked. This lesson teaches the use of bargain
finder for pricing air reservations.
In order to price air reservations you must have already determined availability and
sold the flights you want to reserve. These procedures were covered in Lessons 2 and
3. If your Sabre system has timed out since you completed lessons 2 and 3, you
should now repeat the entries you made in Lessons 2 and 3 in order to recreate the
itinerary you created in those lessons. The entries you need to make are as follows:
1. Display Availability:
Make Entry
2. Sell from Availability:

17
Make Entry
3. Display Return Itinerary:

Make Entry
4. Sell from Return Availability:

18
Make Entry
5. Display Itinerary
Now that you have completed your reservations, you should first display the itinerary to
make sure you have reserved the proper flights. To display an itinerary, press the display
key (= on your keyboard) followed by the letter I:
=I
Make Entry
6. Price Itinerary
The next entry prices the itinerary at the lowest available airfare for the itinerary and
books it in the classes of service that provide the lowest fares. The entry is:
WPNCB
19
Make Entry
Sabre responds with the lowest available price for the itinerary note that classes of
service are changed if a lower fare was available.
7. Bargain Finder
Next, to find the lowest fare among all the airlines flying the same itinerary, from
Cleveland to Orlando and return, the bargain finder entry is used. The Sabre response to
this entry will be several screens containing a number of lower-priced options of
available seats on other airlines that fly the same itinerary. To move to the next screen to
see additional options, make the entry MD (Move Down). To return to the first screen,
make the entry MT (Move Top). It may be that there will be additional changes of
planes on the other flights, but the savings can be substantial. The basic bargain finder
entry is WPNI. To limit the number of plane changes to one on each leg, add /K1. The
entry to use is:
WPNI/K1
20
Make Entry
21
22
8. Select Option from Bargain Finder

After you decide which of the options you want to book, cancel the old itinerary
and replace it with the itinerary from the selected option. The entry to cancel the old
itinerary is
XI - Cancel itinerary
The entry to replace the old itinerary with the itinerary from the selected option (option 5
in the example) is:
WC (option number selected)
Make Both Entries
9. Display Itinerary
Next, display the itinerary to confirm that you have booked the flights you want to book.
Entry:
=I
Make Entry
23
10. Store Fare

Finally, you must store the fare in Sabre. The entry is
WS
Make Entry
Sabre has now stored the fare away. Note that you are given the date by which you must
request ticketing from headquarters.
Through use of fare finder, you have save $528.00 from the least expensive fare on the
itinerary originally booked.
This completes the lesson on use of bargain finder to find the least expensive fare.
To complete your reservation, go to Lesson 5 to build a PNR.
Retaining Original Reservation
If you must use the original reservation (the Continental flights in our example), skip the
bargain finder entries (steps 7, 8 and 9).
At this point, clear you Sabre work area of all entries. Do this by entering I (ignore).
The following screen shot is an example of an itinerary booked in Y (full coach) class
of service.
Make Entries Make necessary entries by following Steps 1 through 5 to book one
roundtrip in Y class. Use any city pair and any dates. You will need to display
availability and sell from availability for both outgoing and return flights. After you have
booked the roundtrip, display the itinerary. Your response should be similar to the
following screen shot.
24
Booking Reservation at Lowest Fare

Next, book these flights at the lowest fare.
Make Entry
The Sabre response shows the lowest fare available as booked.

Finding Lowest Fare for Booked Airline
If you must book flights on the selected airline (rather than using bargain finder), use the
entry (WPNCS) shown in the next screen shot.
Make Entry
25
The Sabre response shows the lowest fare possible for the airline (Continental) between
the city pair and on the date specified. It also shows the booking class of service that
must be used on the three segments to secure the lowest fare possible. Using this
information, you may now display availability for Continental flights between the city
pair and on the date specified to see if any flights have availability in the booking class
shown (B class of service in the example).
The WPNCS entry is useful only if the traveler insists on a particular airline it can be
used to determine if savings would be possible by shifting to another flight at a different
time on the same day. If you have the flexibility of using any airline, then the bargain
finder procedure should be used.
To complete your reservation, go to Lesson 5 to build a PNR.
Fare Shopper
Sabre is able to display a comparison of fares between all airlines for a specific market
(city pair). This is helpful in determining which airlines have the least expensive fares.
The display arranges fares from lowest to highest cost for all carriers servicing a
particular route.
The entry for the fare shopper display is:
FS(city pair)(travel date)(fare type)
Make Entry
26
The display shows the fare basis code, the one-way or roundtrip fare, the airlines offering
the fare, the effective date and expiration date of the fare and the last day it may be
ticketed. The screen shot shows only the first page of the display use MD to move
down to additional pages.
Fare Quotes by Carrier
Sabre is able to quote fares for specific airlines. To request a fare quote, use the
following entry:
FQ(city pair)(travel date)-(airline)
Make Entry
The display lists all of the fares for the carrier grouped by fare basis code. Additional
pages are available by entering MD.
Fare Rules
While the Fare Quote display is up, the rules for any of the fare basis codes can be
displayed by making this entry:
RD(line number from FQ display)
27
Make Entry
The Sabre display shows all the rules for the fare basis code requested. The first several
lines summarize the rules 14 day advance required, roundtrip purchase required,
nonrefundable, instant purchase required, change fee required, etc. The detail rules are
then listed. There are several pages to the rules display. Use MD to see more rules.
References
For further information regarding fares and pricing, several detailed student guides are
available. These may be downloaded from the Sabre eservices and printed. To secure
these student guides, follow this procedure:
Using your internet browser, go to eservices.sabre.com (no www required). Log

in with your agent sine and password and pseudo city code (0XQ0).
Click on Training.
Click on Training Workbooks.
From the Training Workbooks list, select the following and print each:
Fares and Pricing
Fares and Pricing Basics
Fares - Beyond the Basics
International Fares
Complete this pre-work prior to your International Fares training session
Pricing - Beyond the Basics
28
Lesson Five
Building the PNR
Introduction
The Passenger Name Record, or PNR, is simply a reservation created with an airline, car
rental company, hotel or other travel industry vendor on behalf of your traveler. The
PNR is a record of the transactions booked for a particular traveler. Every PNR has five
mandatory parts:
P
R
I
N
T
Phone Phone number of the traveler.

