Linda Prado Rosenwinkel

linda.prado@gmail.com (208) 703-2061

Skills
Experience resolving complaints and sensitive customer situations
Microsoft Word, Excel, Outlook and 10-key skills
Typing speed of 60 WPM
Negotiating skills with insurance companies and attorneys
Excellent customer service skills perfected over several years
7 years combined experience of bill collecting in various capacities

Relevant Training
ABC3 HIPAA and Compliance Training - PWW
Creating a Respectful Workplace - Ada County
Leadership Academy - Ada County Paramedics
Leading through the Generations - Ada County
Emotionally Intelligent Leading - Ada County
CPR/AED Certification - Ada County Paramedics
Leadership Academy - Ada County Paramedics
Ambulance Coding Certification - NAAC
Outlook Training Ada County
Citizens Law Academy- Idaho State Bar Association

March 2015
September 2014
June 2014
April 2014
March 2014
September 2013
June 2013
March 2013
Fall 2011
Fall 2010

Experience
Billing Office Supervisor October 2012 - Present
Ada County Paramedics 370 N Benjamin Lane, Boise, ID
Supervise and lead seven staff members. Responsible for efficiency of data entry and collection account review.
Resolve complaints of all forms and update office procedures, policies, training materials and software updates.
Manage accounts receivable and credit balance issues.

Bill Collector January 2009 - October 2012

Ada County Paramedics 370 N Benjamin Lane, Boise, ID
Make collection calls and negotiate small payments or reductions with patients and lawyers through financial
assistance. Skip-trace and research possible coverage for patient accounts. Communicate with collection agency
staff to resolve billing issues and insurance companies to appeal denials. File proper claims for probate,
bankruptcy and restitution accounts.

Back Office Processor/Collector April 2007 January 2009

Idaho United Credit Union 3103 E St. Lukes Street, Meridian, ID
Administrate company software, compliance program, NSF fees, Bill Pay service, forced-placed auto insurance
and customer complaints. Conduct all collection work including calls, letters, small claims, judgments,
repossessions and bankruptcies.

Education
Boise State University

B.A. in English expected Fall 2015

Writing Emphasis, Minor in Business, Technical Communication Certificate

References
Available upon request