Courtesy . . . .

In business, almost everything starts and ends in courtesy.Courtesy means

not only thinking about receiver but also valuing his feelings.Much can
be achieved by using polite words and gestures, being appreciative, thoughtful,
tactful, and showing respect to the receiver.Courtesy builds goodwill.

Courteous communication is friendly, open, and honest. There

are no hidden insults or passive aggressive tones. You keep your
readers viewpoint in mind and youre emphatic to their needs.

- Business friendships
- Courtesy stems from
sincere you-attitude
- Pleases and thank you'd

To be courteous . . .
- Be sincerely tactful, thoughtful
and appreciative
- Omit expressions that irritate,
hurt/belittle
- Grant and apologize goodnaturely

Example ( Bad )

Example ( Good )