Received Person providing information for the reservation.
Itinerary Travel segments booked air, car, hotel, etc.
Name Name of traveler(s)
Ticketing Date to be ticketed.
In addition, there are a number of optional parts that may be included in the PNR such as
messages or memos related to the PNR, frequent flier numbers, ticketing instructions,
credit card numbers, etc.
Agency Information
First level Stars are Sabre records that contain your agency information applicable to all
of your clients. Second level stars can be set up to include information regarding
individual cleints that would apply to any PNR you prepared for the clients.
You may want to set up second level stars for your frequent travelers. More information
regarding stars is included in a separate lesson.
Stars are not required to build a PNR However, using stars allows for automatic entry of
the constant information regarding your agency and your clients, thus simplifying the
preparation of PNRs and increasing accuracy. For purposes of training, it is assumed that
a first level star (called TRAINING) has been established and that all information
regarding the individual traveler must be entered manually.
To display the contents of the first level company star the entry is:
N=(your agencys star name)
Your agencys star name is assigned by headquarters and is normally the name of your
agency. For training purposes use company name: TRAINING.
Make Entry
29
The lines with the letter A added are the lines that will be moved from the star to the
PNR. Other lines are for information only. The information that will be transferred
includes:
5/ entries Your agency name and address

9 entries - Certified Travel telephone numbers
9 entries -Your agency telephone numbers
W entry - Address of Certified Travel
5.*OA9999 entry Your agent sign.
5.S entry Your telephone number for record identification purposes.
5 entries Information that will be printed on invoices we prepare for you.
PE entry Your email address.
Moving Information from Star

The entry for moving the information from the company star to the PNR is:
NM
Make Entry
The agency information has now been placed in the PNR. The asterisk indicates the
information has been accepted.
Name Field
30
The name must be entered for each air ticket you book in the PNR. The name entry is
always preceded by a (dash on your keyboard). The following are acceptable name
entries:
One ticket
Multiple tickets, different last names
Multiple tickets, same last name
-(last name)/(first name)

Sample: -Grayson/Tommy
As above, use separate entries for each
-(number of tickets)(last name)/(first
name)/(first name)
Sample: -2Grayson/Tommy/Debbie
Enter a single name for your PNR.

Make Entry
The asterisk after the entry indicates the name was added to your PNR.
Telephone Numbers
A phone field is mandatory on every PNR. In our training session, much of the phone
information was transferred from the company star. Individual traveler information must
be entered manually, unless you have client (second level) stars set up. The 9 key is the
identifier for the phone field. The phone entry is as follows:
9(area code)-(phone number)-(phone identifier)
MAKE ENTRY
Ticketing Instructions
Ticketing instructions is mandatory. The 7TAW/ entry means ticket immediately.
Initials indicating the person requesting ticketing follow this. The ticketing entry is as
follows:
7TAW/(initials of person requesting ticketing)
Make Entry
31
Seat Assignments
Seats should always be assigned in advance. You may request either aisle (NA) or
window (NW) seats. The entry is:
4GA/N(A or W)
Make Entry
Seat Maps
To select a specific seat for your traveler, you may access a seat map for the flight
segment you are interested in. The following shows the formats for displaying seat maps
and making seat assignments from seat maps. No practice entries should be made,
since you have already assigned seats for your practice problem with the 4GA/NA entry.
If the screen shown above is the itinerary and you want to see a seat map for the first
segment, use the display seat map entry:
4G(segment number)
Using this entry to display the seat map for segment number 1, the following seat map
would be displayed:
32
Letters across the top, A-J, are the alpha seat number; numbers down the sides are the
numeric seat number. An asterisk (*) indicates the seat is available. A period (.)
indicates the seat has been assigned. Other symbols are explained in the display.
To assign a seat from the seat map, the entry is:
4G(segment number)/(seat number)
33
The entry to reserve seat 34B from the above display would be
4G1/34B
Form of Payment Entry
Your form of payment will normally be credit card. To enter the credit card number use
the 5-= entry. The 5-= entry is followed by the cross of loraine and expiration date.
Use one of the following for credit card code:
Visa
Master Card
Discover
American Express
Diners Club
VI
CA
DS
AX
DC
5-=(credit card code)(credit card number)(expiration

month)/(expiration date)
Make Entry
If the credit card is accepted, Sabre will respond with an *. If not, the message shown in
the screen shot will appear. In this case, you will need to reenter the credit card number
or use another credit card number.
Ticketing Entry
The 5T entry is used to specify type of ticket needed (e ticket or paper). This will usually
be e ticket. Remember, there is an extra charge for paper tickets.
The entry is:
5T(e ticket or paper ticket)
Make Entry
Remarks
The 5H- entry is used to enter any remarks you care to make regarding the PNR. Use this
entry to send instructions to headquarters headquarters always reads your remarks. You
34
may also use remarks to document any information you care to retain in the record
regarding entries you have made, instructions you have received, conversations you have
had, etc, so that you will have a record in the event questions later come up about the
reservation.
The format is:
5H-(free flow text)
Make Entry
Frequent Flier Number

You will always want to enter the frequent flier number of the traveler for the airline
being flown. This causes the mileage flown to be added to the frequent flier account of
the traveler.
The format is:
FF(airline)(frequent flier number)
Make Entry
Received From
A required entry is the received from entry. This shows the person that gave the
information to you regarding the reservations needed. The entry format is:
Make Entry
6(name of person giving you the information)/(your initials)
35
End Record
After all the information is entered, entering the letter E ends the PNR. This causes the
record to be transferred to the Sabre database and the reservations to be made. In the
event that there are messages from the airlines regarding the reservations, they appear
after you enter the E. You should enter =IM to display the messages, then, after
reviewing the messages, another E to end the record. The Sabre response should be as
shown on the last line of the screen shot. OK confirms that the record has been
accepted by Sabre. This is followed by the time (military time) and the record locator
number. You should make a note of the record locator number.
Make Entries
Retrieving the PNR

