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Name

Personal Info
PROFILE
Experienced customer service professional seeking to grow and become diverse in multiple industries. Skills well versed
in but not limited to:
Receiving multiple inbound/outbound calls
Maintain customer/clientele information
Proficient in QuickBooks
Bookkeeping/Accounting
Organized

PROFESSIONAL EXPERIENCE
Ramco, Concord, NC
August 2014 -- Present
Customer Service Representative
+ Answering phones and helping customers
+ Creating estimates and invoices for orders and shipped packages
+ Emailing customers with updates on their orders
+ Makes sure orders are shipped in a timely fashion
+ Utilize QuickBooks on a daily bases
Kevin B. Lauder, CPA, PA, Davidson, NC
Front Desk Assistant/ Seasonal
+ Received phone calls and greeted customers
+ Mass mailed customer database of 1,200
+ Maintained customer files
+ Faxed, typed and scheduled appointments
+ Organized tax returns for customers

February 2014 -- June 2014

Wyolina Kennels, Concord, NC


October 2011 -- August 2014
Animal Care Attendant
+ Interacted with customers and provided quality care for their pets
+ Responsible for general care and maintenance of all pets boarded at the kennel
+ Administered medications to pets
+ Booked reservations and appointments
+ Cleaned up after animals, both inside and outside of facility
+ Kept ground maintenance and walked/exercised pets
+ Fed and daily care of Alpaca's
EDUCATION
Rowan-Cabarrus Community College
Central Cabarrus High School, Diploma

August 2013 -- August 2014


June 2013

OFFICE SKILLS
MS Office, MS Word, PowerPoint, Excel, Typing 65wpm, Practice Management 2013 Office Tools, QuickBooks, excellent
math skills and time management skills. Responsible, flexible, enthusiastic and dependable.
ACHIEVEMENTS
- Awarded scholarship through Rowan Community College for academic excellence
- Assistant Editor, Central Cabarrus Yearbook, 2012 and 2013
- Awarded Chamber Choir -- State Finals, North Carolina, 2013

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