Professional Documents
Culture Documents
Submitted by:
Declaration
I hereby certify that the work which is being presented in the project
entitled, Human Resource Policies AND Recruitment Process in
partial
Fulfillment of the requirements for the award degree of Bachelor of
Business Administration SAHARA ARTS and MANAGEMENT
(Affiliated to UNIVERSITY OF LUCKNOW) LUCKNOW, is an
authentic record of my own work .
The matter presented in this Project Report has not been submitted by
me for the award of any other degree of this or any other University.
Acknowledgement
Success of every project depends largely on the SELF & encouragement
and guidance of many others. I take this opportunity to express my
gratitude to the people who have been instrumental in the successful
completion of this study project.
I would like to thank Mr. S.Verma and Mr. S.Tripathi for providing
practical exposure for the project and his valuable guidance during the
project work.
TABLE OF CONTENTS
PREFACE
INTRODUCTION
COMPANY PROFILE
INTRESTING FACTS
BSNL SERVICE
ORGANISATIONAL CHART
MARKETING STRATERGY
CONSUMER SERVICE
VIGILANCE CELL
PUBLIC SURVEY REPORTS
CONCLUSION
BIBLIOGRAPHY
PREFACE
BBA program is one of the most reputed professional courses in the field of
Management. There is a study project as an integral part of BBA in the Fifth
Semester. As a complementary to that every one has to submit a report on the
work conducted in the industry.
This report is thus prepared for the study project done at Bharat
Sanchar Nigam Limited (B.S.N.L). The topic of the project is, HUMAN
RESOURCE DEVELOPMENT, CUSTOMER SERVICE AND MARKETING.The
organization shall make all possible efforts to have a secure and safe domain.
The data/information is very important and most critical to the business
requirements; therefore proper measures should be adopted so that the
information is well secured and protected.
INTRODUCTION
Bharat Sanchar Nigam Limited (known as BSNL, India
Communications Corporation Limited) is a public sector
telecommunication company in India. Bharat Sanchar
Nigam Ltd. formed in October, 2000, is World's 7th largest
Telecommunications Company providing comprehensive range
of telecom services in India: Wireline, CDMA mobile, GSM
Mobile, Internet, Broadband, Carrier service, MPLS-VPN,
VSAT, VoIP services, IN Services etc. Within a span of five
years it has become one of the largest public sector unit in
India.
BSNL has installed Quality Telecom Network in the country
and now focusing on improving it, expanding the network,
introducing new telecom services with ICT applications in
villages and wining customer's confidence. Today, it has about
47.3 million line basic telephone capacity, 4 million WLL
capacity, 20.1 Million GSM Capacity, more than 37382 fixed
exchanges, 18000 BTS, 287 Satellite Stations, 480196 Rkm of
OFC Cable, 63730 Rkm of Microwave Network connecting 602
Districts, 7330 cities/towns and 5.5 Lakhs villages. It is India's
PROFILE
COMPANY NAME:
Headquarters :
Hazratganj
Sapru marg,
Intresting Facts:
There are 2 million BSNL mobile connections in rural
India(a record, no other connection is as famous as bsnl
in rural areas)
BSNL supplies phone lines to all other network such as
Airtel,Vodafone etc.
BSNL is the only network which offers broadband
connections
More than 50% of the international calls coming to India,
use Reliance network.
Largest pan India coverage-over 11000 towns & 3 lakh
villages.
Indias No. 1 wireless service provider with more than 50
million customers.
An incredible speed of 2mbps is only offered by BSNL
The only Mobile service available through out the
country including Jammu and Kashmir and North
Eastern states like Arunachal Pradesh, Nagaland,
Mizoram etc.
BSNL LANDLINE
PERMANENT CONNECTION
CONCESSION IN RENTALS
SHIFT OF TELEPHONE
TRANSFER OF TELEPHONE
TELEPHONE TARIFF
BSNL MOBILE
POSTPAID
PREPAID
UNIFIED MESSAGING
GPRS/WAP/MMS
DEMOs
TARIFF
BSNL WLL
INTERNET SERVICES
NETWORK
BROADBAND
TYPES OF ACCESS
WI-FI
CO-LOCATION SERVICE
INTERNET TARIFF
DIAL UP INTERNET
BSNL BROADBAND
REGISTER ONLINE
TARIFF
FAQ
CHECK USAGE
BSNL MPLS-VPN
ISDN
ISDN
TARIFF
LEASED LINE
LEASED LINE
TARIFF
INTELLIGENT NETWORK
VOICE VPN
UNIVERSAL NUMBER
TELE VOTING
VIDEO CONFERENCING
OVERVIEW
TARIFF
FAQ
AUDIO CONFERENCING
OVERVIEW
TARIFF
FAQ
OVERVIEW
SERVICES ON I NET
USING ON I NET
I NET CONNECTIONS
TARIFF
I NET
TELEX/ TELEGRAPH
TELEX/ TELEGRAPH
TARIFF
EPABX
FREE EPABX
TARIFF
CENTREX
CENTREX TARIFF
EPABX
HVNET
RABMN
INMARSAT
KU-BAND
TRANSPONDER
ORGANISATIONAL
CHART
Marketing strategies of
BSNL
Our visions begin with
our desires.