The PNR may be retrieved by pressing the display (=) key and entering the locator code.
36
Make Entry
If you forget the locator code, you may also retrieve the PNR by pressing the display key
(=), followed by a dash (-) and the name of the traveler. The complete entry is:
=-(last name)/(initial)
After retrieving the PNR, if headquarters has not ticketed the PNR, you may make
changes. If your traveler requires a hotel reservation and/or car rental, you should add
these to the PNR (see Lessons 8 and 9). If you make changes, you must enter a received
from (6) entry showing the person that requested the change 6(person requesting
change) followed by E. to end the record. If you make no changes, enter an I (ignore)
to clear the record from your computer. You must always end or ignore the record before
proceeding with another PNR.
Request Ticketing
To have tickets prepared by headquarters, you must place the PNR on queue 99. Ending
the record by itself will not result in preparation of an eticket. To place the PNR on
queue 99, make this entry:
QP/99/136
Note: Since you do not want your practice PNRs ticketed, you should not make this
entry for practice PNRs. Also, since you have made reservations from live seat
inventory, you should cancel all practice reservations after completing this lesson. To
37
cancel reservations, retrieve the PNR and enter XI, followed by the received from (6)
entry and the end item entry (E). The entries are:
=(locator code)
XI
6(your name)
E
Make Entries
Table of PNR Entries
Below is a list of commonly used PNR entries, including those discussed earlier.
Examples use key entries made from a standard PC keyboard and will appear in the Sabre
work area as the equivalent Sabre symbol. For example, the = on a standard keyboard
appears as a * (display) in the Sabre work area.
1(travel date)(departure city)(arrival city)
(arrival city)(departure time)
123JUNSFOLAX9A
Request additional flight availability
1=
Redisplay last availability
1=R
Redisplay original availability
1=OA
Add days to availability date
1(number of days) 12
Subtract days from availability date
1-(number of days) 1-2
Request return availability
1R(return date)(departure time)
1R22NOV10A
Sell a Flight Segment
Sell specified number of seats, in a
0(number of seats)(class of service)
requested class, for the requested CPA
(CPA line number)
line number.
01Y1
Sell specified number of seats, in a
0(number of seats)(class of service0
requested class, for the requested CPA
(CPA line number)
line number and the connecting flights.
01Y1*
Long sell entry
0(carrier and flight number)(class of
service)(travel date)(city pair)NN(number
of seats)
0AA48C29MARDFWCDGNN1
Cancel a PNR Itinerary Segment
Do not use these entries after reservation has been ticketed!!!
Cancel a specific itinerary segment
X(segment number)
X2
Cancel multiple segments
X(segment number)/(segment number)
X1/3
Cancel a range of itinerary segments
X(segment number)-(segment number)
X1-3
Cancel entire itinerary
XI
Request CPA
38
Passenger Name Field

-1(last name)/(first name)
-1GRAYSON/TOMMY
Enter names for more than one person
-(number in party)(last name)/(first
with the same last name
name)/(first name)
-2GRAYSON/TOMMY/DEBBIE
Delete a name field (where only one
-[
name)
Delete a name field
-(name field number)[
-2[
Delete a name from a multiple passenger
-(name field number)[
name field
-(2.1)[
Phone Field
Enter phone field
9(area code)-(prefix)-(number)Identifier: A= Agency, B=Business,
(identifier)
F=FAX, H=Home, C=Cell
9808-555-1234-B
Enter phone field with extension
9(area code)-(prefix)-(number)X
(extension)-(identifier)
9213-555-2123X8971-B
Delete a phone number
9(item number)[
92[
Ticketing Field
Place PNR on Queue 9 for immediate
7TAW/(agent initials)
ticketing
7TAW/DG
Form of Payment
Check form of payment
5-CHECK
Credit card form of payment
5-=(two-letter credit card code)(credit
card number)(expiration date
month/year)
5-=AX3714092035910055/04
Remarks
Add general information
5(free text)
5DEPOSIT IS DUE ON MARCH 1
Add information to be retained in history
5H-(free text)
5H-FARE CONFIRMED BY AGENT
SINE LMKZ.
Delete a remarks line
5(item number)
51
Itinerary Remarks
Itinerary remarks print on itinerary
5(remarks)
5REMEMBER TO TAKE YOUR
PASSPORT
Passenger email Address
Enter the passenger email field
PE(email address)
PESUSAN.JONES@AOL.COM
Frequent Traveler Numbers
Transmit frequent traveler number (name FF(airline code)(number)-(name field
select not required for PNRs with one
number)
passenger only.
FFAA1234567-1.1
Display the entire list of carriers
PT=
participating in FF Frequent Flyer
Exchange/Partnership Agreements
Display list of carriers participating in a
PT=(carrier code)
specific carriers Frequent Flyer
PT=DL
Exchange/Partnership agreements
Enter passenger name
39
Received From Field

6(name)
6TOMMY GRAYSON
End Transaction/Ignore PNR
End PNR and store in Sabre database
E
End and re-display PNR
ER
Ignore returns unchanged PNR to
I
database
Ignore and redisplay PNR
IR
Display PNR
Display PNR by locator number
=-(locator number)
=-RDSQVA
Display PNR by passenger last name
=-(passenger last name)
=-GRAYSON
Display PNR by passenger last name and
=-(passenger last name)/(first initial)
first initial
=-GRAYSON/T
Enter the received from feld
Encode and Decode Formats

Description
Airline
City
Airport
Aircraft
Car Rental Chain
Hotel Chain
Encode Format
W/-(airline name)
W/-DELTA
W/-CC(city name)
W/-CCHARTFORD
W/-AP(airport name)
W/-OHARE
W/EQ-(manufacturer)
W/EQ-BOEING
W/-CR(car company name)
W/-CRHERTZ
W/-HL(hotel chain name)
W/-HLHYATT
Decode Format
W/=(airline code)
W/=DL
W/=(city code)
W/=BDL
W/-(airport code)
W/-ORD
W/EQ=(model code)
W/EQ=(777)
W/CR=(car company code)
W/CR=ZD
W/HL=(hotel chain code)
W/HL=HY
References
For further information regarding PNRs, two detailed student guides are available.
These may be downloaded from the Sabre eservices and printed. To secure these student
guides, follow this procedure:

