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  • Rebecca Schiffman: Skills & Abilities

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    Rebecca Schiffman has over 7 years of experience in customer service roles. She is currently a Customer Service Supervisor at Whole Foods Market, where she develops excellent customer service skills and coaches team members. Previously, she was an Office Manager at Your Voice Media, where she managed a calling floor and met fundraising goals. Schiffman is studying Business Information Systems at San Francisco State University and is scheduled to graduate in Spring 2017, maintaining a 3.23 GPA.

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    Rebecca Schiffman has over 7 years of experience in customer service roles. She is currently a Customer Service Supervisor at Whole Foods Market, where she develops excellent customer service skills and coaches team members. Previously, she was an Office Manager at Your Voice Media, where she managed a calling floor and met fundraising goals. Schiffman is studying Business Information Systems at San Francisco State University and is scheduled to graduate in Spring 2017, maintaining a 3.23 GPA.

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    99 views1 page

    Rebecca Schiffman: Skills & Abilities

    Uploaded by

    Rebecca
    Rebecca Schiffman has over 7 years of experience in customer service roles. She is currently a Customer Service Supervisor at Whole Foods Market, where she develops excellent customer service skills and coaches team members. Previously, she was an Office Manager at Your Voice Media, where she managed a calling floor and met fundraising goals. Schiffman is studying Business Information Systems at San Francisco State University and is scheduled to graduate in Spring 2017, maintaining a 3.23 GPA.

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    REBECCA SCHIFFMAN

    r.s.h.schiffman@gmail.com

    SKILLS & ABILITIES

    EXPERIENCE

    Certified California Notary


    Fluent in Microsoft Office

    CUSTOMER SERVICE SUPERVISOR WHOLE FOODS MARKET


    7/2013-PRESENT

    Responsibilities

    Develop excellent customer service skills by interacting with 40+ customers daily

    Educate and coach team members

    Supervise the flow of the floor

    Implemented checklist for new member onboarding


    OFFICE MANAGER YOUR VOICE MEDIA
    8/2010-5/2013

    Responsibilities

    Managed calling floor of about 15-30 people

    Met fundraising goals for clients

    Created and managed timesheets

    Conducted monitoring sessions with clients

    Sent out 200+ daily receipts

    Applied fulfillment files

    Sent daily reports


    CAMP COUNSELOR CAMPCO. DAY CAMPS
    6/2006-6/2008

    Responsibilities

    Supervised 5-10 children in the 3-5-year-old age group

    Planned daily schedule

    Acquired CPR and first-aid certification

    Ensured health and safety of children at all times


    EDUCATION

    SAN FRANCISCO STATE UNIVERSITY, SAN FRANCISCO, CA


    BUSINESS INFORMATION SYSTEMS (GRADUATION PLANNED FOR SPRING 2017)

    GPA: 3.23
    Related Course Work

    Principles of Marketing

    Operations Management

    Business Calculus

    Introduction to Management and Organizational Behavior

    International Business and Multicultural Relations

    Introduction to Information Systems

    Business Communication

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