I am _____ from OZ Green Power.

Could I speak to _________________________ (Read Full Name from

Nomination Form)?
Can I confirm some details regarding the Door Seal/Shower/Chimney Balloon/ Power Board that
was installed on your property?
Did you present at the time of the installation?
Can I just confirm that the installation was done at __________________ (Read Address from
Assignment form)?
When the Shower Rose/ Doorseal/ Chimney Balloon/ Powerboard was installed, did you sign
assignment form provided by installer?
________________________________________________________________________________________________

Shower Rose

How many Shower Rose installed in your premises?

Was the product installed by installer?
Did the installer provide you any spare shower rose?
Did installer take existing shower rose(s) for decommissioned purpose?
Was the Shower Rose installation carried out by the installer?
Did installer replace any low-flow/energy efficient shower rose, I mean your old one was normal
one or already low flow?

Doorseal

How many Door Seal installed in your premises?

Was door seals installed on external doors?
Was the product installed by installer?
Did the installer provide you any spare Door Seal?
Was the Door Seal carried out by the installer?
Did you remove any Door seal? (Determine reason for removal) If Yes, How many?

Chimney Balloon

How many Chimney Balloon installed in your premises?

Was the chimney already sealed? If yes, how many?
Did the installer provide instruction manual for Chimney Balloon?
Was the product installed by installer?
Did the installer provide you any spare Chimney Balloon?
Was the Chimney Balloon installation carried out by the installer?
Did you remove any Chimney Balloon? (Determine reason for removal) If Yes, How many?

Power Board

How many SPCs installed in your premises. ( Confirm the same number on nomination form)
what appliances were plugged into each SPC (at the time of installation)
Which rooms each of the SPCs were installed into?
Did you remove any SPCs?
Did you change the set-up of SPCs post-installation?
Did the installer leave with you printed instructions?
Did installer provide you any spare SPCs?
Was the SPC installation carried out by the installer?
Did the installer provided clear instructions about how to operate the device and its features?

Was the installer polite, professional and carry an ID

Thanks for your time in completing the telephone audit. Have a Good day/ Evening.