in with your agent sine and password and pseudo city code (OXQO).
Click on Training.
Passenger Name Records (PNRs)
PNR - Basics
PNR - Advanced
40
Lesson Six
Web Site Reservations
Introduction
Recently, the airlines have established web sites that encourage travelers to book air
tickets directly with the airlines. By accepting bookings through their web sites, the
airlines believe they can cut their distribution costs by eliminating the fees they pay to the
GDS companies (including Sabre). As an incentive, these web sites may offer fares only
available on the web site (web-only fares).
In addition to the airlines own web sites, several sites have been established that claim to
search among all the airlines to find the best fares. The more prominent of these include
Orbitz
Expedia
Travelocity
FareChase
Orbitz is owned by a joint venture among several of the major airlines. Virtually all
airlines provide their fares to Orbitz. A notable exception is Southwest Airlines, which
refuses to make their fares available to Orbitz. Expedia was started by Microsoft and has
since been spun off. Travelocity is owned by Sabre and uses the Sabre database as a
primary source for its fares.
Web fares may not be booked through Sabre. Rather, you must access one of the web
sites and book through the web site. The fact that you do not book through Sabre causes
significant loss of control over your bookings. There are many other problems related to
web site bookings, summarized in a later section of this lesson. In spite of the problems,
there may be times that the savings are so significant that it makes economic sense to
book through an airline or independent web site. This lesson covers procedures for
booking travel through these web sites.
Accessing Web Fares Through Sabre eVoya.
Sabre has provided a system, called Web Fares by FareChase, for determining whether
any fares available through airline web sites are less expensive than fares available
through the Sabre GDS. Web Fares by FareChase is accessed through Sabre eVoya at
evoya.sabre.com (no www required).
To use the system, enter the origin and destination city codes and travel dates and up to
10 airline web sites you want the system to search. Not all airlines are represented,
including Southwest. The system then determines the best available Sabre fare and
searches the designated web sites to find if any are better than the available Sabre fare. If
a better web fare is found, the airline offering the fare and the flights and schedules are
41
listed. At this point, you are given the opportunity to book the flight through the airlines
web site.
If you decide to book the flight, the airline web site is displayed with the flights that you
booked. You then complete the booking by entering the information called for in the
airline web site. There is a $10.00 fee from Sabre for booking in this manner. The
$10.00 fee can be avoided by going directly to the airline web site to book the flights.
To get a better understanding of the system, it is suggested that you go to Sabre eVoya
and enter a hypothetical flight request. In most instances, a better price than offered by
the Sabre GDS will not be found. Requesting oversees schedules will normally produce
more web fares that are better than Sabre.
Accessing Web Fares Directly
Web fares may be accessed directly from the airlines web sites or through one of the
web sites that search airline web sites. Theoretically, if you look for web fares through
Orbitz, you will find most of the web fares available on the airlines web sites (except
Southwest).
While Web Fares by FareChase, discussed earlier, gives you the best Sabre fare so you
will have a basis for comparison to see if any web fares are better, when you go directly
to Orbitz or one of the airlines web sites, you must also find the best fare available in
Sabre for comparative purposes. When a web fare is found you may book the web fare
through the web site.
Submitting Web Bookings to Headquarters
A major disadvantage of booking outside of the Sabre GDS is that a record of the
booking is not automatically transferred in to and made a part of your travel information
database that is maintained for you at headquarters.
For this reason, you must submit all web bookings to headquarters by using the Direct
Travel Booking Record that is in the Resource Center of the CerTrav.net web site.
Complete this form by entering the following information:
Your agency name

Your phone number
Your fax number
Click on web booking
Airline name in the Vendor Name space
Passenger names
Itinerery for web booking
Payment information including commission to be added
42
When the eForm is receive at headquarters, the details of your web booking will be
entered into your database.
Booking Tools Comparison
The following is a comparison of using the web to book air travel versus using the
professional Sabre system:
The Web
Professional Sabre
The flights may be at any time of day, during inconvenient

times. You may not see the actual flight times until time of
purchase.
The system searches only for flights near the times your
traveler is available and won't display inconvenient flights.
The listed fares are usually "from" prices that may change by
the time you purchase the flight. In addition, these fares are
only available for specific flights and if anything changes to the
schedule the fare may change, as these are typically nonrefundable tickets.
The fares listed are the true price you will pay when you
purchase them. The tickets can be normally refunded and/or
exchanged through the Corporate Travel Link support desk.
The web site is searching a database of fares, not the current

availability. By the time you actually purchase the flight you
may find it is actually unavailable or the price is different.
Professional Sabre is searching live inventory to display only

those flights that are currently available at the price shown.
Special web fares may be available but they are most likely
distressed inventory fares that are undesirable to travelers
because of seat location, flight times, or connections or there
are restrictions on length of stay, required Saturday stay, or
travel between certain dates only.
All available inventory is displayed.
Changes to web-booked flights, even in the event of a flight

cancellation, must usually be made through the site or possibly
the airline with representatives who do not know you or your
company preferences or requirements. Most airlines will not
support or help with web-booked flights.
Sabre bookings have 24/7 support through a toll-free telephone

to Corporate Travel Link agents who have available all
information regarding the booking as made and the
requirements and preferences related to the change. Our
relationship with the airlines provides the quickest, easiest, and
most personal method to modify your itinerary. Standing in line
at an overcrowded airline ticket counter is replaced by a simple
cell phone call.
Web fare bookings cannot be tracked by your travel arranger to

accumulate travel credits toward maintaining existing and
negotiating for increased corporate discounts.
All bookings count toward improving your relationship with the

airline and negotiating increased discounts.
Web fares often limit the ability to upgrade, obtain refunds, and
reuse or change the tickets in any manner - you are locked into
what you purchased.
The full services of your corporate travel arranger backed up by

the experts at Corporate Travel Link headquarters are available
to support all bookings made through Sabre.
During times of crisis, bookings made over a variety of web

tools inhibit the ability of the travel department to know where or
how to contact the travelers since the web bookings are private
and inaccessible to the corporate travel arranger.
Complete information is available for all bookings made through

Sabre. Full crisis or emergency management can therefore be
provided.
No special requests can be made to the web supplier.
Your corporate travel arranger can handle special requests

since she has all the information regarding your flight plans
available to her.
43
Lesson Seven
Amtrak Reservations
Introduction
Amtrak reservations may be booked on your Sabre GDS. Many of the entries are similar
to those used to book air tickets. This lesson covers the basics of booking Amtrak
reservations. However, you must access the Amtrak reservations system first. The entry
for accessing Amtrak is:
[[AMK (Change key, Change key AMK)
After entering the Amtrak system, to return to the regular Sabre GDS, enter:
QUIT
Decode Amtrak Station
After accessing the Amtrak system, to determine an Amtrak city or station code, the entry
is:
ZZRM=OC(two letter state code)/(city name)
MAKE ENTRY
Availability
The entry for determining availability for a date and city pair is:
1(date)(city pair)(departure time)
44
MAKE ENTRY
The above availability display is interpreted as follows:

