Case Study : Mumbai Dabbawala

Padmini
Prasun
Fateh
Amrit
1

Introduction
1890
1 Employee

2010
5000 Employee

Caters to
2 Lakhs Customer
A Day

Meals On Wheels

Presented By Amrit, Prasun, Fateh & Padmini

Why so Famous?

Matchless
Service

99.999% Error Free

Service
Six Sigma
Certified

Icon of Hardwork

In The League Of GE,

Motorola
Presented By Amrit, Prasun, Fateh & Padmini

Supply Chain

Purchase
Purchase

Process
Process

Inventory
Inventory
Management
Management

Marketing
Marketing

SUPPLY CHAIN
Some of the major companies of the world fail to coordinate
the activities of supply chain which are flawlessly managed by
semi-litterate dabbawals,with accuracy of 99.999%

Presented By Amrit, Prasun, Fateh & Padmini

Supply Chain

Presented By Amrit, Prasun, Fateh & Padmini

Features of Supply
Chain

0% Fuel

0% Modern Technology

0% Investments

0% Disputes

100% customer satisfaction

99.9999% performance

Presented By Amrit, Prasun, Fateh & Padmini

Time Management
10.3011.30
Journey
in local
train after
sorting

8-10.30
am Tiffin
is
collected
from
house

11.3012.30
Unloadi
ng and
sorting
at
destinat
ion

12.30-1
Tiffins
are
deliverd

Presented By Amrit, Prasun, Fateh & Padmini

Strengths of the
Supply Chain

High Stress on Human Capital

Everyone is an Equal share holder of the firm

Discipline

Fined for non-conformity with rules

May leave customer if he continuously delays

Absentees are taken care of

Rain doesnt stop their spirit of service

Presented By Amrit, Prasun, Fateh & Padmini

Presented By Amrit, Prasun, Fateh & Padmini

Structure
PRESIDENT
PRESIDENT
VICE
VICEPRESIDENT
PRESIDENT

13 MEMBERS
GENERAL
GENERALSECRETARY
SECRETARY
TREASURER
TREASURER
DIRECTORS(9)
DIRECTORS(9)
MUKADAM
MUKADAM
MEMBERS(5000)
MEMBERS(5000)
Presented By Amrit, Prasun, Fateh & Padmini

10

Believes of
Dabbawala

Work is Worship

Serving People is Serving GOD

Annadan is Mahadan

Time is Money

The Descendents of Dabbawala were the

warriors in the army of Chatrapati Shivaji
Maharaj

Presented By Amrit, Prasun, Fateh & Padmini

11

Case

Presented By Amrit, Prasun, Fateh & Padmini

12

SWOT
Simplicity
Dependability on Locals

Time Management

Funds for Association

Low Operating Cost

Limited Access to

Customer Satsifaction

Wide range of Publicity

Fast food

Catering

Change in Timings

Education

Presented By Amrit, Prasun, Fateh & Padmini

THREATS

OPPORTUNITITES

Coordination

WEAKNESS

STRENGTHS

13

THANK

YOU