The Next Level

of Enterprise
Communication
Emerging UC&C Tools
Influence Business Growth

UC&C

Unified communications and collaboration (UC&C) solutions are designed

to provide flexible ways of delivering, managing and supporting all of the various
types of IP communications that an organization requires in both horizontal and
vertical industry business processes and applications.*

DEFINED

MAJOR UC&C TECHNOLOGIES IN 2012 INCLUDED:

WHATS
CHANGED
SINCE

THESE TECHNOLOGIES ARE STILL

PREVALENT IN 2015, BUT THERE
IS INCREASED FOCUS ON:

ADVANCED TELEPHONY CALLING

AND MANAGEMENT

COLLABORATIVE APPLICATIONS

(ENTERPRISE SOCIAL, FILE SHARING)

UNIFIED MESSAGING (UM)

(EMAIL, FAX, AND VOICE MESSAGING COMBINED)

VIDEO CONFERENCING AND

TELEPRESENCE SYSTEMS
AND EQUIPMENT

WEB CONFERENCING,
AUDIO CONFERENCING,
AND VIDEO CONFERENCING

2012?

MOBILE UC&C HARDWARE,

SOFTWARE AND APPLICATIONS

INSTANT MESSAGING (IM)

SIGNIFICANT GROWTH AHEAD

55%

61%

of organizations
currently use/run
UC&C solutions.

62% ENTERPRISE / 49% SMB

plan to implement/
upgrade UC&C solutions
within 3 years.

56% ENTERPRISE / 66% SMB

IMPLEMENTATION PLANS = INCREASED SPENDING

33%

OF ORGANIZATIONS EXPECT THEIR

UC&C BUDGET TO INCREASE

39% ENTERPRISE / 28% SMBs

9%

ON AVERAGE, BUDGETS
WILL INCREASE BY

$4.3M

AVERAGE TOTAL
UC&C BUDGET

$8.1M ENTERPRISE / $551K SMB

WHERE ARE ORGANIZATIONS FOCUSING

THEIR BUDGET?

47%

44%

WEB, AUDIO AND

VIDEO CONFERENCING
SERVICES

42%

IP TELEPHONY (IPT)
CALLING & MANAGEMENT:
IP PHONES

EMAIL, FAX & VOICEMAIL,

INCLUDING UNIFIED
MESSAGING

PRIMARY DRIVERS FOR UC&C INVESTMENTS ARE ...

43%

42%

IMPROVE EMPLOYEE
COLLABORATION

33%
INCREASE FLEXIBILITY
FOR EMPLOYEES/MORE
MOBILE WORKFORCE

INCREASE
PRODUCTIVITY

ENTERPRISE LEADS INNOVATIVE UC&C MOVEMENT

44%

42%

of enterprise orgs
will invest in
video conferencing &
telepresence systems
and equipment.

VS. 32% SMBs

of enterprise orgs
will invest in mobile
UC&C hardware,
software &
applications.

VS. 31% SMBs

EMERGING TECH SOLUTIONS FOR ENTERPRISE

How important is the use of video conferencing
to your organizations UC&C solutions?

Does/will your organization invest in

telepresence technologies?

CRITICAL / VERY IMPORTANT

SIGNIFICANT/MODERATE INVESTMENT

54% 34%

65% 51%

ENTERPRISE

ENTERPRISE

$ $

SMB

SMB

VIDEO RISING AMONG EMPLOYEE AND

CUSTOMER COMMUNICATION
VIDEO USES FOR

INTERNAL COMMUNICATION

VIDEO CONFERENCING

(desktop/screensharing where participants

cannot physically see one another)

64% ENTERPRISE
44% SMB

VIDEO CONFERENCING

VIDEO CONFERENCING

(room system)

TELEPRESENCE
TECHNOLOGIES

(Facetime, Skype, Google,

Hangouts, etc.)

57% ENTERPRISE
25% SMB

32% ENTERPRISE
17% SMB

34% ENTERPRISE
32% SMB

VIDEO USES FOR

EXTERNAL COMMUNICATION

VIDEO CONFERENCING

(desktop/screensharing where participants

cannot physically see one another)

53% ENTERPRISE
47% SMB

VIDEO CONFERENCING

VIDEO CONFERENCING

(room system)

TELEPRESENCE
TECHNOLOGIES

(Facetime, Skype, Google,

Hangouts, etc.)

39% ENTERPRISE
24% SMB

23% ENTERPRISE
12% SMB

33% ENTERPRISE
37% SMB

NEXT 2 YEARS

CURRENTLY

UC&C HEADING TOWARDS THE CLOUD

49%
55%
42%

Premises-based
(100%)

22%
25%
19%

Hybrid

(majority premises-based
with some cloud)

18%
17%
19%

Premises-based
(100%)

13%
7%
20%

Hosted/cloud
(100%)

26%
32%
22%

Hybrid

(majority premises-based
with some cloud)

7%
5%
8%

Hybrid

(majority cloud-based
with some on premises)

20%
15%
25%

Hosted/cloud
(100%)

OVERALL
ENTERPRISE
SMB

21%
22%
20%

Hybrid

(majority cloud-based
with some on premises)

OVERALL
ENTERPRISE
SMB

of organizations currently using UC&C solutions

%
71 say cloud computing has impacted their plans.

WITH ADOPTION COMES CHALLENGES

TOP UC&C IMPLEMENTATION CHALLENGES

COST/FUNDING

41%

38% ENTERPRISE
43% SMB

SECURITY/PRIVACY
CONCERNS

INTEGRATION WITH
EXISTING INFRASTRUCTURE

39% ENTERPRISE
34% SMB

36% ENTERPRISE
31% SMB

36%

33%

HOW CAN VENDORS SUPPORT ADOPTION?

TOP FACTORS WHEN EVALUATING VENDORS

SECURITY/ABILITY
TO MEET
REQUIREMENTS

58%

63% ENTERPRISE
54% SMB

EASE OF USE

46%

42% ENTERPRISE
50% SMB

2015 Unified Communications & Collaboration Survey, IDG Enterprise

For more information, visit: www.idgenterprise.com/contact-us
www.idgenterprise.com/research-reports
*SOURCE: IDC

LOW TOTAL COST

OF OWNERSHIP

45%

40% ENTERPRISE
51% SMB