1 2V
30
FS0 DS4
CLEWAS
240A
16NOV
155O
1 Line number.
2V Carrier.
30 Train number.
FS0, DS4 Accommodation/inventory codes and number available
CLEWAS Origin and destination cities.
240A 16NOV Departure time and date.
155P Arrival time.
MLB Train service code.
TSL Equipment type.
7 Number of stops.
Availability Display Codes

Display more availability
Redisplay current availability
Display return availability
Display quick date change
1= (1 display key)
ZZA
1R(date)(time)
1R25NOV2P
ZZAF=(date)
ZZAF=26NOV
Equipment Type Codes

Conventional train
Metroliner
Train with Sleepers
Auto train
High speed train (Acela)
Bus
Ferry/ship
TRN
MTL
TSL
TAT
THS
BUS
LCH
45
MLB TSL
Train Service Codes

Meal Service
Lounge
Checked baggage
Entertainment
Non smoking train
Experimental train
M
L
B
Q
N
E
Seat Codes
Metroliner Business Class Reserved
Discount
Conventional/Auto Train
Discount
Amtrak Explore America
AD75, USA Rail Pass, Misc.
Unreserved Coach
Metroliner First Class
Discount
Acela Express Business Class
Discount
Business Class Reserved
Discount
Business Class Unreserved
Lower Level Superliner
Discount
CM
CR, CS
Y
YA,YB,YD,YG
YE
YF
U
P/PM
PR, PS
J
I, Z
JY
JA, JB, JD, JE, JF, JG
JU
LY
LA, LB, LD, LE, LF, LG
Sleeping Car Accommodation Codes

Code
ES
EA,EB,EC,ED
FS
Accommodations
Standard Bedding Superior
Discount Codes
Family Bedroom Superliner
DS
Deluxe Bedroom Superliner,

Viewliner
Discount Codes
Standard Bedroom
Viewliner
Discount Codes
Roomette Heritage (No
meals)
Discount Codes
Bedroom Heritage (No
meals)
Discount Codes
DA,DB,DC,DD
VS
VA,VB,VC,VD
RS
RA,RB
BS
BA,BB
Bedding
1 Upper
1 Lower
1 Upper
1 Lower
1 Upper
1 Lower
Toilet/Sink
No
Shower
No
Capacity
1-2 Adults
No
No
Yes
Yes
2 Adults
2 Children
1-2 Adults
1 Upper
1 Lower
Yes
No
1-2 Adults
1 Lower
Yes
No
1 Adult
1 Upper
1 Lower
Yes
No
2 Adults or
1 Adult
w/2
children
46
Sell from Availability

The Amtrak sell entry is the same as the entry for selling air segments. However, with
Amtrak, you must sell each line of a connection separately. Thus, for our practice
availability, two sell entries will be required, one for the first line of the availability
display and one for the second.
0(number of seats or sleeper accommodations)(inventory class)
(line number)
make entry 1
make entry 2
Display Return Availability and Sell Return

If a roundtrip ticket is required, the next step is to display the return availability and sell
from the return availability. The entry for displaying the return availability is the same as
for air:
1R(date)(time)
(line number)
make entry
47
To sell from the return availability, use the same entries as you used to sell from the
outgoing availability display:
0(number of seats or sleeper accommodations)(inventory class)
(line number)
make entry 1
make entry 2
Display Itinerary
Next, to make sure you have booked the train accommodations correctly, display the
itinerary:
Book in Lowest Fare

To rebook your reservation in the lowest fare in Amtrak you must know the passenger
type code for the traveler. Following are the passenger type codes used in Amtrak:
48
Adult
Child (2-15)
Unaccompanied Child (8-11)
AAA Member, Adult
AAA Member, Auto Train, Adult
AAA Member, Child (2-15)
AAA Member, Auto Train, Child
Senior Citizen (62+)
Disabled Adult
Disabled Child (2-15)
Military Adult
Military Child (2-15)
Travel Agent AD 75
Student Advantage
Auto Train VIP
F
H
U
SA
SF
SB
SH
E
W
V
M
MC
Q
TS
VP
To rebook the itinerary to the lowest fare, the entry is:

B(cross of loraine key)RB/(quantity)(passenger
type),(quantity)(passenger type)
If there is only one passenger, or one passenger type, then the second quantity and
passenger type shown in the entry is omitted.
make entry
Price the Itinerary

The entry to price the itinerary is:
ZZ3IP(quantity)(passenger type)
make entry
49
Display the Itinerary and Price

The entry is:
=A
make entry
End PNR and Move to Sabre

This entry will end the Amtrak portion of the PNR and move it to Sabre for completion
of the PNR:
E
50
make entry
Complete PNR in Sabre

When you entered the end item entry, you quit the Amtrak system and all of the Amtrak
information was moved to Sabre. You are now ready to complete the PNR using Sabre
entries covered in Lesson 5.
1. Display Company Star
51
2. Move Company Information
3. Enter Traveler Name
4. Enter Traveler Phone Number
5. Enter Received From Information
6. End Transaction
7. Retrieve Transaction
52
8. Request Ticketing
To have tickets prepared by headquarters, you must place the PNR on queue 99. Ending
the record by itself will not result in preparation of an eticket. To place the PNR on
queue 99, make this entry:
QP/99/136
Note: Since you do not want your practice PNRs ticketed, you should not make this
entry for practice PNRs. Also, since you have made reservations from live seat
inventory, you should cancel all practice reservations after completing this lesson. To
cancel reservations, retrieve the PNR and enter XI, followed by the received from (6)
entry and the end item entry (E). The entries are:
=(locator code)
XI
6(your name)
E
References
For further information regarding Amtrak entries, a detailed student is available. This
guide may be downloaded from the Sabre eservices and printed. To secure this student
guide, follow this procedure:

