Wendy Hannaleck

708 Bowles Street #21, Sacramento, CA 95815

Home: (916) 922-3308 Alternate: (916) 564-4278
wendy6625@yahoo.com

Objective

I would like to have a challenging career as a Computer/ IT Support Technician.

Skills

1.
• Soldering • Some help desk skills such as ethics,
• TCP/IP which includes IP addressing, professionalism, business etiquette, and
subnetting, configuration, DHCP, proper telephone techniques
and DNS • Some software applications such as
• Work with network hardware: Microsoft Word, PowerPoint, Excel, and
switches, hubs, routers, modems, Access
bridges, and repeaters • Some Linux
• PC repair: build, diagnose, and • Introduction to Software and System
troubleshoot Technology
• Windows XP: install, administrator • Desktop Operating Systems
duties, and manage • Networking and Server
• OSI model Fundamentals, LAN networking,
• CAT5e cabling Network design
• Windows Server 2003 maintenance, • Network Security
operation, and managing • Desktop Administration
• Configure and troubleshoot desktop • Software Applications
and user environments
Experience

Martech Maintenance
December 2007 - February 2008………. Secretary
Sacramento, CA
Common secretarial duties of which include filing, typing invoices, shredding
paperwork, and computer work

United States Army

September 2004 - August 2005………. Communications
Augusta, GA
Maintained and operated SINCGARS radios, uninstalled old software and installed
new software, soldering, weapons training, professional etiquette training, filing,
and answering telephones in a professional manner

Education

Kaplan College Graduate of Computer Support Technology

January 14, 2010
Maintained a 3.82 grade point average.