SCDL Business Communication Solved Assignment

1. The communication process has forms like

(a) Transmission Model
(b) Reciprocal Model
(c) PRIDE Model
(d) Assumption Model
2. _____________ material will divert the attention of audience.
(a) Relevent
(b) Irrelevent
(c) Large
(d) Small
3. Trading Firms and banks may require transaction tools because of high level of
interaction neede:
(a) TRUE
(b) FALSE
4. Courteous closing expresses
(a) interest in the request
(b) Goodwill
(c) Snap reactions of the listener
(d) Frame of mind
5. The situations calling for authoritarian decision making are
(a) Fight
(b) Crisis
(c) Lack of Knowledge
(d) Lack of money
6. Executive letter head bears the ______ of the person who is within the organisation.
(a) Age
(b) Class
(c) Name
(d) Section
7. The letter of transmission contains
(a) Introduction to report
(b) Focus on key points
(c) Call for action
(d) Impolite close
8. _________ reports are prepared in response to unique situations.
(a) Routine
(b) Weekly
(c) Annual

(d) Special
9. Reasons to be incorporated in a body should be.
(a) Positive
(b) Individualised
(c) Tactful
(d) Explained--10. Reports play a very important role in business organization especially for checking
performance.
(a) TRUE
(b) FALSE
11. Functions of Manager Include
(a) Planning
(b) Organising
(c) Staffing
(d) Instructing
12. The Basic of selling any ongoing service is
(a) Co-operation
(b) Continuance
(c) Controversy
(d) Commitment
13. __________ is French word meaning to summarize.
(a) Receives
(b) Biodata
(c) Curriculum Vitae
(d) Resume
14. Match the following:
(a) Argumentativeness
(b) Verbal aggressiveness
(c) Cohesiveness (b)
(d) Content goals
Answer Options:
(a)
Generate conflicts
(b)
Degree to which group hangs
(c)
Resolve conflicts
(d)
Obvious reasons for disputes
(e)
Tendency to attack
(f)
Fondness for arguing
15. Multiple choice Multiple Response
Analytic reports contains:

(a)
(b)
(c)
(d)

Analysis
Interpretation
Conclusion
Introduction

16. Business communication is always goal- oriented.

(a) TRUE
(b) FALSE
17. Match the following
(a) In written communication opening in J.S.
(b) Style
(c) Values
(d) Closing
Answer Option :
(a)
Short sentences
(b)
Request action
(c)
Efficiency
(d)
Waiting
(e)
Specific Request
(f)
Immediate gain
18. The report which includes interpretion and conclusion is called
(a) Informational report
(b) Analytical report
(c) Business report
(d) Formal report
19. Positives of color red are:
(a) Life
(b) Passion
(c) Liberty
(d) War
20. Do not combine drafting with revising
(a) TRUE
(b) FALSE
21. A management can solve its problems through
(a) Passing Orders
(b) Writs
(c) Permitting open discussions
(d) Volutary retirements
22. The attributes of human thinking can be.
(a) Existence

(b) Irrational
(c) Desirability
(d) Feasibility
23. The addresses name is preceded by a
(a) Salutation
(b) Courtesy Title
(c) Body
(d) Conclusion
24. With information our listening becomes
(a) Mess
(b) Selective
(c) Confused
(d) Distractive
25. The acronym www stands for
(a) World Wide Web
26. Cohesiveness is the capacity and degree to which the group remains together:
(a) TRUE
(b) FALSE
27. A Project planning or management software is
(a) Microsoft Pagemaker
(b) Microsoft Frontpage
(c) Microsoft Project
(d) Microsoft PowerPoint
28. The goal of a meeting is to ______________.
(a) Contribute to a sound decision
(b) Contribute to no decision
(c) Contribute to altercation
(d) Contribute to discussion
29. Presentation is form of
(a) Back to back communication
(b) Face to face communication
(c) Face to back communication
(d) Back to face communication
30. American Management Association suggested
(a) Examine True Purpose
(b) Feedback
(c) Follow up
(d) Clarify ideas

31. Example of environmental stress is ____________.

(a) Sleeplessness
(b) Addiction to drugs
(c) Humidity
(d) Traffic noise
32. Traditional resume lists your educational background and work experience in reverse
chronological order.
(a) TRUE
(b) FALSE
33. Leaders can be classified according to
(a) The traits they exihibit
(b) Their economic status
(c) Their family status
(d) Educational Status
34. Lack of reflection is
(a) Organised Communication
(b) Disorganised Communication
(c) Planned Communication
(d) Logical Presentation
35. A _____________is a form of encoded ideas.
(a) Symbols
(b) Message
(c) Feedback
(d) Reply
36. ____________also enables some emloyees to make the decision to work away from
office.
(a) I-communication
(b) Technostress
(c) E-communication
(d) Face to face
37. The expectation of the employers met by the interview are.
(a) Aptitude
(b) Attitude
(c) Magnitude
(d) Gratitude
38. The problem statement can be expressed as :
(a) Infinitive Phrase
(b) Question

(c) Statement
(d) expression
39. ______________ is the relation of causes to effects and effects to causes.
(a) Casualty
(b) Causality
(c) Stability
(d) Monotonocity
40. One should present hypothetical evidence in a a report.
(a) TRUE
(b) FALSE
41. ____________are indispensable when you do not want to do anything.
(a) Partying
(b) Roaming
(c) Meetings
(d) Fighting
42. The body of a letter is intended to draw out the attention of the prospective employer:
(a) TRUE
(b) FALSE
43. ___________can lead to theft, destruction or alteration of vital data.
(a) Fungus
(b) Bacteria
(c) Virus
(d) Cockroach
44. _______________interviews discuss progress towards predetermined standards or
goals.
(a) Information
(b) Persuasive
(c) Counselling
(d) Evaluation
45. Recommendations are not a part of a report.
(a) TRUE
(b) FALSE
46. Informational reports have uses like
(a) Monitoring
(b) Controlling
(c) Concluding
(d) Analysing

47. When the audience is receptive one should use.

(a) Direct approach
(b) Indirect approach
(c) Oral approach
(d) Written approach
48. Through research is not imperative before a speech
(a) TRUE
(b) FALSE