Click on Training.
Amtrak
Amtrak
53
Lesson Eight
Hotel Reservations
Introduction
The Sabre hotel reservations system provides access to the room inventories and rates for
most hotels and hotel chains throughout the United States and the world. The system
enables you to book rooms at any of these hotels for your clients. Rooms may be booked
from an air travel itinerary or independently of the air itinerary. When booked from the
air itinerary, the dates rooms are required and location are taken from the air itinerary;
when booked independently, dates and city codes must be included as a part of the hotel
entry.
This lesson covers the procedures and entries to be used to reserve hotel rooms. The
basic procedure is a 4 step process.
Step 1 - Shop Hotel Availability
Hotel availability may be displayed with or without a PNR present.
Do not make the entry shown the practice entries will assume no PNR is available.
However, if an air itinerary is available, the basic entry you would use would be:
HOT(segment number)/(number of nights)NT(number of
adults)
The segment number is the number of the segment that will precede the hotel segment
and will be the check-in date for the hotel reservation. Thus, if an air segment is for an
arrival in Cleveland on June 22, the entry will request hotel availability in Cleveland with
a check-in date of June 22.
If the hotel availability entry is made with no PNR present, the basic entry is:
HOT(city)/(check-in date)-(check-out date)(number of adults)
To limit the availability response to those that meet your travelers needs, a number of
qualifiers may be added to the basic entry:
Chain code (maximum 20) - Displays
only hotel chain(s) specified.
Hotel name.
City or area.
Airport transportation:
Y = transportation available
/(chain code),(chain code)

/HH,MC
/N-(hotel name)
/N-PLAZA
/(state)-(city or area)
/CA-LAKEWOOD
/AT-(Y or H)
/AT-H
54
H = hotel courtesy car/van.

Location:
C =City
A=Airport
Maximum rate.
S=Suburban
R=Resort
Minimum rate.
Rate range.
Special Qualities (maximum 3):
BCTR=business center
FITN=fitness center
POOL=swimming pool
MEET=meeting room
CSNO=casino
PETS=accepts pets
/(C, S, A, or R)
/C
/R-(maximum rate)
/R-100
/R(cross of loraine)(minimum rate)
/R50
/R(cross of loraine)(minimum rate)/(R100)
/R50/R-100
/SQ-(special quality code)
/SQ-POOL,CSNO
Qualifiers may be combined. An example of a basic entry with several qualifiers

indicating the need for a Hilton Hotel in Miami between March 21 and March 29 for 2
people with rates under $150 would be:
HOTCLE/25MAR-29MAR2/HH/R-150
MAKE ENTRY
To display more availability the entry is:

HOT= (= is display key)
55
Step 2 - Look at Hotel Description

The hotel description displays the rate for each rate category and room type. In addition,
it contains pertihnent information about the hotel, such as extra fees, location, facilities,
services, nearby attractions, various policies, and much more.
The entry is:
HOD=(line number from availability display)
The Sabre response will include a number of information screens. Use MD to display
additional screens. The examples that follow include the first three screens.
56
To display guarantee information, the entry is:

HOD=G
Step 3 Check the Hotel Rate Description (HRD)
The hotel rate description provides complete details about a particular rate, such as any
amenities included, as well as any special requirements or restrictions governing the use
of the rate. The entry is:
57
HRD=(line number of selected rate in hotel description)

MAKE ENTRY
Step 4 Book the Room

Before you can book the room, the passenger name field and agency address must be
present. The entries required as covered in Lesson 5 are:
N=(your companys star name)
58
NM

MAKE ENTRIES
After making these entries, you can go ahead and book the room. The entry to make,
including the credit card guarantee, is:
0H(number of rooms)(cross of loraine)(line number)/G(credit
card code)(credit card number)EXP(space)(expiration
month)(space)(expiration year)-(cardholderss last name)
MAKE ENTRY
59
At this point, if you have not completed the PNR, you need to do so and end the record.
Refer to Lesson 5 for instructions on completing the PNR. If you need to book air and/or
a car rental, you should do so before ending the record.
Optional Sell Entry Data Fields
You may wish to supply the hotel with additional information about the hotel
information. This information is supplied by appending the information to the sell entry
0H(number of rooms)(cross of loraine)(line number from HOD or HRD)
example: 0H14
The following may be appended to the sell entry:
Corporate ID number
Frequent guest number
Airline frequent traveler number
Extra person
Rollaway
Crib
Supplementary/special information
/CD-9828433
/ID-MC3456789
/FT-UA123456789
/EX-1
/RA-1
/CR-1
/SI-PREF POOL VIEW
References
For further information regarding hotel reservations, several detailed student guides are

Click on Training.
Hotels Reservations
Hotels - Basics
Hotels - Advanced
Sabre Exclusives Hotels
60
Lesson Nine
Car Reservations
Introduction
The Sabre car reservations system provides access to car rental rates and availabilities for
most car rental companies throughout the United States and the world. The system
enables you to book cars at any of these car rental locations for your travelers. Cars may
be booked from an air travel itinerary or independently of the air itinerary. When booked
from the air itinerary, the dates and location are taken from the air itinerary; when booked
independently, dates and city codes must be included as a part of the car entry.
This lesson covers the procedures and entries to be used to reserve car rentals. The basic
procedure is a 4-step process.
Car Type Codes
You must understand car type codes to book the type of car your traveler requests. The
car type codes are as follows:
M
E
C
I
S
F
P
L
X
Class
Mini
Economy
Compact
Intermediate
Standard
Full Size
Premium
Luxury
Special
C
B
D
L
R
T
S
F
X
P
J
W
V
T
Type
Car
2-Door Car
4-Door Car
Limo
Recreation Vehicle
Convertible
Sports Car
4-Wheel Drive Car
Special
Pickup
All-Terrain Vehicle
Wagon
Van
Truck
A
M
Transmission
Automatic
Manual
Air Conditioning
Yes
R
No
N
1. Display Car Shoppers Quote

The Car Shoppers Quote displays all of the car rental companies at a particular location
and their lowest rates. A quote may be displayed with or without a PNR present. The
entry to display quotes with a PNR present will use the arrival time and date and the
departure time and date from the air segments as the pick-up and return times and dates.
The entry to use when a PNR is present and if you want the pick-up and return times and
dates to correspond with the flight itinerary is as follows:
CF(arrival segment number)/(departure segment number)/(car
type)
61
An example of this entry using an intermediate car with automatic transmission and air
conditioning would be:
CF1/2/ICAR
The entry where a PNR is not present, or where you want pick-up and delivery times that
do not correspond with the air itinerary is as follows:
CF(pick-up city)/(pick-up date)-(return date)/(pick-up time)(return time)/(car type)
MAKE ENTRY
The Sabre response, for each car company shows the daily rate and the approximate total
including taxes for the time rented. The display should look like this:
2. Look at the Car Quote (optional)

