Maria Eliza D.

Canama

Sitio MahayahayBrgy. Apas Cebu City

6000, Philippines
Mobile Number: 09254761621
E-mail Address: mariaeliza.canama143@gmail.com

CAREER OBJECTIVE

GOAL-DRIVEN AND DETAIL-ORIENTED INDIVIDUAL WITH EXPERIENCE IN CUSTOMER SERVICE

AND TECHNICAL SUPPORT, SEEKING FOR A POSITION TO LEVERAGE MY SKILLS IN PROBLEM-
SOLVING AND COMMUNICATION TO CONTRIBUTE TO THE SUCCESS OF A FORWARD-THINKING
ORGANIZATION.

EDUCATIONAL BACKGROUND

Senior High School: General Academic Strand

Apas Integrated Senior High School
Omega Street Brgy. Apas Cebu City

Secondary : Apas Integrated Senior High School

Omega Street Brgy. Apas Cebu City

Elementary : Camp Lapu-Lapu Elementary School

Omega Street Brgy. Apas Cebu City

PERSONAL DATA

Age : 23 yrs. old

Date of Birth : April 22, 2000
Place of Birth : Basak Lapu-Lapu City Cebu
Civil Status : Single
Nationality : Filipino
Religion : Roman Catholic
RELEVANT SKILLS
 Can handle work under pressure
 Excellent in verbal communication skills
 Willingness to learn
 Time management
 Attention to detail
 Ability to research and collect data
 Understanding of basic software
 Ability to multitask
 Discretion
 Critical thinking
 Summarization skills

WORK EXPERIENCE

•Customer Service Representative / Technical Support (Concentrix)

Jose Maria Del Mar Street IT Park Cebu City, 6000
May 2019 – April 2021

Key Responsibilities:
As a Customer Service Representative (CSR), I am responsible for helping customers with
questions, problems, or information about products and services. I aim to make customers
happy and satisfied, keep records of interactions, and sometimes pass tricky issues to others for
solutions. On the other hand, as a Technical Support Representative, I usually focus on fixing
technical issues with products or services. I need to know the technical stuff well and help
customers with troubleshooting. Therefore, Customer service is about general help and
information, while technical support deals with fixing technical problems.

Accomplishments:
Top 1 agent in Line Of Business
Customer Satisfaction: Consistently receiving positive customer feedback through surveys or
reviews indicates excellent customer service and problem-resolution skills.
Quality Assurance Scores: Maintaining high scores in quality assurance evaluations, which reflect
adherence to standards and procedures.

•Customer Service Representative (ePerformax)

W Geonzon St, eBlock 3, IT Park Cebu City, 6000
June 2022 – May 2023
 Key Responsibilities:
My main responsibility is to assist and support customers by providing helpful information,
resolving issues, and ensuring customer satisfaction. In addition, I am tasked with promoting
and selling the company's products or services. This means I need to be good at explaining why
these offerings are valuable and why customers might want them. It's like being a friendly
problem solver who also shares the company's benefits. Balancing these two tasks, I aim to
make customers happy while also contributing to the company's sales goals.

Accomplishments:
X-Factor: I am consistent with my performance and that's where I achieve the X-Factor award
(represents that unique and extraordinary quality or talent that makes me truly stand out in
your field).
Customer Satisfaction: Consistently receiving positive customer feedback through surveys or
reviews indicates excellent customer service and problem-resolution skills.
Quality Assurance Scores: Maintaining high scores in quality assurance evaluations, which reflect
adherence to standards and procedures

LIST OF TOOLS

Operating System - Windows

Web Conferencing Tools - Remote Meeting and Collaboration Tools
Internet Browser - Browsers like Google Chrome, Mozilla Firefox, or Microsoft Edge for accessing web-
based applications and tools.
Office Productivity Software - Microsoft Office (Word, Excel, PowerPoint) or Google Workspace (Docs,
Sheets, Slides) for document creation, email communication, and data analysis.
Email Client - Outlook & G-Mail
Customer Support Training and Learning Platforms - Any learning management systems (LMS) or
training software used by the company for ongoing education and skill development.
Social Media Management Tools - If social media support is part of the role
Password Management Software - Ensuring secure access to various accounts and tools.