Jacob Holder

7818 N. Holly St
Apt. 24
Kansas City, MO 64118
(816) 726-3935

Career Goal

To give in and contribute the skills and education that I have acquired into a challenging and tough sales
situation in order to achieve the desired result.

Academic Background

• Achieved High school Diploma

• Achieved some college coursework

Computer Skills

• Knowing: Microsoft Word, Microsoft Excel, Microsoft PowerPoint.

• Knowing Operating Systems: Windows9X, Windows2000, Windows ME, Windows XP, Windows
Vista, and Linux.
• Knowing IBM PC and Macintosh.

Professional Excellence Summary

• Systematic knowledge in the services related to sales, account attainment, and administration;
dependable development of product and industry facts, and the improvement in sales techniques.
• Achieving goals and quality excellence consistently.

Professional Background

Since, 2009 working as a Customer Service/Outbound Collections Representative at Citicards, Kansas City,
MO. I have efficiently handled the following responsibilities:

• Manage accounts receivable for Commercial Oil and Retail accounts such as: Exxon Mobile, Shell,
and Phillips 66/Conoco 76, Sunoco, Office Depot, Staples, Dell, Amazon, and Tractor Supply co.
• Acquire recent accounts; retain and ensure the proper functioning of existing accounts.
• Educate account status: days delinquent, payment history, solutions and payment options.
• Negotiate and develop solutions for client's account situations and delinquencies, such as
payments, payment programs.
• Perform and execute professional phone etiquette

References

• Jason Pike 816/695-0729

• Virginia Mock 816/532-0981