If you have displayed a Shoppers Quote and then determined that you need additional
information about the rates for a selected car company, you may display a Car Quote.
The Car Quote displays more detailed information about the rates for a specific car
company. Multiple rates and rules may be associated with the same car type.
62
The entry to display the Car Quote is:

CF=(Shoppers Quote line number)
MAKE ENTRY
3. Check the Rules

Shoppers and Car Quote entries access rate rules and display only applicable rates, but it
is recommended that you check the rules display for miscellaneous items.
63
The entry is:

CF=R(Shoppers Quote line number)
MAKE ENTRY
4. Book the Car

Before booking the car, it is a good idea to redisplay the Shoppers Quote. The entry for
this is:
CF=
64
MAKE ENTRY
There must be a name in the PNR in order to book a car. The entry is:
MAKE ENTRY
To book the car you have selected, the entry is:

0C(Shoppers quote line number)
MAKE ENTRY
65
You have now booked the car. Next you need to complete the PNR as covered in Lesson
5.
References
For further information regarding fares and pricing, several detailed student guides are

Click on Training.
Cars Reservations
Cars
66
Lesson Ten
Stars Profiles
Introduction
Star profiles are used to store a variety of office and traveler information. The
information set up in a Star may be moved to a PNR, providing an excellent shortcut in
PNR building and increasing accuracy substantially. Once the information is placed in a
star, it never has to be reentered when building a PNR.
Levels of Stars
There are three levels of Stars available in the Sabre system. Level 0 is not used. Levels
1 and 2 are used as follows:
Level
1
Description
Contains your company information such as company name,
address and phone, remarks, accounting information,
Certified Travel agency information, etc. Your company Star
is set up for you by headquarters.
Contains specific traveler information such as passenger
name, home phone, frequent flyer numbers, seating and
special meal preferences, etc. Level two profiles are
automatically attached to level one profiles.
Display Format
N=(your company name)
N=TRAINING
N=(your company
name)-(traveler name)
N=TRAININGGRAYSON
To display your company star, use the level 1 display format shown above.
Make Entry
67
To display the Star for one of your travelers, use the level 2 display format shown above.
Make Entry
Line Types
A line type identifies each entry in a Star. The line types in the preceding screen shots
are the alphabetical characters that are at the beginning of each line. Line types are as
follows:
Code
S
Line Type
Subject line
Always move data
Optional move data
Never move data
Description
This line is used to describe the profile. It can be the name or title
of the profile. There must be one subject line in each profile.
This data applies to each trip your traveler takes and is always
moved into a PNR The information must be in valid PNR
formats.
This data applies to some of your travelers trips. You have the
option of moving the information with each PNR. The
information must be in valid PNR formats.
Helpful information that is for viewing purposes only. It is never
moved to a PNR.
68
Building a Traveler Star

You may want to build a Traveler (second level) Star for each of your clients who travel
frequently. Have these clients complete a Profile Form these forms can be secured
from headquarters. All of the information you need should be in this form. Follow these
steps to build a traveler star:
1. Transfer company information from your company star and begin building
traveler Star. The entry is:
NB(company name)-(traveler last name)
2. Give your Star a subject line normally you would use the name of your traveler
for the subject line. The entry is:
NAS(traveler name)
3. Enter the A (always move) lines. Be sure you use valid Sabre formats on these
lines. When you move always move lines from the Star, you do not need to enter
them individually in your travelers PNR. In the training example, below, the
following lines have been entered:
a. NAA5- Travelers credit card number Sabre entry
b. NAA5H lines Hotel request and hotel frequent guest number.
c. NAA5C line Car request.
d. NAA5S line Airline seating preference.
e. NAA9 line Travelers cell phone number.
f. NAAFF line Travelers frequent flier number.
4. Enter the O (optional move) lines. Be sure you use valid Sabre formats on
these lines. Remember, these lines will need to be moved only when required by
a particular PNR. When you move optional move lines from the Star, you do not
need to enter them individually in your travelers PNR. In the training example,
below, the following lines have been entered:
a. NAO5- line Travelers credit card used for personal travel.
5. Enter N (never move) lines. These lines are for your eyes only and are for
information that will be helpful to you in arranging travel for the traveler. After
the NAN entry, use free text.
6. Enter email line This line is an always move line that causes a copy of the PNR
to be emailed to the traveler. You may use this entry for each person that you
want to have receive an email containing the travelers PNR. The entry is:
NAAPE(cross of loraine key)(email address)(cross of loraine
key)
7. End the record. You must always end the record for the Star to be stored away in
the Sabre database.
Make Entries Now, make all the entries required to build a travelers (second
level) star under your companys (first level) star. You may use any entries that you care
69
to so long as they follow the always move and optional move lines are valid Sabre
formats.
Your entries should be similar to those shown below:
Displaying the Star

The entry for displaying the Star is:
N=(company Star name)-(traveler name)
Make Entry
70
71
Moving Profiles into a PNR

After displaying a Star, your should use one of the following entries to move information
into a PNR:
Description
Move all the A lines.
Move all the A lines except a specific line.
Move all the A lines and specified O lines.
Move all A lines and range of O lines.
Move specified line only.
Move range of specified lines.
Format Example
NM
NMX(line number)
NMX3
NM(line number)
NM14
NM(line number)-(line number)
NM14-20
NMO18
NMO(line number)-(line number)
NMO18-22
References For further information regarding Stars, a detailed student guide is

available. This guide may be downloaded from the Sabre eservices and printed. To
secure this student guide, follow this procedure:

