Alexandra Vanessa M.

Mondala
Blk 528 Lt 38 Ph5B Orchids St. Heritage Homes, Marilao
Bulacan
+63905-222-7967
alexvanessamondala@gmail.com
Career Objective:

To obtain a position where I will contribute my skills, knowledge and abilities

that satisfies the interest of the company.
Employment History
Sykes Asia Inc.:

February 2012 Present

Position Title : Customer Support Representative

Email and Chat Support

May 2010 - January 2012

Position Title : Customer Support Representative

Abuse Content Moderation
Duties and Responsibilities:

Answer e-mail and help solve customer problems.

Answering customer problems through chat.
Think of ways to improve customer service and operations protocols to
prevent repeat problems.

Work efficiently in order to meet daily goals.

Display a strong sense of critical thinking and uses good judgment when
escalating issues.

Review uploaded and reported images and other content, removing any
content that violates the accounts Terms of Service.

Responds professionally when being exposed to explicit or graphic

material. Show good judgment when enforcing the Terms of Service.

Achievement: Top agent on numerous occasions.

Technical skills Operating systems: Windows7/Vista/XP/2000/9x,MS Office

2007/2000; Typing Speed: 38-wpm.
Word Document
Educational Background:

Engineering

Knowledgeable in Microsoft Excel, Powerpoint,

Bachelor of Science Major in Computer

Centro Escolar University, Mendiola

Manila
Secondary:

St. Mary's Academy of Sto. Nino - (2001 2005)

ON THE JOB TRAINING:

APRIL-MAY 2009
Philippine Long Distance Telephone Company (PLDT)
rd

3 floor E-Tech Training Division

(Boni, Mandaluyong City)
Personal Background:

Date of Birth: August 12, 1988

Civil Status: Single
Nationality: Filipino
Gender: Female
Character Reference:

Available upon request.