- Audre Lorde
We all have some visions of ourselves and our future, and
that vision creates consequences. More than any other
factor, vision affects the choices we make and the way we
spend our time.
Stephen R
Covey.
ii.
i.
To become the largest telecom Service Provider in
Southeast Asia.
Marketing Objective.
The ultimate objective of any marketing activity is to satisfy
the customers and today even a step ahead i.e. delighting
the customers, for which customers are offered something
beyond their expectations from the service or the product.
The objective being to acquire and retain the customers,
who should continually feel that they are getting more value
of the money, they are departing with.
Marketing Process.
The 7Ps for service marketing (Product, price, place, promotion, physical
evidence, people & process) are the means to attain, nurture, & retain the
customers and not the end.
Brand Equity.
Social Responsibility.
Business Development.
Per DEL/Mobile
Acquisition cost
Life time value
Competitor spend
Growth targets
Charleszetta
Waddles.
CUSTOMER
SERVICE
understand
your
organization's
managers
enter
requisitions,
leads
their
specific
BlackBerry
gives
managers
the
look
atexplained
thetotheir
own
needs,
technology,
it's
about
continuous
Talent Acquisition
needs
from
a workforce
and
view
their
pipelines,
requirements,
they
gained
awithout
sense
freedom
tocandidate
work
remotely,
improvement.
look
into
their
own
pipeline,
and
business
perspective
andneed
thenaccess
be
and
get to
the
reports
they
of
ownership
infor
thecomputer
solution,
and
having
wait
take
action
without
requiring
agile
enough
to focus your
instantly.
they
saw
to
move
the recruiting
process
recruiting strategy to meet those
along.
administrative
involvement.
it
in a different
needs
is essential
BSNL
to light.
VIGILANCE CELL
BSNL is committed to fight against corruption by helping
management in creating transparent, honest and efficient
organizational culture through the system improvement,
awareness, timely detection and speedy investigation of
mal-practices with impartiality and professional competence.
BSNL Vigilance is headed by Shri Sat Paul, IRS, Chief
Vigilance Officer. BSNL Vigilance Wing plays an advisory
role the various disciplinary authorities in BSNL. It also
serves a link between BSNL, Central Vigilance Commission ,
Central Bureau of Investigation and Ministry IT&
Communication . The main functions of the BSNL vigilance
are to check and eradicate corruption which also include
collecting intelligence about corrupt practices committed or
likely to be committed within the BSNL, investigating or
causing an investigation to be made into verifiable
allegations reported to it, processing investigation reports for
further consideration of disciplinary authority concerned;
referring the matters to the Central Vigilance Commission for
advice wherever necessary, taking steps to prevent practices
of misconduct etc. Thus the function can be divided into two
parts, namely :-
i)
ii)
Preventive Vigilance
Punitive Vigilance
SURVEY
REPORTS
60
50
40
30
20
YES
NO
DON't KNOW
10
0
1% (AIRTEL)
AND THE REASON WHEN ASKED
WHY DO THEY USE BSNL ,THEY
SAID AND I QUOTE GALI GALI
NETWORK PAKADTA HAI ,KAHI
BHI HO NETWORK ZAROOR HOTA
HAI
100
90
80
70
60
50
40
30
20
10
0
BSNL
RELIANCE
VODAFONE
AIRTEL
100
90
80
70
60
50
40
30
20
10
0
YES
NO
3-D Column 3
70
60
50
40
30
20
10
0
BSNL
RELIANCE
AIRTEL
OTHERS
80
70
60
50
40
30
20
10
0
YES
NO
ANSWER :
85%(BSNL BROADBAND)
8%(AIRTEL)
7%(OTHERS)
90
80
70
60
50
40
30
BSNL
AIRTEL
OTERS
20
10
0
Conclusion
Bibliograp
hy
Wikipedia
Bsnl