Click on Training.
Stars Customer Profiles
Stars Customer Profiles
72
Lesson Eleven
Format Finder
Introduction
The Format Finder help system is designed to provide quick access to Sabre formats and
descriptions while also providing more detailed procedural information. You will use
this system to quickly find appropriate formats for entries you want to make. The system
is especially useful while you are still new to the Sabre system and have not memorized
the basic entries learned in this training course. It also gives you access to the formats
that you may need that havent been covered.
Format Finder is available either through eVoya Webtop, which is accessed through the
Internet, or directly from Sabre for Windows, the software that you will be using. This
lesson teaches the use of Format Finder available to you from Sabre for Windows.
Downloading Format Finder
If you have not done so, you must first download Format Finder to your computer. To
determine if the system has been downloaded to your computer, after you have logged in
to Sabre, click on the Help menu and then on Format Finder Help System. If Format
Finder cannot be found in the Help menu or does not come up when you click on Format
Finder Help System, you need to download the system. To download, follow these steps:
1. Go the Sabre eVoya web site at www.sabre.com.
2. Click on Log In from the upper right corner of the web page.
3. Click Travel Agency to display the login instruction screen and click the
appropriate travel agency location.
4. Complete the log in process.
5. Select Support, then click Downloads.
6. Click Format Finder Downloads.
7. Locate the box labeled Automated Download and Installation.
8. Follow the download and installation instructions.
Launch Format Finder
To launch Format Finder use the entry press the Ctrl key and the Z key simultaneously.
Ctrl+Z
73
Make Entry
The right panel of the window is the information display. This area contains the request
ed topic information. The left panel of the window contains four tabs: Contents, Index,
Search and Favorites. Each is discussed later.
Contents and Hyperlinks
The Table of Contents lists Sabre system categories alphabetically. Using the Table of
Contents is the fastest way to locate desired information if you know the category you
need. Click on the Contents tab, use the scroll bar to locate the desired category and click
on the desired category. This opens the category and a list of topics is displayed
Continue to click the topics until you find the desired topics. When you find the desired
topic, click on it and the topic information and formats will appear in the right panel of
the help window.
74
Make Entry Make entries necessary to find a format you need and display it. The
result should be similar to this:
You can now click on one of the hyperlinks (underlined topics) in the right panel to get
information about the topic you have selected and to find proper formats to use. You
may continue to click the hyperlinks until you find what you are looking for. Use the
Back and Forward buttons to navigate between displays.
Index
The Index lists help topics and keywords alphabetically without sorting them by
category. Using the Index in Format Finder is the fastest way to locate desired
information if you know the topic you need, but do not want to limit the search to a
specific category. To search for a specific topic using the Index, click on the Index tab.
Next, start typing the full topic name in the search field at the top of the Index screen.
Locate the desired topic and click on the topic name to display the relevant Sabre
formats.
75
Make Entries Make entries necessary to locate at format using the search feature of
the Index display.
To find the format, you may need to scroll down the display. The example shows how an
ARNK segment appears in the itinerary; the entry itself is found by scrolling down.
Search
The search feature enables you to type a word or phrase in the entry field of the search
too. Format Finder then displays all the topics that contain that word (or phrase). You
then click on the topic you need.
The sample entry, below, shows how you would find the entry for return availability by
entering the search term availability, selecting return availability from the list, then
scrolling down in the display to find the correct entry, 1(display key)R.
76
Make Entries
Context Sensitive Help

If you forget a complete entry, but know a part of it, Context Sensitive Help can help you
find the entry you are looking for. After entering the part of the entry you know, you can
click on CTRL+Z to bring up the format finder menu. You can then find the topic that
will tell you the entry to make and click on Go To to find the entry.
Make Entry Make a partial Sabre entry, then click on CTRL+Z to find the correct
entry. In the example, the first character of the availability entry is entered before
pressing CTRL+Z to find the complete availability entry.
77
AutoHelp
The AutoHelp feature automatically launches the help system anytime you make an error
within the Sabre system. When you type an entry with an erroneous format, the Format
Finder help screen appears so that you can search for the correct entry. In the example
the city pair was entered before the date (a common mistake). This caused the Format
Finder Help System to be launched automatically.
Make Entry Make an erroneous Sabre entry.
To turn off the AutoHelp feature, type an incorrect format to make Format Finder
automatically display a list of relevant topics and remove the check mark from Launch
Format Finder on Sabre Entry by clicking on the check mark, then click on Close.
References
For further information regarding online help, two detailed student guides are available.
These may be downloaded from the Sabre eservices and printed. To secure these student
guides, follow this procedure:

Click on Training.
Online Help
Format Finder Online Help
Reference Tools and Online Help
78

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Revised February 13, 2003

Quick Start Training Program

Lesson One Air Travel

Lesson Two Sabre City Pair

Lesson Three Selling Air

Lesson Four Pricing Air

Lesson Five Building the

Lesson Six Web Site

Sell From Return Availability

Lesson Seven Amtrak

Lesson Eight Hotel

Lesson Nine - Car

Lesson Ten - STARS

Submitting Web Bookings to Headquarters

Lesson Eleven Format

Fees and Commissions

Sabre Personal Trainer, an interactive, computer-based learning program that is available

Depress this key

Entering Commands in Sabre

You are now ready to make reservations and build a PNR.

Entering Departure Time

A9 D9 - Seats available in classes A and D.

Limiting Availability Display

The entry is:

Direct Selling a Specific Flight

2. Sell from Availability:

3. Display Return Itinerary:

4. Sell from Return Availability:

8. Select Option from Bargain Finder

10. Store Fare

Booking Reservation at Lowest Fare

The Sabre response shows the lowest fare available as booked.

Using your internet browser, go to eservices.sabre.com (no www required). Log

Phone Phone number of the traveler.

5/ entries Your agency name and address

Moving Information from Star

-(last name)/(first name)

Enter a single name for your PNR.

5-=(credit card code)(credit card number)(expiration

Frequent Flier Number

6(name of person giving you the information)/(your initials)

Retrieving the PNR

Passenger Name Field

Received From Field

Encode and Decode Formats

Using your internet browser, go to eservices.sabre.com (no www required). Log

Your agency name

The flights may be at any time of day, during inconvenient

The web site is searching a database of fares, not the current

Professional Sabre is searching live inventory to display only

All available inventory is displayed.

Changes to web-booked flights, even in the event of a flight

Sabre bookings have 24/7 support through a toll-free telephone

Web fare bookings cannot be tracked by your travel arranger to

All bookings count toward improving your relationship with the

The full services of your corporate travel arranger backed up by

During times of crisis, bookings made over a variety of web

Complete information is available for all bookings made through

No special requests can be made to the web supplier.

Your corporate travel arranger can handle special requests

The above availability display is interpreted as follows:

Availability Display Codes