WENTWORTH INSTITUTE OF TECHNOLOGYS BUSINESS NEED

Context:
Wentworth Institute of Technology stands by equal access within an education, which is why the Institute
is working hard to implement equal resources for all students. In order to maintain an equal opportunity
learning environment and to adhere to anti discrimination laws, Wentworth needs to have a captioning
and transcription service in their online lectures, courses, podcasts and other educational materials for
deaf and hard of hearing individuals.
Business Need:
Wentworths need of a captioning and transcription vendor which meets all of the criteria:
Cost
Accuracy of 90-99%
Ease of use
Dashboard for administrator
Ability to integrate with Kultura and Echo360
Turnaround time on vendors end
Customer support services from vendors
Supporting Facts:
12% of Wentworths student reports having a disability. Of the 12% claiming disabilities, 3% of students
have sensory impairments.
Assumptions:
We expect to successfully select two to three captioning and transcription vendor selections for the client
to choose from.