Kayla Lane

klane5@ncstudents.niagaracollege.ca
PROFESSIONAL PROFILE
Strong customer service skills; excellent communication and interpersonal skills
Solid organizational skills; able to effectively manage multiple responsibilities
Goal oriented and results driven; able to manage time effectively and meet deadlines
Able to work independently as well as in a team
Excellent communication and leadership skills
Pays great attention to detail
EMPLOYMENT EXPERIENCE
TAX PREPARATION
Completed interview process with clients to determine eligible tax credits
Processed Income Tax returns ensuring accuracy before submission
Verify clients eligibility for cash back by checking CRA account standing
Obtain payments from clients and complete nightly counts and deposits
LEADERSHIP / SUPERVISOR
Responsible for nightly inventory counts
Balanced tills and safe each shift
Ensured customers orders were packed correctly
Responsible for making sure all employees were on time and had duties to fill for each shift
Train new employees on C.H.A.M.P.S program and WHMIS
Counted inventory daily to make sure all products were accounted for
CUSTOMER SERVICE / FOOD SERVICE
Took orders and money from customers
Prepared customers orders while maintaining health and safety regulations
Counted tills nightly and prepared bank deposits
Made sure store was clean and met health and safety regulations
Prepared bagels and sandwiches and other menu items as per customers request
Made sure there was enough stock; replenish and order as needed
EMPLOYMENT HISTORY
Shift Manager, KFC, St. Catharines, ON, 2009 2010
2016-Present
Income Tax Preparer, H&R Block, St. Catharines, ON 20132015
Technical Support Representative, Sitel, St. Catharines, ON 20122013
Shift Supervisor, Taco Bell, St. Catharines, ON, 2008 2009
Cashier, Orange Julius, St. Catharines, ON, 2007 2008
Counter Attendant, Tim Hortons, St. Catharines, ON, 2006 2007
EDUCATION
Business Accounting Course, Niagara College, Niagara College, ON, 2015- present
Ontario Secondary School Diploma, Denis Morris Catholic High school, St. Catharines, ON, 2008
References available on request