Erik Carpenter

7941 Roswell rd Apt F Erikcarpenter_313@yahoo.com Home: 770-225-0674

Sandy Spring, GA 30350 Cell: 313-293-8346

Dedicated customer services representative with 10+ years of experience.

l Customer service driven: instill a shared, enthusiastic commitment to customer service as a

key driver of company goal attainment. Lead by example and ensure the execution of all safety,
security, quality and store operations policies.

Areas of Expertise
Customer Service Management Front-End Supervision Cost-Reduction Strategies
Complaint Handling & Resolution Sales & Margin Improvement Order Fulfillment
Customer Satisfaction Enhancement Teambuilding & Training

Professional Experience
First Pro Inc. - Atlanta ga. 12/09 to Present
Customer Service Representative
l Assisted customers with billing questions, tech support and new installs.

l Made out bound calls for customer service for trouble shooting .

Infocision Telemarketing Firm — Youngstown, OH 04/07 to 10/09

Customer Service Representative
l Assisted customers with billing questions, tech support and new installs.
l Maintaining a sales quota for cable, internet, and phone for Time Warner Cable.
l Made out bound calls for the American heart, lung, and cancer society to solicit donations.

United Parcel Services. — Jacksonville , FL 03/05 to 4/07

Sorter
l Sorting packages to ensure proper routing to their correct destination in a timely matter
l Loading and unloading packages for incoming and outgoing shipments.

95 Auto Service & Collision — Detroit , MI 01/01 to 03/05

Office Manager
l Accounts receivables and payables, verifying and inputting insurance claims into the database.
l Cashiering, answering phones, and training new employees.
l Assisted in auto repairs when need and vehicle inspections.

Auto Body One — Detroit, MI 06/98 to 01/01

Customer Service Representative
l Wrote Estimates for various insurance companies also inputting insurance claims into database.
l Cashiering, answering phones, training new employees and ordering parts.
l Responsible for vehicles inspecting before returning to the customer.
Huck Fasteners — Detroit, MI 04/93 to 05/98
Press Operator
l Making car parts for Ford, Chrysler, and General Motors .
l Make sure specification on parts are correct before shipping.
l Training new employees .

Education and Training

Cody High School— Detroit, MI 8/90 to 6/94

Earned My Diploma; General Education.